Summary of Contents for Raven FlexGate 47800A-FLXG
- Page 1 FlexGate User Guide Copyright © 2021 RAVEN ELECTRONICS CORPORATION 4655 Longley Lane Reno #106, Nevada 89502 Last Updated on December 21, 2021 Rev 36...
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Page 2: Table Of Contents
Table of Contents Initial Setup ................................3 Package Contents ............................3 Connecting the FlexGate Enterprise System ....................3 Creating Interfaces ..............................6 How to add a new interface .......................... 6 Properties Common to all Interfaces......................7 The Action Plan Interface ..........................8 The CAP Alert Handler Interface ........................ - Page 3 6.2.1 Adding Action Items ..........................34 6.2.2 The Text-To-Speech action item ......................35 6.2.3 The IO action item ..........................35 Troubleshooting ..............................36 On the website, all of my interfaces are showing 0/0.................. 36 My HQi Client interface isn’t displaying any interfaces or patches.............. 36 I created a new interface, but it isn’t displaying on my HQi Operator’s screen.
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Page 4: Initial Setup
1 Initial Setup 1.1 Package Contents • One FlexGate Enterprise System (47800A-FLXG) • One Power Cable and Power Adapter • Two Flanges and Mounting Screws 1.2 Connecting the FlexGate Enterprise System To configure the FlexGate system for first use, access the FlexGate using a PC and the supplied Ethernet cable. This direct-connection procedure only needs to be done once. - Page 5 http://192.168.100.1 Open a web browser and type in the Address bar to access the FlexGate Web Configuration. Note: If you are unable to access the web page, verify that the Ethernet cable is plugged into the NIC0 port on the FlexGate and/or attempt to access the FlexGate at address http://192.168.100.2 Figure 1-2: Log in Screen Figure 1- shows the log in screen for the FlexGate Configuration webpage.
- Page 6 Once Commit Changes is clicked, the old address no longer accessible. Store this address for reference in the future. Contact Raven Electronics if the IP Address has been lost (775-858-2400). Subnet Mask Enter a Subnet address for NIC0 and NIC1. By default, this address is 255.255.255.0.
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Page 7: Creating Interfaces
2 Creating Interfaces 2.1 How to add a new interface You will be able to configure a variety of interfaces depending on the license you have purchased. You can see the interfaces allotted to your system by examining the left-hand panel, as illustrated in Figure 2-1. You can create a new interface by clicking on the name of it in the left-hand panel. -
Page 8: Properties Common To All Interfaces
2.2 Properties Common to all Interfaces Each interface has a set of fields that the user fills in to configure them. There are certain fields that are common to many interfaces, which will be discussed in this section. • Name The label assigned to this interface. -
Page 9: The Action Plan Interface
2.3 The Action Plan Interface Uses The Action Plan interface allows FlexGate to perform various actions when the interface is triggered by other interfaces, such as the CAP Alert Handler interface. Currently supported actions include: • Generating and transmitting a synthesized voice message to any other interface within FlexGate •... -
Page 10: The Cap Alert Handler Interface
2.4 The CAP Alert Handler Interface Uses The CAP Alert Handler interface listens for traffic from GSS and processes the Common Alert Protocol (CAP) messages that it receives. Each box must be manually configured to receive these messages from GSS—Creating a CAP Alert Handler interface won’t ensure that the FlexGate receives alerts. -
Page 11: The Fxo (Pstn) Interface
2.5 The FXO (PSTN) Interface Uses The FXO interface represents a traditional hardline phone. Provided you have the correct module installed within your FlexGate Blade, you can connect the phone into the blade and use it to communicate with your other interfaces. Explanation of Fields •... -
Page 12: The Fxs (Phone/Station) Interface
2.6 The FXS (Phone/Station) Interface Uses The FXS interface represents a traditional phone line. Provided you have the correct module installed within your FlexGate Blade, you can connect the blade to the phone line. You will need to use an HQi client to control the phone line. Explanation of Fields •... -
Page 13: The Hqi Client Interface
Operators log into the FlexGate system through a standalone HQi application, provided by Raven Electronics. For more information, see Chapter 5: Using HQi. Figure 2-6: The Edit page of an HQi Client. -
Page 14: The Ip Camera Interface
2.8 The IP Camera Interface Uses The IP Camera interface is used to provide HQi operators with the ability to monitor local or remote IP cameras or other RTSP video streams. You can configure multiple IP Camera interfaces and then give HQi clients the ability to view the streams. -
Page 15: The Io Module Interface
2.9 The IO Module Interface Uses The IO Module interface is a simple interface that allows you to control an I/O module through Action Plans. These interfaces can’t be controlled directly, but they are necessary when you wish to have an IO action within an Action Plan. (See Chapter 6: Creating and Using Action Plans for more information.) Each pin can be configured for input or output mode. -
Page 16: The M4X Blade Audio Channel Interface
2.10 The M4x Blade Audio Channel Interface Uses An M4x Blade Audio Channel interface corresponds to a FlexGate Blade port that accepts 4-wire or 2-wire analog audio devices. The attached device can range from a radio, an intercom, a handset, or a custom device that matches the pinouts. -
Page 17: The Nexedge Trs Interface
2.11 The NEXEDGE TRS Interface This interface allows you to connect to a NEXEDGE repeater via IP. Explanation of Fields • Name The name of the channel on FlexGate. • Console ID The console ID as configured in the NEXEDGE Trunked System. •... -
Page 18: The Relay Module Interface
2.12 The Relay Module Interface The Relay Module Interface can be controlled directly either from HQi or can be manipulated through the Action Plan interface in order to trigger external devices. Each Relay Module Interface corresponds to one port on the two-port Relay module. -
Page 19: The Sip Endpoint
