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Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
Hardkorr warrants that this product will be free from defects in material and
workmanship for three years. The warranty commences on the date of purchase
by the original purchaser, and is not transferable. To access the benefits of this
warranty, you must retain your proof of purchase and follow any other direction
we reasonably give you (e.g. completing and returning your warranty card if
applicable).
If you believe your Hardkorr product is defective, it must be returned to Hardkorr for
inspection by our warranty claims department.
1.
You must have a Return Authorization (RA) number. To get your RA number, please
complete the form found on our website and wait for the warranty team to contact you.
2.
Once you have an RA number, you must arrange for the product must be shipped at your
own expense back to Hardkorr (keep your receipt). The address for shipment will be
provided when we issue your RA number.
3.
Please be sure that your RA number is clearly marked on the outside of the packaging
used for shipping.
Completing the steps as mentioned will ensure a faster process of your claim, so that Hardkorr
can get your product back to you as soon as possible.
Once we receive your returned product, our technicians will inspect it. We will then notify you
of the outcome of your claim.
If we accept your warranty claim, we will either repair, replace or refund the goods at our
discretion. We will also reimburse you for the shipping costs you incurred in sending the goods
back to us. Any products that we choose to replace or refund become the property of Hardkorr.
12
TO BEGIN YOUR WARRANTY CLAIM
WARRANTY
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