Norden EYENOR User Manual

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BRAND

Network

Video Recorder

User Manual

Please read the manual carefully before install and use the camera

www.nordencommunication.com/eyenor

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Summary of Contents for Norden EYENOR

Page 1 BRAND Network Video Recorder User Manual Please read the manual carefully before install and use the camera www.nordencommunication.com/eyenor...
Page 2 Network Video Recorder User Manual Purpose This document describes the features, hardware installation, network access, network configuration, routine maintenance, fault analysis, and troubleshooting of the Network Video Recorder(NVR). Symbol Conventions * The symbols that may be found in this document are defined as follows. DANGER Alerts you to a high risk hazard that could, if not avoided, result in serious injury or death.
Page 3: Table Of Contents
Network Video Recorder User Manual Index Preface..............................1 Local Operations.............................1 1. Before You Begin..........................1 Login..............................1 Local Operations..........................1 2. Initial Configuration..........................5 Preparation............................5 Wizard..............................5 3. Live View............................7 Live View Status ..........................7 Window Toolbar ..........................8 Screen Toolbar...........................9 Shortcut Menu ..........................10 Sequence Operation.........................11 Zoom..............................12 Image Configuration........................12 Preview Configuration........................13 4.
Page 4 Manual Alarm ..........................46 10. VCA Search .............................46 Behavior Search ..........................46 Face Search ...........................47 People Counting ..........................47 11. Network Configuration........................48 Basic Configuration..........................48 PPPoE.............................49 Eyenor Cloud...........................49 DDNS ............................50 3G/4G ............................50 Port ...............................50 Port Mapping ..........................51 Email .............................52 FTP ..............................53 12. Array Configuration .........................54 Creating an Array ...........................54...
Page 5 Network Video Recorder User Manual Index Serial Port Configuration ........................56 User Configuration .........................56 Security Configuration ........................57 Hot Spare Configuration ........................58 14. System Maintenance ........................59 System Information ........................59 Network Information ........................60 Log Query ............................61 Import/Export..........................62 System Restoration .........................62 Automatic Maintenance ........................62 System Upgrade ..........................63 Hard Disk Detection ........................63 15.
Page 6: Preface
2. Select the username from the drop-down list, enter your password, and then click Login. Local Operations You can refer to Initial Configuration and complete a quick configuration. Unless otherwise specified, all operations described in this manual are performed with a mouse by the right hand. See Mouse Operations for details. www.nordencommunication.com/eyenor...
Page 7 Press this button to start up or shut down the NVR. To shut down, press this button and hold for at least 3 seconds till a message appears on your monitor. Click Yes. Note: This shutdown operation can be performed only when you have logged in to the system. www.nordencommunication.com/eyenor...
Page 8 Enter 7, P, Q, R, or S; or take a snapshot. Enter 8, T, U, or V. Enter 9, W, X, Y, or Z. Enter 0 or a space. Delete Switch the input method. Auxiliary function button. Exit the current window. Switch to the next tab. www.nordencommunication.com/eyenor...
Page 9 Press ENTER to confirm an operation or to display a selected drop-down list. In playback mode, press ENTER to play or pause in full screen mode. UP and DOWN: Variable speed forward or rewind in full screen. LEFT and RIGHT: Rewind or forward 30 seconds in full screen. www.nordencommunication.com/eyenor...
Page 10: Initial Configuration
Next. The default password is intended only for the first login and should be changed to a strong one containing at least eight characters including uppercase and lowercase letters, digits and symbols after your first login for account security. www.nordencommunication.com/eyenor...
Page 11 Next. If your NVR has more than one Network Interface Card (NIC), you may configure the NICs and choose one for default route. An internal IPv4 address can be configured if your NVR has PoE ports or switching ports. www.nordencommunication.com/eyenor...
Page 12: Live View
The following icons are used to indicate alarms, recording status, and audio status in a live view window. Icon Description Tampering alarm Motion detection alarm Recording Two-way audio Turn on audio Normally, live video is displayed, but other situations are also possible. www.nordencommunication.com/eyenor...
Page 13: Window Toolbar
Click to play video recorded during the past 5 minutes and 30 seconds. Zoom in on an area of interest Click to edit image settings. Click to take a snapshot. You may view and back up snapshots under Backup > Image. www.nordencommunication.com/eyenor...
