PharmaShop24 Extensive Instruction, Use And Maintenance Manual

Automatic vending machine

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PharmaShop24 Srl

VIA MARANI, 5

42045 – LUZZARA (RE) – ITALY

INSTRUCTION, USE AND

MAINTENANCE MANUAL

PharmaShop24 Automatic Vending Machine

Extensive, Exclusive, Classic, Mini

Interactive, Virtual, Hybrid, Smart, Compact

TRANSLATION OF ORIGINAL INSTRUCTIONS – KEEP FOR FUTURE REFERENCE

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Page 1 PharmaShop24 Srl VIA MARANI, 5 42045 – LUZZARA (RE) – ITALY INSTRUCTION, USE AND MAINTENANCE MANUAL PharmaShop24 Automatic Vending Machine Extensive, Exclusive, Classic, Mini Interactive, Virtual, Hybrid, Smart, Compact TRANSLATION OF ORIGINAL INSTRUCTIONS – KEEP FOR FUTURE REFERENCE...
Page 2 PharmaShop24 s.r.l Via Marani, 5 42045 LUZZARA (RE) Tel. +39 0522 223568 Fax +39 0522 977247 E.A.I. RE 307627 – Tax Code/VAT No. IT 02722620354 www.pharmashop24.it CE DECLARATION OF CONFORMITY (Annex II A DIR. 2006/42/EC) THE MANUFACTURER Pharmashop 24 S.r.l.
Page 3 Directive 2006/42/EC and applicable EC Directives. Stamped and signed for, and on behalf of, Pharmashop24 SRL Luca Garimberti – Chairman of the Board of Directors...
Page 4 EasyShop 4° vending machines The vending machines in the PharmaShop24 and EasyShop24 family are equipped with a temperature regulation system that allows the temperature to be maintained below 23° and 4° respectively for installations that are not directly exposed to sunlight.
Page 5: Review Table Of The Manual And Its Parts
28/5/2021 The customer is liable for ensuring that in the event this document undergoes any modification by Pharmashop24 Srl, only updated versions of the manual are actually present at the point of use. THE OFFICIAL LANGUAGE CHOSEN BY THE MANUFACTURER IS...
Page 6: Table Of Contents
CONTENTS REVIEW TABLE OF THE MANUAL AND ITS PARTS ---------------------------------------------------------------------------------------- 5 CONTENTS ----------------------------------------------------------------------------------------------------------------------------------------- 6 GENERAL INFORMATION ------------------------------------------------------------------------------------------------------------------ 8 PURPOSE OF THE INSTRUCTION, USE AND MAINTENANCE MANUAL ------------------------------------------------------- 8 RECIPIENTS --------------------------------------------------------------------------------------------------------------------------------- 9 STORING THE INSTRUCTION MANUAL ---------------------------------------------------------------------------------------------- 9 UPDATING THE INSTRUCTION MANUAL -------------------------------------------------------------------------------------------- 9 HOW TO READ THE INSTRUCTION MANUAL -------------------------------------------------------------------------------------- 10 DEFINITIONS ------------------------------------------------------------------------------------------------------------------------------- 11 PICTOGRAMS ------------------------------------------------------------------------------------------------------------------------------ 12...
Page 7 VENDING MACHINE OPERATION ------------------------------------------------------------------------------------------------------- 32 OPENING AND COMMISSIONING ---------------------------------------------------------------------------------------------------- 32 PRELIMINARY CHECKS ------------------------------------------------------------------------------------------------------------------ 33 CONFIGURATION ------------------------------------------------------------------------------------------------------------------------- 34 EMPTY TEST ------------------------------------------------------------------------------------------------------------------------------- 34 LOAD TEST --------------------------------------------------------------------------------------------------------------------------------- 34 OPERATIONAL MANAGEMENT ------------------------------------------------------------------------------------------------------- 34 DECOMMISSIONING -------------------------------------------------------------------------------------------------------------------- 38 MAINTENANCE ------------------------------------------------------------------------------------------------------------------------------ 39 ON-BOARD ELECTRICAL SYSTEM OPERATIONAL CHECKS ---------------------------------------------------------------------- 39 SPECIAL PRECAUTIONS ----------------------------------------------------------------------------------------------------------------- 39 SCHEDULED ROUTINE MAINTENANCE --------------------------------------------------------------------------------------------- 39 NON-ROUTINE MAINTENANCE ------------------------------------------------------------------------------------------------------- 47...
Page 8: General Information
The instructions, documentation and drawings contained in this manual are of a confidential technical nature and are strictly the property of Pharmashop24 Srl. Outside of the purposes for which it was produced, any reproduction, therefore, whether total or in part, of the content and/or format must be carried out with the prior consent of the manufacturer.
Page 9: Recipients
4 UPDATING THE INSTRUCTION MANUAL Pharmashop24 srl is only responsible for the instructions drafted and validated by itself (original instructions); any translations MUST always be accompanied by the original instructions in order to be able to verify the correctness of the translation.
Page 10: How To Read The Instruction Manual
5 HOW TO READ THE INSTRUCTION MANUAL The manual is divided into chapters, each of which concerns a specific category of information and, therefore, addresses operators for whom the relevant competences have been established. To facilitate understanding of the text, use is made of terms, abbreviations and pictograms, the meaning of which is given in Section 7.
Page 11: Definitions
