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Lexie lumen User Manual

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  • Page 1 User Manual...
  • Page 3 Warnings WARNING: If you are younger than 18, do not use this. You should go to a doctor because your condition needs specialized evaluation and management. These hearing aids are only for users who are age 18 and older. These hearing aids are for users age 18 and older to compensate for perceived mild-to-moderate hearing impairment.
  • Page 4 You should familiarize yourself fully with the entire contents of this user manual before using the Lexie Lumen hearing aid to ensure personal safety and correct use. Contact the Lexie contact centre for support if you experience unexpected operations or performance.
  • Page 5 These WARNINGS point out situations which could cause serious injuries to the user or to the hearing aid. In some acoustic environments, over amplification can cause discomfort and damage to the patient’s hearing. A hearing aid should only be used as directed by your physician or hearing healthcare provider.
  • Page 6 or accumulations of ear wax occur, please check with your hearing healthcare provider or physician. Hearing programs in the directional microphone mode reduce background noises. Please be aware that warning signals or noises coming from behind, e.g. cars, are partially or entirely suppressed. Your hearing aids have been adjusted for your hearing needs;...
  • Page 7 Note: Expectations about what a hearing aid can do. A hearing aid will not restore normal hearing and may not completely eliminate difficulty hearing over noise. Further, a hearing aid will not prevent or improve a hearing impairment resulting from a medical condition(s).
  • Page 8 We look forward to being part of this new journey. This manual will provide you with all the information you need to set up, use and care for your new Lexie Lumen hearing aid. For additional information on the use of these hearing...

  • Page 9: Table Of Contents

    Table of Contents Getting Started What’s inside your box? Accessories for your hearing aid Setting up your Lexie hearing aid Using your Lexie hearing aid Labeling Hearing aid maintenance and care Cleaning Storing your hearing aid Adjusting to your hearing aid Hearing aid dos and don’ts...
  • Page 10 Lexie app Using the Lexie App Lexie App features Device information Technical information Terms of Use Limitation of liability Repairs and replacements Contact us Information and Description of Symbols...

  • Page 11: Getting Started

    Getting Started...

  • Page 12: What's Inside Your Box

    Ear measuring silicon domes tool (multiple sizes) Hearing aid case 2x drying capsules Cleaning brush Size 312 batteries with magnet (2 packs per hearing aid bought) Slim tubes User manual (multiple sizes) 1 or 2 Lexie Lumen hearing aid/s Cleaning wire...

  • Page 13: Accessories For Your Hearing Aid

    Accessories for your hearing aid Microphone Listening environment Slim tube program control Dome Volume control Battery door (on/off switch) Retention wire Accessories Description 1. Multiple silicon Attaches to the tubing on the hearing aid and fits inside domes (multiple sizes) your ear.
  • Page 14 Accessories Description 6. Hearing aid case A soft-touch carry case. 7. Cleaning wire Can be used to clean your hearing aid tubes. 8. Cleaning brush with Can be used to softly brush and clean your hearing aids. magnet...

  • Page 15: Setting Up Your Lexie Hearing Aid

    Setting up your Lexie hearing aid Before you can begin using your Lexie hearing aids, you will be required to select the correct slim tube length and dome size for your specific ear. This is an important process that will allow you to get comfortable with the fit and feel of your hearing aid.
  • Page 16 Take a photo of your ear so that you can clearly see the measuring tool on your ear. You may need to ask a family member or friend to assist you with this step, if you experience Top of any difficulties. ear canal On your ear measuring tool, locate the closest number that is most parallel to...
  • Page 17 Removing and attaching your slim tube to your hearing aid Each Lexie hearing aid comes with a standard size ‘2B’ slim tube attached to it. Should you need to replace this slim tube, follow the steps below: In order to remove the slim tube, hold the slim tube firmly in...
  • Page 18 Your Lexie hearing aid comes pre-assembled with a tulip dome, which has one standard size. This dome should be used to complete the Lexie Hearing Check, as its flexibility allows it to fit into many differently sized ear canals.
  • Page 19 If it feels like the dome is falling out of your ear, it means that the dome is most likely too small for your ear. Try changing your dome to one that is a size larger. If it feels like you have to squeeze or force the dome into your ear, it means that the dome is most likely too large for your ear.
  • Page 20 Closed domes do not have holes in them and are used when the hearing aid Closed dome seems too quiet. Closed domes can also help to prevent your hearing aid from whistling at higher volume levels. Removing and attaching your dome to the slim tube Follow the steps below in order to remove and attach a dome to your slim tube when necessary.
  • Page 21 your thumb and carefully pull off the dome from the end of the slim tube. Take the new dome and push it firmly onto the tip of the slim tube as illustrated. Ensure that the dome is placed correctly onto the slim tube.
  • Page 22 Positioning your hearing aid on your ear It is simple to position your hearing aid on your ear, but it can take some practice. Begin by placing the hearing aid body behind your ear. Hold the slim tube between your thumb and forefinger, at the bend closest to the dome.
  • Page 23 straighten the ear canal slightly, allowing the dome to be inserted more easily. Place the retention wire in the bowl of your ear to ensure that your hearing aid remains securely in place. The top bend of the slim tube should fit comfortably around the top of your ear and should sit flat against the skin.
  • Page 24 Removing your hearing aid from your ear Begin by removing the retention wire from the bowl of your ear. Hold the slim tube at the bend closest to the dome, between your thumb and forefinger and gently pull the slim tube and dome out of your ear canal.

