aleen EAR 5000 Installation And Programming Manual

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Page 3 EAR 5000 Installation and Programming Manual Version 6.0 Release 2.0 June 2002...
Page 4 In the event that the product proves to be defective in workmanship or materials within a period of one year from date of shipment, Aleen Technologies shall repair or replace the same at its discretion. Transportation will be the responsibility of the dealer/distributor.
Page 5: Table Of Contents
....................2-3 HYSICAL ESCRIPTION 2.2.1 Side Panel ......................2-3 2.2.2 Front Panel ......................2-4 ........................2-5 NSTALLATION 2.3.1 Unpacking ......................2-5 2.3.2 Installing the EAR 5000 ..................2-5 2.3.3 Expanding the System.....................2-8 DTMF PROGRAMMING....................3-1 ............3-1 NTERING AND XITING THE ROGRAMMING .................3-2 IRST ROGRAMMING HECKLIST PBX P ..................3-3...
Page 6 Playing All System Messages ................3-32 3.8.7 System Message Setting..................3-32 3.8.8 Listening to the Software Version Number............3-33 3.8.9 Resetting the System .....................3-33 3.8.10 Adjusting Recording Length.................3-33 PROGRAMMING BY COMPUTER.................4-1 EAR 5000 T ............4-1 ONNECTING OMPUTER ....................4-2 YSTEM EQUIREMENTS EUP .....................4-2 NSTALLING THE EUP .......................4-3 TARTING USER OPERATION INSTRUCTIONS................5-1...
Page 7 ESSAGE ..................5-7 ETURN TO TTENDANT ....................5-8 UICK EFERENCE UIDE PROGRAMMING THE IN-BAND DTMF PROTOCOL..........6-1 EAR 5000 .............6-1 ROGRAMMING THE ELEPHONE 6.1.1 Defining an In-Band DTMF Code for an Event.............6-1 6.1.2 Selecting an Operation Type ..................6-3 6.1.3 Selecting a destination ...................6-4 6.1.4...
Page 9: Introduction
Utility Program (EUP) or by touch-tone telephone. Installing the EAR 5000 is quick and easy. Just mount it on a wall next to the PBX and connect it to the SLT interfaces and to the main power supply with an external power adapter.
Page 10: Features And Services
The EAR 5000 is a powerful Auto Attendant system at an affordable price. It contains most of the useful features and services provided by PC-based systems but at a lower cost. The EAR 5000’s features can be divided into three groups: •...
Page 11 Some PBXs have the capability, which enables them to notify the EAR 5000 through the line interface when a call is terminated. When this situation is detected by the unit, the line is disconnected and the EAR 5000 is then ready to receive another call.
Page 12: Automated Attendant Features
The system administrator can program part of the day mode as break time. During break time, the EAR 5000 answers calls with a special greeting that enables the caller to leave a message in a specific mailbox or in the operator’s mailbox.
Page 13 During holidays the EAR 5000 answers calls with the special holiday greeting. • Fax Detection If the EAR 5000 detects a fax tone (CNG) during the opening greeting, it automatically transfers the call to the pre-defined fax extension. • Directory Listing (Dial By Name) The EAR 5000 can provide a list of mailbox owner names.
Page 14: Voice Mail Features
Record a call 1.1.3 Voice Mail Features The EAR 5000 enables a caller to leave a message, recorded in his own voice, in any mailbox. The mailbox owner can access his/her mailbox at any time from any touch-tone telephone and listen to his/her messages. Mailbox owners can also modify their own mailbox parameters.
Page 15 Introduction • • • • Real/Virtual Mailboxes The EAR 5000 supports 8 real and virtual mailboxes. A real mailbox has a telephone extension, whereas a virtual mailbox does not. • Personalized Mailboxes Mailbox owners can personalize their mailboxes by recording a personal greeting, assigning a personal password to the mailbox and setting optional parameters.
Page 16 Individual Language Selection The mailbox owner or caller can select one of the languages supported by the EAR 5000. When the mailbox owner or caller enters the mailbox, the EAR 5000 automatically switches to the selected language. • • • •...
Page 17: About This Manual
5. USER OPERATING INSTRUCTIONS Explains how to program and use a mailbox. 6. PROGRAMMING THE IN-BAND PROTOCOL Describes how to program the EAR 5000 to detect the In-Band DTMF protocol sent by the PBX. 7. TROUBLESHOOTING Presents answers to commonly asked questions on operating the EAR 5000.
Page 18: Description And Installation
By configuring the following, the EAR 5000’s Automated Attendant and Voice Mail System can be customized to suit the needs of the company: •...
Page 19: The Basic System
Description and Installation 2.1 The Basic System The EAR 5000 comes with two lines and three hours recording time. You can upgrade the EAR 5000 by: • Adding a two line expansion card to the motherboard to provide four lines...
Page 20: Physical Description
Description and Installation 2.2 Physical Description The functional components of the EAR 5000 are located under the side panel cover. The LEDs are on the left side of the front panel. The bottom panel has two indented holes for wall mounting.