Warranty Conditions; Exclusions Of Warranty (Usage Defects) - SMS TORK LS Series User Manual

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USER MANUAL
SMS SANAYİ MALZEMELERİ ÜRETİM VE SATIŞI A.Ş.
Head Office: Bostancı Yolu Cad. Kuru Sok. No:16 Y. Dudullu, 34776 Ümraniye - İstanbul - Turkey
Tel: +90 (216) 364 34 05 (pbx) Fax: +90 (216) 364 37 57 export@sms-tork.com www.sms-tork.com.tr
All rights of publication, copy and quotation are belongs to SMS Sanayi Malzemeleri Üretim ve Satışı A.Ş.
LS
SERIES
14
Factory: İMES O.S.B. 5. Cad. No: 6 Çerkeşli OSB Mah. Dilovası - Kocaeli - Turkey
Tel: +90 (262) 290 20 20 Fax: +90 (262) 290 20 21

WARRANTY CONDITIONS

1. If there is a fault caused by the production, the manufacturer will repair or replace the defective
product in its sole discretion.
2. The warranty period is two (2) years and starts from the date of delivery of the product to consumers.
3. All products, including all sub-parts, covered by our warranty.
4. The maximum repair time is one (1) month and starts from the products' arrival date to SMS factory.
5. Within the warranty period, both in material and workmanship, as well as in case of manufacturing
defects, products will be repaired without any charge under any name (labor costs, or the cost of replaced
parts).
6. During the warranty period, provided that the products will be exchanged free of charge if the fault is
sourced by production.
7. Damages caused by the using of the product contrary to the points listed in the operating instructions
are excluded from warranty coverage.
8. If there are complaints about the product please contact customer relations manager firstly.
9. For return or repair-maintenance of products send them to the factory to the customer relations
department.
10. If products come to the factory, it doesn't mean acceptance of return and received by officers. Returns
accepted, with the approval of the examination will be only after the relevant department managers.
11. Consult to General Directorate of Consumer and Competition Protection of the Ministry Industry and
Commerce of Turkey about the issues may arise with warranty certificate.

EXCLUSIONS OF WARRANTY (USAGE DEFECTS)

1. Malfunctions occurring after the expiration of the statutory warranty,
2. The faults caused by improper use of the product by the user, (improper using to the instruction
manual),
3. Any relevant malfunctions caused by other equipment in use,
4. Changes and damages not caused by the product manufacturer; for example, the case of the opening
of the product by not authorized workshops,
5. All failures depend on the system (electricity, air, etc),
6. Failures depend on the intervention of unauthorized service,
7. Products with damaged or destroyed warranty label,
8. In case of damage to outer surface of the product,
9. The faults in the caused by falling, hit, etc,
10. Faults occurred on dusty, damp, extreme heat or cold environments,
11. Faults caused by natural disasters such as flood, fire, earthquake, lightning, etc,
12. Faults caused by electrostatic discharge (ESD) damage.
All rights of publication, copy and quotation are belongs to SMS Sanayi Malzemeleri Üretim ve Satışı A.Ş.

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