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Motorola solutions MCC 7100 IP Setup And User Manual

Motorola solutions MCC 7100 IP Setup And User Manual

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SYSTEM RELEASE 7.15
®
ASTRO
25
INTEGRATED VOICE AND DATA
MCC 7100 IP Dispatch
Console Setup and User
Guide
JULY 2016
MN000672A01-E
© 2016 Motorola Solutions, Inc. All rights reserved

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  • Page 1 SYSTEM RELEASE 7.15 ® ASTRO INTEGRATED VOICE AND DATA MCC 7100 IP Dispatch Console Setup and User Guide JULY 2016 MN000672A01-E © 2016 Motorola Solutions, Inc. All rights reserved...

  • Page 3: Copyrights

    Motorola Solutions, Inc. Furthermore, the purchase of Motorola Solutions products shall not be deemed to grant either directly or by implication, estoppel or otherwise, any license under the copyrights, patents or patent applications of Motorola Solutions, except for the normal non-exclusive, royalty-free license to use that arises by operation of law in the sale of a product.
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  • Page 5: Contact Us

    The page number with the error • A description of the error We welcome your feedback on this and other Motorola Solutions manuals. To take a short, confidential survey on Motorola Solutions Customer Documentation, go to docsurvey.motorolasolutions.com scan the following QR code with your mobile device to access the survey.
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  • Page 7: Document History

    MN000672A01-E Document History Document History Version Description Date MN000672A01-A Original release of the MCC 7100 IP Dispatch Console October 2014 Setup and User Guide. MN000672A01-B Terminology update changing CRYPTRmicroManage- October 2015 ment to CRYPTRManagement and CRYPTR 2 to CRYPTR, along with another minor updates of the MCC 7100 IP Dispatch Console Setup and User Guide manual.
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  • Page 9: Table Of Contents

    List of Figures......................17 List of Tables......................19 List of Processes...................... 21 List of Procedures.....................23 About MCC 7100 IP Dispatch Console Setup and User Guide......27 What is Covered In This Manual?....................27 Helpful Background Information....................27 Related Information........................27 Chapter 1: MCC 7100 IP Dispatch Console Description........29 MCC 7100 IP Dispatch Console in Console Site Architectures...........31...
  • Page 10 Setting Up the MCC 7100 IP Dispatch Console................42 Installing the MCC 7100 IP Dispatch Console Inside the ASTRO RNI......42 Installing the MCC 7100 IP Dispatch Console Outside the ASTRO RNI......43 Installing the .NET Framework 3.5 Outside the ASTRO RNI.........44 Upgrading an Existing MCC 7100 IP Dispatch Console...........
  • Page 11 Setting Up the Network..................... 65 Setting Up a Proxy Server Connection Outside the ASTRO RNI......65 Setting Up the Domain for an MCC 7100 IP Dispatch Console Inside the ASTRO Radio Network Infrastructure............... 66 Configuring the Local Hosts File for Consoles in Conventional K Core Systems or Outside the ASTRO RNI..............
  • Page 12 MCC 7100 IP Dispatch Console Disaster Recovery..............84 Recovering an MCC 7100 IP Dispatch Console Installation..........84 Critical Backup Files for the MCC 7100 IP Dispatch Console.......... 85 Configuring the Audio Interface Module Local Relays............87 Recovering a Damaged or Missing CRYPTR micro Card..........87 Chapter 3: PRX 7000 Console Proxy Setup and Installation........
  • Page 13 Troubleshooting USB Audio Interface Module Upgrade Issues......117 Troubleshooting Peripherals................118 Chapter 5: Console Dispatch Status and Peripheral Configuration Tool..119 Console Dispatch Status (MCC 7100 IP Dispatch Console)............. 119 Console Dispatch Status Taskbar Icon................119 Customizing the Console Dispatch Status Taskbar Icon........119 Proxy Server List......................120...
  • Page 14 Contents Remote OP Connection Black List..................125 Adding a Remote MCC 7100 IP Dispatch Console to the Black List....126 Editing a Remote MCC 7100 IP Dispatch Console on the Black List....126 Removing a Remote MCC 7100 IP Dispatch Console from the Black List..127 MCC 7100 Peripheral Configuration Tool..................127...
  • Page 15 Appendix C: MCC 7100 IP Dispatch Console System Release Compatibility... 165 ASTRO 7.15 Components in an ASTRO 7.13 System..............165 Setting Up the MCC 7100 IP Dispatch Console in a System From a Previous ASTRO 25 Release..........................166 ASTRO 7.15 Components in an ASTRO 7.14 System..............167 Setting Up the ASTRO 7.15 MCC 7100 IP Dispatch Console in an ASTRO 7.14 System..167...
  • Page 16 MN000672A01-E Contents Other System Updates and Considerations................168 Send Feedback...

  • Page 17: List Of Figures

    MN000672A01-E List of Figures List of Figures Figure 1: MCC 7100 IP Dispatch Console System Diagram..............30 Figure 2: microSD to SD Adapter......................56 Figure 3: KVL 4000 Model T7537B with CRYPTR micro Keyloading Cable.......... 57 Figure 4: USB Audio Interface Module – Audio Routing..............101 Figure 5: USB Audio Interface Module Port Connections..............
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  • Page 19: List Of Tables

    Table 5: Analog Conventional Feature for the MCC 7100 IP Dispatch Console........33 Table 6: Encryption Feature for the MCC 7100 IP Dispatch Console............ 33 Table 7: Integrated Tone Paging Encoder Feature for the MCC 7100 IP Dispatch Console....34 Table 8: Hardware Specifications for HP Z420 Workstation..............39 Table 9: Laptop Hardware Specifications....................40...
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  • Page 21: List Of Processes

    List of Processes Setting Up the MCC 7100 IP Dispatch Console ..................42 Installing the MCC 7100 IP Dispatch Console Inside the ASTRO RNI ..........42 Installing the MCC 7100 IP Dispatch Console Outside the ASTRO RNI ..........43 Upgrading an Existing MCC 7100 IP Dispatch Console ................44 Configuring Windows Components .......................
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  • Page 23: List Of Procedures

    Disabling Feedback Audio for Headset Devices ................... 65 Setting Up a Proxy Server Connection Outside the ASTRO RNI ............65 Setting Up the Domain for an MCC 7100 IP Dispatch Console Inside the ASTRO Radio Network Infrastructure ............................ 66 Configuring the Local Hosts File for Consoles in Conventional K Core Systems or Outside the ASTRO RNI ............................
  • Page 24 Adding a Remote MCC 7100 IP Dispatch Console to the Black List ...........126 Editing a Remote MCC 7100 IP Dispatch Console on the Black List ..........126 Removing a Remote MCC 7100 IP Dispatch Console from the Black List ......... 127 Mapping and Unmapping a Speaker ....................129 Testing a Speaker ..........................
  • Page 25 Enabling Receive AGC Through Registry Setting ................156 Setting Up the MCC 7100 IP Dispatch Console in a System From a Previous ASTRO 25 Release .. 166 Setting Up the ASTRO 7.15 MCC 7100 IP Dispatch Console in an ASTRO 7.14 System ....167...
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  • Page 27: About Mcc 7100 Ip Dispatch Console Setup And User Guide

    119, provides descriptions and procedures for using the Peripheral Configuration Tool and Console Dispatch Status that are installed as part of the MCC 7100 IP Dispatch Console and PRX 7000 Console Proxy installations. • Instant Recall Recorder on page 141 provides descriptions and procedures for using the Instant Recall Recorder that is installed as part of the MCC 7100 IP Dispatch Console.
  • Page 28 MN000672A01-E About MCC 7100 IP Dispatch Console Setup and User Guide Related Information Purpose Also known as R56 manual. This manual may be purchased on CD 9880384V83, by calling the North America Parts Organization at 800-422-4210 (or the international number: 302-444-9842).

