SalvationData Data Recovery System User Manual

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DRS (Data Recovery System)

User Manual

V1.3

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Page 1 DRS (Data Recovery System) User Manual V1.3...
Page 2: Table Of Contents
Contents 1. Introduction ....................1 2. Software Installation and Registration ............3 Recommended Configuration of PC ..........3 2.1. Software Installation ................ 3 2.2. Software Registration ............... 4 2.3. Software Update ................6 2.4. 3. Configuration and functions ................7 Main Screen ..................
Page 3 File Recovery & File Carving ............22 4.1. 4.1.1. Add Data Source ..............23 4.1.2. Scan Mode Options ..............24 4.1.3. Document Preview ..............32 Disk Diagnostics & Firmware Recovery .......... 38 4.2. 4.2.1. Quick Diagnostics ..............39 4.2.2. Bad Sector Scan ..............40 4.2.3.
Page 4: Introduction
1. Introduction DRS( Data Recovery System ) is a professional and intelligent data recovery solution produced by XLY Salvationdata Technology INC. The system is integrated with the latest logical recovery technology of data lost, supports diagnosis and repairing of drives with physical malfunction, and can deal with data recovery in some extreme environments.
Page 5 Pic. 1-1 Main Screen Core functions:  Lost Data/Partitions Recovery  Automatic RAIDx Reallocation  One-key Diagnosis  Media Short-circuit Prevention  HDD Firmware Restoration  Auto Process of Reading from Malfunctioned Drives  Instant HDD Status...
Page 6: Software Installation And Registration
2. Software Installation and Registration If the DRS you purchased is the portable version (DRS hardware unit only), please prepare a PC by yourself, and install the software system. 2.1. Recommended Configuration of PC For the best performance, the PC specification is recommended as the following: Desktop Laptop Intel Core I7-4790...
Page 7: Software Registration
Note: software must be used together with SalvationDATA DRS hardware unit. For the best performance, it is better to be installed into the default path of the program. 2.3. Software Registration If the product you purchase is not the all-in-one version or workstation, it should be registered at the first time.
Page 8 Pic. 2-1 Product Registration Information 2) Write down SN and trial SN, send it to the contact person of the company. 3) We will provide you the key file as soon as SN received. 4) When you get the key file, please click “Load” button and confirm when it is completed.
Page 9: Software Update
2.4. Software Update In the authorized period, you can get updates by following two methods.  Update Online: with Internet connection, the program will update automatically in initialization process. As an option, you can update the system manually by the update button in settings.
Page 10: Configuration And Functions
3. Configuration and functions 3.1. Main Screen Pic. 3-1 Main Screen Introduction: ① Task List & Tool Box & Monitor  : Click to open the Task List, click the button to add a new DRS process.  : Click to open the Tool Box, shown as below:...
Page 11 Pic. 3-2 Tool Box  : Click to open Monitor, see 3.4 for Monitor details. ② System Settings ： Minimize the DRS software UI.  ： Click it back to the main screen anytime.  ： Click it to show settings, update, about and exit functions. ...
Page 12: Settings
drives with bad sectors. ④ Description of current operation ⑤ Status bar of HDD information It shows basic information of drives connected, such as the brand, capacity, prototype, SN, connection method and errors while reading the drive. Pic. 3-3 State Register Click refresh button to acquiring the basic information of the drive.
Page 13: Read And Write Control
 Update: click to detect whether there are new version of DRS.  About: information of DRS Version, Firmware Version, Registration Information and Contact Information.  Exit: click to exit the program. 3.2.1. Read and Write Control Pic. 3-6 Read Setting ...
Page 14: Data Imaging Setting
sectors of HDD. Please disable it if the drive has many bad sectors for OS not stuck.  Write Control: green for source drive read active, red for the inactive.  Auto Reset: green for the active, red for the inactive. When it is active, DRS will automatically restart the system once the stuck occurred.
