XONTEL Plus PBX User Manual
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XONTEL Plus PBX User Manual

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XonTel Plus PBX
User Manual
User Manual V2.1

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  • Page 1 XonTel Plus PBX User Manual User Manual V2.1...
  • Page 2 Preface Welcome Thanks for choosing the XonTel Plus PBX. We hope you will make full use of this rich-feature PBX. Contact us if you need any technical support. About This Manual This manual provides information about the introduction of the XonTel Plus PBX, and about how to install, configure or use the PBX.

  • Page 3: Table Of Contents

    Contents 1 Product Introduction ........................7 1.1 Overview ................................7 1.2 Application Scenario ............................7 1.3 Product Appearance............................8 1.4 Description of Indicators ..........................8 1.5 Features & Functions ............................9 1.5.1 Key Features ............................9 1.5.2 Physical Interfaces ..........................9 1.5.3 Voice Capabilities ...........................
  • Page 4 4 Configuration Wizard ......................... 21 4.1 Configuration Wizard ............................. 21 4.1.1 XonTel Plus Regarded as Terminal and Registered to SIP Server ............21 4.1.2 Other SIP Clients registered to XonTel Plus ..................22 4.1.3 XonTel Plus Connected to PBX through Trunking ................22 4.1.4 XonTel Plus Serving as VPN Client......................
  • Page 5 5.3.9 Command Line ............................38 5.3.10 Cloud Service ............................39 5.3.11 API ..............................41 5.3.12 Event Report ............................41 5.3.13 Schedule Task ............................. 42 5.3.14 Email ..............................45 5.3.15 FTP Server ............................46 5.3.16 Disk Manager ............................47 5.3.17 Reboot ..............................47 5.4 Network ................................
  • Page 6 5.6.4 Call Queue ............................98 5.7 Trunk ................................100 5.7.1 SIP ............................... 100 5.7.2 FXO ..............................103 5.8 Call Control ..............................106 5.8.1 Setting ..............................106 5.8.2 Route Group ............................108 5.8.3 Route ..............................109 5.8.4 Feature Codes............................111 5.8.5 IVR..............................115 5.8.6 Diagnostics ............................

  • Page 7: Product Introduction

    Product Introduction 1.1 Overview The XonTel Plus PBX is a multi-functional and all-in-one PBX, which integrates voice service which is VoIP and PSTN. It provides FXO interfaces, offering seamless connectivity to VoIP Network and PSTN. XonTel Plus is ideally suitable for personal use. Meanwhile, it is perfect for small and micro enterprises, offering high-speed internet access and good voice service.

  • Page 8: Product Appearance

    Definition Status Description There is no power supply or power supply is abnormal. Power Indicator The XonTel Plus device is powered on. Slow The device is initialized successfully and is Flashing running normally Running Indicator The device is being initialized.

  • Page 9: Features & Functions

    1.5 Features & Functions 1.5.1 Key Features  FXO interface on a single PBX.  Send/receive calls from PSTN/PLMN via FXO.  Flexible dial plan and routing strategies based on time, number and source IP etc.  IVR Customization.  Support high-speed NAT forwarding.

  • Page 10: Fxo

    1.5.4 FXO Connector: RJ11   Caller ID: FSK and DTMF Polarity Reversal   Answer Delay Busy Tone Detection   No Current Detection 1.5.5 Software Features  Ring Group Routing Groups   Caller/Called Number Manipulation Routing Based on Time Period ...

  • Page 11: Environmental

    1.5.7 Environmental Power Supply: 12VDC, 2A  Power Consumption: 18W  Operating Temperature: 0 ℃ ~ 45 ℃  Storage Temperature: -20 ℃~80 ℃ Humidity: 10%-90% (Non-Condensing)   Dimensions：260×180×35mm（W/D/H） Weight：1.0kg  1.5.8 Maintenance  Web GUI for Configuration Telnet Management ...

  • Page 12: Quick Installation

    2.3 Network Connection XonTel Plus works in two network modes: route mode and bridge mode. When it is under the route mode, the IP address of WAN port must be different from the IP address of LAN port. But when it is under the bridge mode, the IP...

  • Page 13: Network Connection Diagram Under Route Mode

    IP address of the PBX has been modified. In the following diagram, it is assumed that the IP address has been modified into 172.16.80.1. Plus Note: The IP address of PC and that of WAN port of the XonTel Plus PBX are at the same network segment.

