Eddy Home IQ METER Product Manual

Hide thumbs

Table Of Contents

Table of Contents

Quick Links

Download this manual

T H E EDDY

IQ ME TE R

P RO D U CT M AN UAL

Table of Contents

Summary of Contents for Eddy Home IQ METER

Page 1 T H E EDDY IQ ME TE R P RO D U CT M AN UAL...
Page 2 TH E ED DY I Q ME T E R...
Page 3: Table Of Contents
CO NT EN TS CERTIFICATION WELCOME PRODUCT INFORMATION EDDY IQ METER FEATURES MY EDDY HOME APP SETTINGS, OPERATION & DEFINITIONS TROUBLESHOOTING CUSTOMER SERVICE PLUMBING SERVICE CONTACT ADDITIONAL PRODUCTS...
Page 4: Certification
C ERT I FI CATI O N S The Eddy IQ Meter is certified by In compliance with This device complies with Part 15 of the FCC rules. NSF 61 and Operation is subject to the following two conditions: NSF 372 standards 1.
Page 5: Welcome
W ELCO ME Welcome to the world of Eddy Home, the leader in residential water management. The Eddy IQ Meter continuously tracks and measures household water flow and temperature, and transmits the readings every hour through a nation wide wireless network.
Page 6 SE R I A L # AGRE EME NT # DAT E IN STA LL ED T E CHNIC IA N NA M E PO RTAL I D LO G I N PO RTAL PA S SWOR D...
Page 7: Product Information
PRO DUCT IN F O RM AT I O N HOW IT WORKS The Eddy IQ Meter functions as a smart water meter detecting flow using ultrasonic technology. It connects to the 24/7 monitored Eddy Home Control Room using cellular connectivity and allows you to access your water consumption in real time.
Page 8 SHUT-OFF CAPABILITIES The Eddy IQ Meter is equipped with a ball valve and motor which can be activated to shut-off the water flow from the main water line into the home in case of a water loss event. This functionality can be initiated manually on the Eddy IQ Meter by pressing and holding the shut-off/ on button remotely from the ‘My Eddy Home’...
Page 9: Eddy Iq Meter
EDDY I Q MET E R...
Page 10 WATER OPTIMIZER Spring action piston prevents backflow and reduces false meter readings from air bubbles resulting in water and wastewater savings. CONNECTION BUTTON MANUAL WATER SHUT-OFF BUTTON LED INDICATOR Solid and pulsating blue LED indicator shows normal operation. DIGITAL DISPLAY Shows temperature and continuous and cumulative water usage measured in m...
Page 11: Features
FE AT UR ES LED INDICATOR The pulsating blue light in the center of the digital display indicates that the device is on and operating normally. TEMPERATURE READING The technology reads the temperature of the water flowing into the residence from the city mains. WIRELESS CONNECTIVITY Wireless technology ensures the greatest level of protection and reliability for our customers.
Page 12 LEAK DETECTION With the usage data collected by the Meter, the Eddy Home Control Room can detect both minor and major leaks. When homeowners activate their My Eddy Home mobile and/or desktop application, they will receive notifications when leaks are detected via push, text and email.
Page 13 When a leak is detected the customer has the capability to remotely shut-off their water supply using the My Eddy Home mobile or desktop application. If no action is taken, the Eddy IQ Meter will automatically shut the main water line preventing costly water damage. SMART WATER METERING Using ultrasonic technology, the Eddy IQ Meter can detect the flow of water every time you turn the tap.
Page 14 MY EDDY HOME APP The My Eddy Home App is available in the App Store and accessible to users on their mobile and desktop devices. Features Include: 24/7 monitoring of water usage, instant notifications of leaks, remote shut-off/on capabilities, dispatching of plumbing services and more.
Page 15: My Eddy Home App
M Y E DDY H O M E AP P Once your Eddy Home products have been installed, you’ll be able to monitor your water data using the ‘My Eddy Home’ App. Download the App from the Apple App Store™ or Google Play™...