  • Page 29: Chapter 1: Mcc 7100 Ip Dispatch Console Description

    Chapter 1 MCC 7100 IP Dispatch Console Description The MCC 7100 IP Dispatch Console is a software-based dispatch console that requires no external hardware connections to perform dispatch operations. The MCC 7100 IP Dispatch Console can be ® located inside the ASTRO 25 Radio Network Infrastructure (RNI) at a console site or conventional ®...

  • Page 30: Figure 1: Mcc 7100 Ip Dispatch Console System Diagram

    RNI DMZ CEN VPN Server Customer Network Internet MCC 7100 IP MCC7100_Sys_Arch_C Dispatch Console The MCC 7100 IP Dispatch Console system components include : • MCC 7100 IP Dispatch Console Software • PRX 7000 Console Proxy • Console Site Control Room Firewall •...

  • Page 31: Mcc 7100 Ip Dispatch Console In Console Site Architectures

    An MCC 7100 IP Dispatch Console is supported in K, L, and M core system architectures. An MCC ® 7100 IP Dispatch Console is not supported in ASTRO 25 Express systems.

  • Page 32: Astro 25 Trunking Features

    This section provides a list of the MDC 1200 analog conventional features supported by the MCC 7100 IP Dispatch Console. Table 4: MDC 1200 Analog Conventional Feature for the MCC 7100 IP Dispatch Console MDC 1200 Conventional Feature Call Alert...

  • Page 33: Analog Conventional Features

    Radio Enable/Disable Voice Selective Call Analog Conventional Features This section provides a list of the analog conventional features supported by the MCC 7100 IP Dispatch Console. Table 5: Analog Conventional Feature for the MCC 7100 IP Dispatch Console Analog Conventional Feature Analog Talk &...

  • Page 34: Integrated Tone Paging Encoder Features

    The MCC 7100 IP Dispatch Console is a software-based dispatch console that requires no external hardware connections to perform dispatch operations. Audio Vocoding is performed within the Microsoft Windows 7 operating system. If equipped, the MCC 7100 IP Dispatch Console can work with the computer built-in speakers and microphone.

  • Page 35: Prx 7000 Console Proxy

    License Server The license server is a web server used to generate a license file for activating an MCC 7100 IP Dispatch Console during installation. This file contains the required licensing information as well as the number of connections that the PRX 7000 Console Proxy supports.

  • Page 36: Customer Enterprise Network Components

    Link Op. The Link Op refers to the console that is in control of the active link between the site and the zone controller or site controller. A Link Op is required at a site that contains a PRX 7000 Console Proxy so that an MCC 7100 IP ®...

  • Page 37: Mcc 7100 Ip Dispatch Console And Issi 8000/Cssi 8000

    RTU. Similarly, an RTU can support multiple MCC 7100 IP Dispatch Console connections. If the link between the remote MCC 7100 IP Dispatch Console and the Aux I/O server is lost, the affected MCC 7100 IP Dispatch Consoles no longer receives any of the comparator display functionality until it reestablishes a connection.
  • Page 38 MN000672A01-E Chapter 1: MCC 7100 IP Dispatch Console Description NOTICE: The MCC 7100 IP Dispatch Console supports four local Aux Outputs with specific functions tied to them: • Indicating Emergency; • Indicating presence of an inbound call on the currently selected channel •...

  • Page 39: Chapter 2: Mcc 7100 Ip Dispatch Console Setup And Installation

    Chapter 2 MCC 7100 IP Dispatch Console Setup and Installation This chapter provides setup and installation procedures for all components related to the MCC 7100 IP Dispatch Console. MCC 7100 IP Dispatch Console Software Requirements The MCC 7100 IP Dispatch Console requires a Windows-based computer or workstation running at least Windows 7 Professional 64-bit operating system with an approved service pack .

  • Page 40: Mcc 7100 Ip Dispatch Console Cohab Configurations

    See the MCC 7100 product planner for details on how to test if a computer has a compliant SD Host Controller. MCC 7100 IP Dispatch Console Cohab Configurations You can install the MCC 7100 IP Dispatch Console as a standalone product or cohabited with other applications. IMPORTANT: Before you install the MCC 7100 IP Dispatch Console software, uninstall any prior installations of dispatch console software, for example, MCC 7500 Dispatch Console software.

  • Page 41: Mcc 7100 Ip Dispatch Console Call Capacities

    25 Advanced Messaging Solution Smart Client MCC 7100 IP Dispatch Console Call Capacities The MCC 7100 IP Dispatch Console supports four capacities that are enforced by licensing. The capacities can also depend on the location of the dispatch console. Table 10: MCC 7100 IP Dispatch Console Call Capacities...

  • Page 42: Setting Up The Mcc 7100 Ip Dispatch Console

    Setting Up the MCC 7100 IP Dispatch Console Perform the following process to install the MCC 7100 IP Dispatch Console, and the necessary system components on which it depends, in your system. Prerequisites: If you use a system with Dynamic System Resilience (DSR), see...

  • Page 43: Installing The Mcc 7100 Ip Dispatch Console Outside The Astro Rni

    Applying the Windows Supplemental Configuration on page 10 Add the MCC 7100 IP Dispatch console to the domain for the console site. See Setting Up the Domain for an MCC 7100 IP Dispatch Console Inside the ASTRO Radio Network Infrastructure on page ®...

  • Page 44: Installing The .Net Framework 3.5 Outside The Astro Rni

    Installing the .NET Framework 3.5 Outside the ASTRO RNI Perform this procedure only if you use Windows 8 operating system. Windows 8 operating system comes with the .NET Framework, version 4.5. The MCC 7100 IP Dispatch Console software requires the .NET Framework, version 3.5.

  • Page 45: Windows Installation And Motorola Operating System Installer For Mcc 7100 Ip Dispatch Console

    Dispatch User's Guide manual. Windows Installation and Motorola Operating System Installer for MCC 7100 IP Dispatch Console To install the MCC 7100 IP Dispatch Console software, obtain a computer with Windows 7 operating system with an approved service pack. Computers Provided by Motorola Workstations purchased from Motorola are imaged with the correct Windows 7 operating system and approved service pack.

  • Page 46: Configuring Windows Components

    If you use your laptop for the installation, you are responsible for installing all required drivers. Configuring Windows Components The general configuration of Windows 7 components is applicable for all MCC 7100 IP Dispatch ® Console installations, inside or outside the ASTRO 25 Radio Network Infrastructure (RNI).

