Summary of Contents for PCS Suite 64
- Page 1 PCS digital Sui te 64 Integrated Communications Exchange Advanced Features Competitive Pricing Proven Performance PCS Digital: You Can Hear Us Now!
- Page 3 The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting PCS Digital, LLC. (herein referred to as the “Manufacturer”) rights in the aforesaid information. Neither this document nor the information contained herein may be published, reproduced or disclosed to third parties, in whole or in part, without the express, prior, written permission of the Manufacturer. In addition, any use of this document or the information contained herein for any purposes other than those for which it was disclosed is strictly forbidden. The Manufacturer reserves the right, without prior notice or liability, to make changes in equipment design or specifications. Information supplied by the Manufacturer is believed to be accurate and reliable. However, no responsibility is assumed by the Manufacturer for the use there of nor for the rights of third parties which may be affected in any way by the use thereof. Any representation(s) in this document concerning performance of the Manufacturerʹs product(s) are for informational purposes only and are not warranties of future performance either express or implied. The Manufacturerʹs standard limited warranty, stated in its sales contract or order confirmation form, is the only warranty offered by the Manufacturer in relation thereto. This document may contain flaws, omissions or typesetting errors; no warranty is granted nor liability assumed in relation thereto unless specifically undertaken in the Manufacturerʹs sales contract or order confirmation. Information contained herein is periodically updated and changes will be incorporated into subsequent editions. If you have encountered an error, please notify the Manufacturer. All specifications are subject to change without prior notice. © Copyright by PCS Digital, LLC., 2005. All rights reserved worldwide.
- Page 4 Record of Revisions Revision Date of Issue Supercedes Major Changes - Brief Description Initial Release May, 2005...
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Page 5: Table Of Contents
4 Calling Features ..........................4-1 4.1 Call Back (CO Line/Extension) ..... 4‐1 4.2 Call Park (Answer) .......... 4‐1 4.3 Call Pick Up............4‐2 4.4 Camp On (Extension)........4‐2 4.5 Flash (CO Line) ..........4‐3 4.6 Forced Intercom Tone Ring......4‐3 4.7 Hold {FLASH}..........4‐4 4.8 Intrusion (Extension/CO Line) ...... 4‐4 4.9 Meet Me Page........... 4‐5 4.10 Messaging (Call Me) ........4‐5 4.11 Monitor (Extension/CO Line[Privacy Alert])4‐5 4.12 OHVA (Extension)......... 4‐6 4.13 Pulse to DTMF Conversion......4‐7 4.14 Tone Ring (Forced) ........4‐7 Suite 64 SLT User Guide... - Page 6 Suite 64 SLT User Guide...
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Page 7: Introduction
Introduction About Suite 64 The Suite 64, is a versatile, Digital Hybrid Key Telephone System that includes many advanced features. The System Configuration is comprised of a Main Service Unit and optional expansion boards per specific configuration requirement. The components of a basic system include a KSU Main Service Unit with either a Deluxe Model Telephones, a Standard Model Telephone or Analog (SLT) Telephones. Document Overview The purpose of this document is to provide operational instructions on the use of an SLT Telephone used in conjuction with the Suite 64 Telephone System. It is divided into the following sections: Section 1 ‐ Introduction ‐ this section describes the basic Suite 64 system, an an overview of this manual and the applicable documentation. Section 2 ‐ Telephone Setup ‐ this section provides descriptions of the setups of an SLT Telephone including Alarms, Call Forwarding, Do Not Disturb, and Phone Locking and Unlocking among other setups. Section 3 ‐ Making Calls‐ this section provides operational descriptions of the basic call features such as Intercom, Speed Dial, Conference, Paging and Last Number Redial, among other features. Section 4 ‐ Calling Features‐ this section provides operational descriptions of some of the in‐progress call features such as Hold, Call Park, Intrusion, Camp On (Extension), and Monitor among other topics. Suite 64 User Guide... - Page 8 NOTES Suite 64 SLT User Guide...
