Kohler K-638 Homeowner's Manual page 12

Troubleshooting (cont.)
Music Troubleshooting Table
Symptoms
12. The Media Module is
connected to my network
via wired ethernet, but is
unable to play Internet
radio and may sometimes
fail to locate, connect to,
or play music from my
music servers.
13. No sound plays through
the speakers.
14. Some of my music files
do not display while
browsing.
15. A music file will not play.
16. Songs purchased through
the iTunes music store
will not play.
17. I cannot find playlists that
I saved on my computer.
1069763-5-F
Probable Cause
A. No IP address assigned to the
Media Module.
B. Ethernet cable is damaged.
A. The song is paused.
B. The volume is to low.
A. Missing ID3 tag info.
A. Unsupported file format.
A. Song is not supported because
of DRM.
A. Some playlists may not be
supported.
Recommended Action
A. Determine the Media Module's
address by entering the settings
menu, select "System," select
"Music," select "Roku IP Address."
If your IP address is of the form
169.254.xxx.xxx, the Media Module
did not get a DHCP-assigned
address. Check the configuration of
your router to ensure it is set up to
assign DHCP addresses. Reboot the
Media Module by disconnecting
the AC power from the wall outlet.
B. Replace the ethernet cable.
A. Make sure a song is playing. If the
song is paused, press the OK
button to continue playback.
B. Make sure the volume is turned up
high enough for proper enjoyment.
A. ID3 data tags may be missing.
Information about your music,
including Song Name, Artist,
Composer, Album, and Genre is
usually created automatically by
the software you used to save your
audio CD files on your computer's
hard drive. This process creates
data called "ID3 tags" to describe
each track. If this data is missing
from your music files, they will not
appear when you browse by that
data category. You can edit this
information in music jukebox
software such as iTunes.
A. Make sure your file is a supported
format: iTunes Music Server: MP3,
AAC, ALAC, AIFF and WAV
Windows Media Player 11 /
Windows Media Connect: MP3,
WMA (including DRM WMA) and
WAV.
A. This is normal. DRM AAC files
(i.e., files purchased on Apple's
music store) are not supported.
Those files will be detected but will
be skipped during playback.
A. iTunes users: Make sure your
playlist was created in iTunes and
is visible in your iTunes
application. Windows Media
Connect users: Make sure your
playlists are saved in the My
Documents\My Music\My
Playlists or other shared folder.
Musicmatch users: Musicmatch
exports playlists in a manner that is
not supported. Slimserver users:
Make sure your playlist is a
Slimserver-supported playlist
format.
12 Kohler Co.