  • Page 25: Using Your Lexie Hearing Aid

    Using your hearing aid Batteries Your hearing aid uses a standard size 312 zinc-air battery available at most drug stores. Each battery lasts approximately 5-8 days depending on hearing aid usage. If the battery lasts less than 5 days please visit our troubleshooting section on the website in order to determine the possible cause of this shortened battery life.
  • Page 26 Remove the sticker found on the positive side of your 312 battery. Only remove this sticker once you are ready to use the battery. Zinc-air batteries are activated by air. For best results, wait 2-3 minutes before inserting the battery, in order to give it a chance to activate.
  • Page 27 You will need the Lexie App in order to optimize your hearing aids. Removing the battery Open the battery door gently.
  • Page 28 Replace battery Note: When your hearing aid is not in use, open the battery door and remove the battery in order to preserve the life of the battery. Battery life can also be monitored in the Lexie App.
  • Page 29 Battery safety Follow the warning information on the battery packaging. Do not attempt to recharge your hearing aid batteries. Do not leave batteries in your hearing aid for long periods of time, when not in use. This may cause leakage and erosion. Dispose of batteries in an environmentally friendly way in accordance with Federal and State requirements.
  • Page 30 To avoid confusion, do not store batteries with medications that are similar in size and shape. Ensure that loose batteries do not lie around in bulk as this may cause cell shorting and heat build-up. Do not puncture or abuse batteries. Zinc air batteries may release small amounts of zinc oxide to the environment if abused and disposed of improperly.
  • Page 31 Switching your hearing aid on and off Your hearing aid will automatically switch on once a battery has been inserted and the battery door has been closed. In order to turn your hearing aid off, open the battery door, at least halfway.
  • Page 32 1 beep. When you reach the maximum or the minimum volume level, you will hear a voice prompt indicating ‘Maximum Volume’ or ‘Minimum Volume’. Your hearing aid volume can also be controlled through the Lexie App. Note: The volume on your hearing aid will automatically reset to the default volume...
  • Page 33 To change the listening environment, press the topmost button on your hearing aid, or change it using the Lexie App. A voice prompt will let you know which listening environment your hearing aid is currently set to.
  • Page 34 the default listening environment if your hearing aid is switched off and on again. If you have two hearing aids, and you want to use the buttons to change the volume or listening environment, you need to do so on each individual hearing aid.
  • Page 35 To use the telecoil, select the appropriate environment setting, using the listening environment control button on your hearing aid or the Lexie App. The telecoil setting may allow you to hear more clearly on the telephone. After finishing your phone call, change back to your preferred listening environment.
  • Page 36 Hearing aid is switched aid is switched on by off. completely closing the Intermittent or no battery door. sound coming from the hearing aid. Check the battery life of Battery is low/flat. your hearing aid in the Lexie App and replace...
  • Page 37 (+) incorrectly. from the hearing aid side facing up. Check the battery life of your hearing aid in the Lexie app Moisture in the slim Remove any moisture and replace the battery if tube. from the slim tube.
  • Page 38 Check the battery life of your hearing aid in the Battery is low. Lexie app and replace the battery if necessary. Slim tube/dome is Clean/replace the slim blocked with wax. tube or dome. Increase your hearing...

  • Page 39: Labeling

    Re-pair your hearing Hearing aids did not aids in the Lexie App by pair with the Lexie app. tapping on the status button in the app. Replace the battery with a new one (even Battery is too flat to if the hearing aids still connect via Bluetooth.

  • Page 40: Hearing Aid Maintenance And Care

    Hearing aid maintenance and care...

