epiphan video AV.io HD+ User Manual

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User Guide

Epiphan AV.io HD+™

September, 2022

1.0

UGHDPLUS-01

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Page 1 User Guide Epiphan AV.io HD+™ September, 2022 UGHDPLUS-01...
Page 2 User Guide Thank you for choosing Epiphan Video! Thank you for choosing Epiphan Video! At Epiphan Video, product function and quality are our top priority. We make every effort to make sure that our products exceed your expectations. Product feedback Your feedback is important! We regularly contact our customers to ensure our products meet your performance and reliability requirements.
Page 3 User Guide Registering the device Registering the device Why should I register my AV.io HD+? It will allow you to activate your product warranty, give you notifications of firmware and software updates, and enable you to get our free personalized customer support. How to register 1.
Page 4: Table Of Contents
Table of contents Thank you for choosing Epiphan Video! Registering the device Start here Product overview What's in the box? Hardware Hardware diagrams Indicator LED details Quick start Technical specifications System requirements Capture How it works Set up your device for capture Resolutions, aspect ratios, and capture rates Automatic image scaling &...
Page 5: Start Here
Start here Start here Welcome and thank you for buying Epiphan Video’s AV.io HD+! This guide contains all the information necessary to successfully capture live video content without any configuration – simply connect the cables and you’re ready to go! We'll start off by telling you about the product;...
Page 6: Product Overview
User Guide Product overview Product overview To use AV.io HD+, there's no software to install; simply connect the cables and go. It works on Windows, Mac, and Linux and integrates seamlessly with your favorite third-party applications such as Teams, Zoom, OBS, Wirecast, vMix, VLC, and Quicktime.
Page 7: What's In The Box
User Guide What's in the box? What's in the box? Your AV.io HD+ product contains everything you need to easily capture live video content with minimal setup. Your purchase includes the following: Table 1 Description of included purchase contents (for identification only, color and appearance of individual cables/adapters may vary).
Page 8: Hardware
User Guide Hardware Hardware This section describes the physical features of your AV.io HD+, including diagrams and hardware feature descriptions. Topics covered include: Hardware diagrams Indicator LED details Hardware diagrams Your AV.io HD+ device includes inputs, an output, and an indicator light. Input/output ports and indicator lights are identified and explained in the top and bottom view images below.
Page 9: Indicator Led Details
User Guide Indicator LED details Indicator LED details The color of the indicator LED depends on whether you are receiving power from the USB port and whether or not a video source is connected to the input port. If the USB is plugged into a PC and there is no video source connected to the input the LED will be solid red.
Page 10: Quick Start
User Guide Quick start Quick start Setting up your AV.io HD+ device to capture live video and audio content couldn’t be easier! Before you begin the connection process, you will require: An HD video source (with or without audio) Your capture card device A capture desktop computer, laptop or notebook A USB cable (included with purchase) to connect your AV.io HD+ to your capture computer An HDMI cable (included with purchase) to connect your video source to your AV.io HD+.
Page 11: Technical Specifications
User Guide Technical specifications Technical specifications Technical specifications for AV.io HD+ are included in the table below. HDMI Connectors USB standard B type Input HDMI (or DVI-D) (audio compatible) 3.5mm analog audio Audio (HDMI) Input 16-bit and 24-bit PCM encoded audio at 48 kHz Audio (UAC) 16-bit 48 kHz stereo audio output...
Page 12 User Guide Technical specifications 1680×1050 1920×1080 1920×1200 Dimensions 3.54″ × 2.36″ × 0.91″ (90 mm × 60 mm × 23 mm)
Page 13: System Requirements
User Guide System requirements System requirements System requirements are the barebones technical essentials your computer needs to work with AV.io HD+. System requirements to use AV.io HD+ include: Video source Any VESA-compatible HDMI (or DVI-D) source. Any computer (laptop/desktop/other format) with: a compatible USB 3.0 host controller for Video capture workstation SuperSpeed operation;...
Page 14: Capture
User Guide Capture Capture Setting up your AV.io HD+ device to capture live video content couldn’t be easier! Before you begin the connection process, you will require: An HD video source (with or without audio) Your capture card device A capture desktop computer, laptop or notebook A USB cable (included with purchase) to connect to your AV.io HD+ to your capture computer An HDMI cable (included with purchase) to connect your video source to your AV.io HD+.