Page 15 Pic. 3-7 Imaging setting  Direction: support reading start from the first LBA or the last. The default setting is forward by the first.  Speed: high speed and low speed mode. It is better to be low speed mode while terrible bad sectors there, and high speed mode while normal condition or slight bad sectors.
Page 16: Write Driver Options
3.2.3. Write Driver Options Pic. 3-8 Write driver options It is used to avoid write failure while setting data imaging. On Windows7/8, there is partition protection of HDD. That’s when we should enable it.
Page 17: Cache Settings
3.2.4. Cache Settings Pic. 3-9 Cache setting  Clear Cache: click to remove all the temporary files while the system processing.  Default Location: green for existed system default location, red for not.  Cache Location: to choose a location to save cache files. 3.3.
Page 18  Connect: green for normal source drive connection, red for errors in the connection, of which you should check the condition.  Read: green for source drive readable, lights-off for read disabled. It has been set to active by default. ...
Page 19  ERR: red for error occurs while reading/writing data from/into source drive and it will be recorded into error count of HDD basic information.  DSC: Drive Seek Complete, green for source drive pre-inspection passed and seek complete.  DRQ: Drive Request status, green for source drive receiving information exchange.
Page 20: Monitor
3.4. Monitor 3.4.1. Power Monitor Pic. 3-11 Disk Monitor  Square ①: Disk power supply and current value  Square ②: Press Table, to change display style.  Square ③: Press to zoom a specified display area, press to restore display to default, press to refresh .
Page 21: Control Center
INF: Sector mark error. ABR: Abort, request denied. TON: 0 sector not found. AMN: Address mark error. 3.4.2. Control Center Pic. 3-12 Control Center  HDD Control Power: HDD power switch, green for power on, red for power off. Motor: HDD motor switch, green for power on, red for power off, designed...
Page 22 to control the motor with HDD powered on. Disk Reset: Click to reset HDD. Auto Soft Reset: Switch to green to enable HDD soft auto reset. Auto Hard Reset: Switch to green to enable HDD hard auto reset.  Data Control Write: Switch to green to allow writing to source disk, red to forbid it.
Page 23: Real-Time Data
number is required. Load Partitions: Switch to green to enable reading partition lists, red to disable it. Recommended to turn it off if system is stuck in the process of loading partition lists. Device auto reset: Switch to green to allow device auto reset, red to forbid 3.4.3.
Page 24: Real-Time Log
3.4.4. Real-time Log Pic. 3-14 Real-time Log A real-time display of the DRS system log, press to clear the log window, press to export the system log.
Page 25: Operation
4. Operation 4.1. File Recovery & File Carving Pic. 4-1 Main screen On the main screen, click “File Recovery File Carving” to enter into the function.
Page 26: Add Data Source
4.1.1. Add Data Source Pic. 4-2 Fast Scan of data recovery To add data source, DRS can support multiple storage media including HDD, USB drive, SD card, TF card, memory stick, and many kinds of virtual files as DD image file. It provides USB3.0 port and SATA3.0 port, also support connection with all brands of PC drives by IDE adapter.
Page 27: Scan Mode Options
Pic. 4-3 Data source selection  After data source added, the left top status will turn to the drive connection. 4.1.2. Scan Mode Options There are two kinds of data scan mode once the data source ready. The first one is “Fast mode”, the second is “Advanced mode”.
Page 28 In “Pattern Scan”, the program can deal with bad sectors to scan folders. It can skip folders or file which have bad sectors. 4.1.2.1. Fast Scan After data source selected, you can click the “Scan” button to proceed. In the default “Fast mode”, it is required to select a disk/partition or other data source to scan.
Page 29 Pic. 4-5 Processing screen of fast mode Once the scanning completed, you can click “OK” to the screen of files preview.
Page 30 4.1.2.2. Deep Scan Pic. 4-6 Advanced mode of data recovery Click “Advanced mode” tab to switch mode.  Scan for Lost Partitions: if there is partition lost, you can click by right button on the disk and select “Scan for Lost Partitions” on the popup dialog. The program will scan the whole disk for all possibly existed partitions.