Page 14: Screen Toolbar
Available only for some models. Click to display the cloud service window. You may scan the QR code and download an app to manage your NVR. Click to automatically hide the toolbar, or click to lock. www.nordencommunication.com/eyenor...
Page 15: Shortcut Menu
Display the PTZ control window for the first PTZ camera in live view. PTZ Control Play the current day's recording for the camera linked to the current window. Playback Choose a video output mode, including standard, soft, bright, and vivid. Output Mode www.nordencommunication.com/eyenor...
Page 16: Sequence Operation
Sequence starts by displaying four windows on the first screen and then the fifth on the second screen at the set interval. The default sequence interval is eight seconds and can be set under System > Preview. www.nordencommunication.com/eyenor...
Page 17: Zoom
2. Select a mode from the drop-down list according to the surveillance scenario, and then adjust contrast, hue, saturation and brightness as needed. The settings available may vary with device model. 3. Click OK to save the settings and exit. www.nordencommunication.com/eyenor...
Page 18: Preview Configuration
D1, meaning D1 is not linked to any window. Step 2: Click window 2 on the right, and then click under Camera on the left. Now appears in window 2. Click Apply to save the settings. www.nordencommunication.com/eyenor...
Page 19: Channel Configuration
This section provides multiple options to add an IP device. Some options are only applicable to certain NVR models. Choose one as appropriate. Option 1 1 . Click Camera > Camera > Camera. The system automatically searches for IP devices and lists the discovered. www.nordencommunication.com/eyenor...
Page 20 Edit . In the window displayed, set Add Mode Manual and then complete the settings correctly. appears under Status if the power output from a PoE port is below or above the rated power of the connected camera. www.nordencommunication.com/eyenor...
Page 21 PoE ports or switching ports cannot be deleted. Click to change the IP address of an IP camera and the default gateway. A DVS' IP address cannot be editted from the NVR. means this function is not available. www.nordencommunication.com/eyenor...
Page 22: Osd Configuration
4. Set font size and color as needed. 5. Drag the OSD to the desired position in the preview window on the left. 6. Click Apply to save the settings. Image Configuration 1. Click Camera > Image. 2. Select the desired camera and scene. www.nordencommunication.com/eyenor...
Page 23 Flip Horizontal: Displays images flipped horizontally. Image Rotation 180°: Displays images flipped vertically and horizontally. 90° CW and 90° CCW: Display images in corridor format. The camera must be installed correctly (rotated 90° clockwise or counterclockwise). Exposure 1 . Click the Exposure tab. www.nordencommunication.com/eyenor...
Page 24 Enable WDR to ensure clear images in high contrast conditions. After enabling WDR, you can improve image quality by adjusting WDR Level the WDR level. White balance 1 . Click the White Balance tab. www.nordencommunication.com/eyenor...
Page 25: Privacy Mask Configuration
1 . Click Camera > Privacy Mask. 2. Select the desired camera, select Enable Privacy Mask , and then use the mouse to specify areas to mask. Up to four areas are allowed. The areas are differentiated by different colors. www.nordencommunication.com/eyenor...
Page 26: Ptz Control
Turn on/off PTZ shortcut operations. Note: Check that the 3D positioning, heater and snow removal functions are supported by the camera before using. Use 3D positioning to zoom in or out. Dragging from top down zooms in. Dragging the other way zooms out. www.nordencommunication.com/eyenor...
Page 27: Setting And Calling A Preset
A preset position (preset for short), is a saved view used to quickly steer the PTZ camera to a specific position. A preset consists of the following settings: pan and tilt positions, zoom, focus, and iris. 1. Access the PTZ Management window. For the detailed steps, see PTZ Control Window and PTZ Management Window. www.nordencommunication.com/eyenor...
Page 28: Setting A Preset Patrol
2. Select a preset from the drop-down list, set the duration (time the camera stays at the preset, unit: second), and then set the rotation speed (1: slowest, 9: fastest). Click OK to save the settings. The preset is added as a keypoint, as shown in the figure below. www.nordencommunication.com/eyenor...
Page 29: Setting A Recorded Patrol
Steer the camera to the desired directions, adjust the zoom, focus, iris as needed during the process. 2. Click to stop recording. All the patrol actions have been recorded. 3. To start the recorded patrol, click . Click to stop. www.nordencommunication.com/eyenor...