Page 15: How It Works
User Guide How it works How it works Once you’re ready to start capturing, you’ll need either a built-in or third-party application to capture video and audio content with AV.io HD+. The application communicates with AV.io HD+ and negotiates a frame rate (frequency at which frames in a video sequence are displayed) and frame resolution (size of a single video frame in pixels).
Page 16: Set Up Your Device For Capture
User Guide Set up your device for capture Set up your device for capture To connect your AV.io HD+ for capture: 1. Connect your AV.io HD+ device to your video source, ideally directly to the source, but some video sources may require special adapters 2.
Page 17: Resolutions, Aspect Ratios, And Capture Rates
User Guide Resolutions, aspect ratios, and capture rates Resolutions, aspect ratios, and capture rates The resolution (also known as frame size or display mode) of a video signal, digital image, TV screen, computer monitor or other display device is a count of the number of pixels displayed horizontally and vertically.
Page 18: Automatic Image Scaling & Audio Resampling
User Guide Automatic image scaling & audio resampling Automatic image scaling & audio res- ampling If your source content is larger or smaller than the frame size chosen by the application, AV.io HD+ automatically scales your source to match the desired frame size. No user configuration required! AV.io HD+ also automatically performs audio resampling, meaning that no matter the bit depth or sampling frequency of audio through an HDMI audio source, AV.io HD+ automatically resamples your audio so that your application gets a consistent audio sample rate and bit depth, even if you change the...
Page 19: Third-Party Applications
User Guide Third-party applications Third-party applications AV.io HD+ uses pre-installed drivers on your OS (called UVC drivers and UAC drivers) to communicate with third-party applications and capture content. Due to AV.io HD+'s use of UVC/UAC technology, there is no need for driver installation. Just like a webcam, your AV.io HD+ device is immediately recognized as a camera device and can be used to capture content via any UVC-compatible third-party application.
Page 20: Configuration
User Guide Configuration Configuration Your AV.io HD+ device is ready to use right out of the box; however, there is support for additional configuration should you need it. Firmware updates and changes to default capture settings can be applied to your AV.io HD+ using Epiphan’s AV.io+ Config tool.
Page 21: Install The Av.io+ Config Tool
User Guide Install the AV.io+ Config tool Install the AV.io+ Config tool Epiphan’s AV.io+ Config tool is used for loading firmware updates on your AV.io HD+ and for advanced settings changes. You may install AV.io+ Config on the same computer(s) where you use AV.io HD+, or only on one computer for configuration.
Page 22: Update Firmware Using The Av.io+ Config Tool
User Guide Update firmware using the AV.io+ Config tool Update firmware using the AV.io+ Config tool When new firmware is available, you can load this firmware onto your AV.io HD+ using the AV.io+ Config tool and the steps below. If you register your product and agree to be notified of product updates, you’ll receive an email when there is a firmware update available for download.
Page 23 User Guide Update firmware using the AV.io+ Config tool 5. Select your AV.io HD+ device from the list under the Devices heading. If your AV.io HD+ device is not displayed, press the Refresh icon to refresh the list of connected devices. 6.
Page 24 User Guide Update firmware using the AV.io+ Config tool 8. Click the folder icon to navigate to the saved location of the firmware, and click Update to update your video grabber to the selected firmware; an update bar appears and displays the progress of the update.
Page 25: Identifying The Input Resolution
User Guide Identifying the input resolution Identifying the input resolution The AV.io Config tool can help you figure out exactly what information your video source is sending. Plug in the source and select your device. The UI detects information about the source and presents it at the bottom of the window.
Page 26: Advanced Configuration Options
User Guide Advanced configuration options Advanced configuration options The AV.io+ Config tool allows you to adjust several settings to make changes to your video capture experience if necessary. Most users won’t need to use this utility for anything other than firmware updates, but advanced users may find these tweaks help them get the most out of their AV.io HD+.
Page 27: Set The Audio Mode
User Guide Set the audio mode It's possible to change the device name of your AV.io HD+ so that both your operating system and applications will identify and use the name you designate. This can be very useful when using multiple AV.io+ devices at the same time.
Page 28 User Guide Set the audio mode 4. Select your AV.io HD+ device from the list under the Devices heading. If your video grabber is not displayed, press the Refresh icon to refresh the list of connected devices. 5. Click the Settings tab; the Settings page appears.