Page 31 Pic. 4-7 Options of the partition Scan for Lost Partitions Pic. 4-8 Scan for lost partitions...
Page 32 When the scanning completed, partitions found will be listed in yellow following the normal partitions behind. Pic. 4-9 Lost partitions in yellow  RAW scan, a method for scanning by filetypes without considering the file structure. DRS provides multiple types as pictures, audio, video, office files, archives, Portable Executive( PE ) files and others.
Page 33 Pic. 4-10 Add customized file type 4.1.2.3. Pattern Scan Click “Scan”to start Pattern Scan after select a recovery source.
Page 34 Pic. 4-11 Pattern Scan of data recovery The program will only scan out the folder under root folder. Pic. 4-12 Patter Scan result...
Page 35: Document Preview
User can double click the folder, the program will scan the data in it. When it done, user is able to check the content in it. Pic. 4-13 Patter Scan result 4.1.3. Document Preview 4.1.3.1. Fast Scan & Pattern Scan After finishing the data scan, the system will turn to the document preview interface.
Page 36 Pic. 4-14 File list view ① Directory List of Partitions, Directly display the directory structure of partitions. And each partition can be displayed separately. ② File filtering  The system can quickly filter the files as normal file, lost file and delete file or by file size.
Page 37 Pic. 4-15 Filter settings  If filter by the size of the file, firstly choose the item “file size” and fill in the size range 1MB-2MB for example then click the “OK”button. The file display area could show off all the files with 1MB-2MB. ③...
Page 38 ④ Subsidiary Functions Subsidiary functions mainly includes two parts: file search and content search a) File search: similar with the file search in File filtering part, but the search range is for the whole current partition, besides it indicates the detail file path. Pic.
Page 39 Pic. 4-18 Save file dialog b) Content Search: search the file content in a certain range of the data. Pic. 4-11 Content search For example, fill the key words in the “content search”, as “profile” click “start” bottom, then the left side will show all the records related to “profile”. The...
Page 40 information includes: offset position, search result, file name and the file path. The default search range is the current sector, but you can specify a search range as you want at the same time. After analysis of the results, you can click “Export”button. 4.1.3.2.
Page 41: Disk Diagnostics & Firmware Recovery
4.2. Disk Diagnostics & Firmware Recovery Click “Physical Diagnosis” button on the main screen. Then you have access to the Physical Repair part. Pic. 4-21 Main screen There are totally four features in “Physical Diagnosis” including: Quick Diagnosis, Quick Scan, Sector View and Firmware Fix.
Page 42: Quick Diagnostics
Pic. 4-22 Quick diagnostics 4.2.1. Quick Diagnostics Quick Diagnostics Utilizes XLY SalvationDATA Technology INC. owned fault detect circuits, with S.M.A.R.T information, quickly diagnose the status of the disk. In the Quick Diagnostics page, click “Diagnose” button, the DRS system will start diagnose the source drive.
Page 43: Bad Sector Scan
Pic. 4-12 One-key diagnosis result  Re-Diagnose: If not agree with the diagnose result, you can click “Re-Diagnose” to refresh diagnose information.  Proceed: Click “Proceed” button, you will leave for the bad sector detective interface. 4.2.2. Bad Sector Scan There are two modes for scan: quick scan and deep scan.
Page 44 Pic. 4-13 Bad sectors scanning After the scan mode chose, click “Start scan” to enter the scan interface. The read speed depends on the sector’s condition, and the different sector condition would appear in different color on right bottom of the screen.
Page 45: Sector View
Pic. 4-14 Bad sectors scanning result  Stop: stop the scanning.  Back: back to the main page of the scanning.  Bad Sector List: view details of the bad sectors after scan. B represents bad sector. 4.2.3. Sector View The sector view mode is used for determine the data read capacity of the disk.
