T-Mobile Coolpad Surf - Mobile Hotspot Start Guide

Introduction

Support

This guide provides you with the information you need to get started. For more information and additional support, please visit www.t-mobile.com/support where you can:

• Review your device's User Manual and troubleshooting FAQs.
• View the latest troubleshooting solutions in the Support Forums or ask a question of your own.

Account information

Be sure to access your account at My.T-Mobile.com to pay your bill, upgrade your device, change your rate plan and contact customer service.

Service

If you are a new T-Mobile^® customer and your service has not yet been activated, call Customer Care at 1-800-937-8997 and a T-Mobile Activations representative will assist you.

You will need the following information when activating service:

• Service Agreement and agent code on your Agreement.
• Your name, home address, home phone number, and billing address.
• Your Social Security number, current driver's license number, and date of birth for credit check purposes.
• Your choice of T-Mobile plan and services (see http://www.t-mobile.com/ for the latest plan information).
• SIM serial number and IMEI number (located on the box barcode label).

Service or use is your agreement to T-Mobile's Terms and Conditions. T-Mobile requires Arbitration of Disputes unless, for new customers, you opt-out within 30-days, or for existing customers, you previously opted out. Failure to activate service within 30-days from purchase will also be considered acceptance. For details, see T-Mobile's Terms and Conditions at www.T-Mobile.com/terms-conditions.

Hello from Coolpad

Thank you for purchasing your Coolpad Surf Mobile Hotspot! Please follow these simple but important instructions for optimal use of your new mobile hotspot:
Notice: Products or services of the vendor or carrier are subject to change within this User Guide without prior notice.

We offer self-service for our smart terminal device users. Please visit the Coolpad Americas official website (at www.coolpad.us) for more information on supported product models. Information on the website takes precedence.

Getting to Know Your Mobile Hotspot

On-Screen Indicators

Network: Displays your current network status. Green light indicates the network is connected; yellow light indicates poor network connection; red light indicates no network connection, no SIM card, or no service.

Wi-Fi: Indicates when Wi-Fi is connected.

SMS: Indicates when there is a new message.

Battery: Displays your current battery status. Solid red light indicates the battery level is less than 15%; when the device is charging, the indicator will flash red when the battery level is below 15% and will flash green when the battery level is higher than 15%.

Data: Indicates when your data allotment is running out. You will need to configure your monthly data plan and tick the "Auto Disconnected" box on Web User Interface first.

Setting Up Your Mobile Hotspot

1. Open the back cover.
   

• Lift gently in the direction shown.

1. Remove the battery.
   

• Flip the device upside down and lift the battery upward gently as shown.

3. Insert the Nano SIM card. Install the battery and replace the back cover.
   

• When replacing the back cover, please ensure the back cover is aligned correctly.

Charging Your Mobile Hotspot

1. Connect the microUSB end of the USB cable to the USB port on your device.
2. Connect the other end to the travel adapter.
3. Connect the travel adapter to an electrical outlet to fully charge your device.

Note: You can also charge the device by connecting it to a computer with the USB cable.

Connecting Your Wi-Fi Device to Your Mobile Hotspot

1. Power on your mobile hotspot.
2. On your computer or other Wi-Fi enabled device, search for available Wi-Fi networks and select network name (SSID) located on label on back panel of your mobile hotspot.

Note: Wi-Fi name (SSID) and Wi-Fi Password are located on the label inside the back cover of the device.

• From a Windows computer: Left-click Wireless Network Connection on the task bar to view available networks. Choose the SSID from the list of available networks. From a Mac computer: Select System Preferences > Network. Choose the SSID from the list of available networks.
• From an iOS device: Go to Settings > Wi-Fi. Choose the SSID from the list of available networks.
• From an Android device: Go to Settings > Wi-Fi. Choose the SSID from the list of available networks.

3. Enter the password located on label on back panel and click OK.

Using the WPS

If your Wi-Fi device supports WPS, you do not have to input the password manually after a WPS connection has been established. Please follow the following steps:

1. Power on your Mobile Hotspot and enable the Wi-Fi function from the device you would like to connect.
2. Press and hold the WPS key on your device for 3 seconds to start the Wi-Fi Protected Setup authentication process.
3. Enable the WPS function on your Wi-Fi device in order to respond to this authentication process.
4. Follow the system prompts on your Wi-Fi device to finish the connection.
5. If no Wi-Fi device is connected within 2 minutes, the WPS function will automatically turn off.

Managing Your Mobile Hotspot

You can access your Mobile Hotspot device information using an Internet browser or by connecting the device to a computer via the USB cable.

Access Mobile Hotspot Using A Browser

1. Connect to your hotspot device through Wi-Fi using the network connection software on your computer. Provide the Wi-Fi network password, if requested.
2. Open a browser and enter http://mobile.hotspot or http://192.168.0.1 in the address bar. The Coolpad Surf Mobile Hotspot login screen will appear.
3. Enter your Password in the field provided. The default password is "admin".
4. Click Login. If you entered the correct password, the Web User Interface screen appears.

