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Do you have a question about the VanConnect and is the answer not in the manual?

Questions and answers

Wayne gordon
June 22, 2025

Can you connect to any tv .is the connection the same steps as Telstra mobile internet device

Summary of Contents for Cowfish Technologies VanConnect

  • Page 2: Preface And Copyright

    PREFACE AND COPYRIGHT Cowfish Technologies Pty Ltd reserves the right to revise this publication and to make changes in the content hereof without obligation to notify any person or organization of such revisions or changes. Manual Revision V1.1 Cowfish Technologies and the Cowfish logo are trademarks or registered trademarks of Cowfish Technologies Pty Ltd in Australia.
  • Page 3: Table Of Contents

    Table of Contents PREFACE AND COPYRIGHT PACKAGE CONTENTS INTRODUCTION HARDWARE OVERVIEW INSTALLATION CONNECTING TO THE WIRELESS NETWORK ROUTER CONFIGURATION HOW TO USE AND CONNECT TO VANCONNECT MEDIA STORAGE TROUBLESHOOTING TECHNICAL SPECIFICATIONS PRODUCT WARRANTY Page 3...
  • Page 4: Package Contents

    PACKAGE CONTENTS VanConnect unit Mounting Brackets Power Cable (x2) Internal 3G/4G Antennas Internal WiFi Antennas Telstra Starter Kit (x2) (x4) External Antenna External Antenna Bracket Ethernet cable (optional) (optional) Page 4...
  • Page 5: Introduction

    Simply insert your 3G/4G SIM card, and share your 3G/4G Internet connection through a WiFi5 (802.11ac) wireless network or using any of the four 10/100 Ethernet ports. The VanConnect 4G LTE Router can be installed quickly and easily almost anywhere. Page 5...
  • Page 6: Installation

    This section will guide you through the router installation process. Ensure that your VanConnect 4G LTE Router is disconnected and powered off before performing the steps below. Install the router on a wall or on a shelf near a 12V power point. Placement of the router is very important.
  • Page 7 To install your SIM card, insert it into the SIM slot with the gold contacts facing down. The VanConnect accepts a standard SIM card size. If your SIM card is a micro or nano SIM, please use the included adapter. There is no need to use the adapter if your SIM card is a standard SIM.
  • Page 8 Connect the power adapter to the DC power socket on the side panel of your VanConnect. Plug the other end of the power adapter into a 12V wall outlet. Make sure the power button is in the “On” position.
  • Page 9: Connecting To The Wireless Network

    CONNECTING TO THE WIRELESS NETWORK Connect via WiFi using the SSID (WiFi name) and password printed on the bottom of the VanConnect, or through Ethernet via one of the LAN ports on the back of your router. The default SSID of the device is “WIFI-XXXXXX” (XXXXXX are the last 6 digits of the MAC address, printed on the bottom of the device and the bottom of the packaging box).
  • Page 10: Router Configuration

    Note: If you get a “Page cannot be displayed” error, please refer to the Troubleshooting section for assistance. Once you have successfully logged in, you will see the VanConnect home page. On this page you can view information about your Internet connection, the wireless/LAN status, your 3G/4G signal strength and system information.
  • Page 11 On the left hand side of the page you will find a menu. Clicking on one of these menu icons will take you to the appropriate configuration section. On each page, fill out the desired settings and click “Apply” when you are done or “Reset”...
  • Page 12 Set the wireless password The wireless password is not set by default. It is recommended that you change the wireless password for your network security. Click “Network” ᐅ “Wifi” to enter the wireless configuration page (wireless is on by default). You will see two WiFi networks: •...
  • Page 13 You can change your network name under “Interface Configuration” ᐅ “General”. Change the name to one of your choosing and select “Save”. The next step is to configure your network password and encryption method. Go to “Interface Configuration” ᐅ “Wireless Security”. Page 13...
  • Page 14 The following encryption methods are available to you: • No Encryption: This is an open wireless network where you have no password and anyone can connect to your network. None of your network traffic will be encrypted. • WPA-PSK: This is the standard WPA1 encryption. It has been superseded and should only be used for older devices that can’t connect to a WPA2- PSK network.
  • Page 15 Change the administrator user name or password Select “System” ᐅ “Administration” to change the administrator password. Enter a new password and click “Save and Apply”, then choose “Exit” to return to the login page to verify whether the modification has been successful, and then re-enter the new password to log in.
  • Page 16 Factory reset It is recommended to complete a factory reset if you have forgotten the administration password, if you are unable to log in to the device or if there are device configuration issues that you are unable to resolve. Method 1: After the device is powered on, use a toothpick, or similar, and press the Reset button for at least 6 seconds.
  • Page 17: How To Use And Connect To Vanconnect Media Storage