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Page 9: Telephone Setup
Telephone Setup Alarm (Extension) Feature Code: Description The Suite 64 allows you to activate your own private alarm on your telephone to remind you of special appointments, events, etc. When the alarm activates, you will hear tone ringing. After the alarm rings, it is automatically canceled. You can program the alarm to operate one time or repeatedly. When programmed for repeated calls, the alarm will sound at the same time everyday. Activate for once, for repeated daily. Dial , hhmm (24hr format), then Cancel #*92. Dial Call Forward (Extension) Feature Code: Description Call Forward may be invoked for several operation modes. Each mode may also be invoked: =CO calls only, =CO and Intercom calls, =Intercom calls only. Activate / option. Immediate Forward: dial , (ext #), Suite 64 SLT User Guide... -
Page 10: Do Not Disturb
option, your extension Follow Me Forward: dial , (your ext #), password. (Calls to your extension will ring at this ext.) option. Follow To Forward: Dial , (ext #), Cancel Forward #*22 Cancel Immediate Forward: dial #*21 Cancel Busy Forward: dial #*24 Cancel No Answer Forward: dial #*23 Cancel Follow Me Forward: dial #*25 Cancel Follow To Forward: dial Do Not Disturb Feature Code: Description The Do Not Disturb (DND) feature blocks all outside line and intercom call ringing. You can activate Do Not Disturb while your telephone is idle or busy. Some extensions with a higher Class Of Service can override the active Do Not Disturb condition. When you have activated Do Not Disturb, you will hear special intercom (short stutter tone followed by continuous dial tone) reminder tone when you lift the handset or use the speakerphone. Activate Dial . Repeat to clear. Suite 64 SLT User Guide... -
Page 11: Hotline
Passwords are used to activate Phone Lock, Call Forward Remote and Attendant features. Password length is from four to eight characters, depending on system programming. Activate set at factory), then input new password. 0000 Dial , password ( For extension 401, the attendant extension, the default password is 9999. Hotline Feature Code: Description The Hot Line feature allows the user to access an extension or Speed Dial Directory number simply by going off hook. This feature is useful for elevator phones and some other applications. Setup (0–9 seconds delay). Dial , ext # or speed bin #, – Whenever the telephone is taken off‐hook, this destination is called. Cancel #*9* Dial Suite 64 SLT User Guide... -
Page 12: Phone Lock/Unlock
Phone Lock/Unlock Feature Code: Description This feature is used to prevent anyone from making unauthorized outside line calls from your extension. This feature code is also used to program your private, four‐digit extension password. Activate for lock or unlock. Dial , extension password, then Default Set Feature Code: Description The Default Set feature can be used to clear all active settings at your extension (Call Forward, DND, etc.) Activate Dial . DND and Call Forward modes are cancelled. Suite 64 SLT User Guide... -
Page 13: Making Calls
Making Calls Outgoing Call (CO Line) Feature Code: Description Outside Lines can be accessed by dialing the specific outside line group ( Activate Dial CO Line code (other codes may be applicable). Listen for CO Line dial tone; then dial the telephone number. Intercom Call (To Another Extension) ‐ 401- Feature Code: Description Listen for dial tone and dial the extension number. Suite 64 SLT User Guide... -
Page 14: Call Brokering (Handling Two Calls)
Call Brokering (Handling Two Calls) {FLASH} + Feature Code: Description While connected on a call press {FLASH} (hook‐switch flash). Dial CO Line code, wait for dial tone, and then dial second number. Activate To switch back to the first call, press {FLASH} then dial To disconnect the current call, press {FLASH} then dial Account Code Feature Code: Description If you would like a call to be associated with a specific account number in the Suite 64 Station Message Detail Reporting (SMDR), you must enter an account code before making the call. The account code length is predetermined and programmed to be between 2 and 8 digits. Activate + valid account code, wait for dial tone. Dial Suite 64 SLT User Guide... -
Page 15: Call Operator/Attendant
Call Operator/Attendant Feature Code: Description The extension that is programmed as the Attendant may receive internal calls via a programmed Operator Code. Activate Dial Conference (3-Party Max.) {FLASH} + Feature Code: Description The Suite 64 system can accommodate eight, 3‐party conferences simultaneously. Activate While on a call ‐ press {FLASH} (hook‐switch flash). Make a second call. Press {FLASH} (hook‐switch flash), then dial Suite 64 SLT User Guide... -
Page 16: Conference, Meet Me (4 Parties Max.)
Transfer a caller to a Meet Me Conference 1. While connected to another extension or CO Line, momentarily press the hook‐switch (or press the FLASH button). ‐ 2. Wait for dial tone, then dial the Meet Me Conference ( 3. Hang up to complete the transfer. Join a Meet Me Conference ‐ Dial the Meet Me Conference destination to join ( Last Number Redial Feature Code: Desccription The Last Number Redial feature, or LNR, automatically dials the last number dialed from your telephone. The LNR retains up to sixteen (16) digits. You may either choose a specific outside line by first pressing that outside line button or you can allow the line to be selected automatically by the LNR feature. Activate Dial Suite 64 SLT User Guide... -
Page 17: Paging
Paging ‐ Feature Code: Description You can make a public announcement to all extensions or to a group of extensions. The Suite 64 system provides both all‐call (heard by all users) and page zone (heard by a specific group of users). Page announcements are heard over the extension speakers. Activate – Dial the Page access code ( Speed Dial 3.10 ‐ Extension ‐ System Description The Speed Dial feature allows you to store frequently dialed numbers. There are 20 speed bins per extension and 100 system speed bins that can be shared by all extensions. Setup ‐ (speed#bin), input telephone #. Dial Press FLASH (hook‐switch flash). ‐ ‐ Dial the Speed Dial bin ( Suite 64 SLT User Guide... - Page 18 NOTES Suite 64 SLT User Guide...
