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Summary of Contents for Connect America CEL LTE Medical Alert
- Page 1 Connect America CEL LTE Cellular Medical Alert System Connect America Customer Care: 1- 877-266-0733...
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Page 2: Table Of Contents
TABLE OF CONTENTS Introduction to the CEL LTE What’s in the Box Base Console Personal Help Button Quick Start Guide Installation Steps Range Test & System Test Calling for Help CEL LTE Features Help and Advice Frequently Asked Questions Removing and Returning the System Troubleshooting –... -
Page 3: Introduction To The Cel Lte
Many factors could affect the operation of cellular networks beyond the control of Connect America or your Service Provider. Connect America or your Service Provider is not responsible for maintaining or monitoring the reliability of cellular networks used for communication with... -
Page 4: What's In The Box
What’s in the box? Box Contents CEL LTE All-in-one Cellular PERS device Personal Help Button Quick Install Guide and (PHB) or MyActive Fall User’s Manual Detector * PHB also available as a wristband accessory. -
Page 5: Base Console
Base Console Front View Power Transformer and Cord (not removable from Microphone base unit) Base Console Help Button Speaker Status Light Base Console Back View ON/OFF Switch RESET Button MODE Button (for service provider use only) -
Page 6: Personal Help Button
Personal Help Button (PHB) Pendant Model PHB Indicator Light Push Button Wrist Strap Model PHB* Indicator Push Button Light MyActive Fall Detector* Indicator Push Button Light * Optional... -
Page 7: Quick Start Guide
Quick Start Guide Keep the base console connected to the AC power at all times. Do’s Contact Customer Care (1-877-266-0733 toll free) as soon as the red LED light on your help activator indicates a low battery or if you lose your help button/activator. Regularly test the base console and help activator to familiarize yourself with the service and ensure you are comfortable communicating with monitoring center personnel. -
Page 8: Installation Steps
Installation Steps 1. Plug the CEL LTE power cube into an AC power outlet that is not controlled by a light switch. (Figure 1) 2. Place the On/Off Switch, located on the back of the unit, into the “I” position. The status light on the CEL-LTE will begin to flash orange. - Page 9 Testing the PHB (Range Test) 1. Locate the MODE button on the back of the CEL LTE and press one time (Figure 1). 2. The CEL LTE will announce “Range Test Mode.” 3. Immediately activate the PHB by pressing and holding down the button. A green light will illuminate on the PHB and a steady tone will sound from the CEL LTE, as long as it is detecting the PHB.
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Page 10: Calling For Help
Calling For Help Simply press the button on your Personal Help Button (PHB) or MyActive Fall Detector to activate your CEL LTE unit at any time. You can also press the large HELP button on top of the base console. Once the help signal is initiated, the base console will announce “Calling for help”. -
Page 11: Cel Lte Features
CEL LTE Features Microphone and Speaker The microphone in your CEL LTE unit is sensitive enough to hear voice communication around corners and in other rooms of your home. You do not need to be in the same room with the CEL LTE unit for the response center to hear you. - Page 12 CEL LTE Features internal battery. While your Fall Detector is being pushed, a green light will indicate that the internal battery is good. A red light indicates that the internal battery may be weak – please notify your service provider. Personal Help Button Performance The CEL LTE unit is equipped with a sophisticated receiver that is carefully matched to the PHB.
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Page 13: Help And Advice
Help and advice False alarms If you accidentally activate a help call, please do not worry as your monitoring center is always happy to hear from you and raising of the alarm acts as a useful test of your home console. Cleaning Dust the home console with a soft cloth moistened with a gentle detergent if required. -
Page 14: Frequently Asked Questions
Frequently Asked Questions Is my CEL LTE compatible with CEL LTE. If you do not respond, the all cellular networks? Operator will then follow your The CEL LTE is only designed to response center’s procedures, operate with the AT&T Cellular such as calling your home Network. - Page 15 Removing and Returning Your System If services need to be discontinued, please inform your service provider or Customer Care (1- 877-266-0733). Advise them of the reason for discontinuation of service and request removal and return instructions. Turning off the CEL LTE Note: When the CEL LTE is removed from service and/or relocated, it is very important to turn it off to preserve the battery and to keep the unit from initiating any inadvertent alarms while in...
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Page 16: Troubleshooting - Use Of Status Lights
Troubleshooting – Use of Status Lights The CEL LTE speaks the system status each time the RESET button is pressed. The Status light displays the following light signals when operating: Behavior Description Steady Green Unit is properly connected Steady Red Unit is currently trying to call the response center Single Green Flash AC power not available, unit is running on battery... -
Page 17: Notifications
Your CEL LTE has been registered with the U.S. Federal Communications Commission (FCC), in accordance with FCC Rules Part 15. Repair information: If trouble is experienced with this equipment (CEL LTE Medical Alert), please contact your service provider. Caution: Changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment. -
Page 18: Notice To End User: Wireless Telephone
Notice to End User: Wireless Telephone Reliability Considerations When Using the CEL LTE Medical Alert Your CEL LTE has been designed to be very reliable when sending an alarm signal to the monitoring center and then connecting the call to a live attendant. - Page 19 CEL LTE in the locations where you plan to use it most frequently, in order to determine that solid, repeatable cell service is present at all times. NOTICE: CONNECT AMERICA IS NOT LIABLE FOR ISSUES RELATED TO CELLULAR SERVICE AVAILABILITY OR QUALITY.
- Page 20 Distributed by Connect America 36-36 33rd Street, Suite 103 Long Island City, NY 11106 877-266-0733 Manufactured by Mytrex, Inc. 10321 South Beckstead Lane South Jordan, UT 84095 CA-CEL-LTE-USERML-FEB2019...
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Questions and answers
How do I change battery
The battery in the Connect America CEL LTE Medical Alert unit is internal and rechargeable. It is not user-replaceable. If the internal battery is weak, you should notify your service provider.
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Device on Charger blinking red & blue
The Connect America CEL LTE Medical Alert device blinks alternating red and green (which may appear as red and blue depending on lighting) when it is in the process of shutting down.
This answer is automatically generated
what happens if your main device gets wet
responders setup
who to call