HEX GS-911 User Manual
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HEX GS-911 User Manual

Diagnostic tool for bmw motorcycles
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Hex GS-911
Diagnostic tool for BMW motorcycles
User manual
Edition 1.2
August 2022
Software version 2207.2

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Summary of Contents for HEX GS-911

  • Page 1 Hex GS-911 Diagnostic tool for BMW motorcycles User manual Edition 1.2 August 2022 Software version 2207.2...

  • Page 2: Table Of Contents

    Connecting GS-911 to a computer ..................... 9 Connecting to a GS-911 using Wi-Fi ................. 9 5.1.1 Creating a D2D connection between GS-911 and a control device ......10 5.1.2 Creating an infrastructure connection between GS-911 and a control device ....11 5.1.3...

  • Page 3: Gs-911 Basics

    Depending on which GS-911 device you use, the device can communicate wirelessly or by USB, and with control devices such as computers, tablets and smart phones. GS-911 can serve as a workshop-based tool, and can also be carried with you while you are riding your motorcycle. 2.2 Terminology In this manual, you will see the terms GS-911 device and Control device.

  • Page 4: Choosing The Right Gs-911 Device

    GS-911 can be used to diagnose such problems by reading software values in real time. When GS-911 is connected to the motorcycle, it shows you all fault codes that have been logged. Depending on the motorcycle model, the GS-911 will likely also include Service functions that allow you to test suspect components yourself.

  • Page 5: Registering Your Gs-911

    If you do not do the registration procedure as shown in the video below, the GS-911 will be blocked from communicating with control devices. When you take ownership of a GS-911, register it as shown in the Register your GS-911wifi video at https://www.hexgs911.com/videos/. _________________________________________________________________________________________________ GS-911 2207.2...

  • Page 6: Operating Gs-911 With A Computer

    4.2 Updating the GS-911 software If the GS-911 Cloud detects that a newer version of the GS-911 software is available, you will be prompted to update the software. The GS-911 software is regularly updated with new features and bug fixes.

  • Page 7: Using Gs-911 Software On Windows And Apple Computers

    Microsoft Windows-based platforms. Android and Apple mobile control devices can access Service functionality by using the GS-911 Cloud. To use the GS-911 Cloud functionality, see Service functionality and mobile control devices. For instructions on how to run PC-based GS-911 software on an Apple platform (for example, by dual-booting Windows or running a virtual machine), go to https://www.hexgs911.com/faq/why-doesnt-the-pc-app-...

  • Page 8: Setting Wi-Fi Access Permissions

    Hex Innovate to gather information on potential GS-911 problems so that the software and hardware can be improved. If Hex Innovate asks you to forward your GS-911 log files, instructions on how to do so are available at https://www.hexgs911.com/faq/how-do-i- send-my-debug-log-files/.

  • Page 9: Connecting Gs-911 To A Computer

    It is recommended that you keep your control device connected to the internet while using the GS-911 and its software. Depending on what type of GS-911 device you have, you may have a choice between two different connection methods. ...

  • Page 10: Creating A D2D Connection Between Gs-911 And A Control Device

    Create a device-to-device (D2D) connection between a GS-911 USB+Wi- Fi and a computer or mobile device by doing the steps that follow: 1. Power the GS-911 by connecting it to a USB port, or to the motorcycle’s diagnostic connector. ...

  • Page 11: Creating An Infrastructure Connection Between Gs-911 And A Control Device

    The D2D mode LED should briefly show red, then show steady green (below). 3. Activate Wi-Fi connectivity on your control device. 4. Search for and connect to the GS-911 using the control device’s Wi-Fi functionality. The GS-911 should appear in the control device’s network/internet settings dialogue as GS911_XXXX (where XXXX is the GS-911's serial number).

  • Page 12: Troubleshooting Wi-Fi Connectivity Problems

     If connection to the chosen network is successful, GS-911 will beep twice.  If the GS-911 is in D2D mode when the connection to the chosen network is made, it will automatically switch to Infrastructure mode.  If the Infrastructure mode LED alternates between no activity and flashing red, the Wi-Fi network password may have been entered incorrectly.
  • Page 13 A packet loss value of 5% or greater means the Wi-Fi connection has failed the ping test. If this happens, do the steps that follow: If possible, bring the control device and GS-911 device closer to the Wi-Fi router. Make sure there is clear line-of-sight between the control device and Wi-Fi router, and between the GS-911 and Wi-Fi router.

