CheckBox HSv530a Setup & User Manual
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CheckBox HSv530a Setup & User Manual

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Wireless Systems
HSv530a
WiFi Controller
CheckBox Wireless Systems
are designed to be Easy to
tm
Install, Easier to Manage and Easiest to Afford. To make set
up as easy as possible, please take a moment to completely
read through these instructions before you begin.
www.CheckBoxSystems.net

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Summary of Contents for CheckBox HSv530a

  • Page 1 Wireless Systems HSv530a WiFi Controller CheckBox Wireless Systems are designed to be Easy to Install, Easier to Manage and Easiest to Afford. To make set up as easy as possible, please take a moment to completely read through these instructions before you begin.
  • Page 2 The answer to most questions can be found in here. We are constantly working to add new features to CheckBox, and as these features are developed they will be added to your system automatically via system updates. These updates may change the way some of your administration screens appear and how features function.

  • Page 3: Table Of Contents

    Signal strength, power levels and antennas……………………..……25 Mesh repeaters and the mesh node status display…………..………27 Final Installation Checklist…………………………….………………...29 CheckBox S/A/F/E - The Survey and Feedback Engine………….….30 Setting up CheckBox S/A/F/E………………………………….31 Receiving & Responding to Messages w/S/A/F/E…………...34 Creating Guest Surveys with S/A/F/E…………………….…...35 S/A/F/E Guest Contact Information…………………………..36...

  • Page 4: Connecting Checkbox

    Connecting CheckBox The best way to connect your CheckBox System is directly to your DSL, fiber, satellite, or cable modem. It can also be connected through a switch or dedicated firewall system, which may require some configuration on your switch or firewall.

  • Page 5: Installing The Checkbox Hsv530A Controller

    Installing The CheckBox HSv530a Controller Locating the equipment The CheckBox HSv530a must be located indoors in a dry area and should be located close to power and the Internet connection(s) Connecting the equipment The CheckBox HSv530a will connect to your DSL, fiber, satellite, or cable modem using an Ethernet network cable.

  • Page 6: Logging Into Your Management Screens

    To learn how to access the system from outside the system see Accessing Your System from the Internet section in this guide. To access CheckBox from inside the system make sure your computer is connected to the system, either by a wireless connection or through a wired Ethernet port connected to the CheckBox controller.

  • Page 7: Assigning Flexible Ports

    Local or Internet. Normally you will only make changes to these ports when you first set up your CheckBox or after adding or deleting an Internet connection.

  • Page 8: Network Setup

    Network Setup You probably will not need to make any changes in the network setup of your CheckBox system as most Internet Service Providers use DHCP, Dynamic Host Configuration Protocol, to tell the devices connected to their network what address and other parameters to use.
  • Page 9 When using CheckBox mesh node access points the ssid and channel of the access points is set and controlled from with in the management screens of the CheckBox. If you are using other brands of access points you will need to manage channel changes and SSID as per their manufacturer’s directions.
  • Page 10 Network Throughput Test You can test the speed of the connection between devices on your property and the CheckBox controller by connecting to your admin page with a phone, tablet or laptop via WiFi and then going to Network Setup -> Network Test.

  • Page 11: Setting Up & Using Multinet

    Client Isolation and P2P Inhibit options. After making changes press Update. Changes may take a few moments to take effect, and if you are connected to the CheckBox wirelessly your connection may be dropped. Guest Network 2 If you would like to enable a second guest network select Guest Network 2 from the gray menu bar.
  • Page 12 Site and Access Controls Admin Network With CheckBox MultiNet you can add a third, private network for management use. This network doesn’t use tickets or PermaCodes like the guest network, instead it uses an encryption key and is secured with WPA2 encryption.

  • Page 13: Setting Up Guest Access

    Setting up Guest Access In order for guests to access the Internet through your CheckBox System they have to be authenticated. There are several ways your guests can authenticate, including: Access Tickets PermaCodes Credit Cards and PayPal Free Access Third Party Systems such as reservation or point-of-sale.* *Your CheckBox can also be tied to your company loyalty card rewards program and integrated into point-of-sale systems.

  • Page 14: Using Credit Cards & Paypal

    Once you have completed setting up your PayPal account and have copied your identity token, open the administration page on your CheckBox System and go to Access Controls on the top menu and then PayPal Setup in the drop down menu.

  • Page 15: Free Access

    Free Access The Free Access System allows you to give your guests free access two different ways: You can allow free access once per period, for example 15 minutes free every day, or 1 day free per week. This is great for a coffee shop or restaurant that wants to advertise free internet access but prevent guests from taking up a table for hours upon hours.

  • Page 16: Permacode

    PermaCode PermaCodes are special Access Codes you can define yourself. Usage is similar to ticket numbers, but these codes are reusable by multiple guests at the same time. You may change PermaCodes at anytime, and any guest devices previously activated will still remain activated until the time set for their code has expired.

  • Page 17: Customizing Your Welcome Screen

    Active Clients table. Although your CheckBox can not validate any of the information provided by guests, the guests will be required to enter information, and if your staff sees invalid information listed under Active Clients (bogus room numbers or locations) they can simply disable the user.
  • Page 18 320 pixels wide and 120 pixels tall works best. You can make them less wide or less tall. As for file size, somewhere between 20Kb and 60Kb is about right. CheckBox will not accept graphic larger than 100Kb in size For the Welcome Screen CheckBox can accept files in .jpg, .bmp and .gif format.