  • Page 41: Cleaning

    Note: If you have two Lexie hearing aids, clean one hearing aid at a time. This will ensure that your left and right hearing aids do not accidently get switched around.
  • Page 42 Note: Even if your domes are well cared for, they will need to be replaced every 2-3 months due to general wear and tear. Slim tube Wax, dirt or condensation can block your slim tube and prevent sound from going through. Therefore, your slim tube must be cleaned weekly. If a blockage is noted, follow the steps below to remove the blockage.
  • Page 43 Do not submerge or rinse your slim tube in water, as there is a risk that water may become lodged in the slim tube. If water does get into your slim tube, blow through the tube and make sure that it has dried properly before you reattach it onto your hearing aid.
  • Page 44 Note: Make sure to handle your hearing aid over a soft surface during the cleaning process in order to prevent damage to the hearing aid, should you drop it. Caution: If you do not follow the list below you may damage your hearing device and accessories during cleaning.

  • Page 45: Storing Your Hearing Aid

    What is a drying capsule? Drying capsules are used to prolong the lifespan of your hearing aid by drawing moisture from it. Two drying capsules are supplied in your Lexie hearing aid box. How do I use a drying capsule? Find an airtight container that can hold your hearing aid and one drying capsule.
  • Page 46 When you remove your hearing aid from your ear, take out the battery and place your hearing aid in this container. If you have two hearing aids, both can be placed in the same container with one drying capsule. Leave the battery door open when your hearing aid is in this container.
  • Page 47 Note: Do not place your hearing aid batteries in the airtight container with your drying capsule as this will shorten the battery life. Do not store your hearing aid and drying capsule in the hearing aid case as it is not airtight.

  • Page 48: Adjusting To Your Hearing Aid

    Adusting to your hearing aid...
  • Page 49 Your Lexie hearing aid should enable you to manage better in a variety of listening situations. The hearing aid will amplify sounds you have not heard properly in a long time. Everybody’s experience and response to their hearing aid is different. Your experience with your hearing aid will be affected by the cause, severity and the pitch of your hearing loss.
  • Page 50 voice and louder sounds. Voices will become clearer but the hearing aid may seem softer in volume. After about eight weeks, your hearing aid should sound more comfortable and be loud enough in most situations. However, you might begin to find that you want the volume of your hearing aid to be increased.
  • Page 51 Ask the person you are talking to, to stand in good lighting. Try to stand about 3-5 feet away from the person you are talking to. Sound travels better over a shorter distance and you will be able to see his/her face better. Don’t try to speak to someone who is not in the same room as you.
  • Page 52 Hearing aid dos and don’ts...

