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Table of Contents
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Summary of Contents for Sagem EFT930SEM
- Page 1 EFT930SEM Countertop Terminal Quick Reference Guide...
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Page 2: Table Of Contents
123 Send PSTN Fixed Line Terminal INDEX PAGE Getting Started Terminal Layout Changing Your Till Roll Setting Up Your Terminal Changing Your Passwords Taking Card Payments Processing a Chip and PIN Refund Processing a Mail Order / Customer Not Present (CNP) Sale Processing a Banking Report Troubleshooting Terminal Management... -
Page 3: Getting Started
Getting Started In this pack you should have:- 1. Fixed Line Terminal 2. Telephone Adaptor 3. Telephone Cable (RJ11 Cable) 4. UK Power Lead 5. Manual “Magic” Cable (attached to terminal) 6. One full till roll 7. Any additional accessories you may have ordered If any of these items are missing please call our Technical Helpdesk on 0800 54 24 123... -
Page 4: Terminal Layout
Terminal Layout Printer Feed Display Function Buttons Menu Button Cancel Keypad Back Space Power On/Printer Feed Enter Chip & Pin Slot Magnetic Strip Date and Time Terminal Status Handset Number... -
Page 5: Changing Your Till Roll
Till Rolls Changing you Till Rolls Your terminal will only work using 123Send approved thermal paper. This can be purchased by visiting our online shop www.123send.net/shop or by calling 0800 54 24 123. To replace the till roll please follow the steps below: Open the paper housing cover by pulling the catch upwards. -
Page 6: Setting Up Your Terminal
Setting Up Your Terminal Setting up your terminal. DESCRIPTION INSTRUCTIONS Connect one end of the telephone line into the port labelled ‘IN’ on the ‘Magic Box’ Connect the other end of the cable into the telephone socket. You may need to use the adapter provided to ensure the connection is secure. -
Page 7: Changing Your Passwords
Changing Your Passwords Supervisor Password Your terminal has several security features enabled to minimise the risk of fraudulent transactions/refunds being processed. One such feature is a Supervisor Password which must be entered when processing refunds and banking reports. 123Send recommend that you change your password upon receipt of your terminal. To change your password please follow the steps below: TERMINAL DISPLAY DESCRIPTION... - Page 8 Changing Your Passwords Refund Password Your terminal has a Refund Password function. When you receive your terminal this password will be the same as the Supervisor Password. The Supervisor Password must be entered before processing a refund. To change your Refund Password please follow the below instructions. Please note, your Supervisor Password will remain unchanged.
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Page 9: Taking Card Payments
Taking a Payment using Chip and Pin TERMINAL DISPLAY DESCRIPTION Insert the Cardholder’s CARD into the reader with the chip facing up and towards the keypad. The terminal will check the card type then display the screen shown. Key in the amount in pence (i.e. - Page 10 Taking a Payment using the Magnetic Strip If the customer’s card does not have a chip on it then you can take payments by using the Swipe function on the terminal, which is located on the right hand side of the terminal, see page 3 TERMINAL DISPLAY DESCRIPTION Swipe the card towards you with the magnetic...
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Page 11: Processing A Chip And Pin Refund
Processing a Chip and PIN Refund TERMINAL DISPLAY DESCRIPTION On the Ready screen Press the Menu button once. Select F2 for Refunds. You will be prompted to key in your password (You should change this for security purposes from the default, please see page 6) Press OK once the password is entered. -
Page 12: Processing A Mail Order / Customer Not Present (Cnp) Sale
Processing A Mail Order / Customer Not Present (CNP) Sale TERMINAL DISPLAY DESCRIPTION On the Ready screen press the Menu button once. This will bring up a list of options. Select MAILORDER by pressing F1 on the keypad. To complete a CNP Sale select F4 on the keypad. -
Page 13: Processing A Banking Report
Processing a Banking Report In order to ensure accurate accounts you must carry out banking reports via your terminal on a regular basis. This will confirm the amounts processed. Below is a step by step guide on how to complete these processes. TERMINAL DISPLAY DESCRIPTION Press the Menu button twice to bring up a new menu... -
Page 14: Troubleshooting
Troubleshooting Please read the description below and follow the instructions to try and resolve the issue. If these do not work then please contact our Technical Helpdesk on 0800 54 24 123. TERMINAL DISPLAY DESCRIPTIONS The terminal is not able to communicate. Try powering down the terminal and rebooting to try and establish a connection. - Page 15 Troubleshooting (continued) Taking Your Terminal Outside of the UK Whilst you can take your terminal outside of the UK we do not recommend doing so as we cannot guarantee that the terminal will be able to make a connection through the local telephone systems. Terminal Displaying ‘Not Ready’...
- Page 16 Troubleshooting (continued) ISSUE SOLUTION FURTHER ACTION If these actions do not resolve the Open the paper house Terminal not printing and check to see if the issue contact the Technical Helpdesk on 0800 54 24 123 Printer Roll Bar is clean ...
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Page 17: Terminal Management
Terminal Management By following the simple guidelines below it can help get improved performance out of your terminal and minimise the risk of any faults occurring with the machine Read the 123Send Quick Reference Guide for instructions on how to set up your terminal ... -
Page 18: Additional Services
Additional Services and Products Available 123 Send can now offer the following services to our merchants*: Adding surcharge to your terminal. To set the level of surcharge on your terminal please contact the Technical Helpdesk on 0800 54 24 123. ... -
Page 19: Terminal Menu Structure
Terminal Menu Structure The table below shows the layout of the menu structure of your terminal. To access the first level options press the ‘Menu’ button once and use the centre button to navigate you way through this menu. To gain access to each option simply press ‘OK’. To access some of the options it requires the Supervisor Password to be entered. -
Page 20: Contact Numbers
Useful Contact Numbers WorldPay: 08457 61 62 63 – (Option 1) Merchant Helpdesk WorldPay: 08457 600 500 – Authorisation Number Barclays Business: 08448 11 66 66 – Merchant Helpdesk Barclays Business: 08448 22 20 00– Authorisation Number Lloyds Cardnet: 01268 567 100 – Merchant Helpdesk Lloyds Cardnet: 01268 822 822 –... - Page 21 Long Term Hire We offer a range of contract terms to suit your business needs. Contracts starting from 12 months to out-right purchase options. 123Send has it covered NEW Release… Roaming SIM Maximise your coverage with our Roaming SIM card that ensures your GPRS terminal picks up the strongest carrier signal wherever CALL 0800 54 23 123 you are.
- Page 22 Short Term Hire Contracts starting from just 3 days… Exhibitions/Live Events/ Auctions/Busy periods/ Festivals/ Sample Sales/Country Fairs/Trading Emergencies and more 123Hire has it covered Repair Options Call free 0800 54 23 123 We know that ‘things happen’ which is why we offer comprehensive repair options for all our terminals, covering both Long Term Contracts and Purchased Terminals.
- Page 23 Refer a Friend and earn… Easy Money: Recommend 123 Today… £25.00 Recommend 123Send and when your friend signs up we’ll send you £25.00 *conditions apply HOW: Go online: www.123send.net/friend Call: 0800 54 23 123 Email: friend@123send.net...
- Page 24 Sales: 0800 54 23 123 Technical Helpdesk: 0800 54 24 123 123 Send 120 Leman Street London E1 8EU www.123send.net Scan this using any QR reader and be connected to the 123Send website...
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