Page 29 User Guide Set the audio mode 6. To change the Audio input, click on the drop down menu and select from HDMI, Mic In, Line In, HDMI + Line In, or HDMI + Mic In. 7. You can also adjust the volume of the input by moving the Volume slider to the left or right. Moving it all the way to the left will mute the audio source.
Page 30: Modify The Edid
User Guide Modify the EDID Modify the EDID The AV.io+ Config tool gives users the ability to specify a specific EDID from a list of preloaded EDID files, or load a custom EDID file. For settings to persist after power cycling, please allow 5 seconds before disconnecting or restarting device.
Page 31 User Guide Modify the EDID 4. Select your AV.io HD+ device from the list under the Devices heading. If your video grabber is not displayed, press the Refresh icon to refresh the list of connected devices. 5. Click the Settings tab; the Settings page appears.
Page 32 User Guide Modify the EDID 6. To select a preloaded EDID file, click on the Preferred EDID drop down and select one of the listed EDID files. 7. To load a custom EDID file select Custom from the Preferred EDID drop down, a small folder icon will appear to the right of the drop down.
Page 33: Modify The Transfer Pipe
User Guide Modify the transfer pipe 8. Click on the folder icon and a window will pop up; navigate to the custom EDID file you want to load and click Open. 9. Wait for the AV.io HD+ to process the change and you're done! Modify the transfer pipe The AV.io+ Config tool gives users the ability to increase compatibility with certain systems by modifying the transfer pipe.
Page 34 User Guide Modify the transfer pipe 4. Select your AV.io HD+ device from the list under the Devices heading. If your video grabber is not displayed, press the Refresh icon to refresh the list of connected devices.
Page 35 User Guide Modify the transfer pipe 5. Click the Settings tab; the Settings page appears.
Page 36 User Guide Modify the transfer pipe 6. To modify the transfer pipe click the drop down next to transfer pipe and select either Bulk or Isochronous.
Page 37 User Guide Modify the transfer pipe 7. Wait for the AV.io HD+ to process the change and you're done!
Page 38: Change Device Name
User Guide Change device name Change device name The AV.io+ Config tool gives users the ability to specify a custom device name. This is the name that will be shown in the Device Manager, as well as various third-party applications. For settings to persist after power cycling, please allow 5 seconds before disconnecting or restarting device.
Page 39 User Guide Change device name 5. Click the Device name tab; the Device name page appears. 6. To set a custom device name, click in the Device name box and type in your desired name; then click Apply. 7. Navigate to the Device Manager in Windows and find the AV.io HD+ with its previous name listed under Cameras, and Sound, video, and game controllers.
Page 40: Set A Custom Uvc Mode
User Guide Set a custom UVC mode Set a custom UVC mode The AV.io+ Config tool gives users the ability to specify a custom UVC mode for output. For settings to persist after power cycling, please allow 5 seconds before disconnecting or restarting device. To set a custom UVC mode with the AV.io+ Config tool: 1.
Page 41 User Guide Set a custom UVC mode 5. Click the UVC modes tab; the UVC modes page appears. 6. To create a custom resolution, click the check box for Custom resolution. The grayed-out area becomes open for changes. 7. Select the text box labeled Output Width, erase the number that is currently in the box, and type out the width of the custom resolution you wish to use.
Page 42 User Guide Set a custom UVC mode 9. Click Apply; the custom resolution you defined will now be the only output resolution that you are allowed to select from the settings of the third-party application of your choice.
Page 43: Appendices
User Guide Appendices Appendices The following appendices are included in this section: Troubleshooting Limitations and known issues Releases and features...
Page 44: Troubleshooting
User Guide Troubleshooting Troubleshooting Use the follow table for help if you are experiencing problems or unexpected behavior from your AV.io HD+. Symptom(s) Action(s) to resolve (Windows only) When in the config tool press Device not detected after interrupted firmware F12 to enter firmware recovery mode, then update select a firmware file and click update to forcibly...
Page 45: Limitations And Known Issues
User Guide Limitations and known issues Limitations and known issues This section includes known issues or limitations that affect functionality or usability. It also has ways that you can work around these limitations. Affecting Asmedia USB 3.0 controller ASM3142 There is an issue that presents as an audio problem when using this USB 3.0 controller Workaround: Update the driver for the USB controller Affecting systems with an AMD Ryzen 7 CPU There is an issue that presents as an audio problem when using older drivers...
