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MediTouch BalanceTutor Service Manual

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BalanceTutor service manual 211102.doc
BalanceTutor™
Service Manual
November 2021
BalanceTutor a dynamic and static postural control trainer
45 Hamelacha, Poleg industrial zone, Netanya, Israel.
Zip: 4250574, PO Box: 8306
Page 1 of 34
PRINT THIS DOCUMENT
IN COLOR PRINTER
www.meditouch.co.il
info@meditouch.co.il
DO-15-01-12

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  • Page 1 PRINT THIS DOCUMENT IN COLOR PRINTER BalanceTutor™ Service Manual November 2021 BalanceTutor a dynamic and static postural control trainer www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 1 of 34 BalanceTutor service manual 211102.doc...

  • Page 2: Table Of Contents

    6.3 Mechanical noises from front motor transmission ..................16 6.4 Belt vibrations ............................... 21 www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 2 of 34 BalanceTutor service manual 211102.doc DO-15-01-12...

  • Page 3: Version History

    2 Nov 2021 Updating: Image restore procedures, Removing: Installation procedure section Ziv K. 211102 E&EO www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 3 of 34 BalanceTutor service manual 211102.doc DO-15-01-12...

  • Page 4: General

    This operating and service manual as a firm part of the delivery of the BalanceTutor has to be accessible to the user at any time. This service manual written with great care.

  • Page 5: Tools And Equipment

    Screwdriver Philips Screws Sizes: PH1, PH2 Flat Tip 1000 VDE Screwdriver Sizes: 2.5x75, 3.0x100, 4.0x100 www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 5 of 34 BalanceTutor service manual 211102.doc DO-15-01-12...
  • Page 6 Any other tools are always good and welcomed Black cable tie – 200mm 1 Pack www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 6 of 34 BalanceTutor service manual 211102.doc DO-15-01-12...

  • Page 7: Maintenance And Safety Inspections

    4 Maintenance and safety inspections 4.1 Preventive maintenance The MediTouch authorized service engineers are happy to help you in case problems occur. Preventive maintenance can prevent future problems and is indispensable for the safety of technical devices. Therefore, ask our service department for an annual preventive maintenance contract, which is highly recommended by the manufacturer.
  • Page 8 In this case the cable should be replaced and the device repaired immediately. www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 8 of 34 BalanceTutor service manual 211102.doc DO-15-01-12...
  • Page 9 Otherwise the running belt has to be tightened (or the driving belt). www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 9 of 34 BalanceTutor service manual 211102.doc DO-15-01-12...
  • Page 10 Access to Setting  Technical  Treadmill  Press Homing. Confirm after Homing the perturbation plate returns to the center for the device. If the plate do not returns to the exact center location, please consult with MediTouch. 4.3.8 Software update Purpose BalanceTutor latest software version is crucial for safety and correct functionality of the device.

  • Page 11: Device Cleaning

    Daily Material Use a light moistened cloth to clean metal surfaces and harness straps of the device. For disinfection, MediTouch recommends the Bacillol plus, which is an Alcohol-based rapid disinfectant for disinfecting alcohol resistant surfaces. Usage Turn OFF the device and pull the electrical plug from the wall socket, clean all parts of the device excluding the screens.

  • Page 12: Software System

    6. Perform update for the latest dotNet Framework from Microsoft and make Windows update. 7. Restart the system. 5.3 Back up A. Cloud – MediTouch offers constant full software and database cloud back up whenever the device is in its service warranty period. B. Local – Shadow copy is active for drive c:\ 5.4 System failure...

  • Page 13: Troubleshooting

    B. Place the pulley on top of the running board C. Cut black cable tie www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 13 of 34 BalanceTutor service manual 211102.doc DO-15-01-12...
  • Page 14 6.1.6 Back assembly Perform assembly in the same reverse order as described above. www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 14 of 34 BalanceTutor service manual 211102.doc DO-15-01-12...

  • Page 15: Mechanical Noises During Walking

    Padding upper plate ribs with EPDM Foam and PVC edge profiles. MediTouch order P/N: PAC-23-11-01 Description: BalanceTutor Damping Kit Handling with heavy components, Side covers serviced with two people only, service with power off and disconnection from main. 6.2.1 Cover removal 1.

