Smartmove WaveOn 738 Troubleshooting Manual

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TROUBLE SHOOTING GUIDE

Version 1.0 November 2008

SmartMove software isn't starting

Problem 1

Step 1

Insert USB key

Step 2

Hold button 4 on the front of the unit and press the reset at the top left on the back of the unit (this

is called a 'hard reset')

Step 3

This completely resets the unit and you should get the WaveOn 'desktop'

Step 4

Tap twice on the 'My Device' icon

Step 5

Tap twice on 'Hard Disk'

Step 6

Tap twice on 'Install'

After the unit has restarted

Step 7

Tap twice on the 'My Device' icon

Step 8

Tap twice on the DOC icon

Step 9

Tap twice on the SmartMove Vehicle Folder

Step 10

Tap twice on the Reinstall SmartMove icon

Step 11

Configure the unit for the vehicle (see Installation Guide)

Note

Don't interrupt the installation once it has started.

If SmartMove still doesn't start, replace computer and return.

Screen needs calibrating

Problem 2

When touching screen buttons is unreliable

Step 1

Press the red reset button on the back of the unit (note: this is a normal reset, you don't

have to press button 4 as in the 'hard reset' above).

Step 2

After approximately 30 seconds the start up screen displays with the SmartMove logo and

includes the message 'Click to calibrate' (which lasts only a few seconds). Click on the screen and a

new white calibration screen appears with a cross in the centre.

Step 3

Follow the instructions by pressing and holding the stylus on each cross, for about one second, as it appears. This

will happen five times (one in the centre and one for each corner).

Step 4

Touch the screen again to confirm the new settings.

Screen is black

Problem 3

If the red light at the bottom left of the screen is lit

Step 1

Press middle button

Step 2

If there is still no picture reset the computer by pressing the button at the back at the top left of the screen.

If the red light at the bottom left of the screen is not lit

Step 3

If the car has a 'kill switch' fitted, check that it is switched to 'on'.

If there is a red light on the jBox

Step 4

Check that the power cable is connected to the screen properly. Unplug the cable and force

the metal connectors inside the plug closer together

(you'll need a small screwdriver) so they make better contact with the terminals, then

reconnect the computer.

If there is still no red light in the jBox

Step 5

then there is a fault with the power supply.

For WaveOn 738 terminal

www.smartmovetaxis.com

Table of Contents

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Summary of Contents for Smartmove WaveOn 738

Page 1 4 as in the ‘hard reset’ above). Step 2 After approximately 30 seconds the start up screen displays with the SmartMove logo and includes the message ‘Click to calibrate’ (which lasts only a few seconds). Click on the screen and a new white calibration screen appears with a cross in the centre.
Page 2 Check that the dome light goes off when the meter is running. If not, fix the dome light. Step 2 Try the panic button. If that works then check there is voltage on the blue wire feeding into SmartMove. Step 3 If the panic button doesn't work either, then check that the signals are plugged into the 'Digital In' connector.