Page 46: Releases And Features
User Guide Releases and features Releases and features This section outlines the features introduced with previous AV.io HD+ firmware releases.
Page 47: Software License
Software license ATTENTION: THE SOFTWARE AND DOCUMENTATION PROVIDED UNDER THIS AGREEMENT ARE BEING LICENSED TO YOU BY EPIPHAN SYSTEMS INC. ("LICENSOR") AND ARE NOT BEING SOLD. THIS AGREEMENT CONTAINS LIMITATIONS ON REPRESENTATIONS, WARRANTIES, CONDITIONS, REMEDIES, AND LIABILITIES THAT ARE APPLICABLE TO THE SOFTWARE AND DOCUMENTATION. Epiphan Systems Inc.
Page 48 "Your Order" means (i) the web forms provided by Epiphan or its applicable reseller or distributor for ordering Epiphan Hardware Products and related Software licenses, or (ii) written documents executed by Epiphan, or one of its resellers or distributors, and You in respect to Your purchases of Epiphan Hardware Products and/or related Software licenses.
Page 49 service offering or any other managed service offering. You shall not disclose any performance, benchmarking, or feature-related information about the Software. You further agree not to disclose, transfer or otherwise provide to any third party any portion of the Software, except as expressly permitted herein. Some Epiphan Hardware Products and Software embed third-party APIs that integrate with third-party services (“Third-Party Services”) to allow users of such Epiphan Hardware Products and Software to interact with such Third- Party Services for various capabilities offered by such Third-Party Services, such as, and without limitation,...
Page 50 LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE TOTAL CUMULATIVE LIABILITY OF LICENSOR (INCLUDING ITS AFFILIATES AND ITS AND THEIR LICENSORS, SUPPLIERS, SUBCONTRACTORS, RESELLERS AND DISTRIBUTORS) TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DAMAGES ARISING FROM THIS AGREEMENT, RELATING TO THE EPIPHAN HARDWARE PRODUCTS, SOFTWARE, DOCUMENTATION AND/OR RELATING TO ANY SERVICES PROVIDED TO YOU BY LICENSOR (INCLUDING ITS AFFILIATES AND ITS AND THEIR LICENSORS, SUPPLIERS, SUBCONTRACTORS, RESELLERS AND DISTRIBUTORS) IN RELATION TO THE EPIPHAN...
Page 51 10. Indemnities: You shall indemnify, defend and hold Licensor, its affiliates, its and their licensors, suppliers, subcontractors, resellers and/or distributors and all of the directors, officers, employees of all of the foregoing (collectively the “Indemnified Parties”) harmless from and against any damages, losses, liabilities, expenses, costs, claims, demands, actions, suits and/or proceedings incurred by the Indemnified Parties as a result of (i) Your use of the Epiphan Hardware Products, Software and/or Documentation, (ii) any use of the Epiphan Hardware Products, Software and/or Documentation on Your behalf, (iii) the use of the Epiphan Hardware Products, Software and/or...
Page 52 Epiphan Hardware Products, Software, Documentation or related information. 14. Intellectual Property: Epiphan, Epiphan Systems and Epiphan Video are tradenames, trademarks or registered trademarks of Epiphan Systems Inc. in certain countries. All Licensor product names and logos are trademarks or registered trademarks of Epiphan Systems Inc.
Page 53 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference 2. This device must accept any interference received, including interference that may cause undesired operation. Responsible party (US contact): Epiphan Video 459 Hamilton Avenue, Suite 301 Palo Alto, CA 94301, USA www.Epiphan.com...
Page 54 Cet appareil est conforme à la norme ISED NBM-003 pour les appareils radio agréés. Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.
Page 55 These Terms and Conditions for use of this document and the associated Epiphan Product are governed and interpreted pursuant to the laws of the province of Ontario, Canada, notwithstanding any principles of conflicts of law. All disputes arising out of or relating to these Terms and Conditions shall be finally resolved by arbitration conducted in the English language in Ottawa, Ontario, Canada under the commercial arbitration rules of Canada.
Page 56: Terms And Conditions
Canadian copyright law, United States copyright law, trademark law, international conventions, and other intellectual property laws. Epiphan, Epiphan Video, Epiphan Systems, Epiphan Systems Inc., and Epiphan logos are trademarks or registered trademarks of Epiphan Systems Inc., in certain countries. All Epiphan product names and logos are trademarks or registered trademarks of Epiphan.