Exabyte EZ17M Installation And Operation Manual

Autoloader

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328824-004

EZ17M

XABYTE

EZ17A A

UTOLOADER

NSTALLATION

AND

PERATION

AND

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Summary of Contents for Exabyte EZ17M

Page 1 EZ17M XABYTE EZ17A A UTOLOADER NSTALLATION PERATION 328824-004...
Page 2 Further, Exabyte Corporation reserves the right to revise this publication without obligation of Exabyte Corporation to notify any person ororganization of such revision or changes. Trademark Notices Exabyte and Exapak are US registered trademarks of Exabyte Corporation. M2, MammothTape, SmartClean, EZ17 and NetStorM are trademarks of Exabyte Corporation.
Page 3 Removed section on replacing the fuse and added AIT information. Safety Agency Standards The Exabyte EZ17M and EZ17A complies with the following domestic and international product safety standards: • UL Standard 1950, 3rd Edition, Information Technology Equipment including Electrical Business Equipment •...
Page 4 Bureau of Standards, Metrology, and Inspection (BSMI) – Taiw an This equipment has been tested and complies with BSMI CNS 13438 Class B. Australia/ New Zealand This equipment has been tested and complies with AS/ NZS 3548. Exabyte EZ17M and EZ17A...
Page 5 Product Warranty Caution ® The Exabyte EZ17M or EZ17A Autoloader (EZ17) is warranted to be free from defects in materials, parts, and workmanship and will conform to the current product specification upon delivery. For the specific details of your warranty, refer to your sales contract or contact the company from which the autoloader was purchased.
Page 6 Notes Exabyte EZ17M and EZ17A...
Page 7: Table Of Contents
Product Overview ........1 About the Exabyte EZ17 Autoloader ......2 Autoloader components .
Page 8 Ejecting a cartridge manually ........86 viii Exabyte EZ17M and EZ17A...
Page 9 Diagnostics and Firmw are ......89 Connecting to the Console interface ......90 Connecting the serial cable .
Page 10 Index ..........145 Contacting Exabyte ......
Page 11 This manual describes how to install, configure, operate, maintain, and troubleshoot the Exabyte EZ17M and EZ17A autoloader. Note: This manual uses “EZ17”to refer to either the EZ17M or EZ17A. First-time installation If you are installing the autoloader for the first time, refer to the following chapters: §...
Page 12 § Chapter 8 describes basic maintenance and how to return the autoloader for service, if necessary. § Appendix C lists the error codes displayed on the autoloader’s LCD and provides information about resolving various error conditions. Exabyte EZ17M and EZ17A...
Page 13 Specification, 328822 § Exabyte EZ17A AIT-2 Autoloader Product Specification, 1008278 Exabyte M ammoth-2 Tape Drive § Exabyte Mammoth-2 Tape Drive SCSI Reference, 330876 § Exabyte Mammoth-2 Tape Drive Product Specification, 330874 § Exabyte Mammoth-2 Tape Drive Installation and Operation, 330875 Exabyte M ammoth Tape Drive §...
Page 14 Exabyte M ammoth-LT Tape Drive § Exabyte Mammoth-LT Tape Drive Product Specification, 340230 § Exabyte Mammoth-LT Tape Drive Installation and Operation, 326984 Sony SDX-500C AIT-2 Tape Drive To locate documentation for the Sony SDX-500C AIT-2 tape drive, visit the Sony web site: www.storagebysony.com/ support/ consumer.asp...
Page 15 § TapeAlert Specification, Version 2.0, November, 1997 § IEEE 802.3 Carrier Sense Multiple Access with Collision Detection (CSMA/CD) Access Method and Physical Layer Specifications, 1985 § EIA Rack Standards, RS-310-B Conventions used in this manual This manual uses the following conventions: [Enter] Boxed text indicates keys on the operator panel.
Page 16 WARNING! Boxed text under the heading “ WARNING!” provides information you must know to avoid personal injury. Exabyte EZ17M and EZ17A...
Page 17: Product Overview
The EZ17M or EZ17A autoloader (EZ17), shown in the following figure, is designed as a standalone unit. If you want to mount the autoloader in a rack, you can purchase a rack-mount kit from Exabyte (see “Contacting...
Page 18: About The Exabyte Ez17 Autoloader
Chapter 1 About the Exabyte EZ17 Autoloader The autoloader includes one data cartridge magazine and one of the following factory-installed tape drives: § Exabyte Mammoth-2 (M2 § Exabyte Mammoth § Exabyte Mammoth-LT § Sony SDX-500C AIT-2 The autoloader is available in the following wide SCSI configurations: §...
Page 19: Autoloader Components
Product Overview Autoloader components This section provides an introduction to the physical components of your autoloader. Front panel components Keypad Data cartridge magazine S T A § LCD and keypad (operator panel). The two-line LCD (liquid crystal display) and keypad allow you to view the operational status of the autoloader, access a menu of operations, and view status messages.
Page 20: Internal Components
§ Robot. The robot moves a cartridge between the magazine and the drive. § Magazine present sensor. The magazine present sensor detects whether a magazine is installed. § Tape drive. The autoloader contains one drive. Exabyte EZ17M and EZ17A...
Page 21: Back Panel Components
Product Overview Back panel components Power entry module SCSI connectors 9-pin serial port § Fan. The fan reduces the autoloader’s operating temperature. § Power entry module. The power entry module includes the AC power connector and the power switch. § 9-pin serial port. The serial port allows you to connect a serial cable to the autoloader and use a terminal emulation program to perform diagnostics.