  • Page 14: Connect Pbx To Network

    2.4.2 Preparations for Login Modify the IP address of the PC to make it at the same network segment with the XonTel Plus PBX, since the default IP address of LAN port of the PBX is 192.168.11.1. Check the connectivity between the PC and the XonTel Plus. Click Start  Run of PC and enter cmd to execute ‘ping 192.168.11.1’...

  • Page 15: Basic Operation

    Basic Operation 3.1 Methods to Number Dialing Dial the called number and press #.  3.2 Call Holding If a calling party places a call to a called party which is otherwise engaged, and the called party has the call holding feature enabled, the called party is able to switch to the new incoming call while keeping the current call holding on by pressing the flash button or the flash hook.

  • Page 16: Attended Transfer

    If it’s C that hangs up the phone, B and A go into conversation. 3.5 Three-way Conference When the SIP extension of XonTel Plus is the caller: Step1. A dials the number of B and B picks up the phone, and then A and B go into conversation;...

  • Page 17: Switching Between Two Calls

    3.6 Switching Between Two Calls When the SIP extension of XonTel Plus is the caller: Step1. A dials the number of B and B picks up the phone, and then A and B go into conversation; Step2. A presses the flash hook, and then dial the number of C after hearing the dialing tone.

  • Page 18: Explanation Of T.38 And Pass-Through

    3.8 Function of RST Button Press the RST button for different time length, and the XonTel Plus device will execute different function: 1. On the condition that the device is running normally, press the RST button for 3 to 6 seconds, the login password of the device will be restored to the factory default, and the network mode will become the route mode, with WAN address obtained through DHCP and LAN IP address defaulted as 192.16.11.1.
  • Page 19 3. On the condition that the device is powered off, press the RST button and the WPS button, and connect the XonTel Plus PBX with power source. After about 30 seconds, the device will wipe out all configurations, rebuild a file system...

  • Page 20: Query Ip Address And Restore Default Setting

    IP address of LAN port and dial *159 to query the IP address of WAN port. If you want to restore XonTel Plus to default settings, you can press the RST button for 6 to 12 seconds or you can configure it on the Web interface.

  • Page 21: Configuration Wizard

    Configuration Wizard 4.1 Configuration Wizard The following are the common ways to configure the XonTel Plus PBX. 4.1.1 XonTel Plus Regarded as Terminal and Registered to SIP Server 1. XonTel Plus Registered to SIP Server Add an SIP Trunk to SIP Server...

  • Page 22: Other Sip Clients Registered To Xontel Plus

    Other SIP Clients registered to XonTel Plus Under this mode, XonTel Plus is regarded as a SIP Server. Create an extension account first on the Extension SIP interface, and configure listening port on the Profile  SIP interface. Then, configure the IP address, extension account and listening port of XonTel Plus on SIP client.

  • Page 23: Configurations On Web Interface

    Configurations on Web Interface 5.1 Introduction to Web Interface Modify the IP address of PC to make it at the same network segment with that of LAN port of the XonTel Plus PBX (the default IP of LAN port is 192.168.11.1).

  • Page 24: Status

    5.2.1 Overview Log in the Web interface of XonTel Plus, click Status  Overview, and the following interface will be displayed. On the interface, device model, firmware version as well as information about performance are shown, together with WAN network, LAN network and DHCP server.

  • Page 25: Sip

    5.2.2 Click Status  SIP, and the following interface will be displayed. On the interface, information of SIP profile, SIP Trunk and SIP extension is shown. Belong To Parameter Explanation Filter by Status You can choose Register or Unregister to filter SIP extensions Profile The profile that is used by the SIP extension SIP Extension...

  • Page 26: Pstn

    5.2.4 DHCP Client List XonTel Plus has a built-in DHCP server. When the DHCP server is enabled, it can assign IP addresses to the clients connected to it. On the Status DHCP Client List interface, information of DHCP clients connected to the XonTel Plus PBX, such...

  • Page 27: Fail2Ban

    For the explanation of parameters related to fail2ban, please refer to the “Network ->Fail2ban” section. 5.2.6 On the Status  VPN interface, the online records and historical records of XonTel Plus as a L2TP client, a PPTP client, SSTP client and an OpenVPN client are displayed.

  • Page 28: Current Call

    5.2.7 Current Call On Status Current Call interface, the source, destination, calling number, called number, start time, answer time, state and duration of the current real-time call are shown. If there is no current call, no information will be shown 5.2.8 Call Queue On the Status Call Queue interface, you can see all the call queues and specific information of each call queue.