Page 30: Recording And Snapshot
Stream Sub Stream: low resolution video that is intended for local or remote real-time monitoring. Video compression standard, for example, H.264. Video Compression The listed options depend on the standards supported by the camera. Image resolution. Resolution www.nordencommunication.com/eyenor...
Page 31 Scheduled snapshot uses the Normal type of schedule. Event-triggered snapshot is triggered by an event such as an alarm input and a motion detection alarm. Settings effective to event-triggered snapshot also apply to manual snapshot. Snapshot interval is the length of time between two snapshots. 3. Click Apply to save the settings. www.nordencommunication.com/eyenor...
Page 32: Scheduled Recording And Snapshot
3. In the preview window on the left side, click and drag your mouse to specify a motion detection area (red grid). Use the sliders to adjust detection sensitivity, target object size, and duration. www.nordencommunication.com/eyenor...
Page 33 . In the window displayed, click the Snapshot tab, select the desired camera, and then click 2. Set a snapshot schedule under Storage > Snapshot. For the detailed steps, see Scheduled Recording. Make sure Type is set to Motion. www.nordencommunication.com/eyenor...
Page 34: Alarm Triggered Recording And Snapshot
Alarm Triggered Recording Alarm triggered snapshot is similar to alarm triggered recording. You need to enable and configure alarm input first (see steps 1 to 2 in Alarm Triggered Recording for details) and then proceed with the following steps. www.nordencommunication.com/eyenor...
Page 35: Manual Recording And Snapshot
4. Click Storage > Recording and then set a recording schedule as described in Scheduled Recording. Make sure Holiday is selected in the Select Day drop-down list. In the following example, motion detection recording is enabled on the set holiday. www.nordencommunication.com/eyenor...
Page 36: Other Recording And Snapshot Types
A disk set as redundant cannot be assigned to any disk group. 3. To format a disk, click . To format multiple disks, select the disks and then click Format . The format operation is irreversible. All data will be erased. The NVR can automatically format newly installed hard disks. www.nordencommunication.com/eyenor...
Page 37: Disk Group
2. Select the desired camera from the drop-down list and then set the maximum recording space and maximum image space. You can select a disk group only when disk group is enabled under Storage > Disk Group . For more information, see Advanced Configuration. 3. Click Apply to save the settings. www.nordencommunication.com/eyenor...
Page 38: Advanced Configuration
Instant playback plays the video recorded during the last 5 minutes and 30 seconds. If no recording is found, it means there is no recording during this period. 1. Click the desired window, and then click on the toolbar to start instant playback. 2. You may drag the slider to control the progress. Pause and resume as needed. www.nordencommunication.com/eyenor...
Page 39: Playback Toolbar
Forward by frame. Start or stop clipping video. Take a snapshot. Lock. Add a default or custom tag. Manage files. Zoom in on images. For more details, see Zoom. Turn off/on audio. Adjust sound volume for the current window. www.nordencommunication.com/eyenor...
Page 40: Playback By Camera And Date
. Search results, if there are any, are displayed with names of cameras and tags. 3. Click for the desired tag to start playback. You may use the Start Before Stop After drop-down lists to set when the tagged video starts and ends. www.nordencommunication.com/eyenor...
Page 41: Playback By Event
2. Select a type from the Type drop-down list in the upper right corner. 3. Select the desired camera(s), set the desired time period, and then click Search. 3. Click the desired file to start playback. www.nordencommunication.com/eyenor...
Page 42: File Management
You can lock/unlock and play recording files in this window. 3. Select the desired recording(s) and then click Backup 4. Select a destination in the USB storage device and then click Backup . The recording(s) will be saved to the specified directory. www.nordencommunication.com/eyenor...
Page 43: Image Backup
Enable to enable alarm input. 3. Select the Normally open (N.O.) or Normally closed (N.C.) trigger mode, and then click 4. Click under Trigger Actions and then set action(s) to trigger. For more details, see Alarm-Triggered Actions. www.nordencommunication.com/eyenor...
Page 44 After you have completed the settings, click 3. Click under Arming Schedule and then set the time when actions will be triggered. To apply the same settings to other cameras, click Copy, select cameras, and then click OK. www.nordencommunication.com/eyenor...