Page 22 Chapter 1 Notes Exabyte EZ17M and EZ17A...
Page 23: Hardware Installation
Hardware Installation This chapter describes how to install and set up your autoloader, which includes the following steps: § Unpacking the autoloader § Obtaining accessories and equipment § Preparing the autoloader for installation § Preparing and installing cartridges § Connecting the autoloader to the SCSI bus §...
Page 24: Unpacking The Autoloader
To remove the shipping braces: 1. Remove the magazine by grasping it at the top (near cartridge slot 7) and pulling out, as shown in the following figure. Cartridge magazine slot 7 Exabyte EZ17M and EZ17A...
Page 25 Hardware Installation 2. Remove the shipping brace: a. Grasp the cross-brace and disengage it from one side support. Then remove it from the autoloader, as shown in the following figure. b. Pull both of the side supports out of the autoloader. Side supports Cross-brace...
Page 26: Obtaining Accessories And Equipment
Exabyte (see “ Contacting Exabyte” on the inside back cover). Contact Exabyte to purchase these items (see “ Contacting Exabyte” on the inside of the back cover). The EZ17 with Mammoth-2 or AIT-2 does not include a cleaning cartridge. Exabyte EZ17M and EZ17A...
Page 27: Selecting Cartridges
Never use video-grade tape for data storage. Video-grade tape can be less accurate than data-grade tape and is more abrasive to tape drive recording heads. Refer to the appropriate section below for either Exabyte Mammoth, Mammoth-LT, and M2 drives or Sony SDX-500C AIT-2 drives. Important...
Page 28 Exabyte in lengths of 22 meters, 45 meters, 125 meters, and 170 meters. Note: Mammoth-LT does not support the AME 170m cartridge. If you try to insert an Exabyte AME 170m cartridge in Mammoth-LT, the tape drive automatically ejects it. Exabyte EZ17M and EZ17A...
Page 29 Hardware Installation Exabyte M 2 tape drives Exabyte M2 drives read and write to AME cartridges with SmartClean™technology, combining reliable AME recording media with a short segment of head cleaning material. When the M2 drive determines cleaning is needed, it locates the cleaning material and performs the cleaning automatically.
Page 30 (MIC) capability, the library does not currently support this feature. Important Using AIT-1 cartridges in an AIT-2 drive will affect the overall performance of the drive. To ensure maximum transfer rates and capacity, use 230m AIT-2 cartridges. Exabyte EZ17M and EZ17A...
Page 31: Selecting Cleaning Cartridges
Exabyte M ammoth and M ammoth-LT tape drives Use an Exabyte Mammoth Cleaning Cartridge or a cleaning cartridge approved by Exabyte. Exabyte M 2 tape drives...
Page 32: Selecting Application Software
You can obtain software compatibility information about Exabyte products from Exabyte’s web site (www.exabyte.com). Note: If your application only supports an Exabyte or Sony tape drive and not the EZ17 autoloader, you can run the autoloader in Sequential mode (see...
Page 33: Preparing The Autoloader For Installation
15 cm (6 inches) of open area behind the autoloader for adequate air flow. § As an option, you can install the autoloader into a rack by contacting Exabyte for a rack-mount kit, which includes hardware and installation instructions. See “Contacting Exabyte”...
Page 34: Preparing And Installing Cartridges
Write-protect switch on Write-protect switch on the M2 cartridge the AIT-2 cartridge 2. Remove the magazine as described on page 8, if necessary. Exabyte EZ17M and EZ17A...
Page 35 Hardware Installation 3. Place the magazine on its back with the cartridge slots facing up and orient the cartridge as shown in the following figure. le a n a r t C it h id g a r t r 4.
Page 36 6. Push the top of the magazine in toward the autoloader until it snaps into place, as shown in the figure below. CAUTION Do not force the magazine into the autoloader. Forcing the magazine may break the cartridge slot fingers. Exabyte EZ17M and EZ17A...
Page 37: Connecting The Autoloader To The Scsi Bus
Hardware Installation Connecting the autoloader to the SCSI bus This section provides general guidelines for connecting the autoloader to the SCSI bus. The autoloader and drive operate as two SCSI devices on one wide SCSI bus. The autoloader can be connected to a narrow SCSI bus using the appropriate SCSI cable adapter (see Appendix...
Page 38 2. If the autoloader is the last device on the SCSI bus, install a terminator on the unused connector, as shown in the following figure. See page 127 for information about terminator requirements. From host Terminator Exabyte EZ17M and EZ17A...
Page 39 Hardware Installation 3. If the autoloader is not the last device on the bus, connect a SCSI cable from the unused SCSI connector to the next device on the bus, as shown in the following figure. From host To next device Installation and Operation...
Page 40: Connecting The Power Cord
1. Verify that the power switch on the back of the autoloader is off (the 0 is pressed). 2. Connect the female end of the power cord to the power connector on the back of the autoloader. Power switch Power cord Exabyte EZ17M and EZ17A...
Page 41: Powering On The Autoloader
Hardware Installation 3. Plug the male end of the power cord into the power source. Note: The autoloader has autoranging voltage selection, so you do not need to change the voltage setting. Powering on the autoloader 1. Power on the host computer system. Note: If your host system requires that attached peripheral devices be powered on before the host, power on the autoloader before you power on the host.
Page 42: Verifying The Hardware Installation
§ Is the SCSI cable connected to the autoloader and host computer? § Is there an error code displayed on the autoloader LCD? (See Appendix If you cannot resolve the problem yourself, contact Exabyte (see “Contacting Exabyte” on the inside back cover). Exabyte EZ17M and EZ17A...