Access Mobile Hotspot Using USB Cable

1. Connect your Coolpad Surf Mobile Hotspot to the computer with the USB cable.
2. Power on your device.
3. The computer operating system detects and recognizes new hardware and finishes the installation automatically.
4. Open a browser and enter http://mobile.hotspot or http://192.168.0.1 in the address bar. The Coolpad Surf Mobile Hotspot login screen will appear.
5. Enter your Password in the field provided. The default password is "admin".
6. Click Login. If you entered the correct password, the Web User Interface screen appears.

Note: Windows (32 bit & 64 bit) 7/8/8.1/10, Mac OS X 10.6 to 10.11 supported.

Changing Mobile Hotspot Admin Password

1. Access http://mobile.hotspot or http://192.168.0.1.
2. Click Settings in the navigation area.
3. Select the Device Settings tab.
4. Follow steps under Account Management to update your Password.
5. Click Apply. If everything is entered correctly, the Success message will appear indicating the password was successfully changed.

Changing Mobile Hotspot Network Name (SSID)

1. Access http://mobile.hotspot or http://192.168.0.1.
2. Click Settings in the navigation area.
3. Select the Wi-Fi Settings tab.
4. Enter a new name in the Network Name (SSID) field.
5. Click enable or disable checkbox for Broadcast Network Name to enable or disable broadcasting the hotspot's Network Name (SSID).
6. Click Apply to save your changes.

Changing Mobile Hotspot Wi-Fi Password

1. Access http://mobile.hotspot or http://192.168.0.1.
2. Click Settings in the navigation area.
3. Select the Wi-Fi Settings tab.
4. Select WPA2-PSK for the Security Mode.
5. Enter a new password in the Password field.
6. Click Apply to save your changes.

Using Mobile Hotspot's Whitelist

Your mobile hotspot is equipped with a Whitelist feature that will allow you to secure your network's privacy. When this feature is activated, only users that have been granted access by adding a user's MAC address will be able to connect to the network. When the primary user deactivates this feature, all other users will be allowed access to network via Wi-Fi and use of correct password.

1. Log into the Web User Interface.
2. Go to Settings > Firewall > Whitelist or Blacklist of MAC. This feature is disabled by default. Any user who inputs the correct password can access the network.
3. Select Whitelist for the MAC Filter to enable the whitelist feature. Enter the nickname and the MAC address, and click Apply to add a user to the whitelist. The device supports connecting up to 15 devices at the same time.
4. If you remove a user from the whitelist, such user will no longer be allowed to connect to the network. Click Delete to remove.

Updating Software Version

Check the software version currently installed on your mobile hotspot.

1. Access http://mobile.hotspot or http://192.168.0.1.
2. Within the Web User Interface, go to Information > Device Information > Software Version to view which software version is currently installed on your device.

Update your mobile hotspot to the most up-to-date software version.

1. Access http://mobile.hotspot or http://192.168.0.1.
2. Within the Web User Interface, go to Settings > Device Settings > Software Updates. Click the Check for Update button to check if there is any new software version available.
3. If an update is available, a window will pop up to request you to confirm the update. Click Yes to update.

Note: Do not remove the battery during software updating. This may cause the software update to fail.

Approved Firmware Versions

This device will only operate with firmware versions that have been approved for use by T-Mobile and the device manufacturer. If unauthorized firmware is placed on the device it will not function.

Information About Safeguarding Devices

T-Mobile encourages customers to take appropriate measures to secure their devices and invites them to take advantage of the features available on this device to help secure it from other unauthorized access and use. Lost or stolen devices should be immediately reported to T-Mobile so that proper measures can be taken to protect accounts. For additional information, visit: www.t-mobile.com/devicesecurity and www.t-mobile.com/Company/PrivacyResources.aspx.

Additional Information

Qualifying service required. Use of connected devices subject to T-Mobile Terms and Conditions.

Coverage not available in some areas. See Terms and Conditions (including arbitration provision) at T-Mobile.com, for rate plan information, charges for features and services and restrictions and details, including important limitations on availability and reliability of 9-1-1 emergency service.

Get Updates

Get updates, user guides and more information for your Coolpad Surf Mobile Hotspot at www.coolpad.us. Discover what's going on right now in hotspot news, trends, techniques & other cool stuff by connecting with us by:

@CoolpadAmericas

Trademarks and Copyrights

Coolpad and the Coolpad logo are registered trademarks of Yulong Computer Telecommunication Scientific (Shenzhen) Co., Ltd. T-Mobile and the magenta color are registered trademarks of Deutsche Telekom AG. Other trademarks and trade names are the property of their respective owners. Copyright © 2018 Coolpad Technologies Inc. All rights are reserved. Reproduction, transfer, distribution of the contents herein in any manner without the prior written permission of Coolpad Technologies, Inc. is prohibited. Coolpad Technologies, Inc. reserves the right to add, modify or delete, any of the contents herein or withdraw this documents at any time without prior notice and without assigning any reasons thereof.