Page 46 Pic. 4-15 Hexadecimal viewer of sectors  In general, the data read capacity can be determined by the fist sector data. But in case of serious bad sectors in previous section, user can input a larger number to test.
Page 47: Firmware Recovery
4.2.4. Firmware Recovery Pic. 4-16 HDD brands selection...
Page 48 4.2.4.1. Western Digital Pic. 4-17 Screen of Western Digital drives firmware restoration  Power off: Control the switch state of power.  Motor off: Control the switch state of motor. ： Major State Register  BSY：Drive Busy DRD：Drive Ready。 DWF：Drive Write Failed DSC：Drive Seek Complete DRQ：Drive Request...
Page 49 CRR：Correction on the disk IDX：Indexing files ERR：Error received from the drive’s error register ：Error State Register BBK：Bad Block mark error UNC：verification error, ECC error as the same INF：ID Not Found TON：Track 0 not found ABR：Command abort AMN：Address Mark error 1) Load from Disk ...
Page 50 The high speed mode and low speed mode of firmware read are only for ROLY. If cannot be loaded from the disk in the high speed mode, it is better to be loaded in the low speed mode. 2) Firmware Read Pic.
Page 51  Select Main Module: select the main module which guarantees normal operation of disk.  Primary/Subsidiary Module: The primary module mode only makes the backup of the main module of disk. For WD, it is okay to only back up the main module. If there are any errors during the read process, the remaining part can be backed up by secondary module mode.
Page 52 is damaged or lost. 4) Firmware Diagnosis Firmware Detection mode is used for rapid and accurate detection of the damaged condition of the firmware file, and generate detailed report. Pic. 4-19 Screen of firmware diagnosis...
Page 53 5) Read Track Read data by tracks. Mostly the program read data from track by selective head, or resolve the track module. Pic. 4-20 Screen of track read...
Page 54 6) Modify Map Module Firmware map is a important module of the drive which can be modified on the offset to avoid bad sectors in SA( Service Area ). Pic. 4-21 Screen of map module modification...
Page 55 7) ROM Operation Support operations on ROM if the drive cannot be recognized by the system. Pic. 4-22 ROM Operation...
Page 56 8) MOD Search in SA To fix bad sectors in SA, search the important/all modules by tracks. Pic. 4-23 Screen of module search in service area...
Page 57 9) Other Operations One-key operation for disk parameters modification and password remove end even repair response in low speed. Pic. 4-24 Other operations...
Page 58 10) Decryption Key Decryption Key for USB external drive . Pic. 4-39 Other operations...
Page 59 4.2.4.2. Seagate 1) Operation on COM Most of repairing operations on Seagate drives are based on COM commands. So the COM connection is required. Pic. 4-40 Screen of WD drives operation on COM port...
Page 60 2) Load from Disk Once COM port connected, switch to the screen of “Load from the Disk”and click Load from Disk. The system will automatically acquiring the firmware information: R/W cache, Initial Track Position of SA, Head Map. Pic. 4-25 Screen of loading from disk...
Page 61 3) Read FW Pic. 4-26 Screen of firmware read...
Page 62 4) Update FW Pic. 4-27 Screen of firmware update 5) System File Seagate System File is a new type of firmware structure. There are two ways of loading Seagate System File. One is by D command, the other is by Y command. Nearest Seagate families or series can support Y command.
Page 63 Pic. 4-28 Screen of system file map...
Page 64 6) ROM Data In red borders of the following picture, the content is for a situation that ATA port abnormal. For example, BOOTCODE should be switch to the active to read from / write into ROM when the drive cannot be recognized. Pic.
Page 65 Pic. 4-30 Other operations 4.2.4.3. Hitachi 1) Load from Disk It is used for loading NVRAM and initial address of SA, and load head map of Hitachi drives here.
Page 66 Pic. 4-31 Screen of firmware loading 2) Read FW It is used for backup of group A and group B. Pic. 4-32 Screen of firmware read...
