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1. APW Wyott will replace the unit.
When calling the factory, besides the above information you will need Electrical Characteristics,
voltage and phase; describe the problems the best you can. The factory will require a *Visa or
Master Card number and expiration date of same to assure return and/or validity of condition.
Upon validation of credit card information, factory will strive to ship a replacement unit
the same day if call is received before 3:00 p.m. Central Time or the next day if later. The
replacement unit will be shipped prepaid regular UPS or equivalent. If requested Next Day Air
or Priority, shipment will be made at customer's expense. Upon receipt it is the customer's
responsibility to unpack the new unit taking care to preserve the packaging. Repack the unit
being replaced in the same container using caution to pack properly and return this unit to the
factory following the instructions supplied. Factory will supply return label and UPS call tag,
both must be used. If original unit is returned within 30 days and is as represented the credit
card validation will be canceled.
*IMPORTANT - If factory does not receive the unit to be returned within 30
days, the unit will be billed to the credit card number supplied. If the returned unit
is not as represented - i.e. out of warranty, customer abuse, then it will be billed to
the credit card number supplied. In these cases, the person calling in the problem
will be contacted and if applicable the returned unit if charged for will be returned to
the original owner if requested.
2. You may take this unit to the APW Wyott Authorized Service Distributor. List of same is included
with each product. If the problem is covered under warranty the unit will be repaired at no cost
to you. If the Authorized Agency cannot repair same within a reasonable time while you wait, it
will be returned to you prepaid, via UPS.
3. You can request the Authorized Service Distributor to service the equipment on site. If problem
is covered under the warranty the parts and labor will be billed to the factory, the mileage and
travel time will be responsibility of the owner.
THIS REPLACEMENT WARRANTY IS ONLY AVAILABLE ON SELECTED PRODUCTS SHIPPED
WITHIN THE CONTINENTAL USA, ALASKA, HAWAII AND CANADA. AS WITH MOST WARRANTIES
- WARRANTY IS ONLY VALID TO THE ORIGINAL END-USER/OWNER.
INSTRUCTIONS AND PROCEDURES MUST BE FOLLOWED OR THE WARRANTY IS VOID.
WIRING DIAGRAM – RCW-7 & RCW-11
#4 - 5 1/2"
Element
#2 - 5 1/2"
Hi Limit
WIRE NUT
WIRE NUT
Adjustable
Thermostat
4
Green
White
Cord
Black

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