SHFL MD2 CR Service Manual
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SHFL MD2 CR Service Manual

Multi-deck card shuffler
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  • Page 1 CR Multi-Deck Card Shuffler ® Service Manual...
  • Page 2 The information contained herein is provided “AS IS” without any warranty of any kind. In no event shall SHFL entertainment, Inc. be liable for any damages whatsoever arising out of or connected with use of this manual or the use or reliance upon any material contained in or accessed from this manual.
  • Page 3 Modified Troubleshooting Section; Pages 61-68 August 19, 2011 -- Font Revision; All Sections December 7, 2011 -- Modified DIP Switch Diagram; Page 16 October 15, 2012 -- Format Update to All Sections MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 4: Table Of Contents

    Network Configuration Web Page ................... 28 Current Network ....................... 28 Options for use on a DHCP Network: ................28 Startup Network ........................ 28 Options for use on a Static Network: ................29 MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...
  • Page 5 Perform the Auto Setup Procedure .................. 63 Test for Proper Operation ....................63 Perform the “Lean Test” ....................63 Perform the Auto Setup Procedure .................. 64 Test for Proper Operation ....................65 MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...
  • Page 6 Card Recognition ......................73 Web Page and PC Connectivity Troubleshooting ............74 Miscellaneous ........................75 12.0 F1174 CAMERA FOCUSING INSTRUCTIONS ....... 76 Additional Equipment Required ..................76 Focusing Instructions ....................... 76 MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...
  • Page 7 --- This Page Intentionally Left Blank --- MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 8: Revision History

    Do not turn the shuffler on and off in rapid succession – turn it ‘ON’ or ‘OFF’ in a deliberate manner. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 9: Machine Characteristics

    Shuffler with Card Recognition Power Requirements: 100-240 VAC 50-60 HZ 1.10/0.5 A Dimensions: 11.5” x 8.0” x 18.5” (292 mm x 203 mm x 470 mm) Weights: 28 lb (12.7 kg) MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...
  • Page 10 --- This Page Intentionally Left Blank --- MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 11: Principles Of Operation

    “fine-tuned” after card learning. The camera and geometric parameters are adjusted based upon manual administrator MD2® CR inputs. Card tuning is necessary for accurate operation of the shuffler. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 12: Game Application

    MD2® CR shuffler is used on card games requiring up to eight decks of 52 cards dealt from a shoe. Application examples: • Blackjack • Baccarat • Specialty Games MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 13: Operating Procedures

    Section 4 Setup Procedures and Adjustments and in the web pages of Section 5. The Administrator password is used in the web pages, as well, and allows access to all web page functionality. Contact SHFL entertainment, Inc. Engineering to obtain these passwords.

  • Page 14: Count Mismatch

    Turn power ‘OFF’ to the shuffler. Turn power ‘ON’ again and remove the deck. Find and remove the extra card and look for additional invalid cards (such as Jokers or company logo cards) before restarting the shuffling procedure. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 15: Card Jam Recovery Procedures

    If manual intervention is required to clear the problem, follow the messages on the message panel. Typical examples might be: Check For Bent Cards Clear Jam. Push RED MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 16: Setup Procedures And Adjustments

    Press the GREEN button to change the character. Set Date: 01-08-07_ Return the cursor to the far right after the changes have been made and push the GREEN button to save the setting. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 17: Card Recognition Function

    This menu item allows calibration of the machine for the type of cards to be used. One 52 card deck is used. The password must have been previously entered. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 18: Resetting Shuffle Cycles

    Reset History Logs To reset all available data in the history log, press the RED button. Note Resetting this log will permanently erase the data currently in the log. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 19: Selecting Card Type

    Set Unloading Delay To change the number, press the RED button until the desired delay is displayed. Press the GREEN button to select and advance to the next menu selection. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 20: Set Platform Delay

    Push the RED button to access the function. Seed RNG Next: Push GREEN Button 4 Times After pushing the button, the message panel will display: RNG Seeded. Push GREEN to Continue MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 21: Resetting Serial Number