2.13 The SIP Endpoint Uses This interface acts as a bridge between SIP endpoints and other interfaces to transmit and receive audio. All audios sent to the SIP Conference Channel is rebroadcasted to all interfaces that are patched with the channel, as well as all SIP devices that are in a call with the channel’s associated SIP account. -
Page 20: The Sip Conference Channel Interface
2.14 The SIP Conference Channel Interface Uses This interface acts as a bridge between SIP endpoints and other interfaces to transmit and receive audio. All audios sent to the SIP Conference Channel is rebroadcasted to all interfaces that are patched with the channel, as well as all SIP devices that are in a call with the channel’s associated SIP account. -
Page 21: The Rtp Unicast Interface
An RTP Unicast Interface is a point-to-point link between the FlexGate and a distant VoIP/RoIP gateway over IP. It is most often used to link Raven VoIP/RoIP devices that are connected to remote radios or audio endpoints. RTP stands for "Realtime Transfer Protocol" and is used to transfer digital speech packets over a computer network or the Internet. -
Page 22: The Voter Interface
2.16 The Voter Interface Uses This interface represents a voter. Ports 1 through 7 of the blade is configured as repeater and port 8 is set as console. Explanation of Fields • Blade Number The blade that is configured as voter. •... -
Page 23: The Zello Interface
2.17 The Zello Interface Uses Zello is PTT app that allows users on various devices to communicate instantly no matter where they are. The Zello Interface creates an audio bridge between the FlexGate server and a Zello Work server, allowing you to patch together audio from any of your other FlexGate interfaces to your smartphone. -
Page 24: Creating Communication Patches
3 Creating Communication Patches A patch in FlexGate represents a group of interfaces that are linked together in full-duplex communication. In other words, when one interface receives audio, it will be transmitted to all other interfaces that it shares a patch with. You can create patches on the configuration website, under the Patches tab. -
Page 25: Configuring Eschat
ESChat is a third-party LTE Push-to-Talk application that is often used with FlexGate to communicate with radio systems. The following outlines the step-by step procedure to create a link to an ESChat endpoint. Contact Raven Electronics to get an account created for you in the ESChat portal. -
Page 26: Using Hqi
5 Using HQi 5.1 HQi Introduction HQi is an IP Dispatch application that connects to a FlexGate server. The HQi operator has the ability to create or absolve communication patches, remotely disable select interfaces, or communicate directly with interfaces or patches. It does this by authenticating with a FlexGate server via username and password credentials that have been pre- configured through the FlexGate web interface. -
Page 27: Interfaces
5.2.1 Interfaces The center of the screen holds all of the radio interfaces available to the HQi Operator. Each interface is represented by the UI element shown in Figure 5-2. If you click on an interface, it will become selected, and you will begin receiving audio from that interface. -
Page 28: Sip Controls
5.2.3 SIP Controls On the right side of the user interface is the SIP dial pad. This is used to make and control SIP calls for both interfaces and the HQi client itself, assuming it has a SIP account. You can configure the HQi client’s SIP account settings in the options menu. - Page 29 Figure 5-5: Instant Recall Recordings. The second tab is the Kenwood NXDN Messaging Tab. This tab allows the user to send text messages to other devices on a Kenwood NXDN system. To use this tab, type the talk ID number of the device in the ‘To’ box and then the type of message.
- Page 30 The third tab provides access to the webcam functionality of our SIP engine. If you have a webcam and you use the dial pad to call another SIP device that has video functionality, you will both be able to see each other’s webcam. There are various options on the left-hand side of the tab to control the quality of your stream.
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Page 31: The Options Menu
Figure 5-10: Emergency alert tab. 5.2.5 The Options Menu The options menu can be accessed by clicking on the gear and wrench icon located in the top right of the application. Here, you can make all changes to the individual HQi account. In the event that the system your HQi client is installed on has multiple NICs, you can select which one you wish to bind to in the Network Settings. -
Page 32: Hqi System Settings Tab
5.2.6 HQi System Settings Tab • Server Address server address will auto populate with the FlexGate IP address you are connected to. • Local Binding Address This will be the address of the local computer that is use. • Screen Mode Fullscreen is more likely used when the monitor is dedicated to HQI. -
Page 33: Sip Functionality
5.3 SIP Functionality Each HQi client once logged in will register to the FlexGate as a SIP account and automatically be assigned a SIP extension number. 5.3.1 Making Operator to Operator SIP Calls Once logged into an HQi account a SIP account will automatically be assigned to the HQi client. -
Page 34: Sip Paging
5.3.2 SIP Paging Once a SIP account on FlexGate has been registered with a SIP server. The ability to page using a SIP phone can be achieved. First you will need to create your customized pages in the admin page on the FlexGate web configuration as shown in 5-14. -
Page 35: Creating And Using Action Plans
6 Creating and Using Action Plans 6.1 What are Action Plans? Action Plans contain a list of actions that the FlexGate can perform when called upon from another interface. Actions currently consist of generating synthesized voice alerts that can be sent to other audio interfaces or setting a pin to specific voltage on an IO module interface. -
Page 36: The Text-To-Speech Action Item
6.2.2 The Text-To-Speech action item The text to speech action item configuration currently consists of the ‘Target Interface’ and the ‘Text to speak’ fields. The ‘Target Interface’ field specifies which other FlexGate Interface should receive audio generated by this action item. You are able to send audio to any other FlexGate Interface that supports receiving audio. -
Page 37: Troubleshooting
If your interfaces are showing 0/0, this means you either don’t have a license file installed, or the license file has become corrupt. If you believe that there is an issue with your license file, please email Raven Electronics at FlexGateSupport@ravencomm.com.