  • Page 47: Setting Windows Power Options

    MN000672A01-E Chapter 2: MCC 7100 IP Dispatch Console Setup and Installation Setting Windows Power Options Set the power options for the Windows operating system correctly to ensure uninterrupted operation. See the Windows documentation or the computer manufacturer documentation for information regarding the steps for setting power options.

  • Page 48: Setting Up Snmp Services Inside The Astro Rni

    MN000672A01-E Chapter 2: MCC 7100 IP Dispatch Console Setup and Installation Setting Up SNMP Services Inside the ASTRO RNI The services for Windows Simple Network Management Protocol (SNMP) are initially configured in Windows. Procedure: 1 In the Control Panel of the Windows operating system, navigate to the Programs and Features pane.

  • Page 49: Configuring Primary Dns Suffix

    127.0.0.1 and click Add. 17 In the Traps tab, click Apply. 18 Click OK. Configuring Primary DNS Suffix Configure the primary Domain Name Service (DNS) suffix for an MCC 7100 IP Dispatch Console ® inside the ASTRO 25 Radio Network Infrastructure (RNI).

  • Page 50: Installing The .Net Framework 3.5 On The Windows 8 Operating System Outside The Astro Rni

    Generating License Certificates for the MCC 7100 IP Dispatch Console Perform this procedure to obtain a capacity license for the MCC 7100 IP Dispatch Console software and any other licenses for additional licensed features used with the consoles from the FlexNet Operations Portal.

  • Page 51: Network Interface Card Configuration

    7 After you review the license information, generate the license files and complete the process. 8 Manage the licenses and either save the license files to the computer or send them in an E-mail. You use the license files when prompted during the installation of the MCC 7100 IP Dispatch Console software.

  • Page 52: Installing The Mcc 7100 Ip Dispatch Console Software

    13 Connect a network interface cable to the NIC. Installing the MCC 7100 IP Dispatch Console Software Perform this procedure to manually install a new instance of the MCC 7100 IP Dispatch Console software or upgrade from the previous version of the software.
  • Page 53 1 Log on to the Windows operating system as an administrator. 2 If you upgrade from a previous version of the MCC 7100 IP Dispatch Console software, close the Elite Admin and Elite Dispatch applications and stop all third-party software.

  • Page 54: Cryptr Micro Installation Considerations

    Updating License Files for MCC 7100 IP Dispatch Console on page CRYPTR micro Installation Considerations During the installation of the MCC 7100 IP Dispatch Console software, observe the CRYPTR micro installation considerations. NOTICE: Windows 8 64-bit operating system that you can install on dispatch consoles outside ®...

  • Page 55: Associated Windows Components Software Installation

    CKR and keyset uniquely identifies how audio is encrypted on a talkgroup. On MCC 7100 IP Dispatch Console, the secure keys are stored in one or more software key files on the console or on the CRYPTR micro card. The two configurations are mutually exclusive. During startup, MCC 7100 IP Dispatch Console first checks for the presence of the CRYPTR micro hardware storage device.

  • Page 56: Hardware Key Storage (Cryptr Micro)-Based Encryption

    In this mode of operation, the encryption keys are stored on a SDIO-based secure device CRYPTR micro. The CRYPTR micro is inserted into the SD slot of an MCC 7100 IP Dispatch Console, and can be left there throughout laptop reboots and MCC 7100 IP Dispatch Console software installations.

  • Page 57: Figure 3: Kvl 4000 Model T7537B With Cryptr Micro Keyloading Cable

    MN000672A01-E Chapter 2: MCC 7100 IP Dispatch Console Setup and Installation IMPORTANT: CRYPTR micro is a device introduced in late 2012. The programming and hardware key management of the CRYPTR micro can only be performed using the KVL 4000 Version B. KVL 4000 Version B (T7537B) is required and consists of two components which are PDA MC55A0 and the Security Adapter NTN2564B.

  • Page 58: Software Keyfiles-Based Encryption

    119. Software Keyfiles-Based Encryption In this mode of operation, the encryption keys are stored in one or more files on the MCC 7100 IP Dispatch Console. The key files format is XML. The Key Management Facility (KMF) can generate key files and transfer them manually to the MCC 7100 IP Dispatch Console.
  • Page 59 Common Key Encryption Key (CKEK). The crypto-administrator distributes the CKEK to the MCC 7100 IP Dispatch Console, for the MCC 7100 IP Dispatch Console to be able to decrypt the keys. The MCC 7100 IP Dispatch Console can store up to 20 CKEKs.
  • Page 60 KeyfileGen.xlsm can be opened using Microsoft Excel or OpenOffice. Macros must be enabled. If KeyfileGen.xml may be used on a computer other than the MCC 7100 IP Dispatch Console where it was installed, it may be copied to another computer. In this case, the schema file ikmf-app- file.xsd must be copied with it and placed in the same folder.

  • Page 61: Third-Party Or Cohab Software Installation

    • Multimedia applications Running these types of programs at the same time as the MCC 7100 IP Dispatch Console may disrupt the audio performance of the MCC 7100 IP Dispatch Console application, so minimize it or, if possible, avoid it.

  • Page 62: Importing Group Policy Objects Into A Customer Enterprise Network Domain

    For best performance of the MCC 7100 IP Dispatch Console application, leave system restore disabled. However, if the system restore is required, schedule it while the MCC 7100 IP Dispatch Console application is shut down or during off hours so that it causes the least amount of disruption to dispatch operations.

  • Page 63: Peripheral Configuration

    Information:3/19/2014 9:50:42 AM:ImportGroupPolicy.ps1:Exit with 0. Peripheral Configuration During the installation, the MCC 7100 IP Dispatch Console, software automatically configures the input (internal microphone) and output (external speakers) of the console computer as the source for voice and audio. These settings are saved as the default profile in the Peripheral Configuration Tool.

  • Page 64: Modifying The Default Audio Peripherals

    A dispatcher can permanently disable audio services configured in the Windows operating system. Depending on the MCC 7100 IP Dispatch Console installation, it may be necessary to disable unused devices such as a line-in audio jack. This process prevents the device from being listed and mapped in the Peripheral Configuration Tool or available to the Windows operating system as a selectable default audio device.

  • Page 65: Disabling Feedback Audio For Headset Devices

    Adding a Remote Console to the ASTRO DNS Server on page Setting Up a Proxy Server Connection Outside the ASTRO RNI Configure remote MCC 7100 IP Dispatch Consoles to connect to the PRX 7000 Console Proxy located ® inside the ASTRO 25 Radio Network Infrastructure (RNI).

  • Page 66: Setting Up The Domain For An Mcc 7100 Ip Dispatch Console Inside The Astro Radio Network Infrastructure

    Prerequisites: Configure the DNS server IP addresses and DNS suffixes. See Configuring the Network Interface Card for an MCC 7100 IP Dispatch Console Inside the ASTRO RNI on page IMPORTANT: Apply a secure password to the Administrator account at this time. Failure to do so may result in a security breach.

