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Matrix Telecom DSS45 User Manual

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DSS45
User's Guide
Version 1
September 2006
MATRIX TELECOM PVT. LTD.
MATRIX TELECOM PVT. LTD.
MATRIX TELECOM PVT. LTD.
MATRIX TELECOM PVT. LTD.
MATRIX TELECOM PVT. LTD.
Corporate Office:
394-GIDC, Makarpura,
Vadodara-390 010, India
Tel. : +91 265 2630555
Fax : +91 265 2636598
E-mail: Info@MatrixTeleSol.com
URL: www.MatrixTeleSol.com
Factory:
39-GIDC, Waghodia-391 760
Dist. Vadodara, India
Tel. : +91 2668 263172/73
Fax : +91 2668 262631
E-mail: Support@MatrixTeleSol.com

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Summary of Contents for Matrix Telecom DSS45

  • Page 1 DSS45 User’s Guide Version 1 September 2006 MATRIX TELECOM PVT. LTD. MATRIX TELECOM PVT. LTD. MATRIX TELECOM PVT. LTD. MATRIX TELECOM PVT. LTD. MATRIX TELECOM PVT. LTD. Corporate Office: Factory: 394-GIDC, Makarpura, 39-GIDC, Waghodia-391 760 Vadodara-390 010, India Dist. Vadodara, India Tel.

  • Page 3: Documentation Information

    Neither Matrix Telecom nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs or expenses incurred by purchaser or third parties as a result of:...

  • Page 4: Welcome

    In fact, most problems reported are minor and can be easily solved over the phone. In addition, technical consultation is available from Matrix engineers every business day. We are always ready to give advice on application requirements or specific information on installation and operation of our products. DSS45 User’s Guide...

  • Page 5: Table Of Contents

    Matrix Contents Documentation Information ............3 Welcome ..................4 Introduction .................. 7 Installing the DSS45 ..............9 Knowing Your DSS45 ..............15 Features of DSS45 ..............24 Using the DSS45 ............... 31 DSS45 User’s Guide...
  • Page 6 Matrix DSS45 DSS45 User’s Guide...

  • Page 7: Introduction

    Matrix Introduction The DSS45 is a versatile, user friendly, compact, feature-rich Operator Console. The DSS45 is an effective tool to manage calls efficiently. The DSS45 is extensively used in offices, factories, hotels, hospitals and other business establishments to increase productivity. The DSS45 is shown in the figure below.
  • Page 8 • The DSS45 offers auto hands free mode. • The DSS45 offers four levels of volume in handset speech. • The DSS45 has a mice and a speaker for hands free operation. • The DSS45 can be programmed for four different ringer modes.

  • Page 9: Installing The Dss45

    • Use DSS45 at temperatures between +5°C (41°F) and +55°C (131°F). • Make sure that DSS45 is at least one meter away from any radio equipment, such as pagers, television sets, device containing coils, otherwise its performance may be impaired.
  • Page 10 Matrix Installation of DSS45 Connection Box RJ-11 to RJ-11 DB-9 to RJ-11 Splitter Cable Cable Cable Connection Box • You can connect DSS45 close to the system as well as away from the system. DSS45 User’s Guide...
  • Page 11 Please note that if DSS45 is used with Focus or Empire then it should be connected to the thick cable of the splitter cable and if DSS45 is used with Team then it should be connected to the thin cable. The other end of the cable having RJ11 connector is to be connected to DSS45.
  • Page 12 DSS45. Keep DSS45 facing the operator. • Connect the handset to DSS45. If DSS45 is to be installed away from the system then all the accessories are required. Please follow the following steps and make connections as shown in the figure: •...
  • Page 13 Connect the DB-9 connector end of the cable to the splitter cable. • Please note that if DSS45 is used with Focus or Empire then it should be connected to the thick cable of the splitter cable and if DSS45 is used with Vision or Team then it should be connected to the thin cable.
  • Page 14 • Switch ON the system. • DSS45 will reset with message “MATRIX DSS45”. • At this stage, DSS45 will not accept any command since it is not interfaced with the system software wise. • Enter the programming mode from any other extension. Please refer to “Programming the System”...