    USB drive, portable hard drive or SD card on the VanConnect and share them amongst your devices on the network. To start, ensure that you have a storage device such as a USB drive, portable hard drive or SD card connected to the VanConnect.
  • Page 18 Set up Network Shares on the VanConnect Network shares have been set up on your router for your convenience. You do not have to make any alterations to this. However, if you would like to alter the network share settings, navigate to “Services”...
  • Page 19 Map Network Drives in Windows On you PC open ‘file explorer’ Navigate to ‘Computer’ ᐅ ‘Map network drive’ Select any driver letter that you wish to be associated with your network drive. Page 19...
  • Page 20 USB device to another. Simply remove the USB device from the router when the device is not in use. Insert the new USB device and the VanConnect will automatically mount your drive and have it ready for you to access over the network share.
  • Page 21 Access network files using the Cowfish Technologies VanPlayer Your Cowfish VanPlayer manual will describe how to connect and stream multimedia content over the VanConnect network, directly to your TV. You will be able to play your files via applications like VLC, Kodi and many more, pre-installed on the VanPlayer.
  • Page 22 You will be able to access the content from your USB drive and SD card that is connected to your VanConnect via any network sharing application available on iTunes or Google play. For playing movies and music over the VanConnect network, we recommend using VLC. VLC media player is a free and open-source, portable, cross-platform media player software and streaming media server developed by the VideoLAN project (https://www.videolan.org/vlc/).
  • Page 23 For iPhones and iPads Ensure that your iPhone or iPad is connected to your VanConnect WiFi network. Open the VLC app and navigate to “network”. Select “VANCONNECT” under “File Servers” and then select “Connect” under “Connect to Server”. Page 23...
  • Page 24 Select “VanConnect” and you will then find the mapped drives for your USB device and your SD card. USB drives are mapped as “sda1” SD cards are mapped as “mmcblk0p1” VLC will only show “sda1” and/or “mmcblk0p1” if a device (USB drive / SD card) has been connected to the VanConnect.
  • Page 25 For Android phones and tablets Ensure that your Android phone or tablet is connected to your VanConnect WiFi network. Open the VLC app and navigate to “browse”. Select “VANCONNECT” under “Local Network”. Page 25...
  • Page 26 Select “VanConnect” and you will then find the mapped drives for your USB device and your SD card. USB drives are mapped as “sda1” SD cards are mapped as “mmcblk0p1” VLC will only show “sda1” and/or “mmcblk0p1” if a device (USB drive / SD card) has been connected to the VanConnect.
  • Page 27 FREQUENTLY ASKED QUESTIONS What is the Web management IP address and default admin password? The router’s management IP address is 192.168.1.1, the default administrator user name is “root”, and the default password is “admin”. How do I restore the router to factory settings? When the system is in normal operation, press the router’s “Reset”...
  • Page 28 How do I find my computer’s IP address on a Windows 8 device? To find the IP address on a Windows 8 device: 1. In the Charms bar, click the Search icon. 2. Select Command Prompt. 3. At the command prompt, enter ipconfig and press Enter. 4.
  • Page 29 How do I find a device’s MAC address on a Windows 7, Windows 10 or Vista device? To find the MAC address on a Windows 7, Windows 10, or Vista device: 1. Open the command prompt window: a. Select Start > Run. b.
  • Page 30: Troubleshooting

    • Make sure that network coverage is available in your area. • Make sure that your SIM card is active and enabled with data services. • Wait one to two minutes for the VanConnect to initialize after a reboot or startup.
  • Page 31 • Check your signal strength and network type (for example, LTE 4G is generally faster than 3G). • Check WiFi interference by powering the VanConnect off and on to find a better WiFi channel. • Switch WiFi channel from 2.4 GHz to 5 GHz.
  • Page 32 The router does not connect to the Cellular Network. If your mobile hotspot does not connect to your service provider’s mobile broadband network, try the following suggestions: • Make sure that your SIM account is active. To check SIM status, contact your Internet service provider.
  • Page 33: Technical Specifications

    TECHNICAL SPECIFICATIONS Page 33...
  • Page 34 Page 34...
  • Page 35: Product Warranty

    PRODUCT WARRANTY At Cowfish Technologies Pty Ltd (Cowfish) we want our customers to be completely satisfied with their purchase. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
  • Page 36 Damaged goods If any goods arrive damaged, please contact Cowfish as soon as possible so a Return Authority Number can be arranged for the goods to be inspected. Goods must be returned within a reasonable time. The acceptance of the goods delivered shall be deemed for all purposes to have taken place 30 days* from the date of delivery.
  • Page 37 Replacement item warranty Should a replacement item be supplied by Cowfish ‘under warranty’ due to damage or product failure of original item purchased, Cowfish will warrant the replacement item for the remaining warranty period only of the original item warranty. Warranty Claims If a fault covered by warranty occurs, the customer must first contact the Cowfish Customer Service or Warranty Department.
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