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Summary of Contents for Motorola solutions Avigilon VMA-AIA1-CG1
- Page 1 User Guide Avigilon Artificial Intelligence Appliance VMA-AIA1-CG1 and VMA-AIA1-CG2 (ACC 6.10 and later with firmware releases 3.2 and later)
- Page 2 © 2020, Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROL CENTER and AVIGILON APPEARANCE SEARCH are trademarks of Avigilon Corporation. MacOS, FINDER and MACINTOSH are registered trademarks of Apple Inc. FIREFOX is a registered trademark of Mozilla Foundation. Other names or logos mentioned herein may be the trademarks of their respective owners. The absence of the symbols ™...
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Page 3: Table Of Contents
Table of Contents Introduction Before You Start Overview Front View Back View System Requirements Camera Frame Rate Web Browser Networking Installation Package Contents Installing the Sliding Rack Rails and Cable Management Arm Installing the Bezel Connecting Cables Starting the Avigilon AI Appliance for the First Time Moving the Avigilon AI Appliance to a Site Configuring the Appliance Launching the ACC ES Admin Web UI... - Page 4 Troubleshooting Cannot Discover the Device Network Configuration Checking System Health For More Information...
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Page 5: Introduction
Introduction The Avigilon AI Appliance (Avigilon AI Appliance) provides Avigilon's patented self-learning video analytics and Avigilon Appearance Search™ on existing multi-megapixel IP cameras that are not already analytic- enabled when paired with the Avigilon Control Center software (ACC). The Avigilon AI Appliance features: Avigilon's self-learning video analytics with no manual calibration, as available on Avigilon analytic cameras. -
Page 6: Overview
Overview Front View 1. Diagnostic indicators Provides information about system operations. For more information, see LED Indicators on page 18. 2. Bezel Must be installed on site. 3. Bezel Lock Protects against unauthorized physical access. 4. Power button Controls the power supply to the appliance. 5. -
Page 7: Back View
Back View 1. Out-of-Band Management (OOBM) connector Accepts an OOBM RJ-45 connection. 2. Serial connector Accepts connections to serial devices. 3. Video connector Accepts a VGA monitor connection. 4. USB connectors Accepts USB connections to external devices. 5. Four (4) RJ-45 1 Gbps Ethernet ports Accepts Ethernet connections to multiple networks. -
Page 8: Networking
Mozilla Firefox® browser version 3.6 or later Google Chrome™ browser 8.0 or later Microsoft Edge™ browser 25 or later Safari® 5.0 or later Chrome on Android™ 2.2 or later Safari on Apple® iOS 5 or later. Windows Internet Explorer® browser version 7.0 or later Note: Your web browser must be configured to accept cookies or the Web Interface will not function correctly. -
Page 9: Installation
Installation Before starting the installation, copy down the serial number and MAC address from the label on the underside of the appliance. You will need this information during the installation procedure. Package Contents Ensure the package contains the following: Avigilon AI Appliance Rack sliding rail assembly kit Cable management arm assembly kit Bezel and key... -
Page 10: Connecting Cables
1. Align and insert the right end of the bezel until it clicks into place. 2. Push the left end of the bezel into the front of the unit until it clicks into place. 3. Use the provided key to lock the bezel. Connecting Cables Refer to the diagrams in Overview on page 2... -
Page 11: Starting The Avigilon Ai Appliance For The First Time
Starting the Avigilon AI Appliance for the First Time Install the Avigilon AI Appliance in a location free of dust and particles, vibration, and within the specified operating temperature range. Otherwise any issues that arise will not be covered by the warranty. You must configure the device for the first time before connecting it to your security network. - Page 12 5. Click past any connection messages displayed by the browser. You will see two warning messages that differ slightly depending on the browser. If the browser is: Chrome—Click Advanced on the first screen and Proceed to <IP address> (unsafe) on the second screen. Firefox—Click Advanced on the first screen and Add Exception on the second screen, check Permanently store this exception, and click Confirm Security Exception.
- Page 13 10. Select how the appliance obtains IP addresses from the network. On the navigation sidebar, click Network to open the Network panel. For each network port used, select Automatic or manually enter the settings. For more information, see Connecting the Device to Users and Cameras on page 15.
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Page 14: Moving The Avigilon Ai Appliance To A Site
Moving the Avigilon AI Appliance to a Site On its own, an Avigilon AI Appliance has no functionality. At initial setup time, the ACC Client workstation must be on a network with connectivity to the Avigilon AI Appliance. After the appliance has joined the ACC site, this is no longer a requirement, although the ACC Client PC will still require network access to at least one site member. -
Page 15: Configuring The Appliance
Configuring the Appliance The Avigilon AI Appliance can be configured through the ACC ES Admin Web UI that is accessible from any compatible browser on the network. The ACC ES Admin Web UI allows you to configure the Avigilon AI Appliance server settings, set how the server keeps time, and allows you to remotely restart or upgrade the server. - Page 16 1. To log in, enter the ACC ES Admin Web UI username and password. The username is always administrator. Use the password you configured when you logged in to the device for the first time. For more information, see Starting the Avigilon AI Appliance for the First Time on page 7.
