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Frequently Asked Question For Label Printer
Model No. BY‐245BT
Dear Honored Client
Thanks for choosing our products!
We aim to provide customers the best product and service. If you encounter some problem using this printer, please
don't be anxious to apply to return the item first, it will make a great affect on our business.
Please do contact us via
support@jadens.com.hk
// phone: 1‐800‐752‐7660, we will work hard to provide you an effective solution!
The phone NO can be reached from Tuesday to Saturday, PST Time From PM 5:00 to AM: 9:00
Note: The most frequently asked questions and solutions for Bluetooth Label Printer BY‐245T are listed below; please
find the corresponding solution based on your question.
When you get the printer, please kindly read the user manual and refer to the video in the U‐disk in the package before
you use it.
1、 Problem: Fail to install the printer driver on PC of windows10 home edition.
Cause: Some version of windows 10 home edition in USA may not work with the driver in the U‐disk.
Solution: Please contact us via support@jadens.com.hk to download another driver compatible with windows 10 home.
2、 Problem: The printer isn't discoverable on Bluetooth on your windows PC.
Cause: Mac OS doesn't work with Bluetooth. Some old PC has no Bluetooth function.
Solution: Make sure your windows laptop/PC is enabled with Bluetooth. Then,3.Switch on the printer, long press the top
button of the printer until it beep one. Then labels will keep forward and back for several times, and hold on one place, the
printer's Bluetooth is open now. if it still doesn't work, restart your computer.
3、 Problem: The item doesn't print anything. They label comes in white.
Cause: The label is upside down // Use the wrong paper: art paper
Solution:
1. Ensure the label side is upon
2. Ensure to use the thermal label, not art paper, art paper is not suitable for the thermal label printer.
3. Restart the printer and computer and try again
4.Contact us without hesitate if you still got issue through
support@jadens.com.hk
// phone: 1‐800‐752‐7660
4、 Problem: "FBA print"App crashes and print light
Cause1: Insufficient capacity of mobile phone.
Cause2: Phone system is too old.
Cause3: Incorrect paper size and print setting.
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Related Manuals for Jadens BY-245BT
Summary of Contents for Jadens BY-245BT
- Page 1 Cause: Some version of windows 10 home edition in USA may not work with the driver in the U‐disk. Solution: Please contact us via support@jadens.com.hk to download another driver compatible with windows 10 home. 2、 Problem: The printer isn't discoverable on Bluetooth on your windows PC.
- Page 2 Solution: 1. Ensure the capacity of mobile phone is enough 2.Update your Smartphone to latest version if you are using old version. 3. To obtain the best print quality on smart phones, please upload PDF instead of image to print, the image will be printed out light.
- Page 3 6. Upload PDF file (not image) via social media, print via "FBA print", not "Air print" 7. Operation video and direction are provided in the U‐Disk for easier understanding. Note: If it still doesn't work after finish the above steps, please restart your phone and printer. And contact support@jadens.com.hk// phone: 1‐800‐752‐7660...
- Page 4 Operation video and direction are provided in the U‐Disk for easier understanding. Note: If it still doesn't work after finish the above steps, please restart your iPad and printer to try. Contact us through support@jadens.com.hk to get more supports. 9、 Problem: Print over label Cause1: Incorrect position of printing Cause2: Incorrect paper size and print density setting, the setting paper size is larger than the actual label size.
- Page 5 Please contact us if you have any question with the product or the service without any hesitate. We are here for you always. Jadens Support Team Tel: 1‐800‐752‐7660 (Working time: Tuesday to Saturday, PST Time From PM 5:00 to AM: 9:00) Email: support@jadens.com.hk...