  • Page 29: Cdrs

    Service Click Status  Service, and the service status of XonTel Plus is displayed. This function is enabled by default. The Web, SSH and Telnet service can be disabled and their ports can be modified on the Network  Access Control interface.

  • Page 30: Performance

    On the Status ->Performance Interface, you can see the performance statistics of the system. 5.2.13 About On the Status  About page, the device model, device SN, hardware ID, MAC address, boot image, root image and firmware Version of the XonTel Plus are displayed.

  • Page 31: System

    5.3 System Configurations for hostname, time zone, NTP, login username & password, other user name, provision, TR069, operation log, service log, upgrade/backup/restore, IVR upload, Command Line, cloud server, API, event report, scheduled task, FTP server, disk manager and reboot can be carried out in the System section. 5.3.1 Setting On the System ...
  • Page 32 Enable Syslog Whether to enable syslog Time If NTP server is enabled, the XonTel Plus can be synchronized with the world Synchronization standard time. Meanwhile, you’re able to add or reduce NTP servers. Please consult local telecom operators or surf the internet for the address of NTP servers.

  • Page 33: User Manager

    Click System  User Manager, and you can modify the username name and password for logging in the XonTel Plus PBX. Factory defaults for username name and password are admin and XonTel respectively, so it is advised to modify them for security consideration.

  • Page 34: Provision

    5.3.3 Provision Provision is used to make XonTel Plus automatically upgrade with the latest firmware stored on an HTTP server, an FTP server or a TFTP server. As for how to configure XonTel Plus and HTTP/FTP/TFTP server for Provision, please make reference to the instruction guide of Provision.

  • Page 35: Operation Log

    Parameter Explanation Periodic Check Whether to enable periodic check. If it is enabled, the PBX will automatically check whether the firmware version stored on the URL is updated. Check Interval The interval to check whether the firmware version stored on the URL is updated. If it is 3600s, the PBX will check every 3600s.

  • Page 36: Service Log

    On the System  Backup/Restore/Upgrade interface, you can back up or restore configuration data, and can upgrade XonTel Plus to a new version. But you need to restart the device for the change to take effect after executing restore or upgrade.
  • Page 37 Explanation of Backup/Restore/Upgrade menu Choose a file to be upgraded (which is provided by XonTel), and then click Upgrade. Upgrade You can download the configuration data to be backed up. Select any of the checkboxes on Download the left of System, Network and Service, and then click Download...

  • Page 38: Voice

    5.3.8 Voice On the System  Voice interface, you can upload an IVR file according to your needs. At present, only wav audio file is allowed. The format of the uploaded wav audio file must be: monaural, 8000hz, 16bit, and size of no more than 1M. 5.3.9 Command Line On the System ...

  • Page 39: Cloud Service

    Cloud service is mainly used to centrally manage all kinds of devices. Through cloud service, you can query the status of a device, upgrade devices at batch, log in or configure a device remotely. The XonTel Plus PBX provides Cloud service.
  • Page 40 NATS Server: XonTel Plus can work as a NATS client to send messages to a NATS server, and then the NATS server will open related ports to facilitate the connection with those clients or servers of users.

  • Page 41: Api

    5.3.12 Event Report XonTel Plus allows the following events to be reported through NATS: device startup, call status, registering or unregistering of SIP extensions, availability or unavailability of SIP trunks, FXO status and update of CDR information. For event report through NATS, please refer to the configuration steps of NATS in the Could Server section.

  • Page 42: Schedule Task

    5.3.13 Schedule Task On the System  Schedule Task interface, you can set a scheduled time to reboot the XonTel Plus device, record backup, and back up CDRs, configuration backup or backup logs as shown in the figures below. You can also make schedule backup to an http server (You can make your PC as http server by using http server...

  • Page 45: Email

    Email On the System  Email interface, you can configure an email client on XonTel Plus, which can be used to send or receive emails. The email client can also is used to test connection. But on top of that, SMTP, IMAP and POP 3...

  • Page 46: Ftp Server

    You can connect FTP clients to this FTP server and then access those files (like recording files and system logs) that are open on the XonTel Plus device through the 21 port.

  • Page 47: Disk Manager

    Note: XonTel Plus only supports USB of FAT and EXT4. 5.3.17 Reboot On the System  Reboot interface, you can click Perform Reboot to reboot the XonTel Plus PBX. After the device is rebooted, those configurations that have been saved will remain unchanged.

