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Product Manual
Applicable Model:BGX-D1-25MAZ

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Questions and answers

Dusty Eliopulos
February 12, 2025

My safe won’t shut. With code or key.

1 comments:
Mr. Anderson
February 12, 2025

The KAPUCI safe model BGX-D1-25MAZ may not shut properly due to several reasons:

1. Incorrect Closing Procedure – Ensure you are following the correct steps to close the door as outlined in the manual.
2. Obstruction – Check if there is any object inside preventing the door from closing completely.
3. Battery Issues – If the battery is low, the locking mechanism may not function properly. Try using the external battery pack.
4. System Lock or Error – If the system is locked due to multiple incorrect password attempts, wait for the lockout period to end or reset the system.
5. Mechanical Issue – If the locking bolts are not aligning correctly, ensure the safe is positioned correctly and not tilted.

If the issue persists, contact support at support@le-safe.com for further assistance.

This answer is automatically generated

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Summary of Contents for KAPUCI BGX-D1-25MAZ

  • Page 1 Product Manual Applicable Model:BGX-D1-25MAZ...
  • Page 3 1.Please keep the emergency key in a safe place.Don‘t put the emergency key or external battery pack in the safe box. 2.Please follow the instructions in the product manual strictly Product Parameters Product KAPUCI SAFE BOX 250mm x 350mm x 250mm(HxWxD) Size Model G.W/N.T...
  • Page 4: Table Of Contents

    CONTENTS Product Description Panel Introduction First Way to Open-External Battery Pack Add Password Second Way to Open-Emerency Keys Normally Open Close The Door Undervolta Hidden Code Setting Three Times Wrong Code Lock System Initialization Remove The Alarm Delect Function Installation Notes...
  • Page 5: Product Description

    Product Description Control Panel Door Feet Panel Introduction Emergency Keyhole Fingerprint Collection Area Password Keypad External Battery Pack Hole Emergency Keyhole Cover Tips: In order to prevent the emergency Keyhole Cover from being lost during transportion we put the cover in the key box.
  • Page 6: First Way To Open-External Battery Pack

    【First Way to Open-External Battery Pack】 In the factory state,you can use factory password “168” .After enter the correct password,you must end with “#”to let the System know that your password has been entered. The management password is “88888888” Step 1: Step 2: Insert 4-AA batteries into the external battery Press the left or right end of the emergency keyhole...
  • Page 7: Add Password

    Add Password We provide two sets of initial factory password,one is user password(168) and one is management password(88888888).Since the password Set button is inside you must do it with the door open. 【 Set button is under the black protective cover,remove the protective ,when you finish the setting,restore cover,you can see the set button inside the protective cover to its original position,which can protect the set...
  • Page 8: Second Way To Open-Emerency Keys

    Second Way to Open-Emerency Keys Open When the electronic system is abnormal or the password is forgotten or the battery is dead. You can use the emergency to open the safe, ensure that belongs can be taken out Setp 1: Step 2: Insert the emergency key in the correct direction Press the left or right end of the emergency...
  • Page 9: Normally Open

    【Normally Open】 Enter the set password(Factory Password:168)in the keypad area,press”#” to confirm,the password is correct,the screen display”OPEN”,and the buzzer”Di-Di”sounds,and the door automatically pops open. At this time,if an incorrect password is entered,the unlocking fails,and the buzzer sounds three times “Di-DI-Di”, and the dispaly shows”Error” 【Close The Door】...
  • Page 10: Three Times Wrong Code Lock

    【Three Times Wrong Code Lock】 1.When the wrong password is entered ,the buzzer continuously alarms and the screen display “Error” 2.If you enter the wrong password 3 times in succession the system will automatically lock for 3 minutes, and the alarm will start to count down 180 seconds after 20 seconds .During this process ,pressing any key will have no effect.
  • Page 11: Installation Notes

    Installation Notes Choose a suitable place to place the box,remove the sticker on the back of the box ,open the door,and mark the punching positions according to the installation holes. Remove the safe and drill holes with a percussion drill(Drill diameter 13.5mm) Then align the mounting holes in the safe with the punched holes,insert and tighten the mounting screws,and fix the box to the solid wall.
  • Page 12 KAPUCI FINGERPRINT SAFE BOX Client:Ningbo Lejia Security Technology Co.,ltd Manufacturer:Ningbo Kamai Security Technology Co.,ltd Address:No.527,BaoShan Road,Beilun District,Ningbo,China Email:support@le-safe.com...

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