  • Page 16: Mechanical Noises From Front Motor Transmission

    Make sure that the motor house parallel to front frame bar. After tension confirmation tight, the bolts back. www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 16 of 34 BalanceTutor service manual 211102.doc DO-15-01-12...
  • Page 17 2. Confirm Pulley is parallel to the front Rib (red), if no adjust using bearing release bolts (white). www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 17 of 34 BalanceTutor service manual 211102.doc DO-15-01-12...
  • Page 18 5. Confirm cracking sounds gone then lock back all released setscrews. 6. Confirm again cracking sounds gone after locking all setscrews. www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 18 of 34 BalanceTutor service manual 211102.doc DO-15-01-12...
  • Page 19 2. Run the treadmill in different speeds for few minutes. 3. During motor operation, lubricate using silicon spray all transmission- moving parts. www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 19 of 34 BalanceTutor service manual 211102.doc DO-15-01-12...
  • Page 20 5. Turn ON the front motor in different speeds, confirm noise disappeared and assemble all covers with reverse order. www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 20 of 34 BalanceTutor service manual 211102.doc DO-15-01-12...

  • Page 21: Belt Vibrations

    Solution 2 If Solution 1 not solves the problem, there is a need to modify front motor gains in the servo driver. For this, please announce MediTouch and schedule a remote session with MediTouch tech team. www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel.
  • Page 22 Hex key #3 2. Upper covers 3. Side covers 4. Front covers www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 22 of 34 BalanceTutor service manual 211102.doc DO-15-01-12...
  • Page 23 5. Perform adjustment procedure as describe in section 8.3.2 for the front pulley, and close all components as described in this section from last to first. www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 23 of 34 BalanceTutor service manual 211102.doc DO-15-01-12...
  • Page 24 Hex key #5 5. Replace the motor and assemble all parts with reverse order. www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 24 of 34 BalanceTutor service manual 211102.doc DO-15-01-12...
  • Page 25 4. Confirm the platform locked after turning ON the system and completing the homing procedure. Assemble all parts with reverse order. www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 25 of 34 BalanceTutor service manual 211102.doc DO-15-01-12...
  • Page 26 Note: on the same principle, check the DVI plug connected to the patient screen www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 26 of 34 BalanceTutor service manual 211102.doc DO-15-01-12...
  • Page 27 Restart the system and press channel selection on the patient screen to detect the DVI connection channel www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 27 of 34 BalanceTutor service manual 211102.doc DO-15-01-12...
  • Page 28 4. Right click on port you want to change, press properties. Tab to Port Settings and press Advance. www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 28 of 34 BalanceTutor service manual 211102.doc DO-15-01-12...
  • Page 29 7. Restart the operation system and confirm IMU’s are connected. www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 29 of 34 BalanceTutor service manual 211102.doc DO-15-01-12...
  • Page 30 Clonezilla software o BT image zipped file 5. Unzip all the downloaded files www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 30 of 34 BalanceTutor service manual 211102.doc DO-15-01-12...
  • Page 31 8. Wait until process completed 9. When READY then Press CLOSE 10. UFD1 is ready www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 31 of 34 BalanceTutor service manual 211102.doc DO-15-01-12...
  • Page 32 1. Unpack the file BT Disk Image and copy entire extracted folder to a different UFD root directory. For example: 2. UFD2 is ready www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 32 of 34 BalanceTutor service manual 211102.doc DO-15-01-12...
  • Page 33 24. Remove the two UFD’s from USB ports 25. Turn ON the computer 26. OS should loaded www.meditouch.co.il Tel: (972)-9-8637477 45 Hamelacha, Poleg industrial zone, Netanya, Israel. info@meditouch.co.il Fax: (972)-9-8852935 Zip: 4250574, PO Box: 8306 Page 33 of 34 BalanceTutor service manual 211102.doc DO-15-01-12...
  • Page 34 1. Change computer name in the following way: BTxxx (while xxx is the last number from the device serial number)  Restart the system 2. Install latest version of TeamViewer and send ID and Password to MediTouch TechTeam for remote access.

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