    Use the GREEN button to page through the menu until ‘Network Options’ is displayed. Use the RED button to page through the network sub-menu options. Network Options MAC Addr: 00603505dff9 MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 22: Exiting Setup Menu

    Disabled’. Verify that ‘DHCP Disabled’ is displayed (for a static, stand- alone network configuration). DHCP YES/NO? DHCP Disabled Press the GREEN button to continue. Exiting Setup Menu To exit the Setup Menu, turn the shuffler OFF. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 23: Board Dip Switches And Eprom

    Product Information section of Shuffler Engineering department web page in Radar to determine the recommended DIP switch settings for a specific EPROM version, or call SHFL entertainment, Inc. Replacing the EPROM: To replace the EPROM, turn power ‘OFF’ to the shuffler.
  • Page 24 Figure 4-1. DIP Switches and EPROM MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 25: Shuffler Web

    The Proxy Server on the computer must be disabled before attempting to access the web pages. If it is not disabled, the computer cannot access the shuffler. Follow these steps to disable the Proxy Server: MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...
  • Page 26 Figure 5-1. Microsoft Internet Properties 6. Click on the “Connections” tab. The window in Figure 5-1 should appear. 7. Click on the “LAN Settings…” button. The window in Figure 5-2 should appear. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 27: Web Browser Login

    Press ‘Enter’. You should see the Login web page in Figure 5-3. Web Browser Login Follow the procedures described above to access the shuffler web pages. When successful, you will see the Login web page in Figure 5-3. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...
  • Page 28 The functions described below are Administrative functions; the General function differences are described later. Enter the Administrator password and you will see the “after Login” web page in Figure 5-4. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 29: About Web Page

    This web page shows the software version installed in the Shuffler, the currently entered Serial Number and the Shuffler Label. Changes cannot be made here to the information shown on the About web page (Figure 5-5). MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 30: Shuffler Configuration Web Page

    The Date/Time option box can be checked to synchronize the date and time to the current date and time set on the computer used to access the web page. Click “Save Changes” to record changes made on this web page. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 31: Deck Library Web Page

    20. If additional decks to be installed will cause the number to exceed 20, a number of current deck files should be uninstalled prior to installation of the new files. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...
  • Page 32 A new deck can be defined in the card recognition system. The first step in the process is to use this screen to name the deck. Normally the card deck types are downloaded from existing libraries at SHFL entertainment, Inc. using the Deck Manager, a program that connects to the shuffler and rapidly downloads any number of library decks.
  • Page 33 Figure 5-7 Deck Library Web Page MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 34: History Web Page

    This web page (Figure 5-8) allows a technician to review unknown card errors, shuffler status information and diagnostic conditions that may have occurred within the shuffler. Figure 5-8. History Web Page MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 35: Network Configuration Web Page

    IP address with which to communicate on the casino network. Static IP address, Static subnet mask and Static DNS server: These areas are not used on a DHCP network. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 36: Options For Use On A Static Network

    Allows the casino to assign a unique label to each shuffler for reporting purposes. Server Name: Allows the casino to label a specific server to which a shuffler is sending information. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...
  • Page 37 Figure 5-9. Network Configuration Web Page MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 38: Card Id Web Page

    Changing Deck Calibration Parameters Under normal circumstances, these parameters should be changed only by SHFL entertainment’s technical personnel. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual...

  • Page 39: Card Id - Images

    If no tuning has been done for the deck, they should match exactly. However, if tuning has been done, the FPGA image may differ from the Nflash image. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...
  • Page 40 Figure 5-12. Card ID Images Web Page MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 41: Card Id - Errors

    The unknown Region of Interest image is displayed along with the rank and suit images. The images can be used for failure analysis. Figure 5-13 Card ID Errors Web Page MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 42: Restore Configuration Web Page

    This button will NOT alter the Card ID Deck Calibration settings. Click on ‘Restore Defaults’ to activate. Figure 5-14. Restore Web Page MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 43: Restart Device Web Page

    General v. Administrator Password - Functional Differences When using the General Password mode, the Network, Card ID, and Restore options are not available. About History Restart , and pages are identical. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...
  • Page 44 The Deck Installation section is not displayed). See Figure 5-16. The Deck Installation option does not appear here when using the General Password. Figure 5-16. Deck Library Web Page in General Password Mode MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 45: Card Learning And Tuning Procedures