  • Page 67: Configuring The Local Hosts File For Consoles In Conventional K Core Systems Or Outside The Astro Rni

    ® contain the proper DNS entries for the key ASTRO 25 RNI devices. To make it possible for the installed MCC 7100 IP Dispatch Console software to continue using DNS APIs, edit the local hosts file. Prerequisites: In the Windows operating system of the computer on which you installed the dispatch console, navigate to C:\Windows\System32\drivers\etc and create a backup copy of the hosts file.
  • Page 68 MN000672A01-E Chapter 2: MCC 7100 IP Dispatch Console Setup and Installation Zone Controller (Site Control Path) Include the hostname and the actual IP address. Do not use fully qualified host names. Example for a Dynamic System Resilience (DSR) system (does not apply to K Core systems): 10.5.231.255 scp1...

  • Page 69: Configuring The External Ntp Time Source On Consoles In Astro 25

    Chapter 2: MCC 7100 IP Dispatch Console Setup and Installation Configuring the External NTP Time Source on Consoles in ASTRO 25 Conventional K Core System Use a net time command to configure the external time source for an MCC 7100 IP Dispatch Console in K-core systems. Procedure: 1 In the Run window of the Windows operating system, enter cmd.

  • Page 70: Hardware Crypto Configuration

    CRYPTR micro device is inserted during the MCC 7100 IP Dispatch Console upgrade, it is upgraded automatically. If it is inserted post-upgrade, it is upgraded immediately. If the CRYPTR micro software must be upgraded on its own, not as part of the MCC 7100 IP Dispatch Console upgrade, use the CRYPTRManagement application:...

  • Page 71: Disabling Fips

    MN000672A01-E Chapter 2: MCC 7100 IP Dispatch Console Setup and Installation 1 Open the CRYPTRManagement application. 2 In the Application Configuration screen, from the pull down menu, select SDIO. Click OK. 3 Login as admin. 4 Click CRYPTR Upgrade. The CRYPTR Upgrade window pops up.

  • Page 72: Mcc 7100 Ip Dispatch Console Maintenance And Troubleshooting

    If the firewall application prompts you for any of the processes, allow the traffic so that it does not disrupt the dispatch console operation. Updating License Files for MCC 7100 IP Dispatch Console Perform this procedure to import and activate the MCC 7100 IP Dispatch Console license files in the following situations. •...

  • Page 73: Upgrading The Mcc 7100 Ip Dispatch Console Software

    Upgrading the MCC 7100 IP Dispatch Console Software Use this process to upgrade an existing installation of the MCC 7100 IP Dispatch Console software. Prerequisites: A previous version of the MCC 7100 IP Dispatch Console software is installed on a Motorola-certified computer.

  • Page 74: Restoring The Windows User Account Profile

    Contact System Administrator. and does not launch (has cached NM data) or launches based on cached data but still displays the error message. Solution: Uninstall and reinstall the MCC 7100 IP Dispatch Console software, as follows: Send Feedback...

  • Page 75: Elite Console Denied Access Due To An Embedded Password Mismatch After Reinstalling All Software

    To avoid this issue in the future, exit the Elite application any time you log off the operating system. Audio Troubleshooting on MCC 7100 IP Dispatch Console The MCC 7100 IP Dispatch Console uses on-board peripherals and interfaces to those devices through the Windows audio layer. If the system is experiencing an absence of audio through the...

  • Page 76: Audio Quality Issues

    A connection to the console proxy is being established, but send-and-receive audio quality issues exist (choppy or non-existent voice, dropped calls). The MCC 7100 IP Dispatch Console provides a utility to check the current health of the link to the console proxy.

  • Page 77: Secure Audio Troubleshooting On Mcc 7100 Ip Dispatch Console With Cryptr Micro-Based Encryption

    Perform the following actions: 1 If the password in the CRYPTR micro is known, but it does not match, update the password in the MCC 7100 IP Dispatch Console. This solution applies to both User and Admin passwords for the CRYPTR micro.

  • Page 78: Secure Call Failures

    Chapter 2: MCC 7100 IP Dispatch Console Setup and Installation Symptom: The CRYPTR micro card in the MCC 7100 IP Dispatch Console has become unresponsive. The CRYPTRManagement application does not display the version numbers for the CRYPTR micro software in the About CRYPTRManagement window.

  • Page 79: Resolving Sd Host Controller Driver Considerations (Cryptr Micro Failures)

    CRYPTR micro is in place, but Over-the-Ethernet-Keying (OTEK) does not work. Solution: Verify that the OTEK settings for the MCC 7100 IP Dispatch Console are correct. While the MCC 7100 IP Dispatch Console software is running, open the Console Dispatch Status application to the Encryption/Licensing tab and check the OTEK Status.

  • Page 80: Detection Of Cryptr Micro Device Troubleshooting

    Eject and reinsert the CRYPTR micro. Use Device Manager to verify that the CRYPTR micro node was not present before ejection and reinsertion, but is now present. Restart the MCC 7100 IP Dispatch Console application. The Console Dispatch Status and CRYPTRManagement applications should detect the CRYPTR micro.

  • Page 81: Troubleshooting Connection Issues (Outside The Astro Radio Network Infrastructure)

    List and select Link Details. NOTICE: If the link state shows zero bars, the connection is not established. Check the following items if a remote MCC 7100 IP Dispatch Console cannot connect to the PRX 7000 Console Proxy server: •...

  • Page 82: Troubleshooting The Mcc 7100 Ip Dispatch Console License Issues

    Troubleshooting the MCC 7100 IP Dispatch Console License Issues on page 82 details. • Check the power mode settings on the PRX 7000 Console Proxy and remote MCC 7100 IP Dispatch Console. Verify the power mode setting, as described in Setting Windows Power Options on page and, if necessary, restart the FLEXlm licensing service.

  • Page 83: Troubleshooting The Instant Recall Recorder License Issues

    Maximum Transmission Unit (MTU) on the PRX 7000 Console Proxy or the MCC 7100 IP Dispatch Console to a lower value. CAUTION: Modify the MTU only as a last resort, after the all network settings have been check and verified.

  • Page 84: Mcc 7100 Ip Dispatch Console Disaster Recovery

    Recovering an MCC 7100 IP Dispatch Console Installation Disaster recovery is used if the current installation of the MCC 7100 IP Dispatch Console has become unstable or inoperable. Follow this process to reinstall all necessary components.

  • Page 85: Critical Backup Files For The Mcc 7100 Ip Dispatch Console

    Critical Backup Files for the MCC 7100 IP Dispatch Console Archiving of critical files is essential to the operation of the MCC 7100 IP Dispatch Console. Perform it periodically. Archive the files to an external device, for example, external storage or network storage.
  • Page 86 MN000672A01-E Chapter 2: MCC 7100 IP Dispatch Console Setup and Installation File Type Location Note SNMPv3 file C:\ProgramData\Motorola The SNMPv3 file is a sin- \Motorola Common Agent gle file. \persist\snmpd.conf Elite configuration files C:\Users\Public\Public Back up all the elt files.