Page 43: Configuration
Configuration This chapter provides steps for configuring the autoloader, as follows: § Start by reading the first section, “Using the operator panel” for general information about the keypad, LCD, and menus. § Then follow the instructions in “Configuring the autoloader” page 33 to set the SCSI IDs and other configuration options.
Page 44: Using The Operator Panel
LCD and a keypad (shown in the following figure). The operator panel allows you to interactively control autoloader operations. You can set autoloader options, check operating statistics, and exercise autoloader hardware. Keypad ENTER ESCAPE MENU STATUS REMOVE RESET MAG. Exabyte EZ17M and EZ17A...
Page 45: Operator Keys
Configuration Operator keys Use the keys on the operator panel to perform the operations described in the following table. Keys Operations Scrolls up or down through the menus or increases or decreases option values. Shifts the screen arrow left or right one digit when changing SCSI IDs, password, number of moves, and so on.
Page 46: Status Screen
Status screen. You must correct the error before operation can continue. (Refer to Appendix C help in diagnosing and correcting errors.) The error message provides the error’s numerical code and a brief explanation of the error. Exabyte EZ17M and EZ17A...
Page 47: Menus
Configuration Menus To access the Main Menu, press [MENU] . Then, press [3] or [4] repeatedly to loop through the menus and return to where you started. Menus with are menus that have changeable options. Menus < with are menus that only have viewable information. Press [ENTER] to view the options or information available from the menu you want.
Page 48 SCSI, Sequential, LCD, and Console. SCSI Allows you to set SCSI IDs for the autoloader and drive, allows you to set Exabyte 210 emulation, and shows the current settings. Seq Opt Allows you to set Loop, Restart, and Next Cart to 1, and (Sequential Options) shows the current settings.
Page 49: Configuring The Autoloader
Emulation Mode Setting an emulation mode is required if your Page 36 application software does not support an Exabyte EZ17, but does support an Exabyte 210 library. Robot M enu: Robot Control Setting the robot control option determines which Page 38 interface is used to control the motion of the robot.
Page 50: Setting The Scsi Ids
4 S C S I 0 0 E 1 § the current SCSI ID of the tape drive – § the current SCSI ID of the autoloader – § E1– 210 emulation is on (1) or off (0) Exabyte EZ17M and EZ17A...
Page 51 Configuration 3. Press [ENTER] . The following screen appears: 4 S C S I 4. If you want to change the current settings, press [ENTER] . The message Set SCSI IDs flashes on the screen, then the following screen appears: D 0 1 →...
Page 52: Setting The Emulation Mode
Setting the Emulation mode Use the 210 emulation mode if your application software does not support the EZ17 and does support the Exabyte 210 library. When emulation is on, the autoloader responds “EXB-210” to a SCSI INQUIRY command. This allows you to use most (but not all) application software packages that provide a driver for the Exabyte 210 library but not for the Exabyte EZ17 autoloader.
Page 53 Configuration 3. Press 3 or 4 to scroll through the Main Menu until you see the following screen: 4 S C S I 0 0 E 1 In the example above, the “E” indicates whether 210 emulation is on (1) or off (0). 4.
Page 54: Setting The Robot Control Mode
However, the autoloader must be in SCSI mode for the application software to control the robot’s motion. For detailed information about SCSI commands, refer to the Exabyte EZ17 Autoloader SCSI Reference. Sequential If you want the autoloader to run as a sequential stacker device, you need to set the autoloader to Sequential mode.
Page 55 Configuration Console When the autoloader is operating in Console mode, you can download new firmware, perform a diagnostic listing, and view the LCD password. Your host must have a remote terminal emulation program and be connected to the autoloader’s 9-pin serial port. (See Chapter 6 for instructions.) To change the robot control mode:...
Page 56: Setting The Lcd Security Option
§ Changing the robot control mode § Changing 210 emulation § Unlocking and removing the magazine § Using the Command Menu and Demo Menu § Connecting the serial port to the drive § Changing Sequential mode options Exabyte EZ17M and EZ17A...
Page 57 Configuration If you attempt to perform any of the previous operations when security is enabled, the autoloader displays a message indicating that security is active. The message also indicates whether security was enabled from the LCD or by the application software with a SCSI command.
Page 58 Or, to exit without saving the password and without enabling security, press [ESCAPE] . Disabling security from the LCD 1. From the Status screen, press [MENU] . The following screen appears: 4 S e c u r L C D Exabyte EZ17M and EZ17A...
Page 59 Configuration Note: If the menu displays Disabled, the security option is already disabled. If the menu displays LCD PW, security was enabled using the LCD as described in the following steps. If the menu displays SCSI, security was enabled by your application using a SCSI command.
Page 60: Checking The Setup
LCD, see Appendix C for a list of error codes and corrective actions. If you cannot solve the problem yourself, contact your service provider or Exabyte (see “Contacting Exabyte” on the inside back cover). Exabyte EZ17M and EZ17A...
Page 61: Beginning Autoloader Operations
Configuration Beginning autoloader operations After you configure the autoloader, you are ready to perform backup and restore operations. However, before you begin, check the following: § The drive does not have a cartridge loaded. § The robot does not contain a cartridge. §...
Page 62 Chapter 3 Notes Exabyte EZ17M and EZ17A...
Page 63: Autoloader Operation
Autoloader Operation This chapter describes the following autoloader operations you may need to perform: § Removing and replacing the magazine § Storing cartridges § Operating the autoloader in Sequential mode § Setting Sequential mode options § Avoiding interruptions § Viewing autoloader information §...
