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Troubleshooting
Used in connection with HT-MERCURY Video Bar
Problem Type
USB
Audio
Hall Technologies
December 29, 2022
Problem
Options
Verify connected cable supports USB-C
The response time to output video of USB 3.0 and Type-C is typically 6-8
USB-C not connecting
seconds, although the response time between PC's can differ
Confirm the PC can transmit video over USB-C by installing the
DisplayLink device driver:
This pop-up is normal since the HT-MERCURY charging power might be
different than what the laptop requires
PC charge reminder
pop-up
To ensure the laptop doesn't lose power, connect a dedicated power
supply
Verify the HT-MERCURY microphone is not muted (red LED means
No audio at far end on
muted)
soft codec call (i.e.
Meet, Teams, Zoom,
Verify the microphone selected in the soft codec is the HT-MERCURY
etc.)
Verify the soft codec microphone is not muted
Verify the HT-MERCURY is selected as the desired speaker output in the
laptop by clicking on the speaker icon to open the audio output
No audio heard on HT-
MERCURY
Verify the HT-MERCURY is not muted
Verify the levels are turned up on both the laptop and the HT-MERCURY
https://www.displaylink.com/downloads
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