Page 45: Motion Detection
To apply the same arming schedule to other days, select the intended days right to Copy To. 6. Click Apply to save the settings. Tampering Detection A tampering detection alarm occurs when the camera lens is covered. 1. Click Alarm > Tampering. 2. Select the desired camera and then select Enable to enable tampering detection. www.nordencommunication.com/eyenor...
Page 46: Video Loss
Click Alarm > VCA. The Basic page is displayed. Select the camera and then select Save VCA Images if you want to use the VCA search function. Face Detection Face detection is used to detect human faces in specified a surveillance area. 1. Click Alarm > VCA > Face Detection www.nordencommunication.com/eyenor...
Page 47 6. Click Apply to save the settings. Cross Line Detection Cross line detection is used to detect whether any object crosses a virtual line on the screen and trigger alarms as needed. 1. Click Alarm > VCA > Intrusion Detection. www.nordencommunication.com/eyenor...
Page 48 Sudden Fall exceeds the set value. An alarm occurs when the rise or fall of volume Sudden Change exceeds the set value. An alarm occurs when the volume exceeds Threshold the set value. 6. Click Apply to save the settings. www.nordencommunication.com/eyenor...
Page 49: Alert
Perform the following steps to configure an alert: 1. Click Alarm > Alert. 2. Select an alert type, select the desired actions, and then select the camera(s) for which you want to enable alarm output. 3. Click Apply to save the settings. www.nordencommunication.com/eyenor...
Page 50: Buzzer
A PTZ camera rotates to a preset position when an alarm occurs. Alarm-Triggered Preview The NVR plays live video in full screen when an alarm occurs. Alarm-Triggered Alarm Output The NVR outputs an alarm to trigger actions by a third-party device when an alarm occurs. www.nordencommunication.com/eyenor...
Page 51: Manual Alarm
3. View search results in a chart or table. Back up search results (including images and recordings) as needed. To view videos recorded when the behavior was detected (around 10 seconds before and after), click the play button. The following figure shows an example. www.nordencommunication.com/eyenor...
Page 52: Face Search
2. Select the camera, counting type (people entered or left), report type (daily, weekly, monthly or yearly), set a time period, and then click Count. Search results are displayed. You may choose to display search results using a chart or table. The following figure shows an example. www.nordencommunication.com/eyenor...
Page 53: Network Configuration
Load balance mode: The two NICs are bound to the same IP address and work together to share network traffic. Net fault-tolerance mode: The two NICs are bound to the same IP address. In cases where one NIC fails, the other takes over service seamlessly from the faulty one to ensure network connectivity. www.nordencommunication.com/eyenor...
Page 54: Pppoe
4. Click Apply to save the settings. Eyenor Cloud The NVR allows access through the Eyenor Cloud website or from the Eyenor VMS mobile surveillance app. You need to sign up for an account first before using this function. 1. Click System > Network > EyenorCloud.
Page 55: Ddns
(e.g., DynDNS). If the DDNS type is Eyenor DDNS, enter a valid domain name for your NVR and then click Test to see if the domain name is available.
Page 56: Port Mapping
For an NVR with multiple NICs, port mapping should be configured based on the NIC specified as the default route. 3. Click Refresh and check that Active is displayed for these ports under UPnP Status. 4. Click Apply to save the settings. www.nordencommunication.com/eyenor...
Page 57: Email
Only some models support this function. 1. Click System > Network > Email. 2. Configure the related parameters. If server authentication is required, you need to enter the correct username and password. Click Test to send a test email. www.nordencommunication.com/eyenor...
Page 58: Ftp
5. (Optional) Apply the same settings to other cameras by clicking right to Copy and then selecting desired cameras. 6. Click Apply to save the settings. To apply the same settings to other cameras, click right to Copy, select cameras and then click OK. www.nordencommunication.com/eyenor...
Page 59: Array Configuration
A degraded array without a hot spare disk can only be rebuilt manually under Storage > Array > Array. By default the first local disk that satisfies requirements is selected. Deleting an Array Deleting an array will erase all data on it. www.nordencommunication.com/eyenor...
Page 60: System Configuration
4. Click Apply to save the settings. 1. Click System > Time > DST. 2. Enable DST by selecting the check box, and then set the start time, end time, and DST bias correctly. The following shows an example. www.nordencommunication.com/eyenor...