  • Page 14: Operating Gs-911 With A Mobile Phone Or Tablet

    OPERATING GS-911 WITH A MOBILE PHONE OR TABLET Different mobile versions of the GS-911 software are available. This allows you to operate your GS-911 with a wide variety of mobile phones. Some tablet computers can also use mobile versions of the GS-911 software.
  • Page 15 Hex GS-911 for BMW Motorcycles _________________________________________________________________________________________________ 2. Connect the phone to the GS-911 (using D2D mode) or to the Wi- Fi network configured on the GS-911 (using Infrastructure mode) as shown in Connecting to a GS-911 using Wi-Fi. 3. Click the GS-911 wifi application icon on the control device’s screen (below).

  • Page 16: Service Functionality And Mobile Control Devices

    GS-911 Cloud server. If Wi-Fi connectivity is not available, only emergency functionality can be used. The image below shows the basic data flows when the GS-911 Cloud is accessed in Infrastructure mode: The GS-911 Cloud function allows full Service functionality from any control device that has Wi-Fi connectivity and an HTML5-compatible web browser.

  • Page 17: Connecting Gs-911 To A Motorcycle

    CONNECTING GS-911 TO A MOTORCYCLE After launching the GS-911 software from a computer or mobile control device, connect the GS-911 to the motorcycle by doing the steps that follow: 1. Find your motorcycle’s diagnostic connector. If you do not know where to find the connector, see Finding the diagnostic connector.
  • Page 18 View the contact face of the motorcycle’s diagnostic iii. connector. The red plastic lug must face down (below). Hold the GS-911 device so the white Wi-Fi logo faces up. Push the GS-911 device’s interface plug into the BMW diagnostic connector (below).
  • Page 19 Extension cables are available, and can be used to place the GS-911 in a safe location while it is being used. See GS-911 extension cables for details. 3. Prepare the motorcycle for diagnostics by doing the steps that follow: Turn on the ignition switch and the kill switch.

  • Page 20: Troubleshooting Communication Issues

    If you suspect that a problem with the GS-911 device or with the motorcycle’s diagnostic data lines is interfering with communication between the GS-911 and motorcycle, refer to the GS-911 device diagnostic check procedure at https://www.hexgs911.com/faq/how-do-i- test-the-diagnostic-interface/.

  • Page 21: Maintenance And Diagnostic Functions

    Hex GS-911 for BMW Motorcycles _________________________________________________________________________________________________ MAINTENANCE AND DIAGNOSTIC FUNCTIONS This section shows you how to use the GS-911 to do basic vehicle diagnostics on your BMW motorcycle under emergency conditions and workshop conditions. IMPORTANT All examples seen in this section are typical. Not all functionality shown is available for all motorcycles.

  • Page 22: Autoscanning

    Hex GS-911 for BMW Motorcycles _________________________________________________________________________________________________ 5. To end the remote session, click Disconnect on the GS-911 user interface. 9.3 AutoScanning AutoScanning is the quickest, easiest way to view all fault codes that are currently saved in the motorcycle’s on-board memory.
  • Page 23 Hex GS-911 for BMW Motorcycles _________________________________________________________________________________________________ IMPORTANT Not all motorcycles have all possible electronic modules. Equipment levels depend on the motorcycle model, the world market the motorcycle was first sold in, and factory- fitted equipment requested by the motorcycle’s first owner.

  • Page 24: Selecting A Motorcycle Series And Model

    If the motorcycle type can be determined, a motorcycle icon will be shown next to the correct link. In the unlikely event that GS-911 cannot select the correct series or model, use the Select Vehicle option to choose the motorcycle series and model manually by doing the steps that follow: 1.

  • Page 25: Listing The Motorcycle's Electronic Modules

    To read software values for the chosen controller, read current software values as a real-time graph, and read and clear stored fault codes, see Emergency functionality. To diagnose and repair problems using the GS-911 Service functions, see Service functionality. 9.5 Listing the motorcycle’s electronic modules Modern motorcycles rely on a collection of electronic control systems to operate.

