Related Manuals for Desjardins globalpayments Desk/5000
Summary of Contents for Desjardins globalpayments Desk/5000
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Page 1: Table Of Contents
Payments User Guide Global Payments Countertop Desk/5000 Cash Advance A smart terminal that puts convenience and security at your fingertips... -
Page 2: Table Of Contents
Table of contents Table of contents Introduction General tips Basic terminal operations Changing the terminal language Accepting payment cards Cash Advance (credit only) transactions Void Cash Advance (credit only) Performing a Settlement (closing the batch) Reprint Demo mode Batch menu Terminal security Reports Key beep and backlight... -
Page 3: Introduction
Introduction 4. If you have a problem with your terminal, check cabling, and attempt a reset by unplugging and replugging the power supply 5. If you have a communication problem with your terminal, verify that Global Payments offers merchants a wide variety of leading payment there are currently no outages reported by your telephone company technology solutions, all from one reliable source. - Page 4 damage. If the content is damaged, file a claim immediately with the The terminal keypad is numeric only, and contains 10 numeric keys (0- shipping company and notify Global Payments. Do not try to use 9), a green Enter key, a red Cancel key, a yellow Correction key. damaged equipment.
- Page 5 Red Cancel key Will clear all of the data entered Yellow Clear Key Backspace (i.e. clear one character at a time) Green Enter key Will submit the data entered. Numeric data entry Period, comma, number sign, star. Administrator Key. The terminal keypad will automatically default to a numeric-only keypad when entering data into numeric-only fields, such as card number and amount prompts.
- Page 6 Password hierarchy The password hierarchy is as follows: Administrator password ● Manager password ● Supervisor password ● Clerk password (disabled) ● A higher level password is accepted in the place of a lower level Access administrator menu Password. Example: If the application prompts for the clerk password, then the The Administrator Menu is the place where all terminal configuration supervisor, manager, and administrator passwords will also be accepted.
- Page 7 The manager, supervisor and clerk password length is seven alpha and The Administrator Password cannot have more than four sequential ● numeric characters. The password can consist of any number of alpha characters in both ascending and descending orders. (e.g. ABCD, or numeric characters.
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Page 8: Changing The Terminal Language
Changing the terminal language At the home screen, tap LANGUAGE, bottom right-hand corner 2. Press [1]-English, press [2]-Francais, and press Enter 3. The home screen will be displayed in the alternate language Cash Advance (credit 4. (English or French) only) transactions Accepting payment Tap Cash Advance transaction icon on home screen, or press Enter cards... -
Page 9: Void Cash Advance (Credit Only)
Performing a Settlement with the chip facing up and in. Leave the card in the reader until the transaction is completed. (closing the batch) Void Cash Advance You should perform a batch settlement at least once per day. This ensures prompt payment and reduces the chance of chargebacks. (credit only) Tap Settlement transaction icon on home screen, or press Enter to enter the main menu, and then tap Settlement... -
Page 10: Reprint
NOTE: Auto Settle function is available on your NOTE: You must perform a settlement before you can terminal. To activate Auto Settle, please enter demo mode. contact Global Payments Customer Care at 1-800-263-2970. At home screen, press [,#*] key for the administrator menu 2. -
Page 11: Terminal Security
3. Key in the administrator name and administrator password, then press 6. Terminal prints activity report NO and returns to Batch Menu the Enter key 4. Select [1]-Batch Total CAUTION: DO NOT delete the batch before the current batch is settled. 5. - Page 12 5. Diagnostics PWDiagnostics 3. Clerk Report PWClerkRpt 6. Security PWSecurity 4. Recent Error PWRecentError Terminal Info PWTerminfo 5. Pre-Auth Report PWPreAuthRpt 8. Miscellaneous PWMisc 6. EMV Report PWEMVRpt At home screen press [,#*] key for the administrator menu The password protection screen will be presented to the user upon accessing one of the above Reports Menu options from the Reports 2.
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Page 13: Reports
device isn’t secured, please check the serial number on the back of the Main menu option Associated parameter terminal to confirm it is correct and please verify that all sales/refunds are authorized. Cash advance PWCashAdvance Void PWVoid If your terminal is missing, or if it does not belong to you, please call Global Payments Customer Care at 1-800-263-2970 to deactivate the Settlement PWSettle... -
Page 14: Key Beep And Backlight
To change brightness setting: NOTE: Settlement report will print after a successful batch. Follow steps 1-5 above 2. Press [3]-Brightness Setting 3. Side blue ball right to left to adjust brightness, press enter Key beep and backlight 4. Press Cancel to return to the home screen Through the terminal setting menu, you configure the Key Beep setting based on your customized needs: At home screen press [.,#*] for the administrator menu... -
Page 15: Replacing The Paper Roll
Countertop — Desk/5000 connection Operating temperature of +5° C to +40° C (41° F to 113°F) ● to ethernet Relative humidity, non condensing of 85% RH at +40° C (113° F) ● Storage temperature of -20° C to +55° C (-4° F to 131° F) ●... -
Page 16: Troubleshooting
Troubleshooting Step 2: Pull the flap backwards to open the paper compartment. Receipt paper is jammed To avoid paper jams: Tear the receipt by pulling the paper forward ● Press paper feed button to advance paper ● Step 3: Place the paper roll into the paper compartment. -
Page 17: Auto Download (Ip Terminal Only)
The terminal will print a download status report after the auto download is 2. To restart the terminal, unplug the power cable and then plug it back completed. in, or press Correction key and [.,#*] at the same time 3. Plug the terminal into another electrical outlet to see if it is an NOTE: If auto download failed, terminal will print a electrical problem... -
Page 18: Terminal Specifications
Smart card EMV Level 1, 500K lifespan WARNING: Do not spray or pour cleaning liquid directly on the terminal. If you allow any liquid to enter EMV Level 1 compliant inside the case, serious damage to the device Display Color 3.5”... -
Page 19: Service And Support
Weight 12 oz (340 g) NOTE: Do not, under any circumstances, attempt service, adjustments or repairs to this product. Contact Environment Operating 32°F to 104°F (0°C to Temperature +40°C) Global Payments Customer Care at 1-800-263-2970. Service conducted by parties Storage -4°F to 131°F (-20°C to other than authorized Global Payments Temperature...
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