  • Page 48: Network

    5.4 Network XonTel Plus works in two modes: route mode and bridge mode. When it is under the route mode, the IP of WAN must be different from the IP of LAN. But when it is under the bridge mode, the IP of WAN and the IP of LAN are the same.
  • Page 49 Alternate DNS server: the IP address of the secondary DNS server  IP address 2: the second IP address of the WAN port of the XonTel Plus;  Netmask 2: the subnet mask of the second IP address of the XonTel Plus;...
  • Page 50 Set WAN IP as Static Address PPPoE: PPPoE is an acronym for point-to-point protocol over Ethernet, which relies on two widely accepted standards: PPP and Ethernet. PPPoE is a specification for connecting the users on an Ethernet to the Internet through a common broadband medium, such as a single DSL line, wireless device or cable modem.
  • Page 51 Set WAN IP as PPPoE IP...

  • Page 52: Access Control

    5.4.2 Access Control The access ports of Web, Telnet and SSH, as well as relevant on-off controls, can be configured on the Network  Access Control interface.

  • Page 53: Firewall

    5.4.3 Firewall If the XonTel Plus works under the route mode, you can choose to enable the firewall and set filter rules to accept or reject certain destination IP addresses. Configuration Procedures: 1. Select On in the drop-down box on the right of Filter Rules Control 2.
  • Page 54 Choose UDP or TCP or All (both UDP and TCP) Source IP The IP address that you want XonTel Plus to accept or reject. It is the IP address of a host from local-area network; it can also be a string of IP addresses, for example, 172.16.11.1/15.

  • Page 55: Dhcp Server

    DHCP Server If there is a need, you can choose to enable the built-in DHCP server of XonTel Plus to assign IP addresses to PC or other clients that are in the same local-area network with XonTel Plus. Under this condition, the XonTel Plus PBX works like a router.

  • Page 56: Port Mapping

    5.4.5 Port Mapping When the XonTel Plus works under the route mode, port mapping allows a client in the wide-area network to visit a client in the local-area network. Configuration Procedures: 1. Click Network  Port Mapping, and the following interface will be shown.

  • Page 57: Dmz Setting

    5.4.6 DMZ Setting When the XonTel Plus PBX works under the route mode and the DMZ service is enabled, the clients in the wide-area network are allowed to have direct access to the clients in the DMZ (demilitarized zone). 5.4.7 Diagnostics On the Network ...
  • Page 58 Ping is used to examine whether a network works normally through sending test packets and calculating response time. Instructions for using Ping: 1. Enter the IP address or domain name of a network, a website or a device in the input box of Ping, and then click Ping. 2.

  • Page 59: Ddns

    VPN （Virtual Private Network） is a network technology that creates a secure remote network connection over a public network through encrypted tunnel and conversion of data’s destination address. XonTel Plus can serve as a VPN client to connect with VPN server.
  • Page 60 The use of SSL/TLS over TCP port 443 allows SSTP to pass through virtually all firewalls and proxy servers except for authenticated web proxies XonTel Can work as a VPN client as shown below: A. XonTel Plus works as a OpenVPN client...
  • Page 61 B. XonTel Plus Works as L2TP Client Status Whether to enable the L2TP client function (XonTel Plus works as L2TP client) Whether to enable default route; Default Route If default route is enabled, data are transmitted between L2TP client and L2TP server through VPN route;...
  • Page 62 C. XonTel Plus Works as PPTP Client Status Whether to enable the PPTP client function (XonTel Plus works as PPTP client) Whether to enable default route; Default Route If default route is enabled, data are transmitted between PPTP client and PPTP server through VPN route;...
  • Page 63 D. XonTel Plus Works as SSTP Client Status Whether to enable the SSTP client function (XonTel Plus works as SSTP client) Whether to enable default route; Default Route If default route is enabled, data are transmitted between SSTP client and SSTP server through VPN route;...
  • Page 64 XonTel Plus can work as a VPN Server as shown below: A. XonTel Plus works as a OpenVPN Server...
  • Page 66 B. XonTel Plus works as a L2TP Server...
  • Page 67 C. XonTel Plus works as a PPTP Server...

  • Page 68: Static Route

    5.4.10 Static Route On the Network  Static Route interface, you can configure static routes for the network. Name The name of the static route Target IP The destination host of the static route Netmask The netmask of the static route, default: 255.255.255.0 Gateway The gateway address of the static route Interface...

