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44
Appendix
Consumer Dispute Resolution Standards
Types of Consumer Damage
If you need important repairs within 10
days of purchase
If critical parts need repair within 1 month
from purchase date
If the exchanged product requires major
repairs within one month
When not exchangeable
When a fault occurs
Under the
The same defect was repaired, but the
normal usage
fault reappeared. (3rd times)
condition,
It had repairs made four times due to
in case of
various parts of the problem, but the fault
occurring
reappeared. (5th time)
performance
Unrepairable
or functional
breakdown
If the operator has lost the product re-
naturally
quested by the customer for repair or has
not delivered for more than one month
If repair is not possible because Service
Center do not have repair parts
Damage that occurred during shipping
process and product installation when
purchasing the product
Compensation Details
Within the
warranty
period
Product
exchange or
purchase refund
Product
exchange or free
repair
Purchase refund
Free repair
Product
good with the
exchange or
specified amount
will be refunded
purchase refund
by adding 10 %.
depreciated good
with the specified
refunded by adding
Product
Exchange
After the
warranty
period has
expired
Paid repair
Value of the
depreciated
Value of the
amount will be
purchase price
10 %.
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