Page 64: Removing And Replacing The Magazine
2. Grasp the magazine at the top (near cartridge slot 7) and pull out, as shown in the following figure. CAUTION Do not force the magazine out of the autoloader. Doing so may damage the magazine or the robot. Exabyte EZ17M and EZ17A...
Page 65 Autoloader Operation Cartridge magazine slot 7 If the magazine does not release easily, the autoloader’s security setting may be turned on or the robot’s gripper may be holding a cartridge. Check the security setting and disable security, if necessary (see “Disabling security from the LCD”...
Page 66: Installing The Magazine
To install the magazine after accessing the cartridges or the drive, follow these steps: Important Use only magazines designed for the Exabyte EZ17M and EZ17A autoloader. Do not use Exabyte magazines designed for other Exabyte libraries. Before installing the magazine, make sure there is not a cartridge in the drive.
Page 67 Autoloader Operation 2. Push the top of the magazine until it snaps into place. Installation and Operation...
Page 68: Storing Cartridges
§ Store cartridges in a cartridge magazine, if possible. In the cartridge magazine, cartridges are protected from airborne contaminants by a plastic cover. Exabyte EZ17M and EZ17A...
Page 69: Operating The Autoloader In Sequential Mode
Autoloader Operation Operating the autoloader in Sequential mode When the autoloader is operating in Sequential mode, its internal firmware instructs the robot to move cartridges sequentially between the cartridge slots and the drive. No application software is required to support cartridge pick and place functions. In Sequential mode, the autoloader performs the following steps: 1.
Page 70: Sequential Options
The Restart option determines where the autoloader restarts after it is reset or power cycled, or after the magazine is removed and replaced. The autoloader can restart either at the beginning of the cartridge sequence or where it left off when the interruption occurred. Exabyte EZ17M and EZ17A...
Page 71 Autoloader Operation As shown in the following table, the Restart option determines what the autoloader does next. If Restart is... The autoloader... Restarts at slot 1. Resumes where it left off. Before the autoloader restarts Before restarting, the autoloader performs the following actions: 1.
Page 72: Next Cart Option
In the example above, each n has the value described below: L – Loop option: n = 1 (on) or 0 (off). R – Restart option: n = 1 (on) or 0 (off). N – the next cartridge to be processed: n = 1 to 7. Exabyte EZ17M and EZ17A...
Page 73 Autoloader Operation 4. Press [ENTER] . The Loop Option screen appears: 4 L o o p O p t 5. Press [ENTER] to display the screen for changing the Loop option: L o o p ? ↑ 6. Press 3 or 4 until you see the setting you want. If you want Loop on, press [ENTER] when the LCD displays 1.
Page 74 [ENTER] . The following message flashes on the screen: Press ENTER to set next cart to 1 or ESCAPE to cancel 11. Press [ENTER] again to set the next cartridge to 1. 12. Press [ESCAPE] to return to the Sequential Options screen. Exabyte EZ17M and EZ17A...
Page 75: Avoiding Interruptions
Autoloader Operation Avoiding interruptions Although the autoloader has effective methods for resuming operation, it is best to avoid interruptions when the autoloader is operating in Sequential mode. In particular: § Do not reset or power cycle the autoloader unless absolutely necessary.
Page 76: Viewing Autoloader Information
To view code levels: 1. Select Autoldr Info Menu from the Main Menu, then scroll until you see the following screen: 4 C o d e V e r s i o n s Exabyte EZ17M and EZ17A...
Page 77: Viewing Statistics
Autoloader Operation 2. Press [ENTER] . The following screen appears: < F l a s h . 9 . 1 Note: Your code levels may be different. 3. To view the level of the boot code, press [3] or [4] until you see the following screen: <...
Page 78 DPckRet The number of times the robot retried picking from the drive (Drive Pick Retry) because the drive did not eject the cartridge far enough. Exabyte EZ17M and EZ17A...
Page 79: Viewing System Sensors
Autoloader Operation View ing system sensors The System Sensors screens enable you to troubleshoot hardware problems by checking the current status of the autoloader’s internal mechanical sensors. To view system sensors: 1. Select Autoldr Info Menu from the Main Menu, then scroll until you see the following screen: 4 S y s t e m S e n s o r s...
Page 80 0f – The picker is between the home position and the tray position. 1e –The picker is between the tray position and the extended position. 0e –The picker is between the extended position and the retracted position. Exabyte EZ17M and EZ17A...
Page 81: Viewing Inventory Information
Autoloader Operation View ing inventory information The autoloader stores inventory information in nonvolatile RAM and uses the information to process SCSI commands from the application software. The inventory contains information about the following element locations: § Cartridge slots § Tape drive §...
Page 82 Shows the index of the last storage element from which a cartridge Element Index) was moved. Theta Shows the theta axis position in steps from the home position. Address Shows the SCSI element address of the specified element. Exabyte EZ17M and EZ17A...
Page 83: Performing Hardware Exercises
Autoloader Operation Inventory information (continued) Element info Description Rsrv (Reserved) The element is reserved by a host (1) or not (0). Host The SCSI ID of the host that is reserving the element. Reserve ID The ID that the element is reserved under. This is a number assigned to the element by a host when the reservation was made.
Page 84 The destination is either the drive or a cartridge slot where the robot will place the cartridge. The following figure shows the element indexes assigned for the autoloader. Robot Tape Drive Data cartridge magazine Data cartridge slot Exabyte EZ17M and EZ17A...
Page 85: Using The Demo Menu
Autoloader Operation Element addresses Your application software may use element addresses to identify elements in the autoloader. The difference between an element index and an element address is that an index is a fixed number set by the autoloader, whereas an address can be changed by your application software (using the SCSI MODE SELECT command).
