Firmware Upgrades; Troubleshooting - Coby DP860 Instruction Manual

FIRMWARE UPGRADES

From time to time, COBY may release firmware updates to improve the perfor-
mance of the DP frame or to add additional features. Please check the COBY web -
site periodically at www.cobyusa.com to see if new firmware has been released for
your photo frame.
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TROUBLESHOOTING

If you have a problem with this device, please read the troubleshooting guide
below and check our website at www.cobyusa.com for Frequently Asked
Questions (FAQs) and firmware updates. If these resources do not resolve the
problem, please contact Technical Support.
ADDRESS
COBY Electronics Technical Support
150 Knowlton Way
Savannah, GA 31407
EMAIL
techsupport@cobyusa.com
WEB
www.cobyusa.com
PHONE
800-727-3592: Weekdays 8:30AM–9:00PM EST
Saturdays 9:00AM–5:30PM EST
718-416-3197: Weekdays 8:00AM–5:30PM EST
The player does not turn on.
• Make sure the unit has been powered on manually (i.e., the Power Switch has
been physically set to the ON position).
• Ensure that the power cord has been properly connected to the power outlet.
The sound quality of the music is poor.
• Try playing the file on your computer. If the sound quality is still poor, try down-
loading the file again or re-encoding the file yourself.
• Ensure that the bit rate of the file is not too low. The higher the bit rate of the
file, the better it will sound. The minimum recommended bitrate is 8-320 kbps
for MP3s and 5-384 kbps for WMAs,64-320 for OGGs, 32--384 for ADPCM-WAVs
and 128--1536 for PCM-WAVs
I cannot select a memory card.
• Ensure that a memory card has been installed.
• Ensure that the memory card is properly installed.
• Ensure that the memory card is not defective.
•
Do not use SDHC memory cards. They are not supported by
this DP frame.
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