Page 67 3) Update FW It is used for overwriting damaged firmware of group A or group B. Pic. 4-49 Screen of firmware update 4) Diagnose FW It is used for diagnosing firmware of group A and group B.
Page 68 Pic. 4-50 Screen of firmware diagnosis 5) Other Operations The section is mainly used for “Partial Sector Accessibility” Fix of Hitachi ARM series drives. There are two ways to fix “Partial Sector Accessibility”. One is to load P-List from local disk, the other is to load P-List from a file. Other operations include NVRAM edit, S.M.A.R.T.
Page 69 Pic. 4-33 Other operations...
Page 70: Forensic Imaging & Disk Duplication
4.3. Forensic Imaging & Disk Duplication Pic. 4-34 Main Screen Data imaging has two modes, quick imaging and advanced imaging. For hard drive which can correct read and write, we can choose quick imaging; For hard drive which have bad track, we can choose advanced imaging. Pic.
Page 71: Quick Imaging
4.3.1. Quick Imaging Pic. 4-54 Screen of source disk Step 1: Click “Quick imaging”, choose source disk, then click “next” ③ Step 2: Choose target disk , two modes can be chose: Imaging to file or Imaging to hard drive. Three principles of target disk ③...
Page 72 Pic. 4-36 Screen of target disk Pic. 4-37 Screen of target disk Press the lock icon to open the disk protection window, users can specify certain...
Page 73 disk to be shielded, avoiding overwriting important data on certain disks.  Imaging to disk is bit-by-bit copy, and can choose if copy DPT information, then click “next”  Imaging to file need choose specified location and save, then click “next” Step 3: Imaging Confirmation Click “Start”, hard drive start imaging.
Page 74: Advanced Imaging
Pic. 4-39 Screen of imaging progress Imaging complete, click “OK”, quit imaging process interface. 4.3.2. Advanced Imaging Step 1: Click “Advanced Imaging”, choose source disk.
Page 75 Pic. 4-58 Screen of source disk in advanced imaging  Advanced imaging is only available for the drive that is connected to the DRS hardware unit interface.  Imaging content can be chose: the complete, valid data, invalid data.  Add/Delete area: can customized imaging area, and delete customized area. Step 2: Choose target disk, operation is the same as quick imaging.
Page 76 Pic. 4-59 Parameter Settings of Advanced Imaging  Auto Skip Sectors(Bad): Set the number of bad sectors to skip automatically when a bad sector is encountered during the imaging process.  Skip Now: Manually skip a certain number of sectors immediately. ...
Page 77: Selective Image
backward imaging process.  Sector Block(Bad): Set the number of bad sectors to read as one block.  Sector Block: Set the number of normal sectors to read as one block.  Image Failed: When an imaging process is complete, press to give a second try of the sectors failed to read during the first time.
Page 78: Data Block Operations
4.3.2.2.Data Block Operations When the imaging process is complete, right-click on data blocks to see data block operations. Pic. 4-60 Data Block Operations  Skip: Skip to a specified LBA to check the data block status  Image LBA: Jump to a certain data block ...
Page 79: Create Report
5. Create Report DRS can provide operation report as below: Pic. 5-1 Data Recovery Report...
Page 80 Pic. 5-2 Physical Diagnosis Report...
Page 81 Pic. 5-3 Data Imaging Report...
Page 82: Notice
6. Notice  After DRS powered on and the indicator lit up, you can hear a double-beep which indicates the system started successfully. It will take a couple of minutes for data transmission between DRS and PC. In that period, DRS has been started and will occasionally popup a dialog saying “Open the device failed, please power on the device firstly.”...
Page 83: Help & Support
7. Help & Support Do you have any question or problems of the operation? You can get assistance by following methods. Telephone +86-28-6873 1486 Email support@salvationdata.com info@salvationdata.com Address Rm 3-2-709, E5 Block New Century Global Center,Hi-tech Zone, Chengdu, Sichuan, China 610041...