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Related Manuals for Synway DST Series
Summary of Contents for Synway DST Series
- Page 1 Synway DST Series Synway Information Engineering Co., Ltd www.synway.net...
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Page 2: Table Of Contents
Synway Information Engineering Co., Ltd Contents Contents..........................i Copyright Declaration......................ii Preface..........................iii Chapter 1 Start ShCtiConfig.exe ..................1 Chapter 2 Configure DST Board (Common Working Mode) ..........2 Chapter 3 Configure DST Board (Raw Data Acquisition Mode) ........11 Chapter 4 FAQ ........................ 17 4.1 For A-type Boards .................... -
Page 3: Copyright Declaration
Synway reserves all rights to modify this document without prior notice. Please contact Synway for the latest version of this document before placing an order. Synway has made every effort to ensure the accuracy of this document but does not guarantee the absence of errors. Moreover, Synway assumes no responsibility in obtaining permission and authorization of any third party patent, copyright or product involved in relation to the use of this document. -
Page 4: Preface
PBX and phone model that you configure. When the driver is upgraded, you may use the backup configuration file ShConfig.ini. The DST series boards have two working modes: Common Working Mode and Raw Data Acquisition Mode. Only in Common Working Mode can the call recording system work normally. -
Page 5: Chapter 1 Start Shcticonfig.exe
Synway Information Engineering Co., Ltd Chapter 1 Start ShCtiConfig.exe During initialization, ShCtiConfig.exe will check whether there is the system configuration file ShConfig.ini under the current directory. If there is, the program will read and use the configuration information in the file; otherwise, it will use the default settings for configuration and then create the file ShConfig.ini under the current directory. -
Page 6: Chapter 2 Configure Dst Board (Common Working Mode)
Synway Information Engineering Co., Ltd Chapter 2 Configure DST Board (Common Working Mode) Please follow the procedures below to configure the digital station tap board to run in Common Working Mode. Step 1 : After a digital station tap board and its driver are installed properly, locate ShCtiConfig.exe in c:/scti provided the installation path is set to c:/shcti, and run... - Page 7 Synway Information Engineering Co., Ltd Step 2 : In the dialog ‘Modify board’, click the button ‘SetModuleType’ as shown in Figure 2-2. Figure 2-2 Step 3 : Now there pops up the dialog ‘Note’ as shown in Figure 2-3. Click the button ‘OK’...
- Page 8 Version----the module version. Select a module in the list and choose the PBX model that you use in the options menu ‘Set Pbx’. (At present the Synway DST series boards have supported such mainstream PBX series as ALCATEL, SIMENS and MERIDIAN.
- Page 9 Synway Information Engineering Co., Ltd Figure 2-5 For B-type Boards Regarding how to deal with those PBX models not mentioned in this file, another document ‘FAQ for Use of DST Board’ provides some useful suggestions. Step 5 : After that, click the button ‘Set’ to evaluate the module type with the PBX model that you chose.
- Page 10 Synway Information Engineering Co., Ltd For DST A-type boards, this step cannot be skipped for the first time installation; If the PBX model is not changed with the driver upgrade, the old configuration file still can be used; however, the vme file must be updated for the monitoring module.
- Page 11 Synway Information Engineering Co., Ltd Figure 2-8 For A-type Boards Figure 2-9 For B-type Boards For those phone models unmentioned in that section, you can try the value 0, 1 or 2. For more information, refer to the document ‘FAQ for Use of DST Board’.
- Page 12 Synway Information Engineering Co., Ltd configuration. Generally there is no problem using the default configuration. In case the recorded voice has a lot of noises in it or sounds quite indistinct, you can modify the configuration item to reset the voice data format supported by the .bin file. If the problem is still not solved, refer to the document ‘FAQ for Use of DST Board’.
- Page 13 Synway Information Engineering Co., Ltd 2-12. Figure 2-12 Step 10 : Finally click on ‘Apply’ to apply the settings made above and the message ‘Current configuration succeeds’ will pop up as shown in Figure 2-13 if all settings are done properly.
- Page 14 Synway Information Engineering Co., Ltd you find the module type as configured shown on the interface. Refer to Figure 2-14 and Figure 2-15 below. Figure 2-14 For A-type Boards Figure 2-15 For B-type Boards To check if the module type has been successfully updated, click the button ‘Apply’...
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Page 15: Chapter 3 Configure Dst Board (Raw Data Acquisition Mode)
Synway Information Engineering Co., Ltd Chapter 3 Configure DST Board (Raw Data Acquisition Mode) Please follow the procedures below to configure the digital station tap board to run in Raw Data Acquisition Mode. Step 1 : After a digital station tap board and its driver are installed properly, locate ShCtiConfig.exe in c:/scti provided the installation path is set to c:/shcti, and run... - Page 16 Synway Information Engineering Co., Ltd Step 2 : In the dialog ‘Modify board’, click the button ‘SetModuleType’ as shown in Figure 3-2. Figure 3-2 Step 3 : Now there pops up the dialog ‘Note’ as shown in Figure 3-3. Click the button ‘OK’...
- Page 17 Synway Information Engineering Co., Ltd Step 4 : Tick the option ‘Rec Raw Mode’ in the dialog ‘SetModuleType’ and do not change any other configurations. Note that, to A-type boards, you still need to use the button ‘set’ for configuration. See Figure 3-4 and Figure 3-5 below.
- Page 18 Synway Information Engineering Co., Ltd Figure 3-6 For A-type Boards Note: For DST B-type boards, this step can be skipped. Go directly to Step 7. Step 6 : Once a module setting is done, the dialog ‘success’ pops up. Click the button ‘OK’...
- Page 19 Synway Information Engineering Co., Ltd and Figure 3-9. Figure 3-8 For A-type Boards Figure 3-9 For B-type Boards Digital Station Tap Board Configuration Manual Page 15...
- Page 20 Synway Information Engineering Co., Ltd Step 8 : Then click the button ‘OK’ to exit the dialog ‘Modify board’ as shown in Figure 3-10. Figure 3-10 Step 9 : Finally click on ‘Apply’ to apply the settings made above and the message ‘Current configuration succeeds’...
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Page 21: Chapter 4 Faq
In case such errors still exist after you try all the three methods, please contact the Synway technical support for help. Q: After the driver is upgraded, how to reset the on-board module correctly and effectively? A: It depends on the driver version. -
Page 22: Appendix A Technical/Sales Support
Synway Information Engineering Co., Ltd Appendix A Technical/sales Support Thank you for choosing Synway. Please contact us should you have any inquiry regarding our products. We shall do our best to help you. Headquarters Synway Information Engineering Co., Ltd http://www.synway.net/ 9F, Synway D&R Center, No.3756, Nanhuan Road, Binjiang...
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