  • Page 69: Hosts

    5.4.11 Hosts On the Network  Hosts interface, you can add a host file. After enabling the hosts file, you can visit the corresponding host by inputting the alias or domain name of the host. The format of the hosts file is as follows: IP address host alias/domain name.

  • Page 70: Fail2Ban

    Fail2ban is used to scan system logs and update firewall rules to reject the IP addresses that show malicious signs (for example, too many login failures) for a specified amount of time. On the Network  Fail2ban interface, you can configure rules for Fail2ban. For XonTel Plus, Fail2ban is generally targeted SSH and SIP.
  • Page 71 SSH/SIP Ban Duration(Second) The time period during which the IP addresses that conform to the banning rule or are in the backlist are prohibited. Range: 60-315360000 seconds Max Retry The time period during which the maximum retries have been executed and then the Duration(second) corresponding IP address will be banned.

  • Page 72: Profile

    On the Profile  SIP interface, you can set SIP information such as listening port, which will be used in extension and trunk. Multiple SIP profiles can be configured for one XonTel Plus device, so you can choose different SIP...
  • Page 73 Name The name of the SIP profile local listening interface of this SIP profile. It can be WAN port, LAN port, Open VPN, L2TP, PPTP and SSTP. Local Listening Interface If the SIP profile is used by a SIP trunk, the interface filled in here is the listening port for the SIP trunk.
  • Page 74 If the parameter is set as 50 seconds, it means that the call will be considered Progress Timeout(s) as timeout in case that no one answers the call during 50 seconds. DTMF is short for Dual Tone Multi Frequency DTMF Type There are three DTMF modes, including SIP Info, INBAND, RFC2833 payload coding RFC2833-PT...

  • Page 75: Fxo

    Inbound Codec The codec profile supported by SIP for inbound calls Profile Outbound Codec The codec profile supported by SIP for outbound calls Profile Bypass Media(SIP Whether to allow SIP to communicate with the server directly to SIP) Detect Extension is Whether to detect the SIP extension using this SIP profile is online or not Online If this function is enabled, incoming calls from unknown sources are...
  • Page 77 Name name of this FXO profile The national standard of dialing tone, busy tone and ring tone; Tone Group default value is China The timeout value for dialing a digit of a telephone number; Digit Timeout (s) When the time of dialing a digit exceeds this value, the system will think the dialing has completed;...

  • Page 78: Codec

    5.5.3 Codec XonTel Plus supports six audio codec modes, including G729, G723, G722 PCMU PCMA and OPUS. XonTel Plus also supports six video codec modes, including VP8, H264, H263, H261, H263-1998 and H263-2000. You can adjust the priority of these modes according to you needs.

  • Page 79: Number

    5.5.4 Number On the Profile Number interface, you can set a prefix for calling numbers or called numbers. When the prefix of a calling number or a called number matches the set prefix, the call will be passed to choose a route. : Edit number profile.
  • Page 80 Name The name of the number profile Prefix of Caller The prefix of the calling number. It supports multiple prefixes, multiple rules for "or" Number relationships .It supports regular expression Prefix of Called The prefix of the called number. It supports regular expression.It Supports multiple Number prefixes, multiple rules for "or"...

  • Page 81: Time

    Note: the matching of number prefix also supports some digits that are not conform to the format of regular expression. For example, 0755 matches the numbers starting with 0755, and 0755|8899|0110 matches the numbers starting with 0755, 8899 or 0110. 5.5.5 Time On the Profile ...

  • Page 82: Manipulation

    5.5.6 Manipulation Number manipulation refers to the change of a called number or a caller number during calling process when the called number or the caller number matches the preset rules. Click the New button, and you will see the following interface: Name The name of this manipulation profile The number of digits that are deleted from the left of the caller number or calling...

  • Page 83: Speed Dial

    Note: During number manipulation, deletion rules are carried out first, followed by adding rules. If ‘Replace by’ has been set, deletion rules and adding rules are invalid. 5.5.7 Speed Dial On the Profile  Speed Dial interface, you can set one-digit or two-digit peed dial numbers for SIP calls. For example, if the short number (speed dial number ) is set as 1, the long number is set as 8000, and this speed dial profile is applied to an SIP extension, the SIP extension only needs to dial 1 and the call will be directed to the extension number of 8000.

