GCI Plume HomePass AK-Fi Home Quick Setup Manual

SELF-INSTALLATION INSTRUCTIONS
Before you begin, make sure you have the following:
a. d.
WiFi modem Ethernet cable
connecting devices)
b.
Power cord
e.
WiFi enabled device
c.
Coaxial cable cord
f.
MyGCI credentials
b. c. d.
a.
Connect one end of c to a, and
1
the other to a cable outlet.
c.
a. b.
Connect b to a, then plug into
2
an electrical outlet.
3 Give us a quick call or chat to activate your service.
New customers who received their modem in-store can skip this step.
Download and install the GCI AK-Fi Home
4
WiFi app on your mobile device.
5
Use your MyGCI credentials to log in.
You made it! Over the next 24-hours, your WiFi network will
assess your connections and make adjustments to maximize
your in-home WiFi coverage and internet performance, and
will continue to automatically optimize over time.
OPTIMIZE YOUR WIFI PERFORMANCE
Here are a few tips to get the best WiFi signal:
(optional for
• Place modem in a central location close to where you
connect to WiFi the most
(phone/tablet)
• Keep WiFi modem visible and avoid placing inside or
behind cabinets or furniture
• Maintain space around modem from appliances,
electronics and metal, concrete, or glass
• Position modem upright and elevated on a shelf or table
e.
NEED FURTHER ASSISTANCE?
If parts of your home seem to be lacking in performance
or WiFi coverage, please let us know! We have new and
advanced troubleshooting capabilities that can diagnose
your issue. In some cases, we may determine a WiFi signal
extender is needed and offer that to you to supplement your
home WiFi coverage and improve speeds. Please give us
a call at 800.800.4800 if AK-Fi Home is not meeting your
performance expectations.
VISIT GCI.COM/AKFISUPPORT
Terms and conditions: By using GCI internet, you agree to
the terms of service located on our website, which include an
agreement to arbitrate. To review the terms for your GCI service,
please refer to the following:
www.gci.com/terms/internet.
Please call GCI Customer Service at 800.800.4800 if you would
like to receive a printed copy of the terms and conditions.
FOR A VIDEO TUTORIAL &
MORE HELPFUL RESOURCES
OR
CALL 800.800.4800
Quick Setup Guide
for Sagemcom and Hitron
WiFi Modems