SmartDrive Systems SmartRecorder 4 Maintenance Manual
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SmartDrive Systems SmartRecorder 4 Maintenance Manual

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SmartRecorder™ 4 Troubleshooting Guide
SmartRecorder™ 4 with Accessories
Maintenance and Diagnostics Guide
vs 1.1 (February 2018)
The SmartRecorder 4™ (SR4) System captures and stores exception-based videos of your vehicles and drivers
on the road. The SR4 is triggered by unsafe accelerations, excessive speeds, and manual activations. When
triggered, the system records multiple videos, audio, and vehicle movements, providing a comprehensive view
about what caused the event. The system automatically sends the events to the SmartDrive Expert Review
Center for analysis and presentation to the fleet supervisor.
Note – This is a preliminary version of the SmartRecorder 4 Troubleshooting Guide. Contents of this guide are
subject to change without notice. For the latest version of this guide please check with your SmartDrive
representative.
The information contained herein is strictly confidential and is supplied exclusively to SmartDrive
Customers with the understanding that this information will be held confidentially and not disclosed to third
parties without the prior written consent of SmartDrive Systems, Inc.
SmartDrive, the SmartDrive Logo, SmartDrive Safety and SmartRecorder4 are registered trademarks or
trademarks of SmartDrive Systems.
All other brands and product names are trademarks or registered trademarks of their respective owners.
Information supplied by SmartDrive is believed to be accurate and reliable. SmartDrive Systems assumes no
responsibility for any errors in this document. SmartDrive Systems reserves the right, without notice, to makes
changes in product design or specifications.
1
Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive
customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

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Summary of Contents for SmartDrive Systems SmartRecorder 4

  • Page 1: Smartrecorder™ 4 With Accessories

    Center for analysis and presentation to the fleet supervisor. Note – This is a preliminary version of the SmartRecorder 4 Troubleshooting Guide. Contents of this guide are subject to change without notice. For the latest version of this guide please check with your SmartDrive representative.

  • Page 2: Table Of Contents

    Glossary of Terms ..........................47 Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

  • Page 3: Smartdrive Technical Support

    San Diego, CA 92121-5201 (858) 225-5550 | www.smartdrive.net Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

  • Page 4: Sr4 Primary System Components

     SR4 Remote Push Button Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

  • Page 5: Sensor Bar Led Indicators

    Controller is Off/Not Ready to Record or Sensor Bar is disconnected Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.
  • Page 6 System is not currently connected to network and SmartDrive Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

  • Page 7: Smartrecorder Controller Box Power Led's

    Wiring Inspection section of this guide. Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.
  • Page 8 Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

  • Page 9: Sr4 Camera Ports Configurations

    Cameras connected to these ports will be set as 360 Analog Cameras Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.
  • Page 10 Power will be passed through the SR4 Controller to connected Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.
  • Page 11 (104-0002-0041-00) can be utilized to pass the video signal to both the SR4 and external recipient. Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

  • Page 12: Sr4 Diagnostics Mode

    Step 2 – Fault Codes Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.
  • Page 13 (020000) and the Ignition is OFF (010000); the Keypad will display 030000. Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.
  • Page 14 Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

  • Page 15: Sr4 Fault Code Legend (Keypad Codes)

    Controller Fault Code - 000002 Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.
  • Page 16 Ignition Not Detected Code - 010000 Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.
  • Page 17 Camera. Run Diagnostic Mode. If the fault is cleared, install the new camera cable. Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.
  • Page 18 Often times this is due to the vehicle being in an area that does not received good Cellular coverage. Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.
  • Page 19 Ignition Source’ section of this guide for more information. Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

  • Page 20: Smartrecorder 4 Functional States

    Inspect system wiring with a multimeter to confirm unit is wired correctly. Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

  • Page 21: Sr4 Power Cycles

    Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

  • Page 22: Smartrecorder 4 Wiring Inspection

    12 volts. It will not lose current in the start or run key position. If the SmartRecorder 4 is not powered, check to see if the fuse has been blown. If the fuse has been blown, the cause must be ascertained and corrected.

  • Page 23: Are You Able To Offload An Event

    SmartRecorder™ 4 Troubleshooting Guide Are you able to offload an event? If it is determined that a SmartRecorder 4 has power but is not offloading events, test the system by creating a manual event by following the below instructions. The typical time for an event to be available in the response center is 15-30 minutes from initiation of the manual event depending on cellular/network connectivity.
  • Page 24 Vehicle Name/Number  SR4 Serial Number Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

  • Page 25: Performing A System Hard Reset

    Controller Fault code, replace the controller. Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

  • Page 26: Smartdrive Network Connectivity

    SmartRecorder and its ability to function properly. Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.
  • Page 27 REQUIRE AN RMA. For more information on the SmartDrive Warranty refer to the Warranty section of this guide. Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

  • Page 28: Master Power Cut-Off And Low Voltage Disconnect

    3. When wired to constant power and while the ignition is off, the SmartRecorder 4 is able to receive and process requests to offload on-demand or Extended Recording events. These offload requests may not able to be processed should the master power cut-off cause the SR4 not to be powered.
  • Page 29 SmartDrive System, the customer must update their MPC to a positive disconnect. Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

  • Page 30: Additional Sr4 Technical Tips

    (Ex – is it a backing camera? Are the cameras only powered while ignition on?) Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

  • Page 31: Troubleshooting Gps

    Please consult your installation guide for details. Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.
  • Page 32 What is the vehicle number? Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.
  • Page 33 What is the SmartRecorder Controller number? Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

  • Page 34: Troubleshooting Missing Ecu Data In Events

    OBDII message transmitted can disrupt operation of the customer’s vehicle and/or wheelchair ramp. Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.
  • Page 35 Technical Support for further assistance. Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

  • Page 36: Extended Recording Media Drive

    12/24 volts. Frequent and recurring power loss events may damage the Media Drive or impact its overall life. Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

  • Page 37: Keypad Operation

    3) Press the green check to submit the driver ID and watch for the number to flash as confirmation Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

  • Page 38: Tampering Indicators

    4. Vehicle ECU plug or OBD2 or Jplug. (Often disconnected by dealership/mechanics and not reconnected or by drivers) Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.
  • Page 39 3. Jplug should be secured with zip ties Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.
  • Page 40 5. Ethernet connection to in-vehicle network (where an in-vehicle Ethernet device is utilized) Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.
  • Page 41 6. Ethernet connection (where Ethernet connection is utilized) on the SmartRecorder controller box, check for loose or disconnected cable. Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

  • Page 42: Quality Assurance

    This will indicate that voltage was not lost during cranking. Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

  • Page 43: Camera Adjustment Process

    (i.e. car in front of vehicle, traffic signs, pedestrians, and road.) Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.
  • Page 44 The above is listed by importance but when setting the view all priorities should be taken into consideration. Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

  • Page 45: Firmware Updates

    Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

  • Page 46: Optional Components

     Access Points (aka AP) Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

  • Page 47: Glossary Of Terms

    Customers Vehicles. Copyright © 2018 SmartDrive Systems, Inc. All rights reserved. This information is intended for the use of SmartDrive customers only. Any other use without the express written consent of SmartDrive Systems, Inc. is strictly prohibited.

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