  • Page 26: Emergency Functionality

    Hex GS-911 for BMW Motorcycles _________________________________________________________________________________________________ To allow GS-911 to be used with more than 10 different motorcycles, you need a Professional software licence. This lets you use the GS-911 Service functionality on an unlimited number of motorcycles. To upgrade to a Professional software licence, click Setup  VIN Usage ...

  • Page 27: Reading All Current Fault Codes For A Chosen Module

    Hex GS-911 for BMW Motorcycles _________________________________________________________________________________________________ 9.7.1 Reading all current fault codes for a chosen module This section shows how to read fault codes for individual modules only. To read all fault codes from all modules at once, see AutoScanning.

  • Page 28: Reading Software Values From A Chosen Module In Real Time

    Hex GS-911 for BMW Motorcycles _________________________________________________________________________________________________ 9.7.3 Reading software values from a chosen module in real time Modern motorcycles use a series of interconnected, computerised systems. Instead of constant voltages, a number of control inputs and corresponding actuation outputs take the form of data streams.
  • Page 29 Hex GS-911 for BMW Motorcycles _________________________________________________________________________________________________ Check the check-boxes for each parameter value you want to see. If you want to view all parameter values, check the Toggle all selection check-box. NOTE The graph view can show an unlimited number of...
  • Page 30 Hex GS-911 for BMW Motorcycles _________________________________________________________________________________________________ IMPORTANT To be able to view data streams as a dynamic 2-D graph, you must:  Un-check the Log to memory card check-box.  Check a maximum of two parameter value check- boxes. 7. To view the data stream as a dynamic 2-D graph, click Display Graph ...

  • Page 31: Service Functionality

    GS-911 Service Functions. A range of videos is available that show how to use the GS-911 Service Functions. To view the list of GS-911 Service Function videos, go to https://www.hexgs911.com/videos/.
  • Page 32 3. Click Service reminder / Vehicle Functions. 4. Click Service reminder.  If your GS-911 has an Enthusiast software licence, and has not been connected to the present motorcycle before, setting the service reminder will add the motorcycle’s VIN number to the GS-911 device’s VIN list.

  • Page 33: Administrative Functionality

    To choose whether GS-911 parameters are shown in Metric or Imperial units, navigate to Setup  Options and select the correct measurement units.  To choose the language you want the GS-911 user interface to be shown in, navigate to Setup  Options and select the correct language. ...

  • Page 34: Gs-911 Extension Cables

    10 GS-911 EXTENSION CABLES To help avoid damage to your GS-911, extension cables are available. The cables can be used to place the GS-911 in a safe location while doing diagnostics. They also allow safe usage of the GS-911 while the motorcycle is being ridden.

  • Page 35: Resources

    11.1 Becoming a GS-911 Beta tester If you would like to contribute your software testing skills to the GS-911 community, you can join the GS-911 Beta testing group. If you would like to become a GS-911 Beta tester, send an E-mail to support@hex.co.za.

  • Page 36: Getting Help

    Hex GS-911 for BMW Motorcycles _________________________________________________________________________________________________ 11.6 Getting help If you have trouble operating the GS-911 device or software, please read the GS-911 FAQ before contacting Hex Innovate. To access the GS-911 FAQ, or the contact details for Hex Innovate, go to https://www.hexgs911.com/contact-us/.

  • Page 37: Finding The Diagnostic Connector

    Hex GS-911 for BMW Motorcycles _________________________________________________________________________________________________ 12 FINDING THE DIAGNOSTIC CONNECTOR If you do not know where the diagnostic connector is located on your BMW or Husqvarna motorcycle, view the diagnostic connector location guide at https://www.hexcode.co.za/products/gs-911/support/how-tos/how-to-loacate-the-diagnostic- connector-on-your-bmw-motorcycle. _________________________________________________________________________________________________ GS-911 2207.2 ©...

  • Page 38: Notices And Copyright

    In no event shall Hex Innovate (UK) Ltd. be held liable for any incidental, consequential or special damages, whether based on tort, contract or otherwise, arising out of or in connection with this manual, the software or other information contained herein, or use thereof.

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