Service Info - Mackie 1202 VLZ Owner's Manual

SERVICE INFO

Details concerning Warranty Service are
spelled out on the Warranty Card included
with your mixer (if it's missing, let us know
and we'll rush one to you).
If you think your MS1202-VLZ has a prob-
lem, please do everything you can to confirm
it before calling for service. Doing so might
save you from the deprivation of your mixer
and the associated suffering.
Of all Mackie products returned for service
(which is hardly any at all), roughly 50% are
coded "CND" — Could Not Duplicate, which
usually means the problem lay somewhere other
than the mixer. These may sound obvious to
you, but here's some things you can check:
TROUBLESHOOTING
Bad Channel
• Is the MUTE/ALT 3–4 switch in the
correct position?
• Is the GAIN knob turned up?
• Try unplugging any INSERT devices
(Channels 1–4 only).
• Try the same source signal in another
channel, set up exactly like the
suspect channel.
Bad Output
• Is the associated level knob (if any) turned up?
• If it's one of the MAIN OUTS, try unplug-
ging all the others. For example, if it's the
1 ⁄ " Left Main out, unplug the RCA and XLR
4
Left outputs. If the problem goes away, its
not the mixer.
• If it's a stereo pair, try switching them
around. For example, if a left output is
presumed dead, switch the left and right
cords, at the mixer end. If the problem
switches sides, it's not the mixer.
Noise
• Turn the channel GAIN and AUX
RETURN knobs down, one by one. If the
sound disappears, it's either that chan-
nel or whatever is plugged into it, so
unplug whatever that is. If the noise
disappears, it's from your whatever.
Power
• Our favorite question: Is the POWER
switch on?
• Check the fuse .
32
REPAIR
Service for the U.S. version of the MS1202-
VLZ is available only from Mackie Designs,
located in sunny Woodinville, Washington.
(Service for mixers living outside the United
States can be obtained through local dealers
or distributors.) If your mixer needs service,
follow these instructions:
1. Review the preceding troubleshooting
suggestions. Please.
2. Call Tech Support at 1-800-258-6883, 9am
to 5pm PST, to explain the problem and
request an RA number. Have your mixer's
serial number ready. You must have a
Return Authorization number, or we
may refuse the delivery.
3. Set aside the power cord, owner's manual,
or anything else that you'll ever want to see
again. We are responsible for the return of
the mixer only.
4. Pack the mixer in its original package,
including endcaps and box. This is VERY
IMPORTANT. When you call for the RA
number, please let Tech Support know if
you need a new box.
5. Include a legible note stating your name,
shipping address (no P.O. boxes), daytime
phone number, RA number and a detailed
description of the problem, including how
we can duplicate it.
6. Write the RA number in BIG PRINT on top
of the box.
7. Ship the mixer to us. We recommend
United Parcel Service (UPS). We suggest
insurance for all forms of cartage. Ship to
this address:
Mackie Designs
SERVICE DEPARTMENT
16220 Wood-Red Rd. NE
Woodinville, WA 98072
8. We'll try to fix the mixer within three
business days. We send everything back
prepaid using UPS BLUE (Second Day
Air). If you rush your mixer to us by Air
Shipment, we'll treat it in kind by letting it
jump to the head of the line, and we'll also
ship it back to you UPS RED (Next Day
Air). This paragraph does not necessarily
apply to non-warranty service.