Page 86: Using The Command Menu
The Move Dest?screen appears. Press to select the destination index (the slot where you want the robot to place the [ENTER] cartridge), then press Init Element Performs an inventory of the (Initialize cartridges. Element Status) Exabyte EZ17M and EZ17A...
Page 87 Autoloader Operation Test Description Additional instructions Pos to Element Positions the robot in front of the When you select Pos to Element, (Position to drive or a magazine slot. the Pos Elem Dest? screen Element) appears. Press to select the element index where you want to position the robot, then [ENTER] press...
Page 88: Resetting The Autoloader
A reset causes the autoloader to perform its power-on self-test. CAUTION Before resetting the autoloader, make sure it is not communicating across the SCSI bus. Resetting the autoloader may disrupt communications on the SCSI bus. Exabyte EZ17M and EZ17A...
Page 89 Autoloader Operation To reset the autoloader, use one of the following methods: § Press [RESET] on the operator panel, then press [ENTER] at the confirmation screen (or press [ESCAPE] to cancel). § Perform a power-on reset by powering the autoloader off, waiting 10 seconds, then powering it back on.
Page 90 Chapter 4 Notes Exabyte EZ17M and EZ17A...
Page 91: Tape Drive Operation
Tape Drive Operation The application software automatically controls the drive to perform backup and restore operations. Normally, you do not need to intervene in the cartridge processing; however, you may occasionally want to perform the following tasks: § Cleaning the drive §...
Page 92: Cleaning The Drive
1. Park the robot and remove the magazine as described on page 2. Insert the cleaning cartridge into the drive. The drive automatically performs the cleaning process and ejects the cartridge when the process is complete. Exabyte EZ17M and EZ17A...
Page 93 Tape Drive Operation 3. Remove the cleaning cartridge from the drive. CAUTION Do not touch the Magazine Present sensor when inserting or removing the cleaning cartridge. S T A Magazine present sensor 4. Confirm that the cleaning was completed by looking at the autoloader’s LCD.
Page 94 Before reinstalling the magazine, make sure there is not a cartridge in the drive. If you install the magazine when there is a cartridge in the drive, the autoloader cannot complete its power-on self-test and will display an error. Exabyte EZ17M and EZ17A...
Page 95: Resetting The Drive
Tape Drive Operation Resetting the drive If the drive has encountered an error and is still not operating after you have tried the corrective action for the error, you may need to reset the drive. Areset causes the drive to perform its power-on self-test.
Page 96 Displays the code level of the drive’s boot ROM. (Boot Version) FlshVer Displays the code level of the drive’s flash EPROM. (Flash Version) Needs Clean Indicates whether the drive is clean (0) or needs to be cleaned (1). Exabyte EZ17M and EZ17A...
Page 97 Tape Drive Operation Status Description Cart St Displays the status of the cartridge, if any, in the drive: (Cartridge Status) Loaded – A cartridge is in the drive and the tape is loaded into the tape path. Loading – A cartridge is being loaded into the drive. Unloading –...
Page 98 The following table lists some messages that can appear for the M2, Mammoth, and Mammoth-LT tape drives. For a complete list, refer to your drive’s installation and operation manual, available in PDF format from www.exabyte.com. M 2, M ammoth, and Mammoth-LT drive display messages Tape drive status messages READY–NOTAPE The drive is ready to accept a cartridge.
Page 99 CODE LOAD FAIL These messages appear in sequence after the code load failed. RETRY CODE LOAD MAKE The drive is making a code load tape. CODELOAD TP These messages appear when non-SmartClean media is used and the drive is cleaned using an Exabyte Mammoth Cleaning Cartridge. Installation and Operation...
Page 100 The drive is moving tape. (Tape in motion) Unloadg The drive is unloading tape. (Unloading) Cleaning messages MustCln The drive should be cleaned at the next convenient time. (Must clean) Clning Cleaning is in progress. (Cleaning) Exabyte EZ17M and EZ17A...
Page 101: Monitoring The Drive Leds
Tape Drive Operation M onitoring the drive LEDs Important You must park the robot and remove the cartridge magazine as described on page 48 before you can view the drive’s LEDs. The drive faceplate has three LEDs for indicating the drive’s operational status.
Page 102: Ejecting A Cartridge Manually
1. Park the robot and remove the magazine, as described below: a. From the Main Menu, press 3 or 4 until the following screen appears: 4 P a r k & U n l o c k Exabyte EZ17M and EZ17A...
Page 103 Tape Drive Operation b. Press [ENTER] . The following message flashes on the screen: Unlock Magazine Yes:ENTER No:ESCAPE c. Press [ENTER] to unlock the magazine. The robot parks at the top of the autoloader and the magazine’s solenoid releases. d. Grasp the magazine at the top (near cartridge slot 7) and pull out.
Page 104 Chapter 5 The following figures show the location of the eject button on the drives. Eject button Mammoth and Mammoth-LT drive faceplate Eject button M2 drive faceplate Eject BUSY TAPE STATUS button EJECT AIT-2 drive faceplate Exabyte EZ17M and EZ17A...
Page 105: Diagnostics And Firmware
Diagnostics and Firmware This chapter describes how to do the following: § Connect to the Console interface § Upgrade autoloader firmware via Console § Create a diagnostic listing via Console § View the LCD password via Console § Communicate with the tape drive This chapter uses the following conventions: §...