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Page 19: Calling Features
Calling Features In Progress Features: Analog Ports Call Back (CO Line/Extension) Feature Code: Description The Call Back feature allows you to queue a busy outside line for use when it becomes available. Activate When you try to access an outside line or extension and get a busy tone, dial Call Park (Answer) Feature Code: Description The Call Park/Call Park Answer feature allows you to “park” a call at any extension. It is also used to retrieve a parked call from any extension. You can park and retrieve calls by dialing the Call Park code ( ) followed by the extension number where the call is to be/has been parked. Activate Dial + extension number where call is parked. Suite 64 SLT User Guide... -
Page 20: Call Pick Up
Call Pick Up ‐ Feature Code: Description The Call Pick Up (Group) feature is used to answer calls ringing at another extension. When you hear another extension in your pickup group ringing, press Or… When you hear an extension in a different pickup group ringing, dial that Call Pick Up ‐ Group number ( Activate Extension (Direct) Call Pickup: Dial ringing extension number, Group Call Pickup: Dial Or… ‐ Dial the group number of the ringing extension ( Camp On (Extension) Feature Code: Description The Camp On feature alerts the user of a busy extension that another extension is attempting a call. When you initiate a Camp On, the user at the busy extension hears a Camp On alert tone. Suite 64 SLT User Guide... -
Page 21: Flash (Co Line)
Activate and wait for them to answer. When you call a busy extension, dial Flash (CO Line) Feature Code: Description The Flash – CO Line feature is used with a call waiting feature from your telephone company. Flash – CO Line is used to generate a hook switch signal to the telephone company to answer the waiting call. Activate While connected to a CO Line, momentarily press the hook switch (FLASH) then dial Forced Intercom Tone Ring Feature Code: Description You can use the Forced Intercom Tone Ring feature to cause the called telephone to ring when you initiate an intercom call. After a Voice Announce connection has been established to an extension, you may change the alert signal at that extension from Voice Announce to Tone Ring. Activate When you call an extension that is in Voice Announce mode and wish to tone ring that extension, dial Suite 64 SLT User Guide... -
Page 22: Hold {Flash
Hold {FLASH} Description Place a call on hold:While on a call, press {FLASH} (hook‐switch flash). Hang up. The line is placed on System (Common) hold. Retrieve a call on hold: Press {FLASH} (hook‐switch flash). Intrusion (Extension/CO Line) Feature Code: Description The Intrusion feature allows the initiator to enter into an existing conversation when the initiator has been given the privilege to do so. Intrusion can be invoked both on a busy outside line and to a busy extension. Activate When you dial an extension that is busy, dial Suite 64 SLT User Guide... -
Page 23: Meet Me Page
Meet Me Page Feature Code: Description Any internal or external page announcement can be answered using a Meet Me Page code. After hearing a page announcement, you can dial the Meet Me Page code from any telephone and be connected to the person paging you. Activate While a page is currently in progress, dial Messaging (Call Me) 4.10 Feature Code: Description A busy or unattended SLT Telephone can be notified of a call attempt via the Suite 64 Messaging feature. Activate Set: When you have called an extension and wish to leave a message, press + Extension Number. Cancel: Dial Monitor (Extension/CO Line[Privacy Alert]) 4.11 Feature Code: Suite 64 SLT User Guide... -
Page 24: Ohva (Extension)
Description The Suite 64 system allows users to monitor conversations at other extensions. Monitoring of busy extensions and outside lines is possible only at extensions with a an authorized Monitor Class of Service. Activate When you dial an extension that is busy, dial . (Reference applicable laws when using this feature.) OHVA (Extension) 4.12 Feature Code: Description and talk over their speaker. When you call a busy extension, dial Suite 64 SLT User Guide... -
Page 25: Pulse To Dtmf Conversion
Pulse to DTMF Conversion 4.13 Feature Code: Description When the system is connected to Dial Pulse (Rotary) outside lines, you may manually force the system to send DTMF tones to. Activate After a Dial Pulse (rotary) call is made on a CO line, press . Any digits dialed will be sent in DTMF (Tone) mode. following the Tone Ring (Forced) 4.14 Feature Code: Description When a Deluxe Telephone in Voice Announce mode is called, you can change the alert to tone by pressing Activate Transfer While connected on a call (CO Line or intercom extension), press {FLASH} (hook switch flash). Listen for dial tone, then dial the destination where this call is to be transferred (extension, UCD Group, Virtual Number, etc.) Wait for the caller to answer ‐ to screen the transfer. Hang up to complete the transfer. Suite 64 SLT User Guide... - Page 26 NOTES Suite 64 SLT User Guide...
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