  • Page 84: Autoclip

    5.5.8 AutoCLIP AutoCLIP is mainly used to SIP trunks and FXO trunks. AutoCLIP helps record the outgoing and incoming calls of a trunk.
  • Page 85 Name The name of AutoCLIP profile You can choose missed calls or all calls. If missed calls is selected, XonTel Plus will Record Strategy record the missed calls of the trunk. If all calls are selected, all the calls going through the trunk will be recorded The validity period of a record.

  • Page 86: Recording

    You can check AutoCLIP records for PBX outgoing trunk as shown in the figure below 5.5.9 Recording On the Profile Recording interface, you can choose SD card or Udisk (USB) as master/slave storage location. How to Record Calls: Configure a recording profile (or choose one of the two default recording profiles), and then add it to a SIP route. When there are calls going through the route and match the recording profile, the calls will be recorded.
  • Page 87 Index The index of the recording profile. Range: 1-32 Name The name of the recording profile, used to identify the recording profile Auto Recording after Answer: start recording after the callee pick up the phone. Ban Recording: ether caller or callee enables his function, and then the call in both Strategy directions will not be recorded.
  • Page 88 If the time of final silence is longer than this timeout value, and there is voice afterwards, Timeout(s) the recording will stop before the call ends. Note: The XonTel Plus device will not execute final silence detection unless the initial silence is shorter than its timeout value. Silence Detect The threshold for silence detection.

  • Page 89: Voicemail

    You can click Recording List in the recording profile to view the recording files which show the caller/called number, recording duration and so on. You can also play, download or delete the recording files on this interface. 5.5.10 Voicemail On the Profile Voicemail interface, you can configure the location, number and duration of a voicemail.
  • Page 90 Master/Slave Select SD card or Udisk (USB) Storage Location If this maximum number of messages is reached, a prompt voice “the mail box is full” Max Message Per User will be played. Maximum of Login If this maximum number of attempts (by dialing *98 to log in the voicemail box) is Attempts reached, the call will hang up.

  • Page 91: Extension

    You can also play, download or delete the message files on this interface. 5.6 Extension 5.6.1 On the Extension  SIP interface, you can configure the SIP accounts registered in the XonTel Plus by SIP clients (here by XonTel Plus is regarded as a SIP server).
  • Page 93 Name The name of this SIP extension Extension The SIP account of the extension registered in XonTel Plus by a SIP client Password The password of the SIP account registered in XonTel Plus by a SIP client Outbound Direct Inward Dialing. Overrides the caller ID when dialing out a trunk.
  • Page 94 If ‘Any’ is chosen, all SIP clients are allowed to register the SIP account of this extension; if ‘Specified’ is chosen, only the SIP client with the specified IP address Register Source or network segment is allowed to register the SIP account of this extension. If a calling party places a call to a called party which is otherwise engaged, and the Call Waiting called party has the call waiting feature enabled, the calling party will hear an IVR...

  • Page 95: Ring Group

    Set calls recording profile that will be used on this extension SIP Profile The SIP profile that is selected for the extension If it is enabled, this SIP extension is registered to the XonTel Plus device; Status Otherwise the SIP extension is not registered 5.6.2...
  • Page 96 Name The name of this ring group Select the SIP extension or several SIP extensions. Members Select Add extension to the ring group by adding it to the target list. The strategies for choosing which SIP extension to ring, including Sequence Strategy (Ascending), Sequence (Cyclic Ascending), Simultaneous and Random Ring Group Number...

  • Page 97: Paging Group

    5.6.3 Paging Group On the Extension  Paging Group interface, you can group SIP extensions into a paging group and then if there calls given from FXO/SIP to the paging group, the calls will be directed to one extension of the paging group according to the preset strategy.

  • Page 98: Call Queue

    5.6.4 Call Queue On the Extension Call Queue interface, you can set a strategy of how to handle the queue, members that answer the queue, waiting music and other parameters for a call queue. With VoIP, call queue is a concept used in inbound call centers. Call centers use an automatic call distributor to distribute incoming calls to specific resources or agents within the center.
  • Page 99 The name of this queue Name  Simultaneous: All available agents will ring simultaneously until one answer.  Liner: rings agents in the order specified in the queue configuration.  Random: ring a random agent. Strategy  Memory Round Robin: Round Robin with Memory, remembers where it left off in the last ring pass.

