Common Troubleshooting - Coby MPC7085 Setup Manual

Common Troubleshooting

Problems Possible Solutions
*Ensure that the "HOLD" button is turned off.
*The Battery level may be too low. Charge the unit.
No Power
*Reset the unit by inserting a pin on the back of the unit "Reset"
hole.
*Unknown Format (WMA with DRM).
Music does NOT Play or Freezes
*The file(s) are corrupted or damaged.
*Unsupported file format (ACC, WAV, M4A...Etc.)
*Ensure that the original file plays on your computer. If not, then
No Sound after file transfer
you will need to obtain the codec for that file.
*Unsupported format.
*Ensure that the original file plays on your computer. If not, then
Video Conversion Error
you will need to obtain the codec for that file.
*Unsupported format.
*Make sure that you are using the correct output frame size and
the correct output frame rate.
Video Issues
*For the best output frame size, set the MTV Video Converter
to 160X128 or 160X112 @ 15fps (sports Video).
*Check the connections.
Computer does NOT recognized
*Switch USB ports or DO NOT use a USB extension cable.
the MP3 player
*Go into the player "Setup" and change the USB mode to either
MTP to MSC or MSC to MTP.
If you are still having difficulty with your MP3 player, please
contact Customer Care, Hours of operation, Monday-Friday 8:00
AM – 8:30:00 PM EST, Saturday and Sunday 9:00 AM – 5:30 PM
EST. You can also reach us online at