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On the Go
SETUP GUIDE
SETUP GUIDE
1

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Do you have a question about the On the Go and is the answer not in the manual?

Questions and answers

Pamela Gavin
March 12, 2025

Should the light stay green on my device while i **** wearing it? It is green when i first take it off the charger after being fully charged, but then a few minutes later when i put it on - the green light goes off. The light then stays off until the red blinking light comes on and tells me it is time to recharge. Is this how it should function? Seems odd to me that the green light does not stay on.

1 comments:
Mr. Anderson
March 12, 2025

The manual does not specify whether the green light stays on or turns off after a few minutes while wearing the device. However, it mentions that a solid green light means the device is ready, and a blinking green light indicates it is searching for a cellular connection.

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Summary of Contents for Connect America On the Go

  • Page 1 On the Go SETUP GUIDE SETUP GUIDE...
  • Page 2: Table Of Contents

    SETUP GUIDE TAB LE OF CON T EN TS What's Included Setting Up Your System Using Your Device Optional Fall Detection Troubleshooting Tips and Reminders Important Information...
  • Page 3: What's Included

    On the Go: What's Included SETUP GUIDE A L L IN O NE D EV IC E CH A R GI NG C RADL E...
  • Page 4: Setting Up Your System

    On the Go: Setting Up Your System SETUP GUIDE Plug in your On the Go Plug the charging cable into an electrical outlet not controlled by a light switch. ¡ On the Go Place your device in the indicated direction in the charging cradle.
  • Page 5: Using Your Device

    On the Go: Using Your Device SETUP GUIDE Placing an Emergency Call Firmly press and hold the HELP button. The device “Placing an emergency will BEEP and announce, call now. To cancel the call please press and hold the HELP button for two seconds now.”...
  • Page 6 On the Go: Using Your Device SETUP GUIDE Powering O Your Device Press and quickly release the HELP button three times. “Device is powering Your device will announce, o . Please confirm by pressing and holding the HELP button now”.
  • Page 7: Optional Fall Detection

    “Your call has been canceled.” You must be wearing your We recommend that you wear your device On the Go device for around your neck so that it rests at chest level fall detection. to avoid unnecessary swinging. Make sure the...
  • Page 8: Troubleshooting

    On the Go: Troubleshooting SETUP GUIDE SPEAKER HELP BUTTON MICROPHONE Announcement What this means What you should do “ Your device is Device is connected Leave on charger until Solid now charging.” to the charger battery is charged and the LED is green “...
  • Page 9: Tips And Reminders

    On the Go: Tips and Reminders SETUP GUIDE Your device requires adequate battery charge and • cellular signal to make an emergency call. • Your device is splash proof and can be worn in the bath or shower. • Your device uses GPS technology to identify your location.
  • Page 10: Important Information

    On the Go: Important Information SETUP GUIDE • The back of this device and the charging cable both contain magnets. Magnets with a strong magnetic field may cause permanent damage to health devices susceptible to magnetic fields, credit cards, computer hard drives, watches, TVs, data storage media and other electronic devices.
  • Page 11 SETUP GUIDE...
  • Page 12 SETUP GUIDE ¦ § § ¨ © § Customer Support: 877-788-2112 877-788-2112 36-36 33rd Street, Suite 103 | Long Island City, NY 11106 OTG-CARI-SU-1903...