Page 106: Connecting To The Console Interface
§ A 9-pin straight-through serial cable (not a null modem cable) § A host computer that uses an RS232 serial port § Terminal emulation software, such as HyperTerminal Note: Exabyte recommends using HyperTerminal, a standard communications package available with Microsoft ®...
Page 107: Setting The Autoloader's Baud Rate
Diagnostics and Firmware 3. Connect the power cord and power on the autoloader. 9-pin serial port Setting the autoloader’s baud rate Before accessing Console, you must set the baud rate for the autoloader so that it matches the host computer’s baud rate. To set the autoloader’s baud rate: 1.
Page 108: Accessing Console Using Hyperterminal
2. In HyperTerminal’s Connection Description screen, enter a name and choose an icon for this communications session. 3. In HyperTerminal’s Connect To screen, choose the communications port you are using from the Connect Using field. Click OK. Exabyte EZ17M and EZ17A...
Page 109 Diagnostics and Firmware 4. In the Properties screen, make sure the fields contain the following values, then click OK. § Bits per second: (baud rate of the computer) § Data bits: 8 § Parity bits: none § Stop bits: 1 §...
Page 110: Setting The Autoloader To Console Mode
Set the autoloader to Console mode by following these steps: 1. Press [MENU] . The following screen appears: 4 S e c u r s a b l e d 2. Disable LCD security if it is enabled, as described on page Exabyte EZ17M and EZ17A...
Page 111 Diagnostics and Firmware 3. Press 3 or 4 to scroll through the Main Menu until you see the following screen: 4 R o b o t S C S I 4. Press [ENTER] . The following message flashes on the screen: Select I/F that controls robotic motions Then, the following screen appears: R o b o t ?
Page 112: Upgrading Firmware Via Console
These instructions describe how to upgrade the autoloader firmware using the Console. CAUTION Do not upgrade firmw are unless Exabyte Technical Support has advised you to do so. If performed improperly, the upgrade procedure can render your device inoperable. Consult with Exabyte Technical Support before performing an upgrade.
Page 113 Diagnostics and Firmware 3. If desired, you can use the SCSI READ BUFFER command to copy the current firmware to disk. To do this, use a software application that can issue SCSI commands. For more information about the SCSI commands, refer to the SCSI reference for your autoloader.
Page 114 The system initiates the firmware upgrade and displays its progress on the screen. When the upgrade is successfully completed, the autoloader resets. CAUTION Do not attempt to perform autoloader operations or pow er dow n the autoloader until after the autoloader automatically resets. Exabyte EZ17M and EZ17A...
Page 115: Creating A Diagnostic Listing Via Console
Diagnostics and Firmware Creating a diagnostic listing via Console If you report a problem to Exabyte Technical Support, you may be asked to create an autoloader diagnostic listing (also called a dump) via the Console interface. A diagnostic listing is created...
Page 116: Viewing The Lcd Password Via Console
1. Access Console by following the steps in “Connecting to the Console interface” page 2. Type config, then press [Enter]. The Configuration Information screen appears, as shown below. The password appears next to the LCD password field. Exabyte EZ17M and EZ17A...
Page 117: Communicating With The Tape Drive
Windows program, so you can upgrade the drive firmware or create a diagnostic listing. Note: If you need to establish communications with an AIT-2 drive, contact Exabyte Technical Support or go to the Sony web site at: www.storagebysony.com/ support/ consumer.asp...
Page 118: Establishing Drive Communication
5. Press [ENTER] . The following screen appears: 4 B a u d R a t n n n n n 6. Press 3 or 4 until you see the following screen: 4 C o n n e c t i v e Exabyte EZ17M and EZ17A...
Page 119 Diagnostics and Firmware 7. Press [ENTER] . The following message flashes on the screen: Connect serial port to drive? Press [ENTER] to connect the serial port to the drive. Important When you connect the serial port to the drive, the autoloader automatically sets the serial port baud rate to 9600.
Page 120: Using The M2 Or Mammoth Monitor Software
To use the M2 or Mammoth Monitor software: 1. If necessary, download the M2 or Mammoth Monitor software from Exabyte’s web site. Make sure you download the version that matches your operating system. Note: The Mammoth Monitor software is for both Mammoth and Mammoth-LT.
Page 121: Troubleshooting
The instructions in this chapter are basic troubleshooting guidelines. For more advanced troubleshooting, contact your service provider or Exabyte Technical Support. This chapter is divided into the following sections: §...
Page 122: Problems With Autoloader Installation
22. Make sure that you use the correct terminator (see page 127). If another SCSI device previously terminated the SCSI bus and is no longer at the physical end of the bus, be sure to remove the terminators from that device. Exabyte EZ17M and EZ17A...
Page 123 Troubleshooting Compatibility. Make sure that your drive and autoloader are compatible with the application software you plan to use. Visit Exabyte’s website at www.exabyte.com for compatibility information. SCSI adapter card installation. Make sure that you installed your SCSI adapter card correctly. Refer to the documentation that came with your card for installation and troubleshooting instructions.
Page 124: Problems With Drive Operation
Cleaning. Clean the drive as required. See “Cleaning the drive” beginning on page 76 for more information. Make sure you are using the recommended cleaning cartridge for your drive. Exabyte EZ17M and EZ17A...
Page 125: Problems With Autoloader Operation
Troubleshooting Problems w ith autoloader operation If the autoloader has been successfully operating in the past, but is now experiencing problems, check the following: Control mode. If you are using an application software package to control robot operations, the autoloader must be set to SCSI mode.
Page 126 Chapter 7 Notes Exabyte EZ17M and EZ17A...