Page 61: Serial Port Configuration
If the default user is denied access, the corresponding channel is locked when no user is logged in, and appears in the window. Operator: Has basic permissions and access to cameras. Guest: Only has access to cameras by default. 1. Click System > User. www.nordencommunication.com/eyenor...
Page 62: Security Configuration
3. Click Apply to save the settings. ONVIF Authentication Enable ONVIF authentication under System > Security > ONVIF Auth so a username and password will be required for ONVIF-based device access. Select the check box and then click Apply. www.nordencommunication.com/eyenor...
Page 63: Hot Spare Configuration
Add and then enter device information, including IP address, port number and password. The username is fixed to admin. Click Add. Hot Spare Select Hot Spare, and the current device will be a hot spare for other working devices. All the working devices that the current hot spare serves are listed. www.nordencommunication.com/eyenor...
Page 64: System Maintenance
Click the Camera tab to view camera status (online or offline with possible offline cause) and status of alarm functions such as motion detection, tampering, video loss and audio detection. Off means disabled, and on means enabled. Recording status Click the Recording tab to view recording status and stream settings. www.nordencommunication.com/eyenor...
Page 65: Network Information
Traffic Click Maintain > Network Info > Traffic to view network traffic information. Network Detection Click Maintain > Network Info > Net Detect. To test network delay and packet loss rate, enter the test address and then click Test. www.nordencommunication.com/eyenor...
Page 66: Log Query
Logs contain information about user-performed operations and device status. By analyzing logs, you can keep track of device operation status and view detailed alarm information. 1. Click Maintain > Log. 2. Set query conditions, including the start and end times, main type and sub type. 3. Click Query. www.nordencommunication.com/eyenor...
Page 67: Import/Export
Set the NVR to restart as scheduled and delete files (including recordings and snapshots) as needed. Only admin can perform this operation. 1. Click Maintain > Auto-Function. 2. Set an auto-restart time, and choose a way to delete files automatically. Files deleted automatically cannot be recovered. www.nordencommunication.com/eyenor...
Page 68: System Upgrade
The system provides three test types: Short, Extended, and Conveyance. Extended tests detect more thoroughly and thus take longer time than Short tests. Conveyance tests mainly detect data transmission problems. Continuing using a faulty disk can incur risks. For further information about hard disks, contact your local dealer. www.nordencommunication.com/eyenor...
Page 69 1. Click Maintain > HDD > Bad Sector Detect. 2. Select the desired disk and detection type, and then click Detect to start detection. Click Stop if you want to stop. The detection stops automatically when the error count reaches 100. www.nordencommunication.com/eyenor...
Page 70: Shutdown
2. In the login dialog box, enter the correct username and password (admin for admin) and then click Login. The default password is intended only for the first login and should be changed to a strong one containing at least eight characters including uppercase and lowercase letters, digits and symbols after your first login to ensure security. www.nordencommunication.com/eyenor...
Page 71: Live View
Switch screen layout Select stream type Start zoom Turn on or off audio; Select stream type adjust sound volume. Local recording 3D positioning Adjust MIC volume Open or close the control panel Adjust MIC volume Previous and next screen www.nordencommunication.com/eyenor...
Page 72: Playback
Button Play/Pause Stop Reverse Slow down or speed up Rewind or forward Rewind or forward by 30 seconds frame Previous or next period Start zoom Turn on or off audio; Save video clip adjust sound volume. 3D positioning Zoom www.nordencommunication.com/eyenor...
Page 73: Configuration
The NVR, IP cameras, and PC are connected on a private network (or LAN). The IP cameras can be connected to the NVR directly or via a switch. And you manage the NVR and the connected IP cameras through the monitor or using a web browser on the PC. www.nordencommunication.com/eyenor...
Page 74: Typical Application 2
Internet. After registering a cloud account and properly configuring your network devices (including router), you can manage your NVR and the connected IP cameras from a PC or a mobile phone. www.nordencommunication.com/eyenor...
Page 75 Norden Communication UK Ltd Unit 13 Baker Close, Oakwood Business park, Clacton-On- Sea , Essex CO15 4BD, United Kingdom Tel +44 (0) 1255 474063 | E-mail: suppor t@norden.co.uk...