    Deck Library Calibration Deck library calibration is done at SHFL entertainment, Inc. At SHFL entertainment there are libraries of card types that consist of card rank and suit images in addition to parameters defining the location of the images on the cards, characteristics of the card stock, and other variables.
  • Page 46 Set Trace Level to Install Using DeckList.txt and check the check box if ALL decks in the library are to be downloaded. Figure 6-1. Deck Manager Main Screen MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 47: New Library File Creation

    Click on Deck Library and the Deck Library page, with the Deck Installation section, will appear, as shown in Figure 6-3. Type the SHFL entertainment Deck ID number (SID #) in the text box and type the deck description in the “Install deck with description” text box.

  • Page 48: Deck Calibration

    Figure 6-4. This page is used to display, and allows modification of parameters related to the geometry of card images, to view image data, and to perform file management of the tuned images. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...
  • Page 49 ROI. The Rank Width and Suit Width parameters are the vertical depth (as viewed on-screen) in pixels of the rank and suit images, respectively. See Figure 6-5. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 50: To Modify Card Image Geometry

    5. Feed the card again. View the scanned images in the Images web page, Figure 5-12. Make further adjustments, if needed. This is a repetitive process and the parameters may have to be redefined several times. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...
  • Page 51 You must click on Update Settings and Save Settings in the Store Deck Commands area before attempting the tuning process or the adjusted settings will not be saved. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 52: Downloading Card Deck Information To The Shuffler

    Deck List. Click the Menu column box to make the selected decks available for selection on the shuffler (Maximum 10). Click the ‘Save Changes’ button to save the selection(s). MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 53: Card Tuning

    8. Press the RED button to select the desired option. 9. Arrange the decks (with or without the Joker), as shown: Fifty two cards, without the Joker, stacked face down, in the following order: MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...
  • Page 54 Push GREEN Button 15. Press the GREEN button to raise the Elevator 16. The message panel will display: Remove Cards then Please Wait, or if Ready Push GREEN Button MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...
  • Page 55 60 seconds. 19. Turn power ‘OFF’ to the shuffler to exit the Service Mode. 20. The new deck type and the shuffler are now ready for use in Normal mode. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 56: Machine Switch Locations

    Card Out Sensor Receiver D5&D9 Camera Trigger Switch CTSR Receiver Motors Name Description Module #1 Module #2 Plug # Feeder Elevator Motor Platform Motor Pick Off Motor Speed Up Motor Gripper Motor MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 57: Service Menu

    Push the RED button to enter this mode. Run With 52 Cards To Start push RED Push GREEN Button To Load Cards MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 58: No Shuffle Mode

    The Feeder Elevator will rise to allow insertion of the decks and the following display will appear. This screen also displays the last game selected. BJ/War/Bac 4 Deck MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 59: Step By Step Mode

    Sensor/Switch Description Card In Sensor Card Out Sensor FCPS Feeder Card Present Sensor FCOS Feeder Card Out Sensor PCPS Platform Card Present Sensor Platform Home Switch Gripper Home Switch MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 60: Download To Pc

    Download to PC Although the ‘Download to PC’ option appears in the Service Menu, support for the feature has never been available on the MD2 CR. Misread card errors, shuffler status information and other diagnostic data are available through the ‘History’ web page, as described on Page 27.

  • Page 61: Pick-Off Rollers

    Grip Test In Progress Push GREEN TO End Push the GREEN button to raise the Platform Elevator. Remove the cards. The Elevator will automatically lower. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 62: Exiting Service Menu

    To exit the Service Menu, turn the shuffler OFF. ! CAUTION ! The Feeder drops quickly when power is restored. Make certain no objects will block its path as it falls. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...
  • Page 63 --- This Page Intentionally Left Blank --- MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 64: Cleaning And Preventive Maintenance

    • Lubricate threads on gripper acme screw with white lithium grease 12 Month Maintenance • Perform 2 week, 1 month and 6 month maintenance • Clean and lubricate the inside diameter of Feeder idler pulley MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...
  • Page 65 --- This Page Intentionally Left Blank --- MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 66: 10.0 Mechanical Setup And Adjustments

