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8 Push the vent grille back into place and replace the vent grille mounting screws.
Vent grille
Troubleshooting
If you have a problem with your microwave, review the following chart for a possible solution. If your microwave still
does not work properly, contact the nearest authorized service center.
PROBLEM
My microwave will not
start.
There is arcing or
sparking in my
microwave.
My microwave cooks
food unevenly.
My microwave
overcooks foods.
My microwave
undercooks foods.
My microwave doesn't
defrost foods correctly.
The vent fan turns on
by itself.
Obtaining replacement parts
Call Insignia Customer Service at 1-877-467-4289.
POSSIBLE CAUSE
The electrical cord is not plugged in.
The door is open.
The wrong operation is set.
The home circuit breaker may have
tripped.
You are attempting to use incorrect
materials in your microwave.
You are attempting to use your
microwave when it's empty.
Spilled food remains in your microwave.
You are attempting to use incorrect
materials in your microwave.
The food is not defrosted completely.
The cooking time or power level is not
adequate to cook the food.
The food is not turned or stirred.
The cooking time is too long or power
level is too high.
You are attempting to use incorrect
materials in your microwave.
The food is not defrosted completely.
The cooking time or power level is not
adequate to cook the food.
The microwave ventilation ports are
blocked or restricted.
You are attempting to use incorrect
materials in your microwave.
The cooking time or power level is not
adequate to cook the food.
The food is not turned or stirred.
This protects your microwave from
excessive temperatures.
1.7 Cu. Ft. Over-the-Range Microwave
POSSIBLE SOLUTION
Plug in the electrical cord.
Close the door and try again.
Check the instructions and try again.
Check the circuit breaker and reset if
needed.
Use only microwave-safe materials.
Do not operate your microwave when it's
empty.
Clean your microwave with a wet towel.
Use only microwave-safe materials.
Defrost the food completely before
attempting to cook it.
Use the correct cooking time and power
level.
Turn or stir the food.
Use the correct cooking time and power
level.
Use only microwave-safe materials.
Defrost the food completely before
attempting to cook it.
Use the correct cooking time and power
level.
Make sure that the ventilation ports are
not blocked or restricted.
Use only microwave-safe materials.
Use the correct cooking time and power
level.
Turn or stir the food.
Your microwave is operating normally. The
fan cannot be turned off manually during
this time.
17
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