Page 127: Service
Service This chapter describes the following: § Cleaning requirements for the autoloader § Using touch-up paint on the housing § Returning the autoloader for service Cleaning requirements Important To protect the internal components from dust, keep the autoloader magazine in place. The only autoloader component that should be cleaned is the drive.
Page 128: Using Touch-Up Paint On The Housing
If you need to return the autoloader to the factory for service, contact your service provider. If your service provider instructs you to return the autoloader directly to Exabyte, contact Exabyte Service to obtain a Return Materials Authorization (RMA) number and the shipping address (see “Contacting Exabyte”...
Page 129: Installing The Shipping Braces
Service To prepare the autoloader for shipping: 1. Remove the magazine as described on page 2. Remove all cartridges from the magazine. Make sure the robot and the drive do not contain cartridges. 3. Power off the autoloader. 4. Disconnect the power cord and any SCSI cables or terminator. Do not ship these items if you are returning the autoloader to the factory.
Page 130 Push the picker toward the back of the autoloader until it stops. Cartridge picker b. Make sure the picker cannot be pushed any further and the gripper is under the robot’s ESD shield. shield Gripper Exabyte EZ17M and EZ17A...
Page 131 Service 3. Angle one side support in through the front of the autoloader and then place it between the side of the autoloader and the flipper. Be sure to push the side supports all the way in so they rest on the ESD shield, as shown in the following figure. 4.
Page 132 5. Insert one end of the cross-brace into the hole on one of the side supports. Side supports Cross-brace 6. Insert the free end of the cross-brace into the remaining side support. Your packing pieces should look like the following figure. 7. Reinstall the magazine as described on page Exabyte EZ17M and EZ17A...
Page 133: Packing The Autoloader
Service Packing the autoloader Refer to the figure on the next page and pack the autoloader as follows: 1. Place the autoloader on the cushion in the bottom of the box. 2. Insert the empty accessory box into the autoloader box. Important If you are shipping the autoloader for repairs, do not include the accessories.
Page 134 4. Place the top cushion over the autoloader. Accessory box 5. Place any necessary paperwork in the top of the autoloader box. 6. Close and seal the box. 7. Place the shipping label on the box. Exabyte EZ17M and EZ17A...
Page 135: Specifications
The following table provides general specifications for the autoloader. Interface specifications Interface SCSI-2, Ultra, or Ultra2 Capacity and speed Maximum capacity 1.05 terabytes (EZ17M M2 autoloader) (assuming a 2.5:1 compression ratio) Maximum capacity 280 gigabytes (EZ17M Mammoth autoloader) (assuming a 2:1 compression ratio) Maximum capacity...
Page 136 29 watts (average AC true power, operating) 37 watts (maximum AC true power, operating) BTU output 126 BTUs per hour (average heat output) (EZ17M autoloader) BTU output 99 BTUs per hour (average heat output) (EZ17A AIT-2 autoloader) Exabyte EZ17M and EZ17A...
Page 137: Media Capacities
Specifications M edia capacities This section provides the maximum capacities of the media. AM E with SmartClean media for M 2 drives The following table provides the approximate capacities in gigabytes (GB) for each AME cartridge with SmartClean. M aximum capacity Tape length Native Compressed...
Page 138: Ame Media For Mammoth Or Mammoth-Lt Drives
M aximum capacity Tape length Native Compressed 230 meters 50 GB 130 GB 170 meters 36 GB 94 GB Assumes a 2.6:1 compression ratio. Actual compressed capacity varies depending on the type of data being recorded. Exabyte EZ17M and EZ17A...
Page 139: Media Compatibility
For optimal tape drive performance and reliability, Exabyte recommends only SmartClean media for M2 tape drives and libraries. M2 can use other AME media, but will require regular cleaning with an Exabyte Mammoth cleaning cartridge. For the purposes of data interchange, M2 can read, but not write, standard AME tapes written using the original Mammoth data format.
Page 140: Power Cord Requirements
International 230 VAC pow er cord § The power cord must have an attachment plug of the proper type, rating, and safety approval for the intended country. § The power cord must have an IEC 320 female connector on one end. Exabyte EZ17M and EZ17A...
Page 141: Scsi Cable Specifications
Specifications § The cord must be harmonized to CENELEC publication HD-21. The electrical characteristics and rating must be minimum H05VVF3G0.75 (6 A). SCSI cable specifications When selecting a cable to connect the autoloader to the SCSI bus, select a cable that complies with the SCSI-3 specification and meets the requirements listed in the following table.
Page 142 1. Add the lengths of all the external SCSI cables on the bus. 2. To that total, add 0.7 meters (27.2 inches) for the SCSI cable inside the autoloader. 3. To that total, add the internal cable lengths for any other SCSI devices on the bus. Exabyte EZ17M and EZ17A...
Page 143: Scsi Terminator Specifications
SCSI speeds. To ensure proper performance of the autoloader and tape drive, Exabyte recommends one of the following external terminators. The terminators for single-ended, HVD, and LVD buses are not identical. Do not mix the variants.
Page 144: Scsi Adapter Specifications
SCSI cable supplied with the autoloader and you are connecting to a narrow host, you need a 68-pin female to 50-pin male adapter. The following adapters are available from Exabyte: § Single-ended, 68-pin female to 50-pin male adapter, 320224 § Single-ended, 68-pin male to 50-pin female adapter, 325785 §...
Page 145: Scsi Configuration
SCSI Configuration This appendix provides an overview of the SCSI interface and provides some general guidelines for connecting the autoloader to the SCSI bus. SCSI components The SCSI system consists of the following components: § Initiator. The host computer system acts as the initiator of commands.
