Table of Contents
Advertisement
Quick Links
Advertisement
Table of Contents
Subscribe to Our Youtube Channel
Summary of Contents for Tyro Go
- Page 1 Tyro Go EFTPOS reader User guide...
-
Page 2: Table Of Contents
5.2 How frequently should I charge my Tyro Go? 5.3 Can I perform a transaction while offline? 5.4 How do I check the connectivity of my Tyro Go to the Tyro Go App? 5.5 Why are my login attempts unsuccessful? 5.6 What if I forgot my user PIN? -
Page 3: Quick Start
Log into the Tyro Go App Administrators on your account have been sent an email with a temporary PIN for the Tyro Go App. If you have not received an email by the time you receive your Tyro Go or cannot find the email, call Customer Support on 1300 00 TYRO (8976) to resend the credentials. -
Page 4: Getting Started
Tyro Go is an EFTPOS card reader that will enable you to accept card transactions using your smart device. Connected via Bluetooth to the Tyro Go App, the Tyro Go is a sleek, pocket-friendly mobile device that allows you to take payments, make refunds and review the day’s transactions. -
Page 5: Log Into The Tyro Go App
PIN for the app. If you haven't received the email by the time you receive your Tyro Go or can't find the email, call Customer Support on 1300 00 TYRO. -
Page 6: Charging Your Tyro Go
You can use Tyro Go while charging. A fully charged battery can last for 8 hours with regular usage and 24 hours if the reader is idle. Tyro Go will disconnect from the app and shut off after 2-3 minutes of inactivity. -
Page 7: Typical Tasks On Tyro Go
As soon as you open the Tyro Go App, it will automatically pair to your Tyro Go if paired previously. At the payment page, Enter the sales amount. -
Page 8: Issuing An Email Receipt
5am the next business day, after which they will no longer be listed in the app. Find the appropriate Enter the email address of the cardholder. The receipt will transaction be sent Select “Resend e-receipt” Tyro Go EFTPOS reader user guide... -
Page 9: Refunding A Transaction
Enter your PIN to start Enter the refund amount “More options” at the bottom the refund process Select “Continue” And then select “Confirm” Allow the customer to insert to continue the refund their card into the reader Tyro Go EFTPOS reader user guide... - Page 10 If requested, an email will be sent to the cardholder with the receipt attached. The email will have your business name in the header and the details of the refund. Tyro Go EFTPOS reader user guide...
-
Page 11: Viewing Transaction History
Note: only unsettled transactions will be displayed. As settlement occurs at 5am, “today’s transactions” will include unsettled transactions that have occurred from 5am. For settled transactions, feel free to use the Tyro Portal or the Tyro App (described below). Tyro Go EFTPOS reader user guide... -
Page 12: Other Products Available To You
Return to table of contents 3. Other Products available to you Tyro Portal When you log in to the Tyro Portal, you can view your EFTPOS transactional reports and insights to help you run your business. Specifically, you will have... -
Page 13: Support And Care
Lost or stolen Tyro Go If your Tyro Go is lost or stolen, please call the Tyro Customer Support team at 1300 00 TYRO (8976) immediately for remote deactivation. Acting promptly will help to reduce any potential for fraud. -
Page 14: Frequently Asked Questions
Can I perform a transaction while offline? Offline transactions are not permitted. The smart device you use for the Tyro Go App must have an internet connection - either a mobile (3G, 4G, or 5G) or a Wi-Fi connection. In addition, your Tyro Go must be connected to the smart device via Bluetooth. -
Page 15: What If I Lose My Tyro Go Or Smartphone? Will My Account Be At Risk
What if I lose my Tyro Go or smartphone? Will my account be at risk? Kindly report the loss to Tyro Customer Support on 1300 00 TYRO as soon as possible so we can lock the account. What if my transaction was interrupted, or I’m not sure if the transaction was completed? Before performing another transaction, navigate to “Sales history”... -
Page 16: Troubleshooting
• Restart your Tyro Go • Move your Tyro Go away from common sources of Bluetooth interference such as microwave ovens, poorly shielded power lines, 4GHz cordless telephones, or Wi-Fi speakers • If you are using an Android device, clear the Bluetooth cache •... -
Page 17: Cautions
1. Maintain an inventory When you receive a new Tyro Go, make a list of your device’s model and serial number, and keep it in a safe place. Make a diary note to regularly check your device against this list for any evidence of substitution. -
Page 18: Other Things You Should Know
When your Tyro Go requires an update to its firmware, you will be notified in the app. Firmware updates are mandatory and cannot be paused. The Tyro Go App will download the latest reader firmware and then apply the update to the reader. When the update has finished, the reader will restart automatically. - Page 19 Google Pay, Google Play and the Google Pay and Google Play logos are trademarks of Google LLC. Tyro Payments Limited ACN 103 575 042 AFSL 471951. You can contact Tyro on 1300 00 TYRO (8976) or at tyro.com/support/ and access Tyro’s dispute resolution process at tyro.com/complaint-resolution-process/.
Need help?
Do you have a question about the Go and is the answer not in the manual?
Questions and answers