  • Page 100: Trunk

    Select the SIP extensions that are added into the queue. Members Select Click to add SIP extension to the Queue. Click to delete SIP extension from the Queue. 5.7 Trunk 5.7.1 SIP trunk can realize the connection between XonTel Plus and IPPBX or SIP servers.
  • Page 102 If it is enabled, it means the SIP Trunk can be used; otherwise, the SIP trunk is unavailable. Note: If XonTel Plus is regarded as a terminal and intends to register to a server, you need to configure a SIP trunk...

  • Page 103: Fxo

    5.7.2 FXO Trunk interconnects the PSTN with XonTel Plus. Calls from the PSTN can come into the PBX and calls can go out from the PBX to search telephone numbers under the PSTN.
  • Page 104 Port The FXO port number. Extension The extension account of the FXO port, which is used to register. Autodial Number The autodial number of the FXO port when there are incoming calls. If it is enabled, the FXO trunk will be registered to the SIP trunk that has been set. Register to SIP Server Default is off.
  • Page 105 FXO Automatch Impedance： Click the Detection button, and the XonTel Plus PBX will automatically detect the most-matched impedance.

  • Page 106: Call Control

    5.8 Call Control This section is to configure routes or route groups for incoming and outgoing calls through XonTel Plus, as well as IVR, Feature Codes and so on. 5.8.1 Setting...
  • Page 107 Whether to dial out FXO extension Fax Mode T30 or T38 If it is enabled, XonTel Plus will detect fax tones automatically during a call and the Tone Detection by Local call will be switched into fax mode after a fax tone is detected.

  • Page 108: Route Group

    5.8.2 Route Group On the Call Control Route Group interface, you can group SIP trunks, SIP extensions, and FXO trunks together according to your needs and set strategy for choosing which trunk or extension as the destination route under a route group.

  • Page 109: Route

    5.8.3 Route On the Call Control  Route interface, you can configure routes for incoming calls and outgoing calls.
  • Page 110 Action Include manipulating number and sending call to destination. This feature allows callers to hang up and get called back to XonTel Plus. This Callback feature could reduce the cost for the users who work out of the office using their own mobile phones.

  • Page 111: Feature Codes

    5.8.4 Feature Codes XonTel Plus provides convenient telephone functions. Connect an extension and dial a specific feature code, and you can query corresponding information after hearing IVR. The following is the corresponding function of each feature code:  To a disable a specific feature code, click the button...
  • Page 112 Dial *153* to set IPv4 netmask, for example: Dial *153*255*255*0*0*# to set IPv4 netmask as 255.255.0.0 *111 Dial *111 to restart the XonTel Plus device Dial *70 to enable the call waiting service Dial *70 to disable the call waiting service...
  • Page 113 Pick up the ringing extension. Example: Dial *48000, and you can take the incoming call of extension number 8000 *160* Dial *160*1# to allow HTTP WAN access, Dial *160*0# to deny HTTP WAN access Dial *98 to check voicemail. The system will prompt you for password. *981# - Leave messages.

  • Page 115: Ivr

    5.8.5 On the Call Control  IVR interface, you can carry out specific configurations for the IVR which has been uploaded from the System  Voice interface. Name The name of the IVR Choose Off or a voice prompt that you uploaded in System  Voice interface. Menu Tone If it is set as ‘3’, the call will be hanged up after the IVR has been repeated for three times during Repeat Loops...
  • Page 116 Prompt to be played when an invalid/unmatched response is received from the caller. Select Invalid Tone Please note that this option will be ignored when “ Enable Direct Extension “ option is enabled. Destination The number of times to retry when receiving an invalid/unmatched extension number from the calling side if “...

  • Page 117: Diagnostics

    5.8.6 Diagnostics In case that call cannot be connected or voice has quality problem, you can enter into the Call Control Diagnostics interface to collect fault-related information and then send it to technical support to locate fault. Operation Procedures: 1. Select the module that need to be traced. For example, if a call from SIP to FXO has voice problem, you can select SIP message, FXS/FXO and Voice, and then click the Start button.

  • Page 118: Glossary

    Glossary Glossary Description Address Resolution Protocol Caller Identification Domain Name Server DDNS Dynamic Domain Name Server DHCP Dynamic Host Configuration Protocol Demilitarized Zone Do Not Disturb DTMF Dual Tone Multi Frequency File Transfer Protocol HTTP HyperText Transfer Protocol Local Area Network Layer 2 Tunneling Protocol L2TP Point-to-Point Tunneling Protocol...

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