Page 16 INTERFACES & DESCRIPTIONS LOGIN MAIN DESCRIPTION The Login page is where you will enter your email address and password to access your My Eddy Home account. Following installation, you will receive an email containing instructions on setting your password. FORGOTTEN PASSWORD If you can’t remember your password, tap the ‘Forgot...
Page 17 INTERFACES & DESCRIPTIONS CONT. COST MAIN DESCRIPTION The Cost page gives you a summary of the total volume and cost of your water consumption over the current day, billing cycle or year. The gauge lets you know if you’re on track to stay within your regional usage guidelines/tiers.
Page 18 INSIGHT MAIN DESCRIPTION Provides valuable insights tailored to the customers’ profile and consumption habits. COMPARE MAIN DESCRIPTION The Compare page allows you to compare your water consumption across two days or billing cycles. OPTIONS MENU Use the options menu to switch between data ranges.
Page 19 INTERFACES & DESCRIPTIONS CONT. ALERT MAIN DESCRIPTION An alert will appear when My Eddy Home detects out-of- the-ordinary water usage. The pop-up provides important details about the alert as well as options for taking action. CHALLENGES MAIN DESCRIPTION Game on! The Challenges page brings you water conservation missions tailored to your household’s...
Page 20: Settings, Operation & Definitions
SETTINGS, OPERATIONS & DEFINITIONS DEFAULT SETTINGS DEFAULT DEFAULT TIME ACTION THRESHOLD THRESHOLD Continuous Low Flow 0.1 - 4.9 litres /min 40 minutes Continuous Water Use 5 - 39.9 litres /min 40 minutes Extreme Water Use > 40 litres /min 15 minutes Temperature Sensor Programmable Programmable...
Page 21 VACATION MODE DEFAULT DEFAULT TIME ACTION THRESHOLD THRESHOLD Continuous Low Flow 0.1 - 4.9 litres /min 10 minutes Continuous Water Use 5 - 39.9 litres /min 10 minutes Extreme Water Use > 40 litres /min 5 minutes Temperature Sensor Programmable Programmable...
Page 22 ALERT TYPES NOTIFICATION DESCRIPTION ACTION When a flow of My Eddy Home will alert you by sending you a text message, app 0.1 liters to 4.9 notification and email. We will also Continuous Low liters per minute contact you on the primary phone...
Page 23 NOTIFICATION DESCRIPTION ACTION When the water My Eddy Home will alert temperature is at 1 Temperature you by sending you a text degree or lower for Alert message, app notification over 60 consecutive and email. minutes. Refer to Troubleshooting When the IQ Meter instructions on page 27.
Page 24 NOTIFICATION DESCRIPTION ACTION My Eddy Home will alert you by sending you a text When ball valve shuts message, app notification off the main water line Valve Toggle Off and email. Remotely close into the home. valve from My Eddy Home App or manually on the Meter.
Page 25: Troubleshooting
LOOKING FOR CONNECTION Eddy IQ Meter is trying to connect to the Internet PULSATING DARK BLUE: NOT CONNECTED Eddy IQ Meter is ON but not connected to the wireless network BLINKING RED: ERROR Eddy IQ Meter is unable to reach the Internet...
Page 26: Customer Service
C USTO MER S E RV I CE Once the Eddy IQ Meter is installed, it is designed to operate at optimal efficiency without interruption. If you need assistance, it is advised that you reference the Troubleshooting section of this Product Manual or contact 1-877-388-EDDY(3339).
Page 27: Contact
CO NTACT IN FO RM ATI O N NAME & PHONE EMAIL DESCRIPTION NUMBER Customer Service 1-877-388-EDDY General customer info@eddyhome.com (3339) service IQ Squad 1-877-388-EDDY iqsquad@eddyhome.com Product services (3339) Tech Support 1-844-981-TECH tech@eddyhome.com Dispatch services (8324)
Page 28: Additional Products
ADD IT I O N AL PRO D UCT S EDDY H20 SENSOR The Eddy H2O Sensor is a leak detection system designed to work with the Eddy IQ Meter to provide additional security. The H2O detects the ambient temperature, humidity and water making it a perfect solution for mold detection, HVAC breakdowns and floods.
Page 29 EDDY SMART HOME SOLUTIONS INC. www.eddyhome.com...