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Helper GO Hearing Device
User Manual
July, 2021
©Human Hearing Products LLC
Intended Purpose
Congratulations on your purchase of your new Human Hearing
Products devices. We are confident you will enjoy easier and better
listening in the years to come.
Human Hearing Products "Helper" devices are designed to make
some sounds louder so that a person with at most a mild loss of
hearing can listen, communicate, and participate more fully in daily
activities. These devices are pre‐programmed to provide a mild
boost in loudness for speech ques and music listening and will
amplify soft sounds while keeping louder sounds less altered. These
devices are not suitable for children under 36 months of age.
Well maintained, these devices can have a lifespan of up to six
years.
Please read through the following operating and care instructions
carefully to avoid malfunctions and damage. If you follow the
instructions, your devices will prove an invaluable help in day‐to‐day
communication in your surroundings and with other people.
The specific model of your device(s) is shown on the sticker on the
packaging. Keep this information handy in case you have any
questions or issues.
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Summary of Contents for Human Hearing Products Helper GO
- Page 1 Intended Purpose Helper GO Hearing Device Congratulations on your purchase of your new Human Hearing Products devices. We are confident you will enjoy easier and better User Manual listening in the years to come. Human Hearing Products “Helper” devices are designed to make some sounds louder so that a person with at most a mild loss of hearing can listen, communicate, and participate more fully in daily activities. These devices are pre‐programmed to provide a mild boost in loudness for speech ques and music listening and will amplify soft sounds while keeping louder sounds less altered. These devices are not suitable for children under 36 months of age. Well maintained, these devices can have a lifespan of up to six years. Please read through the following operating and care instructions carefully to avoid malfunctions and damage. If you follow the instructions, your devices will prove an invaluable help in day‐to‐day communication in your surroundings and with other people. The specific model of your device(s) is shown on the sticker on the packaging. Keep this information handy in case you have any questions or issues. July, 2021 ©Human Hearing Products LLC 1 ...
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Page 2: Battery Insertion
Parts and Package Contents Battery Insertion The hearing device consists of the following elements: 1. Thin‐tube sound delivery module 2. Microphone inlets 3. Multi‐functional rocker switch 4. Battery compartment 5. Rating plate In addition to the device(s) you will also find: 1. Two #13 size hearing aid batteries NOTE: Do not force the battery into the 2. Thin‐tube cleaning wire battery compartment. If it does not fit, 3. Neoprene carrying case check whether you are inserting it correctly. 2 ... -
Page 3: Battery Removal
Battery Removal Switching Devices ON and OFF The devices are switched ON and OFF via the battery compartment. 3 ... - Page 4 Inserting and Removing the Device Inserting The Device Removing The Devices 4 ...
- Page 5 Volume Control and Program Selection Multifunctional Rocker Switch Automatic Side Balancing of Hearing Devices If you have two hearing devices of the same type, they are synchronized as a pair. You can tell this because after your devices have been switched ON, the pairing melody plays in both hearing devices. Volume Adjustment The volume can be adjusted in steps using the multifunction rocker switch. Briefly pressing the top end of the switch increases volume, while briefly pressing the bottom end reduces volume. When you switch your device ON, they will be at the volume set by the manufacturer for your hearing condition. You can now increase or reduce the volume in steps. Each time you press the switch you will hear an audible tone. Program Selection Different programs are available for you to select from for different listening situations. To do so, simply hold down one end of the multifunctional rocker switch until you hear the audible confirmation of the change in program with a tone. The number of signals indicates the number of the program you have selected. Program 1 is for typical use. Program 2 is for listening to music. Program 3 is to reduce wind noise when listening outside. 5 ...
- Page 6 Pairing Your Device(s) With an iOS Device Operating your Device(s) With an iOS Device Once pairing is successfully completed, there are two ways You can wirelessly connect your device(s) to an iOS device that you can operate your hearing device(s) using your iPhone. (i.e., iPhone, iPad, iPod Touch) using the Bluetooth feature of that device. Follow these instructions to successfully pair your Via The Hearing Device Menu hearing device(s) to your iOS device. 1. Press the Settings icon on your iOS device. 2. Scroll to the Accessibility menu. 3. In the Accessibility menu, scroll to Hearing Devices. 4. (Make sure your Bluetooth function is ON.) 5. The hearing device model name now appears among the devices displayed. If this does not happen within 5‐7 seconds, press the upper left edge of the screen to go back to Accessibility and open Hearing Devices again. 6. If you wear two hearing devices, two pairing requests Via The Quick Start Menu will appear – one for each hearing device. Select Pair to make a final connection. Both requests can be Press the home button on your iPhone three times. The delayed by a couple of seconds. hearing device menu opens on your iPhone screen. 7. Pairing is now completed. Using either method, you can now use your iPhone to: 1. Adjust hearing device volume. 2.
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Page 7: General Care Instructions
Paring With Android Devices Or Other Audio Input Sources To pair your hearing device(s) with a device using the Android Cleaning The Thin Tube operating system, or to pair your hearing device(s) with another audio device such as a television, radio, or stereo The thin tube component of your hearing device can be system, you will need to use the Multi‐Streamer Pro detached from the hearing aid body. The dome can also be Accessory. Please refer to the Multi‐Streamer Pro user guide removed. Once the thin tube has been removed, you can for pairing and use instructions. clean it using the thin wire provided with your hearing device. You can also use the provided brush to clean any wax or General Care Instructions debris from the dome and the thin tube nozzle that rests in your ear canal when worn. Your devices should be dried after use at the end of the day and after cleaning. Simply leave them on a table for about an hour to let any moisture that may have collected evaporate before using the product(s) again. 7 ... -
Page 8: Troubleshooting
Troubleshooting Safety Information 8 ... - Page 9 9 ...
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- Page 11 Red Flags 11 ...
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Page 12: Other Information
Other Information Human Hearing Products is an exclusive distribution brand for products manufactured by audifon GMBH & Co KG. These products comply with the EU directive 93/42/EEC for medical devices and are classified by the FDA as OSM 1636 Hearing Aid, Air Conduction with Wireless Technology. For additional information, please contact Human Hearing Products at: info@humanhearingproducts.com 12 ... - Page 13 13 ...
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