Page 146: Considerations For Installing The Autoloader On The Scsi Bus
LVD. Note: Although LVD SCSI is compatible with single-ended SCSI, Exabyte does not support single-ended devices on the autoloader’s LVD SCSI bus. Do not connect the LVD autoloader to a high-voltage differential (HVD) SCSI bus.
Page 147: Scsi Ids
SCSI cable, you can terminate the bus there. The autoloader does not supply terminator power. Important Exabyte recommends using active termination. Exabyte testing has shown that older passive termination does not provide rising edge transitions that are fast or clean enough at fast SCSI speeds.
Page 148 Appendix B Notes Exabyte EZ17M and EZ17A...
Page 149: Error Codes
This appendix describes the error codes that appear on the autoloader’s LCD (liquid crystal display). Note: For information about SCSI error conditions (sense data), refer to the Exabyte EZ17 Autoloader SCSI Reference. For information about drive errors, refer to the SCSI reference for your drive.
Page 150 Install a cartridge in the source location or cartridge in the source location. redirect the robot to another location. Dest full. A cartridge already Remove the cartridge from the exists in the destination location. destination or redirect the robot to another location. Exabyte EZ17M and EZ17A...
Page 151 Error Codes Error Description Corrective action § Put failure. The robot could not Make sure there is nothing blocking place a cartridge because of the robot or the tape drive. mechanical problems. § Make sure the autoloader is not being used by any host, then reset the Pick failure.
Page 152 CAUTION: Wait at least 10 seconds between powering the autoloader off and turning it back on again to allow the tape drive sufficient time to complete its reset operation. § If the error persists, contact your service provider. Exabyte EZ17M and EZ17A...
Page 153 Error Codes Error Description Corrective action § Failed theta init. Theta axis could Remove the magazine and look for not be initialized. anything that might be obstructing the robot or picker. Failed picker init. Could not § Make sure the autoloader is not being initialize the reach axis.
Page 154 [ENTER] to override the error. Only use this override if you are positive that the cartridges are inserted correctly (see page 18). If you override the error and a cartridge is inserted incorrectly, you will receive a fatal error during operation. Exabyte EZ17M and EZ17A...
Page 155 Error Codes Error Description Corrective action § Parameter > limit. Firmware Make sure the autoloader is not being error. used by any host, then reset the autoloader from the operator panel. If necessary, power the autoloader off, wait 10 seconds, then power it on again to reset the tape drive.
Page 156 If it is, contact your service control mode when the operator provider. sent a command. Command aborted. An No corrective action required. operation was aborted from the LCD, through SCSI, or through the serial port while it was in progress. Exabyte EZ17M and EZ17A...
Page 157 There is a SCSI chip failure. the operator panel. § If the error persists, contact your service provider or Exabyte Technical Support. You may be asked to supply a diagnostic listing; you may need new firmware or a new controller card.
Page 158 Remove the magazine (it is unlocked). cartridges must be removed so § Remove cartridges from all the the autoloader can begin magazine slots, the tape drive, and the calibration. picker. § Replace the magazine. The autoloader will automatically calibrate. Exabyte EZ17M and EZ17A...
Page 159 Error Codes Error Description Corrective action § Eject sensor error. There is a bad Make sure the autoloader is not being sensor or the autoloader cannot used by any host, then reset the communicate with the tape drive autoloader and the tape drive by over the serial interface and there powering the autoloader off, wait 10 is a cartridge protruding from the...
Page 160 Appendix C Notes Exabyte EZ17M and EZ17A...
Page 161: Index
Index cable See SCSI cable cartridge inventory, viewing cartridge magazine installing removing using for storage 210 emulation cartridges See emulation mode accessing cleaning compatibility matrix guidelines for storing manually ejecting accessories moving using Diagnostics obtaining menu packing for shipment obtaining required for operation selecting for AIT active termination...
Page 162 Enter key description See SCSI IDs location indexes environmental specifications See element index error codes Industry Canada Notice complete list Information Menu displayed on LCD description Escape key using description initiator location See host computer ESD protection Exabyte EZ17M and EZ17A...
Page 163 Index installing the autoloader checking the setup connecting the power cord magazine connecting the SCSI bus See cartridge magazine ESD protection magazine present sensor preparation Main Menu troubleshooting description Inventory Menu displaying description using using maintenance procedures Mammoth tape drive See tape drive Mammoth-2 tape drive See tape drive...
Page 164 SCSI cable autoloader connecting tape drive length Reset key narrow SCSI description specifications using to reset autoloader wide SCSI Restart option SCSI configurations, available for description autoloader using SCSI connectors Exabyte EZ17M and EZ17A...
Page 165 Index SCSI IDs software prevent from changing checking setup requirements determining compatibility setting problems with SCSI mode compatibility SCSI terminator, specifications problems with installation and security configuration description solenoid, testing disabling from LCD source element index prevented activities specifications setting from LCD statistics for autoloader, viewing Sequential mode Status key...
Page 166 Index unload button unpacking the autoloader upgrading autoloader firmware video-grade media weight of the autoloader Exabyte EZ17M and EZ17A...
Page 167: Contacting Exabyte
To return equipment for service Exabyte Service 1-800-445-7736 1-303-417-7199 (fax) Scotland: + 44-1-324-564564 e-mail service@exabyte.com Note: If it is more convenient to your location, contact Exabyte Technical Support in Europe at the following numbers: Phone: + 31-30-254-8890 Fax: + 31-30-258-1582...
Page 168 Exabyte Corporation 1685 38th Street Boulder, Colorado 80301 1008441-000 #1008441-000#...

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