  • Page 87: Configuring The Audio Interface Module Local Relays

    CRYPTR micro card was tested and determined to be defective. Process: 1 Insert the replacement CRYPTR micro card into the MCC 7100 IP Dispatch Console and launch the CRYPTRManagement application. Using the About CRYPTRManagement window, view the version numbers for the CRYPTR micro software, see...
  • Page 88 MN000672A01-E Chapter 2: MCC 7100 IP Dispatch Console Setup and Installation e Click CRYPTR Upgrade. The CRYPTR Upgrade Application window pops up. Browse to C:\Program Files (x86)\Motorola\Motorola CRYPTR micro Support Applications\Driver\red_cryptr_upgrade.prod.bin NOTICE: The CRYPTRManagement application guides you through the upgrading process for the CRYPTR micro card, including ejecting and reinserting the CRYPTR micro card.

  • Page 89: Chapter 3: Prx 7000 Console Proxy Setup And Installation

    Console installation procedures. WARNING: The PRX 7000 Console Proxy installation does not allow the console proxy to be installed cohabited with an MCC 7100 IP Dispatch Console installation (or the other way around). Setting Up the PRX 7000 Console Proxy This process provides the order in which the components associated with the PRX 7000 Console Proxy must be installed and/or configured.

  • Page 90: Operating System Installation For The Prx 7000 Console Proxy

    MN000672A01-E Chapter 3: PRX 7000 Console Proxy Setup and Installation 5 Optional: Install MOTOPATCH. See MOTOPATCH Installation on page 6 Install Supplemental CD. See Windows Supplemental Configuration (K Core) on page ® 7 Configure Network Interface Card (NIC) on computer or server inside the ASTRO 25 Radio Network Infrastructure (RNI).

  • Page 91: Generating License Certificates For The Prx 7000 Console Proxy

    MN000672A01-E Chapter 3: PRX 7000 Console Proxy Setup and Installation If you use a laptop, from the On battery and Plugged in lists, select Never. • If you use a desktop computer, from the Setting list, select Never. • 6 Expand Sleep → Allow hybrid sleep and perform one of the following actions: If you use a laptop, from the On battery and Plugged in lists, select Off.

  • Page 92: Installing The Prx 7000 Console Proxy Software

    MN000672A01-E Chapter 3: PRX 7000 Console Proxy Setup and Installation NOTICE: When asked to configure a server host, enter the Ethernet MAC address for the target computer without dashes. You can find the list of MAC addresses with their associated network adapters by running a Windows command prompt and entering ipconfig /all from the target computer.

  • Page 93: Black List Configuration For Remote Mcc 7100 Ip Dispatch Consoles (Optional)

    Updating License Files for PRX 7000 Console Proxy on page Black List Configuration for Remote MCC 7100 IP Dispatch Consoles (Optional) The black list blocks specific remote MCC 7100 IP Dispatch Consoles from connecting to the PRX ® 7000 Console Proxy inside the ASTRO 25 Radio Network Infrastructure (RNI).

  • Page 94: Network Interface Card Configuration

    ASTRO 25 RNI to the external internet, which is a typical system configuration. The NIC enables communication from the console proxy to an MCC 7100 IP Dispatch Console inside ® ®...

  • Page 95: Setting Up The Domain For The Prx 7000 Console Proxy On L And M Core

    MN000672A01-E Chapter 3: PRX 7000 Console Proxy Setup and Installation 10 Right-click Local Area Connection and select Properties. 11 Double-click Internet Protocol (TCP/IPv4) and set the following values: a Select Use the Following IP address: in the General tab. b Enter the IP address, Subnet mask, and Default gateway provided for this network interface card.

  • Page 96: Prx 7000 Console Proxy Maintenance And Troubleshooting

    MN000672A01-E Chapter 3: PRX 7000 Console Proxy Setup and Installation 4 In the Join Active Directory Domain window, enter the <user name> and <password> for the domain account used to join the Windows-based device to the active directory domain. The Organization Unit (OU) selection gets updated. 5 From the Organization Unit (OU) drop-down list, select the correct organization unit.

  • Page 97: Uninstalling The Prx 7000 Console Proxy Software

    List and select Link Details. NOTICE: If the link state shows zero bars, the connection is not established. Check the following items if a remote MCC 7100 IP Dispatch Console cannot connect to the PRX 7000 Console Proxy server: •...

  • Page 98: Troubleshooting The Prx 7000 Console Proxy License Issues

    Chapter 3: PRX 7000 Console Proxy Setup and Installation • Verify that the system clocks for the PRX 7000 Console proxy and remote MCC 7100 IP Dispatch Console are time synchronized. Due to security restrictions on the remote link, the clocks must be within 24 hours of each other.

  • Page 99: Changing The Maximum Transmission Unit

    Maximum Transmission Unit (MTU) on the PRX 7000 Console Proxy or the MCC 7100 IP Dispatch Console to a lower value. CAUTION: Modify the MTU only as a last resort, after the all network settings have been check and verified.

  • Page 100: Critical Backup Files For The Prx 7000 Console Proxy

    MN000672A01-E Chapter 3: PRX 7000 Console Proxy Setup and Installation 6 Install Supplemental CD. See Windows Supplemental Configuration (K Core) on page 7 If necessary, configure the Network Interface Card (NIC). See Configuring the Computer Network Interface Card for the PRX 7000 Console Proxy on page 8 If necessary, set up the Active Directory Domain.

  • Page 101: Chapter 4: Usb Audio Interface Module

    Motorola-standard peripherals that connect to the USB AIM device. The USB AIM connects to the MCC 7100 IP Dispatch Console with a USB cable. The Instant Recall Recorder (IRR) software installed at the console position computer supports short- term audio logging so there is no requirement to support an external IRR port on the USB AIM device.

  • Page 102: Peripherals Supported With Usb Audio Interface Module

    Figure 5: USB Audio Interface Module Port Connections The USB port is used to connect the USB AIM device to the MCC 7100 IP Dispatch Console. Other ports are used to connect peripherals. NOTICE: Do not connect the USB AIM to the telephone network directly.

  • Page 103: Footswitch

    Footswitch Each MCC 7100 IP Dispatch Console can support one footswitch. The footswitch provides two foot pedals in a rugged, metal housing with a 10-ft cable. One pedal is for the general transmit feature and the other pedal is for the monitor feature.

  • Page 104: Headset Jacks

    MN000672A01-E Chapter 4: USB Audio Interface Module Figure 7: Footswitch Table 14: Footswitch Pinout This table presents footswitch connector pinout. The pinout is the same as for Voice Processor Module (VPM) footswitch port. Description (+) and (–) symbols indicate pin Pin Number polarity PTT In (+)
  • Page 105 MN000672A01-E Chapter 4: USB Audio Interface Module • For adjusting the level of the received radio audio • For adjusting the level of the received telephone audio A small dimple is molded into the headset jack housing near the telephone volume control so that a dispatcher can tell them apart without having to look at them.

  • Page 106: Figure 9: Locations Of S1 And S2

    MN000672A01-E Chapter 4: USB Audio Interface Module Figure 9: Locations of S1 and S2 This figure shows the locations of S1 and S2. Figure 10: Locations of S1 and S2 This figure shows the location of the brown wire. Send Feedback...

  • Page 107: External Paging Encoder Port

    MN000672A01-E Chapter 4: USB Audio Interface Module External Paging Encoder Port The external paging encoder port allows use of an external tone paging encoder with a dispatch console to provide tone paging services. The dispatch console transmits the paging tones generated by the encoder on the selected conventional radio resource or resources.