  • Page 15: Knowing Your Dss45

    Matrix Knowing Your DSS45 DSS45 houses a 2 line x 16 characters adjustable LCD, 25 keys with LED indication and 20 other keys. It has special features like 8 level speakerphone, handset with 4 level volume control, auto hands-free mode, etc. The functions and the use of each of them is...
  • Page 16 So, the operator always knows how many calls are pending. • While DSS45 is being used for programming or other control functions, pending call counts are not displayed. Different messages are displayed on LCD on different occasions.
  • Page 17 A LA RM RING Operator is abs ent OP R A B S E NT The DSS45 provides messages on line 2 of LCD to show current status of the system. These messages are as under: Sr. LCD message Description...
  • Page 18 The Programmable Keys • As explained, DSS45 houses in all 45 keys. These keys are functionally divided into four groups viz. Extension DSS keys, Trunk DSS keys, Dialing keys and Special function keys.
  • Page 19 Special Function Keys: • The DSS45 possess 12 function specific keys viz. ‘func’, ‘vol’, ‘spk’, ‘hold’, ‘trf/fl’, ‘spd’, ‘redial’, ‘ans’, ‘page’, ‘page’, ‘ack’, ‘conf’. ‘vol’ key is physically one key but does two functions, to increase and decrease the volume.
  • Page 20 Flashing-slow The extension/trunk is on hold Current Status The operator can know the Current Status of any extension line/ trunk by pressing the DSS key of that extension line/trunk. This information shown on the LCD. DSS45 User’s Guide...
  • Page 21 Matrix For Extension Sr. Message on DSS45 Meaning 205 BUSY 210 Extension in speech with other extension 205 BUSY L4 Extension in speech with trunk 205 RINGING Extension ringing 205 PRG RING Extension getting program ring 205 DIAL TONE Extension getting dial tone...
  • Page 22 This feature is helpful in noisy conditions. • Two-way speakerphone: DSS45 has a mike and a speaker for hands-free operation. Speakerphone has 8 levels of volume control. Press ‘spk’ key to activate speakerphone with handset on hook.
  • Page 23 • Ringer volume control: When you receive a call on DSS45, buzzer the rings. You can increase or decrease volume of ringer. This can be done when DSS45 is ringing. Press ‘up’ or ‘down’ arrow to increase or decrease ringer volume. 8-level volume control in 8 steps is available.

  • Page 24: Features Of Dss45

    SE mode. Doing so the system restarts. If the handshake between DSS45 and the system is proper, “OPERATOR ABSENT” message is displayed on the LCD. If DSS45 is to be taken out of service, it should be deactivated. This could be done either from DSS45 to any other extension.
  • Page 25 Please refer ‘Distinctive Rings’ in Team/Focus/Empire System Manual. Ringer Modes: DSS45 rings every time there is a fresh call. This ring draws operator’s attention to the arrival of a new call. DSS45 allows four modes of programming for ringer.
  • Page 26 For programming details, please refer ‘Operator Console’ in Team/ Focus/Empire System Manual. Automatic Acknowledge: DSS45 gives ring each time a new call lands on it. Sometimes, when the operator is busy talking with other call, the new ring disturbs her present conversation. If her existing call is important and she needs to continue with it, she has to press ‘ack’...
  • Page 27 Focus/Empire System Manual. Key Click: Any key of the DSS45 is pressed on the DSS45, it produces a sharp beep. This is known as key click. Key click assures the operator about sure depression of the key. The key click is very useful if the operator surrounding is noisy.
  • Page 28 When there are no calls pending on the DSS45, these counts show “00”. If a fresh trunk call lands on the DSS45, the count becomes “10”. The moment the operator answers the call, the count becomes “00”...
  • Page 29 Up arrow Down arrow redil Programming the system with DSS45 Activate DSS45 and make Operator Present Feature Action Display/Response SE Mode Press 'func' key. FUN COMMAND? Press 9. PASSW ORD? Enter SE Password. PGM COMMAND?
  • Page 30 Feature XXX Invalid Command. ERR, COMMAND? During programming, you can continue using DSS45 for call management. All the functions are allowed even during programming. If you need to use the numeric keys for any call management function, press ‘func’ key to suspend programming.

  • Page 31: Using The Dss45

    Matrix Using the DSS45 A Guide to DSS45 user: The following table explains the steps of using various features of the PBX using the DSS45. Action Display/Response Feature Press DSS key for Ring Back Tone Internal Call extension. Speech established when the called party answers.
  • Page 32 Press 'trf/fl'. original call. Call transferred to the extension and speech can be established. Call lands on DSS45, Call Answer the buzzer starts. Press 'ans' key You get connected to the first call from the queue OR...
  • Page 33 * During transferring calls there is no need to press the 'hold' key to put the trunk calls on hold. If the operator presses any key the trunk goes on hold automatically. This is known as implicit hold. DSS45 User’s Guide...
  • Page 34 Party Press 'conf' key. 3 way speech. 3 way mode as described Conference- in call splitting. Unsupervised (Call transfer Press 'trf/fl' key. Trunk1-Trunk2 speech. trunk-to-trunk) Please refer 'Direct Outward System Access(DOSA)' in Team/Focus/Empire System Manual. DSS45 User’s Guide...
  • Page 35 Press Flash-1. Speech with the first call. Talk for at least 7 seconds. Press #. To inform the system to pass following code. Press Flash-2. Speech with the second call. Talk for at least 7 seconds. DSS45 User’s Guide...
  • Page 36 Trunk dial tone. The system dials out the number. Memory Dialing** Press 'spd ' key. MEM DIALING Press Location Code. L2 FREE The memory number is display. ** Please refer 'Abbreviated Dialing' in Team/Focus/Empire System Manual for more details. DSS45 User’s Guide...
  • Page 37 Cancel Trunk Reservation Press 51-0. OK, COMMAND? Call the remote end. Speech established. Remote Programming Press 'func'. FUN COMMAND? Press '9'. PGM COMMAND? Enter the required OK, COMMAND? commands. Press '0'. Exit from SE mode. FUN COMMAND? =X=X= DSS45 User’s Guide...