  • Page 19: Accessing Your System From Outside The System

    Accessing Your System from Outside The System But Inside Your Network I f you have your CheckBox connected to your company network you can access the System Administration Screens from any device on your network, even if these devices are not connected to the CheckBox system. In order to access your CheckBox from your office network or router you will need to know the WAN IP address assigned to the CheckBox by your network.
  • Page 20 CheckBox System when you are logging in directly to the CheckBox. If you do not have a site ID number and user name, please contact support@checkboxsystems.net to request one.

  • Page 21: Accessing Your System From The Internet

    System www.checkboxsystems.net. There you will find a link to log into your CheckBox system from anywhere. The second way is to log on directly to your CheckBox via the system’s IP address. In order to access your CheckBox System through the CheckBox Support web site you will need a site number and user name.

  • Page 22: Manually Authorizing Devices

    Power off the device you want to authorize. Press the Clear List button on the Clients not Authorized screen. Power up the device and make sure it connects to the CheckBox WiFi. Refresh the Clients not Authorized screen and that device should not be the only device shown.

  • Page 23: Client Usage Policy

    Client Usage Policy With the Client Usage Policy function, you can set how much network bandwidth a guest can use. While most guests will never reach their bandwidth limits some guests may attempt to use the system for downloading or streaming large files, including video. This can negatively impact all of your guests.

  • Page 24: Network Statistics

    Network Statistics You can track total data amounts consumed by your CheckBox System under Network Setup -> Statistics . Here you can track both inbound and outbound data usage for your system for the past 30 days, and also see historical usage over the past twelve months.

  • Page 25: Signal Strength, Power Levels And Antennas

    TV broadcast is. For a successful connection not only does a signal need to get from the CheckBox to the user’s device, but they need to get a signal back to the CheckBox. Portable WiFi devices are not all created equal and few have an external antenna.
  • Page 26 interference in the area? On a flat open field with no interference a signal can travel up to 1000’. When we start adding walls, other devices and users, that distance will begin to shrink. For example, a hotel with two wings each 200 feet long and three floors per wing, made of rebar reinforced concrete, might need 16 or more meshing access points to provide solid coverage.

  • Page 27: Mesh Repeaters And The Mesh Node Status Display

    These meshing access points can run as wired access points, connecting back to your CheckBox Controller with a wired connections, or as wireless meshing access points, connecting automatically back to the controller wirelessly. When run in a wireless mesh configuration the access points do need to be connected to a nearby power source.
  • Page 28 The third column shows the name or location of the unit from which this unit gets it’s connection, this may be the CheckBox controller or another repeater if the units have daisy chained themselves. Mesh repeaters are constantly evaluating their connections and “talking” to other repeaters and the controller to determine the best route back to the controller and the internet.

  • Page 29: Final Installation Checklist

    Physical Installation - CheckBox ❑ CheckBox controller unit is connected to power. ❑ CheckBox controller unit is connected to internet connection. ❑ Network connection cable s are not stapled to walls or cable tied to AC wiring or power lines.

  • Page 30: Checkbox S/A/F/E - The Survey And Feedback Engine

    - instantly and easily via any connected device to increase customer service and guest satisfaction. With the CheckBox Survey and Feedback Engine as soon as your guests log onto your WiFi your CheckBox automatically sends a welcome message via email or text. This...

  • Page 31: Setting Up Checkbox S/A/F/E

    In the area labelled Entry Field for Survey Contact Info click on the button marked Enabled to turn on the S/A/F/E feature. The CheckBox Welcome page will now have a field where guests can enter either their email address or mobile phone number for texting.
  • Page 32 Login here with your Site number, Username and password. This portal can also be used to remotely log in from anywhere to manage both your CheckBox Guest WiFi and your S/A/F/E Systems and can be reached directly by going to https://portal.checkboxsystems.net...
  • Page 33 Click on the Add New Message button. On this page you will create the welcome messages emailed or texted to your guests when the first connect to your CheckBox. You can create multiple messages and save them, but only one message at time can be active.

  • Page 34: Receiving & Responding To Messages W/S/A/F/E

    This link will take you directly to the guest’s message in the CheckBox Portal. You can also read and reply to text messages from your portal page.

  • Page 35: Creating Guest Surveys With S/A/F/E

    Creating Guest Surveys with S/A/F/E You can use S/A/F/E to automatically send out a survey to your guests after they have left your property. CheckBox will monitor the guest’s connection, and when they have disconnected from the network after a waiting pre-determined interval they survey can be automatically sent.

  • Page 36: S/A/F/E Guest Contact Information

    You can view and download the contact information for your guest by going to Messages -> Guest Contact Info. Here you find a list of when the guest first and last connected to your CheckBox and their email or mobile number. You can download this information to use in a...

  • Page 37: System Alerts

    Setting alerts to Normal will generate an alert if a CheckBox mesh node or a controller unit two check in cycles. This is the setting most users will want.

  • Page 38: Included And Optional Services

    Included and Optional Services Included Warranty and Extended Warranty Support Your CheckBox System includes a one year warranty from the date of purchase. This warranty includes: • A hardware warranty with advanced exchange replacement • Phone and email support for property management and staff •...
  • Page 39 CheckBox will not provide or share this information to any individual or organization outside of our business partner’s and will only do so for use as needed to provide services to our clients and to market to potential clients. CheckBox does not sell any client information and does not share information outside of normal business operations (unless compelled by law).
  • Page 40 In no event shall CheckBox Systems be responsible for consequential damages due to the failure of this system or any of it’s components. We reserve the right to terminate support in the unlikely event of excessive, or abusive calls.

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