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Page 17: Managing Acc Services And Storage
Managing ACC Services and Storage On the Server panel use the: General pane: To... Do this... Shut down all the services before you shut down the device. Click Stop. Start up all the services after they have been shut down. Click Start. -
Page 18: Rebooting The Device And Managing Device Settings
2. In the Maximum Logs drop down list, select the number of log messages you want to display each time. 3. Enter text in the Filter field to apply a filter to the log listings. 4. Click the Sync button to display the updated logs. Rebooting the Device and Managing Device Settings On the Device panel use the: General pane to:... -
Page 19: Connecting The Device To Users And Cameras
DHCP to automatically use the existing NTP servers in the network. Manual to enter the address of NTP servers in the Servers list. Controls to add and delete addresses in the list, and reorder them are activated. Off if you do not use an NTP server. Note: The default set of NTP servers is always present in the Servers list. -
Page 20: Providing Device Logs For Support
To... Do this... each network. entering the connection settings: IP Address Subnet Mask Default Gateway Click Apply to save your changes. Set how the Toggle Automatic DNS on to discover connected DNS servers automatically (the device obtains a default setting), or off to manually specify the DNS servers. Controls to add and named address delete addresses in the list, and reorder them are activated when Automatic DNS is from a DNS... -
Page 21: Advanced Features
Advanced Features The following list include some advanced features of the ACC Client application thatutilize the Avigilon AI Appliance. See the ACC Client application Help files for details about how to use these features. Displaying Site Health To help you monitor the health of your site and Avigilon AI Appliance, you can access a quick overview in the Site Health tab. -
Page 22: Led Indicators
LED Indicators The following tables describe what the LEDs on the Avigilon AI Appliance indicate. Diagnostic Indicators The diagnostic indicators on the front panel highlight system issues during system startup. Note: The diagnostic indicators only light-up when the appliance is powered. LED Indicator Description Blinks orange —... -
Page 23: Power Status Indicators
Power Status Indicators The power button on the front lights up when power is on. Additional information about the power supply is provided by the power status indicator on the power supplies at the back. The following table describes what the LEDs indicate: Figure 1: (1) The power status indicator. -
Page 24: Managing Certificates
Managing Certificates Trusted certificates are used by the device to authenticate other servers and clients to which it needs to connect, and to secure those connections. Avigilon provides a self-signed Web Certificate to secure the connection to the ACC ES Admin Web UI and to the WebEndpoint service, and a set of system-level signed certificates from well-known trusted CAs to ensure secure connections to any needed servers. - Page 25 Important: When you reset the device to its factory settings (also known as a factory reset), you need to reload your custom certificate. Obtaining a new Web Certificate is a three-step process: 1. Send the certificate issuer used by your organization a Certificate Signing Request (CSR) and the issuer will return you a new certificate file and private key file (typically by email).
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Page 26: Upload A Trusted Ca Certificate
4. On the Web Certificate tab, click on the name of the uploaded certificate to enable it. This also disables the previous certificate. Upload a Trusted CA Certificate Manage signed certificates from internal CAs deployed in your organization's internal servers from theUser Certificate Authorities tab of the Certificates. -
Page 27: Upgrading The Firmware
Upgrading the Firmware You can upgrade the firmware using the ACC ES Admin Web UI. Note: You can also upgrade the firmware from an ACC Client connected to an ACC-based NVR in the same site as the Avigilon AI Appliance. Refer to the procedure for upgrading servers in a site in the Help files provided with the ACC Client. - Page 28 device has rebooted, the connection to the ACC ES Admin Web UI is restored in your web browser. You can cancel a firmware upgrade that is in progress only during the upload and verification phase. Click Cancel upload before the file has uploaded. Note: If an error occurs during the upload phase or the upgrade process or if the firmware becomes corrupted, you are prompted to remove the file.
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Page 29: Restoring To Factory Default Settings
Restoring to Factory Default Settings You may have to restore the Avigilon AI Appliance to the original factory default settings if the firmware becomes corrupted, or if you forget the administrator password and have no backup administrator account with a known password. CAUTION —... - Page 30 Troubleshooting Cannot Discover the Device If you cannot discover the device using File Explorer (Windows) or Finder (Macintosh) during the hardware installation and it is connected to your network, try the following: Access the appliance from your web browser using the URL https://VMA-AIA1-CGx-<serial number> Use the Address Resolution Protocol (ARP) to determine the IP address for the device: 1.
- Page 31 Limited Warranty and Technical Support Avigilon warranty terms for this product are provided at avigilon.com/warranty. Warranty service and technical support can be obtained by contacting Avigilon Technical Support: avigilon.com/contact. Checking System Health...
- Page 32 For More Information For additional product documentation and software and firmware upgrades, visit avigilon.com/support. Technical Support Contact Avigilon Technical Support at avigilon.com/contact. For More Information...
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