  • Page 53: Hearing Aid Dos And Don'ts Dos

    Ensure that you have spare hearing aid batteries with you at all times. Contact the Lexie contact centre with any questions or concerns. We are here to assist you 5 days a week. Don’ts Do not drop your hearing aid or knock it against hard surfaces.
  • Page 54 Do not immerse your hearing aid in water. A hearing aid is an electronic device and shouldn’t get wet. Do not wear your hearing device while bathing, showering, swimming, or in a moist atmosphere, like steam baths or saunas. If your hearing aid gets wet, do not attempt to dry it in an oven or microwave.
  • Page 55 Lexie App...
  • Page 56 Using the Lexie App Your Lexie hearing aid works hand in hand with the Lexie App. This app needs to be downloaded onto your smartphone in order for you to complete your hearing check and to set up your Lexie hearing aid according to your hearing check results.
  • Page 57 Follow the onboarding process After successfully creating a profile, you will be required to complete the onboarding process in order to set up your new Lexie hearing aid. Follow the instructions carefully. If at any stage in the onboarding process you require more clarity, refer to section one of this user manual.
  • Page 58 Once you have completed the onboarding process, you will be required to connect Connect your hearing aids your Lexie hearing aid to your Your location and Blue tooth is required to connect your hearing smartphone. Ensure that your aids. 1. Switch on Blue tooth Bluetooth is switched on during 2.
  • Page 59 The Lexie in-App hearing check is a simplified in- situ hearing test to program the hearing aid and improve its usability. The in-situ hearing check performed through the Lexie Lumen hearing aid...
  • Page 60 Be sure not to swop your slim tubes between your hearing aids during cleaning and maintenance. Your hearing aid will still work if it is not connected to the Lexie App, but the volume level and listening environment are the only features that you will be able to adjust directly on your hearing aid.
  • Page 61 Note: Your hearing aid will need to be connected to your smartphone via Bluetooth in order to change the volume via your Lexie app. Listening environments Your Lexie hearing aid comes with six different listening environment (program) settings which can be used depending on the listening situation that you are in.
  • Page 62 Listening environment/ When to use this listening environment program Suitable for most listening situations. Ideal for Environment 1/ one-on-one conversations, going to meetings Program 1: or to church, watching the television or listening Everyday Use to the radio. Environment 2/ Suitable for most noisy environments.
  • Page 63 It may be that your specific hearing loss or your own personal needs require different settings. Note: The listening environment can be changed on the Lexie app or directly on your hearing aid by pressing the listening environment control button. Rewards program Lexie hearing aids are the only hearing aids that reward you for wearing them.
  • Page 64 Learning by accessing our Hearing Library. Sharing your experience with others. To view your goals and progress in achieving them, click on ‘Lexie Rewards’ from the home screen in the Lexie App. Remember to connect your hearing aid to the app at least once per week, otherwise your progress won’t sync and you may not receive...
  • Page 65 Support At Lexie, we care about giving you the best listening experience possible. We have a contact center of experienced product and hearing experts, ready to help you 6 days a week. From the main menu on the home screen of the app, click on ‘Video call support’.
  • Page 66 Device Information...
  • Page 67 Technical information The Lexie Lumen hearing aid is manufactured by IntriCon and distributed in the USA by hearX USA Inc. Call: (779) 212-7334 Email: support@lexiehearing.com Location: 1712 Sycamore Road, DeKalb, Illinois, 60115 © 2020-2022 Copyright hearX IP (Pty) Ltd. All rights reserved.
  • Page 68 HFA Ref. Test Gain (dB) Frequency Range: f1 - f2 200 - 6700 200 - 6700 THD @ 500 Hz (%) < 2 < 7 < 1 < 2 @ 800 Hz (%) @ 1600 Hz (%) < 1 < 1 Latency (mS) ≤...
  • Page 69 Response curve Maximum Output (OSPL 90) Directional Thin Tube Reference Test Gain (60 dB SPL) 1000 10000 Frequency (Hz) Maximum Output (OSPL 90) Directional Earhook Reference Test Gain (60 dB SPL) 1000 10000 Frequency (Hz)
  • Page 70 The maximum RF Power transmitted in that band is -6.0dBm EIRP. Statement concerning the use of hearing instruments and life-sustaining implants: Lexie strongly advises users of hearing instruments to always follow the guidance set out in this hearing instrument user...
  • Page 71 Lexie to advise about the suspected interference. To ensure our hearing instruments can operate safely and effectively in close proximity to other electronic devices, Lexie hearing instruments have been proven to meet the requirements of the international standard for electromagnetic compatibility (EMC), IEC 60118-13, and ANSI C63.19.
  • Page 72 Terms of use Intended use hearX distributed hearing aids are wireless air-conduction hearing aids intended to be used as wearable sound amplification devices to compensate for impaired hearing of adults with mild to moderate hearing loss. These hearing aids incorporate wireless technology in their programming and use.
  • Page 73 (779) In the event your hearing aid needs repair, please contact Lexie at 212-7334 (Saturday – Friday, 9am – 8pm EST)
  • Page 74 Nothing in these Terms shall limit or exclude our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude or to attempt to exclude our liability. We shall not be liable for any special, incidental, indirect or consequential losses and/or damages relating to the use of merchandise or breach of any of the obligations owed to the purchaser.
  • Page 75 If your Lexie hearing aid needs to be repaired or replaced during the warranty period, please contact us to arrange a return. We will accept any Lexie hearing aid or accessory for repair/ service for a period of five (5) years after the date of purchase. Servicing or replacement after the warranty period has expired will be for your own account.
  • Page 76 Contact us...
  • Page 77 Call: (779) 212-7334 Email: support@lexiehearing.com Location 1712 Sycamore Road, DeKalb, Illinois, 60115 For additional information on the use of these hearing aids, www.lexiehearing.com. visit...
  • Page 78 Information and Description of Symbols...
  • Page 79 With the CE symbol, IntriCon confirms that this product – including accessories – meets the requirements of the Medical Device Directive 93/42/EEC as well as Radio Equipment Directive 2014/53/ EU. A copy of the Declaration of Conformity can be obtained from IntriCon.
  • Page 80 Indicates the medical device manufacturer, as defined in EU Directive 93/42/EEC. Indicates the year of manufacture. The first 2 digits of the serial number (assume 2 digits are preceded by “20”; e.g. “14” = the year 2014) Consult instructions for use. Symbol for fragile, handle with care.
  • Page 84 Manufactured by IntriCon Corporation 1260 Red Fox Road Arden Hills, MN 55112, USA CEpartner4U BV Esdoornlaan 13, 3951DB Maarn, The Netherlands Distributed by hearX USA, Inc. Illinois, 60115 (779) 212-7334 support@lexiehearing.com www.lexiehearing.com...

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