WENKEY E2 - Wireless Earbuds Manual

Introduction

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development
Canada's licence-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

Thank you for purchasing the E2 wireless earbuds. Please read this user manual carefully and keep it for future reference. If you need any assistance, please contact our support team with your product model number and Amazon order number.

Package Contents

Three Pairs of Ear-Tips (S/M/L)
USB-A to C Cable
User Manual
Quick Start Guide
Warranty Card

Product Diagram

• Touch-Sensitive Panel
• LED Status Indicator and Microphone
• Charging Case
• LED Battery Level Indicator
• Charging Input

Specifications

Earbuds

Charging Case

Getting Started

Charging

Fully charge the charging case before the first use. To charge, connect the case to a USB charger or charging port with the included USB-A to C cable. When the LED Charging indicator on the outside of the case turns off, the case is fully charged. Charging may take around 1.5 hours, then case can offer fully charge to the earbuds 5 times. The earbuds should be stored in the case when not in use.

Note: Remove the protective film from the earbuds when using for the first time.

Turning On / Off

Pairing

Starting with the earbuds in the case:

1. Open the lid of charging case, both earbuds will turn on, and enter pairing mode
2. Turn on the pairing function via BT on the device you want to pair with the earbuds
3. From the list of available devices and select "E2"

Regular Use After Pairing

Once the earbuds are successfully paired with your device, they can be switched on and off as follows:

• Open the lid of the charging case, then both earbuds will turn on and connect with each other automatically
• To turn off, put the earbuds back in the charging case and close the lid. They will begin charging

Using the Left/Right Earbud Only

Starting with the earbuds in the case:

1. Take the left/right earbud out
2. Turn on the pairing function on the device you want to pair with the earbud
3. From the list of available devices, find and select "E2"

Reset the earbuds

Starting with the earbuds in the case:

1. Take both earbuds out of the charging case, and the earbuds will turn on. Touch and hold on the touch-sensitive panels on both earbuds for 6 seconds to turn them back off
2. Touch and hold on the touch-sensitive panels on both earbuds for 10 seconds. The earbuds will turn on, clear their pairing list, and turn off again
3. Put both earbuds back in the charging case and close the lid to reset
4. Open the lid again, and both earbuds will turn on and enter pairing mode

Notes

• When you turn on the earbuds, they will be automatically reconnected to the previous-paired device or enter pairing mode if no paired device is found
• Either left or right earbud can be used individually once connected to your device when you keep the other one inside the charging case
• The wireless operating range is 10m (33ft). If you exceed this range, the earbuds will lose connection with your paired device. The connection will be re-established if you re-enter the wireless range within 5 minutes. Or the earbuds will be switched off automatically after 5 minutes

Controls & LED Indicators

Streaming Audio

Once paired, you can wirelessly stream audio on your device via earbuds. Music will automatically get paused when you receive an incoming phone call and will be resumed once the call ends.

Taking Calls

Indicator status

LED Battery Level Indicator

FAQ

The earbuds are on, but not connecting to my device
For the earbuds and your device to establish a connection, you need to put them both in pairing mode. Please follow the instructions in the Pairing section of this manual.

I've connected the earbuds with my smart phone but can't hear any sound
Double-check the volume level on your smart phone and the earbuds. Some smart phones require you to set up the earbuds as an audio output device before the audio can be transmitted. If you're using a music player or other device, please make sure it supports the A2DP profile.

The sound isn't very clear or the caller can't hear my voice clearly
Adjust the volume on your smartphone and the earbuds. Try moving closer to your smartphone to rule out the possibility of interference or wireless range-related issues.

What's the wireless range of the earbuds?
The maximum range is 10m (33ft). However, the actual range depends on environmental factors. For optimal performance, keep your device connected within a range of roughly 4m to 8m and make sure that there are no major obstacles (like reinforced steel walls) between the earbuds and your device.

The earbuds won't turn on
Try charging the earbuds for a while. If the earbuds still won't power on, please contact our support team at the email address given in Warranty & Customer Support.

I put the earbuds back in the charging case, but the earbuds are still connected
The charging case is probably out of power. Try charging it.

Product Care & Use

• Keep away from liquids and extreme heat
• Don't use the earbuds at high volume for extended periods, as this may cause permanent hearing damage or loss

Warranty & Customer Support

For questions, support, or warranty claims, contact us at the address below that corresponds with your region. Please include your Amazon order number and product model number.

Amazon US orders:
support.us@WENKEYcom Amazon EU
orders: support.eu@WENKEYcom Amazon
CA orders: support.ca@WENKEYcom
Amazon JP orders:support.jp@WENKEYcom
*Please note, WENKEY can only provide after sales service for products purchased directly from WENKEY If you have purchased from a different seller, please contact them directly for service or warranty issues.

CE Statement

Max RF power level:
BT classic (2402–2480MHz): 2.1dBm
RF exposure assessment has been performed to prove that this unit will not generate the harmful EM emission above the reference level as specified in EC Council Recommendation (1999/519/EC).

RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
Excessive sound pressure from earphones and headphones can cause hearing loss.

Hereby, Ultronhi Technology (Shenzhen) Co., Ltddeclares that the radio equipment type (True Wireless Earbuds, EPT21S) is in compliance with Directive 2014/53/EU.

Notice: This device may be used in each member state of the EU.

Ultronhi Technology (Shenzhen) Co., Ltd
Room 602, No.4 DCC Creative Culture Central,
No.98 Pingxin North Road, Shangmugu Section,
Pinghu Street, Longgang District, Shenzhen, China
FCC ID: 2AZ8D-E2
IC: 27443-E2

Documents / Resources

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download WENKEY E2 - Wireless Earbuds Manual