  • Page 108: Telephone/Headset Port

    The ability to communicate with a 911 system is available even when the USB AIM cannot communicate with the MCC 7100 IP Dispatch Console computer. Table 16: External Phone Interface Connector Pinout This table presents external phone interface connector pinout. The pinout is the same as for Voice Processor Module (VPM) phone port.

  • Page 109: Local Console Relay Outputs - Mcc 7100 Configurable Functions

    MN000672A01-E Chapter 4: USB Audio Interface Module Description (+) and (–) symbols indicate pin Pin Number polarity Off Hook In (–) Local Console Relay Outputs – MCC 7100 Configurable Functions The Local Console Relay feature uses the existing Aux output ports on the USB Audio Interface Module (USB AIM) to provide relay closures whenever: •...

  • Page 110: Usb Audio Interface Module Specifications

    MN000672A01-E Chapter 4: USB Audio Interface Module USB Audio Interface Module Specifications Before you mount and install the USB Audio Interface Module (USB AIM), verify that you meet the environmental requirements necessary for the device to operate. Table 18: USB Audio Interface Module Specifications USB Audio Interface Module Feature Specifications Physical dimensions...

  • Page 111: Usb Audio Interface Module Bonding And Grounding Requirements

    MN000672A01-E Chapter 4: USB Audio Interface Module Part Number Description 30009477001 USB 2.0 Cable for USB Audio Interface Module (1 piece) USB Audio Interface Module Bonding and Grounding Requirements General Bonding and Grounding Requirements Mount the USB Audio Interface Module (USB AIM) device under the writing surface or on the top of the writing surface using the mounting brackets shipped with the device.

  • Page 112: Installing And Configuring Usb Audio Interface Module

    Connecting USB Audio Interface Module To prepare the USB Audio Interface Module (USB AIM) device for operating in your system, connect it to the MCC 7100 IP Dispatch Console, plug in all the necessary peripherals, and power it on. Procedure: 1 Connect the USB AIM device to the MCC 7100 IP Dispatch Console computer using the provided USB cable.

  • Page 113: Upgrading The Usb Audio Interface Module Software

    3 If the speakers are not configured, perform the following actions: a Navigate to the Audio Outputs tab. b Map the MCC 7100 IP Dispatch Console speakers to physical speakers connected to the dispatch console computer by selecting them from the drop-down lists available for each physical speaker.

  • Page 114: Usb Aim Device Information

    MN000672A01-E Chapter 4: USB Audio Interface Module USB AIM Device Information Retrieve details about your USB Audio Interface Module (USB AIM) device using the USB AIM Device Information window in the Peripheral Configuration Tool application. The window contains the following information: •...

  • Page 115: Figure 11: Usb Aim State Indicators

    MN000672A01-E Chapter 4: USB Audio Interface Module Figure 11: USB AIM State Indicators Table 20: USB AIM States Green USB AIM USB AIM Device State Description Device State State State Online The USB AIM is operational. The USB interface is up and work- ing.

  • Page 116: Usb Aim Status Icon

    If you experience problems with the USB Audio Interface Module (USB AIM) audio, the possible issues are problems with the USB connection between the USB AIM and the dispatch console, problems with the USB AIM, or problems with the MCC 7100 IP Dispatch Console computer. Procedure: 1 In the Control Panel of the Windows operating system, navigate to the Sound window.

  • Page 117: Troubleshooting Usb Audio Interface Module Usb Communication Issues

    If you experience problems with the USB communication between the USB Audio Interface Module (USB AIM) and MCC 7100 IP Dispatch Console, the issue can be the connection itself or a problem with the MCC 7100 IP Dispatch Console computer. The symptoms can be the USB AIM indicating the Link Down or Failure state and the audio malfunction.

  • Page 118: Troubleshooting Peripherals

    MN000672A01-E Chapter 4: USB Audio Interface Module Troubleshooting Peripherals If any of the peripherals connected to the USB Audio Interface (USB AIM) do not work properly, verify that they can communicate with the USB AIM and that there are no connection issues. Procedure: 1 Ensure that the peripherals are connected to the appropriate ports.

  • Page 119: Chapter 5: Console Dispatch Status And Peripheral Configuration Tool

    Dispatch Console and PRX 7000 Console Proxy software installations. Console Dispatch Status (MCC 7100 IP Dispatch Console) In an MCC 7100 IP Dispatch Console installation, use the Console Dispatch Status application to setup and point to proxy server connections for MCC 7100 IP Dispatch Consoles deployed outside the ®...

  • Page 120: Proxy Server List

    25 Radio Network Infrastructure (RNI). The status of configured proxy server connections are monitored and displayed under the Proxy Server List tab. The Proxy Server List tab is visible only for MCC 7100 IP Dispatch Consoles ® ® deployed outside the ASTRO 25 RNI.

  • Page 121: Proxy Server List Buttons

    Chapter 5: Console Dispatch Status and Peripheral Configuration Tool Proxy Server List Buttons Use the buttons on the Proxy Server List to manage the proxy server connections configured for the MCC 7100 IP Dispatch Console: Table 21: Proxy Server List Buttons Button...

  • Page 122: Removing A Proxy Server Connection

    The Crypto Status section displays the method used to store encryption keys. These keys can be either software key files on the MCC 7100 IP Dispatch Console or keys loaded onto a CRYPTR micro device. Key Store opens an explorer window and displays the directory defined in the Key Storage Path, and is used to manage key files stored in the console.

  • Page 123: Console Dispatch Status (Prx 7000 Console Proxy)

    In a PRX 7000 Console Proxy installation, the Console Dispatch Status application displays a list of MCC 7100 IP Dispatch Consoles connected to the PRX 7000 Console Proxy, along with the quality of their connection (link health). In addition, specific MCC 7100 IP Dispatch Consoles deployed outside ®...

  • Page 124: Remote Op Connection List

    MN000672A01-E Chapter 5: Console Dispatch Status and Peripheral Configuration Tool Figure 16: Windows 7 Taskbar Notification Area 4 Select Customize. 5 Locate ConsoleStatusApp and set the behaviors to Show icons and notifications. 6 Click OK. NOTICE: Selecting File → Exit closes the application and removes the icon from the taskbar notification area.

  • Page 125: Remote Op Connection Black List

    The Remote OP Connection Black List displays the Host Names and/or IP addresses of all MCC ® 7100 IP Dispatch Consoles that are not allowed access to the ASTRO 25 Radio Network Infrastructure (RNI). From this tab, the user can Add, Edit, or Remove MCC 7100 IP Dispatch Consoles from the black list. Send Feedback...

  • Page 126: Adding A Remote Mcc 7100 Ip Dispatch Console To The Black List

    1 From the Windows Start menu, select All Programs → Motorola → PRXY 7000 → Console Status. 2 Click the Remote OP Connection Black List tab and click Add. 3 Enter the Host Name or IP Address of the remote MCC 7100 IP Dispatch Console to add to the console proxy black list. ®...