    Push the pulley in while pulling the gripper arm out and tighten the pulley screw. Centering the Gripper Assembly in the Shuffler Frame 1. Turn the screw pulley by hand to fully open the grippers. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 67: Leveling The Grippers To The Platform

    2. Close the grippers by turning the pulley by hand. 3. Raise the Platform and leveling gauge by moving the Platform belt until it contacts the bottom of the gripper pads. 4. Tighten the Pivot Block screws. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 68: Gripper Belt Adjustment

    When either of these conditions exists, the gap between the rollers may fluctuate between “too small” and “too large”. After verifying and eliminating the cause of the problem, adjust the Brake Roller Assembly. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 69: The "One Revolution Test

    This test must be performed to assure that the cards will feed properly. 1. Move the Feeder Elevator into the down position. 2. Place two cards into the Feeder Elevator. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 70: Perform The Auto Setup Procedure

    MD2®. In Service Menu, select “Run with 52 Cards”. Watch to see if the cards catch on the gripper pads as the Platform lowers and raises. Perform this test in both directions. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 71: Perform The Auto Setup Procedure

    ACME Nut into the block. Center the gripper assembly in the frame using Fixture F1099. Gripper Block Shoulder Screws Perform the Auto Setup Procedure Activate the Auto Setup procedure in the MD2® Setup menu and assure that the procedure completes successfully. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 72: Test For Proper Operation

    6. Snug the bottom adjusting screw to prevent it from falling out. Bottom Adjusting Screw MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...
  • Page 73 --- This Page Intentionally Left Blank --- MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 74: 11.0 Troubleshooting

    Missing or faulty RNG Reseeded” each time power Replace the EPROM EPROM switch is turned ‘ON’. Dead or weak Battery on the Main Controller PC Replace the Battery Board MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 75: Will Not Feed Cards

    Cards” after cards placed in feeder. Will not feed cards. Faulty Gripper Working Replace the GWS Switch Switch Grippers do not move. Faulty Platform Motor Replace Platform Motor (#11) MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 76: Pickoff / Feeder

    Replace the faulty CO sensor “COS Failed” message. or receiver element (#38 - #40) “COS Failed” message remains Replace the Main Control Faulty Main Control Board after swapping sensor elements. Board MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 77: Platform / Grippers

    Replace the Gripper Motor Gripper Homing Jam. Faulty Gripper Motor (#19) Grippers fail. Faulty Gripper Card Display shows “Platform Jam Or Replace the GCPS (#4) Present Sensor Service Required”. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 78: Motor Faults

    Gripper separates the stack of cards Platform jams after 10 cards are Faulty Gripper Card Clean or replace the GCPS shuffled. Present Sensor (#4) MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 79: Tuning

    Clean camera lens or replace the camera lens the camera Assure that the correct deck Incorrect deck selected for type and description are tuning selected in the shuffler and Deck Library web page MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 80: Card Recognition

    Adjust the brake roller Brake Roller gap is too assembly Refer to Section 10 large for instructions Dirty or Faulty Card In Clean or replace the CIS Sensor sensor MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 81: Web Page And Pc Connectivity Troubleshooting

    The Deck Installation section The General password was Use the Administrator does not appear on the Deck used to login password Library web page. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 82: Miscellaneous

    If unable to access the Deck Maximum allowable Library web page, number of installed deck reformatting of the card rec files was exceeded board is required MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

  • Page 83: 12.0 F1174 Camera Focusing Instructions

    10. When the camera is focused, apply a small amount of the P2081 Yellow Torque-Seal adhesive between the threads and the camera housing to prevent the lens from rotating. See Figure 3. MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...
  • Page 84 Verify the quality of the new images through the “Images” page of the shuffler-integrated web pages. MD2® CR Figures 1 & 2 Camera Mounted on Focusing Fixture MD2® CR Figure 3 Torque-Seal Location MD2® CR © 2012 SHFL entertainment, Inc. Service Manual 20121015 Confidential...

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