Advertisement
Cisco Catalyst 9136I Series Access Points
Troubleshooting the Access Point to Cisco Controller Join Process
Note
As specified in the Cisco Wireless Solutions Software Compatibility Matrix, ensure that your controller is
running controller software release 8.9.111.0 or IOS-XE 16.12.1 or later to support C9136I or 8.10.105.0
or IOS-XE 16.12.2 or later to support C9136IE.
Access points can fail to join a controller for many reasons: a RADIUS authorization is pending; self-signed certificates
are not enabled on the controller; the access point and the controller regulatory domains don't match, and so on.
Controller software enables you to configure the access points to send all CAPWAP-related errors to a syslog server.
You do not need to enable any debug commands on the controller because all of the CAPWAP error messages can be
viewed from the syslog server itself.
The state of the access point is not maintained on the controller until it receives a CAPWAP join request from the access
point. Therefore, it can be difficult to determine why the CAPWAP discovery request from a certain access point was
rejected. In order to troubleshoot such joining problems without enabling CAPWAP debug commands on the controller,
the controller collects information for all access points that send a discovery message to it and maintains information for
any access points that have successfully joined it.
The controller collects all join-related information for each access point that sends a CAPWAP discovery request to the
controller. Collection begins with the first discovery message received from the access point and ends with the last
configuration payload sent from the controller to the access point.
When the controller is maintaining join-related information for the maximum number of access points, it does not collect
information for any more access points.
An access point sends all syslog messages to IP address 255.255.255.255 by default.
You can also configure a DHCP server to return a syslog server IP address to the access point using option 7 on the
server. The access point then starts sending all syslog messages to this IP address.
When the access point joins a controller for the first time, the controller sends the global syslog server IP address (the
default is 255.255.255.255) to the access point. After that, the access point sends all syslog messages to this IP address
until it is overridden by one of the following scenarios:
The access point is still connected to the same controller, and the global syslog server IP address configuration on
the controller has been changed using the config ap syslog host global syslog_server_IP_address command. In
this case, the controller sends the new global syslog server IP address to the access point.
The access point is still connected to the same controller, and a specific syslog server IP address has been
configured for the access point on the controller using the config ap syslog host specific Cisco_AP
syslog_server_IP_address command. In this case, the controller sends the new specific syslog server IP address
to the access point.
The access point is disconnected from the controller and joins another controller. In this case, the new controller
sends its global syslog server IP address to the access point.
Whenever a new syslog server IP address overrides the existing syslog server IP address, the old address is erased
from persistent storage, and the new address is stored in its place. The access point also starts sending all syslog
messages to the new IP address provided the access point can reach the syslog server IP address.
You can configure the syslog server for access points and view the access point join information only from the controller
CLI.
Important Information for Controller-based Deployments
Keep these guidelines in mind when you use C9136I series access point:
18
Advertisement
