Warranty & Disclaimer - WILDEWAY FW11 User Manual

WARRANTY & DISCLAIMER
WILDEWAY eBikes should be operated in accordance with the WILDEWAY eBikes owner's
manual provided with the bike.
WILDEWAY eBikes warrants to the original registered purchaser that WILDEWAY
eBikes shall be free from all defects in material and workmanship for a period of 12 months
from the date of shipment, when used in accordance with the owner's manual and for the
purpose intended. All other obligations and conditions or liabilities, including obligations for
consequential damages, are hereby excluded. The warranty is nontransferrable and only
applies to the original owner. This warranty gives you specific rights and purchasers may also
have other rights, which may vary by location. Damage caused by failing to adhere to
instructions and warnings issued by WILDEWAY electric bike is not covered under warranty.
Warranty parts will only be shipped within the continental United States and China.Parts
covered by the warranty: frame, forks, stem, handlebars, headset, seat post, saddle, brakes
(excluding brake pads), rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle,
controller, wiring harness, LCD display (excluding damage due to water). The battery warranty
does not include damage from power surges, use of 3rd party charger, improper maintenance
or other such misuse, normal wear, or water damage (including rust). Accessories sold on are
not covered under warranty (except in cases of shipping damages).
Stolen bikes are not covered under warranty. Necessary precautions must be taken to ensure
the bike and battery are not exposed to severe weather conditions. Exposure to very wet, hot,
or cold conditions may void the warranty.We will replace any parts deemed to have been,
damaged during shipping. Shipping damage must be reported to WILDEWAY eBikes within
14 days of shipment arrival. This applies to all products including bikes and accessories.
You will NOT be refunded as compensation for your time or efforts replacing damaged parts.
Replacement parts will not be sent until photographic evidence has been provided to
WILDEWAY electric bike. WILDEWAY eBikes may request additional documentation(such as
video) to assist with accurately diagnosing the problem and processing the warranty claim.
Most warranty parts are fulfilled 1-10 business days after the request is put into our system by
a customer service representative. Warranty parts are sent using USPS, or FedEx depending on
the size of the part. Warranty parts will not be expedited. Items including the chain, tires,
wheels, tubes, battery handle, brake pads, cables and housing, grips, and spokes are
considered wear items. These items wear down with normal use and are not covered under
warranty. You are responsible for replacing and maintaining these wear items.Any
unauthorized alterations or repairs are not covered and may void this warranty. For warranty
services, please contact WILDEWAY electric bike online support by email at
Bikes or parts returned without proper documentation may result in delayed service or denied
warranty coverage. Warranty return shipping costs along with duties and taxes are the
responsibility of the claimant. All unauthorized returns will be refused.
Note that your insurance policies may not provide coverage for accidents involving WILDEWAY
eBikes. To determine if coverage is provided, you should contact your insurance company or
agent. Damage as a result of an accident is not covered under this warranty, and WILDEWAY
eBikes is not responsible for repair or replacement of damaged bikes or parts.
WILDEWAY eletice bike reserves the right to change its warranty at any time and without notice.
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