  • Page 127: Removing A Remote Mcc 7100 Ip Dispatch Console From The Black List

    MCC 7100 Peripheral Configuration Tool Use the Peripheral Configuration Tool to configure the audio input and audio output devices used by the MCC 7100 IP Dispatch Console. When launched, the tool reads all audio devices connected to the dispatch console.

  • Page 128: Audio Outputs Tab

    MN000672A01-E Chapter 5: Console Dispatch Status and Peripheral Configuration Tool Figure 19: Motorola Peripheral Configuration Tool Audio Outputs Tab The Audio Outputs tab displays all the audio speaker devices configured in the Windows operating system. All audio devices in this tab are speakers. They can be the internal computer speakers, external desktop speakers, or the headset speakers.

  • Page 129: Mapping And Unmapping A Speaker

    MN000672A01-E Chapter 5: Console Dispatch Status and Peripheral Configuration Tool Mapping and Unmapping a Speaker To map or unmap speaker devices, change the current settings in the Audio Outputs tab of the Peripheral Configuration Tool. You can configure the Elite Dispatch to selectively choose which speakers to enable or disable.

  • Page 130: Configuring A Non-Motorola Headset

    MN000672A01-E Chapter 5: Console Dispatch Status and Peripheral Configuration Tool Figure 21: Speaker Test An audible tone is sent to the speaker. 3 Close the Peripheral Configuration Tool by clicking OK. Configuring a non-Motorola Headset To configure a non-Motorola headset, associate the headset speaker and the headset microphone. If the headset has a Push-to-Talk (PTT) button, you can also configure the headset PTT.

  • Page 131: Mapping And Unmapping A Non-Motorola Desktop Microphone

    NOTICE: Only one desktop microphone can be configured for the MCC 7100 IP Dispatch Console. If you use a non-Motorola desktop microphone and either a non-Motorola headset or the Motorola-standard headset is mapped in the Peripheral Configuration Tool and connected to the dispatch console, you cannot transmit by using the desktop microphone.

  • Page 132: Usb Aim Tab

    Interface Module (USB AIM) device. The list is visible only when the USB AIM device is connected to the MCC 7100 IP Dispatch Console. When the device is connected to the console computer, all the Motorola peripherals are listed, whether they are connected to the USB AIM or not. By using the USB AIM tab, you can map or unmap the peripherals.

  • Page 133: Peripheral Configuration Summary

    The Summary pane consists of icons that represent the peripheral device types that you can map to the MCC 7100 IP Dispatch Console, the USB Audio Interface Module (USB AIM) icon that represents the state of the USB AIM, and the Button Test pane that contains two buttons to test the Push-to-Talk...

  • Page 134: Peripheral Configuration Profile

    Figure 23: Peripheral Configuration Summary The peripheral devices that you map to the MCC 7100 IP Dispatch Console can be Motorola and non- Motorola peripherals. To map the Motorola peripherals, you need the USB AIM. You connect the peripherals to the USB AIM device.

  • Page 135: Creating A Profile With Non-Motorola Peripherals

    MN000672A01-E Chapter 5: Console Dispatch Status and Peripheral Configuration Tool NOTICE: When trying to save a profile in which no device is mapped, an error appears. When trying to save a profile in which a headset is configured incorrectly, for example, a headset speaker is mapped and no headset microphone is mapped, an error appears.

  • Page 136: Deleting A Profile

    MN000672A01-E Chapter 5: Console Dispatch Status and Peripheral Configuration Tool If… Then… If you want to unmap a a Select the USB AIM tab. Motorola peripheral, b From the drop-down list next to the device that you want unmap, select the blank selection. If you want to replace a Select the Audio Outputs tab.

  • Page 137: Control Panel Button

    MN000672A01-E Chapter 5: Console Dispatch Status and Peripheral Configuration Tool Control Panel Button When the Audio Outputs tab, the Audio Inputs tab, or the USB AIM tab is selected, selecting Control Panel opens the Window Sound panel. When the PTT/Monitor tab is selected, selecting Control Panel opens the Game Controller window.

  • Page 138: Configuring Usb Audio Interface Module

    Configuring USB Audio Interface Module After connecting the USB Audio Interface Module (USB AIM) to the MCC 7100 IP Dispatch Console, it is operational but not configured. To use the peripherals connected to the USB AIM, create a configuration in the Peripheral Configuration Tool application installed on the MCC 7100 IP Dispatch Console computer.

  • Page 139: Upgrading The Usb Audio Interface Module Software

    USB AIM software. Procedure: 1 Unplug the USB cable from the USB AIM and from the MCC 7100 IP Dispatch Console computer, wait a while, and plug the cable in again. 2 Retry to upgrade the USB AIM software in a typical way.

  • Page 140: Usb Aim Device Information

    MN000672A01-E Chapter 5: Console Dispatch Status and Peripheral Configuration Tool The USB AIM is not connected. The USB AIM is connected but not operational. Hover over the icon to learn additional details about the problem. USB AIM Device Information Retrieve details about your USB Audio Interface Module (USB AIM) device using the USB AIM Device Information window in the Peripheral Configuration Tool application.

  • Page 141: Chapter 6: Instant Recall Recorder

    Press ENTER. Instant Recall Recorder The Instant Recall Recorder (IRR) is a licensed application installed as part of the MCC 7100 IP Dispatch Console software. The IRR software makes it possible to record audio traffic on the dispatch console on which it is installed.

  • Page 142: Configuring The Instant Recall Recorder Application

    MN000672A01-E Chapter 6: Instant Recall Recorder Receive Audio The IRR application records only the inbound audio on the selected resources which is the audio that appears in the headset or selected speakers of the dispatch console. Receive and Transmit Audio The IRR application can record all the audio types within the scope of the IRR functionality.

  • Page 143: Instant Recall Recorder Basic Operations

    MN000672A01-E Chapter 6: Instant Recall Recorder 2 From the main menu, select Settings → Configuration. 3 From the Configuration dialog, in the Recording Source section, specify the audio type that you want to record. NOTICE: Before you decide about the recorded audio type, learn more about the audio types the IRR application records and about the audio types that are not within the scope of the IRR functionality.

  • Page 144: Closing The Instant Recall Recorder Application

    MN000672A01-E Chapter 6: Instant Recall Recorder To start the application from the Elite Dispatch, in the toolbar, click the Open IRR button • Closing the Instant Recall Recorder Application If the Start Instant Recall Recorder with Elite option is enabled in the Elite Dispatch configuration, the Instant Recall Recorder (IRR) closes automatically always when you exit the Elite Dispatch application.

  • Page 145: Managing Detail Columns In The Instant Recall Recorder Call List

    MN000672A01-E Chapter 6: Instant Recall Recorder Instead, you can collapse and expand sections by selecting or clearing the section check boxes in the View menu. Managing Detail Columns in the Instant Recall Recorder Call List The call list section consists of six columns that contain details about the recorded calls, for example, the information about the duration of the calls and the aliases and IDs of the units that took part in the calls.

  • Page 146: Filtering Calls In The Instant Recall Recorder Application

    MN000672A01-E Chapter 6: Instant Recall Recorder If… Then… If you want to play perform the following actions: back a portion of a a In the call list, highlight the call that you want to play back. call, b In the sound visualization section, highlight the audio portion that you want to play back.

