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Dear Customer,
Greetings from hornbill customer service team. Thank you for your purchase and
great support.
Please feel free to contact us if you have any questions or concerns while using
hornbill smart lock and gateway. hornbill always takes the customers' experience and
product quality as the top concern, we will spare no efforts to help you solve the issue.
Question 1: Installation Video Link:
Question 2: Why can't I add lock into the TT Lock app (all lock number are
gray)?
A. Please keep your phone near the lock and turn your phone Bluetooth on.
B. Please touch the keypad to wake it up while searching the lock on the app.
C. If it still not works, please reset the lock and then add it again.
Question 3: How to reset the lock?
Video Link:
https://youtu.be/W2o4dW2Hu0o
A. Please take one of the batteries out.
B. You will find the reset button (small black button) under the rear knob.
Question 4: Why my lock works opposite? (When I enter passcode end with "#"
to unlock, it will lock; when I hold and press "#" to lock, it will unlock.)
A. Please open the TT Lock app, click "Settings--Firmware Update" to
confirm whether it has been updated to the latest version (5.3.1.210326), if not, please
contact customer service to upgrade and please provide the lock number (Click
"Settings--Basics--Lock Number").
B. If it is the latest version, please click "Door Opening Direction" in the
"Settings" to select the correct way to open the door, remember to click "save". Please
Troubleshooting
Email: kristen202124@gmail.com
Toll Free: (888)988-5816
WhatsApp: +86 13015939867
FaceTime&iMessage: +86 13015939867
https://youtu.be/RLAR9lehV8E
C. Put the battery back, within 8 seconds please hold and press
the button for 10 seconds to reset the lock, release it until you
can hear "didi" sound. It means reset successfully after hear
"didi" sound.
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Table of Contents
Related Manuals for Hornbill SB-122
Summary of Contents for Hornbill SB-122
- Page 1 Troubleshooting Dear Customer, Greetings from hornbill customer service team. Thank you for your purchase and great support. Please feel free to contact us if you have any questions or concerns while using hornbill smart lock and gateway. hornbill always takes the customers’ experience and product quality as the top concern, we will spare no efforts to help you solve the issue.
- Page 2 judge your door direction from the "outside". Question 5: Why my lock only works when I use the key? And once the key is pulled out, the rear knob is stuck and cannot be turned? A. Please pull out the key and take the whole lock apart. B.
- Page 3 Question 9: Why the smart lock works normally but it always beeping? Please open TTLock App-- Click “Settings-- Tamper Alert -- Turn off”. Or click “Settings -- Lock Sound--Turn off”. Question 10: How can it work with two or more smart phones? Video: https://youtu.be/6wfsCiMewm8 A.
- Page 4 Basics” and then take a screenshot of this page for us to check. Question 13: Why the key or knob is hard to turn? Video Link: https://youtu.be/S_QnikoDbVI Please take off the back panel and mounting panel, check if the IC wire is installed correctly.
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