  • Page 147: Sorting Calls In The Instant Recall Recorder

    MN000672A01-E Chapter 6: Instant Recall Recorder Channel Alias Use to limit the number of entries on the call list to calls that took place on a channel with a specific alias. To use this filter, enter the whole channel alias that you look for, a string of characters from this unit alias, or a specific character from this unit alias.

  • Page 148: Modifying The Playback Volume And Playback Quality In The Instant Recall Recorder Application

    MN000672A01-E Chapter 6: Instant Recall Recorder • To increase the playback speed to 200 percent of the original call speed, under the speed slider, click 2. • To gradually change the playback speed, in the speed slider, click to the left or to the right of the thumb.
  • Page 149 MN000672A01-E Chapter 6: Instant Recall Recorder 1 From the main menu, select Settings → Configuration. 2 In the Configuration dialog, select the Save to File Enabled check box. Procedure: 1 Select the calls that you want to save: If… Then… If you want to perform the following actions: save a single call,...
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  • Page 151: Appendix A: Mcc 7100 Ip Dispatch Console Additional Procedures And Information

    MCC 7100 IP Dispatch Console Additional Procedures and Information This appendix provides helpful procedures and information that are not part of the typical MCC 7100 IP Dispatch Console installation. Removing All MCC 7100 IP Dispatch Console Applications Perform this procedure to remove a previous version of the MCC 7100 IP Dispatch Console software.

  • Page 152: Configuring A Preconfigured Patch Console (Inside The Astro Rni)

    NOTICE: After a reboot, Windows automatically logs in and starts Elite. Configuring an Automatic Windows Login An automatic Windows log on is supported only for MCC 7100 IP Dispatch Consoles configured as permanent patch consoles. CAUTION: A security risk exists when configuring automatic Windows Login.

  • Page 153: Adding Windows Domain Username And Password To Windows Registry

    MN000672A01-E Appendix A: MCC 7100 IP Dispatch Console Additional Procedures and Information NOTICE: The user may be required to create the registry keys mentioned in this section. Process: 1 Add Windows domain username and password to Windows registry. 2 Configure the domain controller for the preconfigured patch OP.

  • Page 154: Configuring The Domain Controller For The Preconfigured Patch Op

    MN000672A01-E Appendix A: MCC 7100 IP Dispatch Console Additional Procedures and Information Configuring the Domain Controller for the Preconfigured Patch OP ® NOTICE: This procedure is not applicable for ASTRO 25 Conventional System (K core). Procedure: 1 Log on to the Zone Level Domain Controller.

  • Page 155: Creating Batch File For Automatic Network Authentication

    6 Reboot the computer. NOTICE: After the computer reboots, Windows automatically logs in and starts Elite. Fault Management This section includes fault management for the MCC 7100 IP Dispatch Console including: ® • Fault Management for Devices Inside the ASTRO...

  • Page 156: Fault Management For Devices Inside The Astro Radio Network Infrastructure

    25 RNI may be active for a brief period of time. The dispatch consoles are not expected to run in a 24 hours a day, 7 days a week environment. MCC 7100 IP Dispatch Consoles outside the RNI are not discovered in Unified Event Manager (UEM).
  • Page 157 MN000672A01-E Appendix A: MCC 7100 IP Dispatch Console Additional Procedures and Information Enabling Receive AGC enables the feature for all AGC-capable resources on the Dispatch Console. The feature is not configurable on a per-resource basis. Procedure: 1 From the Windows menu, select Run. Enter Regedt32.exe .
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  • Page 159: Appendix B: Enhanced Alert Tones

    MN000672A01-E Enhanced Alert Tones Appendix B Enhanced Alert Tones Use the information in this appendix to create and configure alert tones that meet the requirements of your organization. Enhanced Alert Tones Overview The Enhanced Alert Tones feature increases the number of the alert tones that you can use with the dispatch console.

  • Page 160: Enhanced Alert Tones Audio Files Configuration

    MN000672A01-E Appendix B: Enhanced Alert Tones NOTICE: Use commercially available sound editing software to modify or create customized .wav files for the enhanced alert tone feature. If you formatted an enhanced alert tone according to the listed specifications and the dispatch console cannot use it, your sound editing software may have saved the alert tone in a non- standard .wav format which the dispatch console cannot process.
  • Page 161 MN000672A01-E Appendix B: Enhanced Alert Tones For example, to override the predefined alert tone 15 with a custom file, save the custom file in the customized folder with the name AlertTone15.wav. To restore access to the predefined alert tone, remove the custom alert tone file from the customized directory. Separate directories for the predefined alert tones and the custom alert tones make it easy to replace and restore the predefined alert tones.
  • Page 162 MN000672A01-E Appendix B: Enhanced Alert Tones • The loaded .elt is not configured for a specific alert tone. Restore the alert tone in the customized folder and you want to use it in the loaded .elt configuration. After you restore the alert tone, perform appropriate configuration in the Elite Admin application and reload the .elt file.
  • Page 163 MN000672A01-E Appendix B: Enhanced Alert Tones • If for any of the Motorola alert tones, there is a counterpart in the folder with custom alert tones, the custom alert tone is mapped instead of the Motorola alert tone. As the result, the number of alert tones that can be available for dispatchers is 15 or less. The available alert tones can be either Motorola alert tones or custom alert tones, or both types.
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  • Page 165: Appendix C: Mcc 7100 Ip Dispatch Console System Release Compatibility

    MCC 7100 IP Dispatch Console System Release Compatibility The backward compatibility feature makes it possible to use an MCC 7100 IP Dispatch Console together with the features available on this console in releases previous to the release in which the console was introduced.

  • Page 166: Setting Up The Mcc 7100 Ip Dispatch Console In A System From A Previous Astro 25 Release

    • Control room firewall if present in your system - see the Fortinet Firewall manual. 2 Update the Group Policies Objects (GPO) on the domain controllers for the MCC 7100 IP Dispatch Consoles. See the Authentication Services manual. 3 Set up the MCC 7100 IP Dispatch Console in Provisioning Manager to ensure the console authentication with the Lightweight Directory Access Protocol (LDAP) database.

  • Page 167: Astro 7.15 Components In An Astro 7.14 System

    MN000672A01-E Appendix C: MCC 7100 IP Dispatch Console System Release Compatibility NOTICE: The VPN network in the CEN must be configured to allow the MCC 7100 IP ® Dispatch Console deployed outside the ASTRO 25 RNI to access the VPN.
  • Page 168 • Control room firewall if equipped. See the Fortinet Firewall manual. 2 Update the Group Policies Objects (GPO) on the domain controllers for the MCC 7100 IP Dispatch Consoles. See the Authentication Services manual. 3 Set up the MCC 7100 IP Dispatch Console in Provisioning Manager to ensure the console authentication with the Lightweight Directory Access Protocol (LDAP) database.
  • Page 169 See the ASTRO 25 7.15 KVL 4000 ASTRO 25 User Guide for details. MCC 7500 Elite Software The MCC 7100 Elite Admin and Elite Dispatch software support the MCC 7100 IP Dispatch Console. See the following manuals for details: ®...
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