6 DEFINITIONS MACHINERY DIRECTIVE 2006/42/EC (Article 2 Definitions) MANUFACTURER Natural or legal person who designs and/or manufactures the vending machine and is liable for compliance of the vending machine for the purposes of placing it on the market under its own brand. PLACEMENT ON THE MARKET First making available, within the Community, in return for payment or free of charge of the vending machine for distribution or use.
Page 12: Pictograms
7 PICTOGRAMS Overview Pictograms are affixed in areas where they are easily visible and readable by approaching persons, and in such locations that persons may react promptly in taking the necessary action to avoid the hazard. The standard requires safety pictograms to be regularly checked and cleaned to ensure good legibility at safe distances. When products no longer meet the required visibility conditions, they must be replaced.
Page 13 PICTOGRAMS RELATING TO HAZARDS SYMBOL DESCRIPTION General hazard Electric shock Crushing of hands Crushing of feet Parts in motion GENERAL INFORMATION...
Page 14: Safety
SAFETY GENERAL SAFETY WARNINGS Before operating the vending machine, carefully read the instructions in this manual and follow the instructions. The manufacturer has gone to great lengths to design this vending machine to render it as SAFE as possible. With this in mind, the vending machine is equipped with the protection and safety devices deemed necessary and provided with the required information for it to be used safely and correctly.
Page 15: Intended Use
Check that no objects are left between the moving parts following any maintenance work. If worn or defective parts are not replaced in an adequate time frame, Pharmashop24 srl shall accept no liability for any accidental damage that may result.
Page 16: Precautions For Use
The MAINTENANCE OPERATIVE has an even more extensive level of access than does the OPERATOR. Not only can they work with the doors open to access the product shelves, but they also include the required training to work on the mechanisms and drives in the vending machine, as well as change, test, repair and clean the refrigeration system incorporated in the vending machine, and the electrical system.
Page 17: Technical Support Information
with the glass display door, or control door, open (OPERATOR) in adverse weather conditions (rain, snow, ▪ thunderstorms), or in the hours immediately following the above until the external surfaces are fully dry; in the event of a fault in the electrical system; ▪...
Page 18: Signage
6 SIGNAGE The signs to be installed in the vicinity of the vending machine and its working area are as follows: PICTOGRAMS RELATING TO HAZARDS SYMBOL DESCRIPTION Notes With reference to the internal parts of the vending Hand hazard machine during maintenance and product loading. With reference to maintenance of the refrigeration Low temperature system incorporated in the vending machine and...
Page 19 PICTOGRAMS RELATING TO PROHIBITION SYMBOL DESCRIPTION Notes Prohibition of opening the glass display door when the Do not remove protections machine is in operation. Prohibition of opening the glass display door when the This door must remain closed machine is in operation. PICTOGRAMS RELATING TO OBLIGATION SYMBOL DESCRIPTION...
Page 20: Residual Risks
7 RESIDUAL RISKS Care must taken regarding the following residual risks, which are present when the vending machine is being serviced and which cannot be eliminated. CAUTION: HAZARDOUS MOTION No persons, other than the maintenance operative, should be in the vicinity of the vending machine when the glass display door is open.
Page 21: Installation
INSTALLATION TRANSPORTATION AND HANDLING Due to its size and weight, the vending machine must be unloaded from the transportation vehicle using either the vehicle’s tail lift or a forklift. During transportation and loading/unloading, all procedures must be carried out with due care. Once the vending machine has been unloaded, it can be transported to the installation site, where the packaging can then be removed using a CE marked pallet truck of suitable load-bearing capacity.
Page 22: Assembly And Positioning
4 ASSEMBLY AND POSITIONING The vending machine is supplied by PharmaShop24 srl already assembled and ready to use following proper installation. In the case of refrigerated or air-conditioned vending machines, positioning must be carried out in...
Page 23 Once the vending machine has been placed in the location where it is to be secured, position the 600 kg forklifts supplied by PharmaShop24 srl and secure the vending machine using the provided polyester strapping so that it can be lifted using the blade. This procedure will enable the pallet to be removed from beneath the vending machine and the four adjustable feet located below the base near each wheel can be fitted.
Page 24 Now check that the vending machine is perfectly level (using a spirit level) on the front side In the event the glass display door (which has a considerable weight) opens with difficulty, we recommend adjusting the two front feet to increase the slope slightly towards the right, thereby facilitating opening of the glass display door.
Page 25 Finally, check that the drain pipe is connected properly to the upper casing fitting, and that the transparent pipe has a continuous minimum downward slope to ensure that condensation water flows out correctly. There should be no loops or bends that would cause stagnation and reduction of outflow (siphon effect). These precautions are very important and ensure that the water produced by condensation or defrosting inside the upper casing flows in the direction of the drain pipe (i.e.
Page 26: Electrical Connection
5 ELECTRICAL CONNECTION Once the vending machine has been permanently secured to the ground, the installer must then connect it to a power supply via the power cable located at the rear, ensuring that the task is carried out in complete safety and that protective gloves and safety footwear are worn.
Page 27: Description Of The Vending Machine
DESCRIPTION OF THE VENDING MACHINE PRINCIPLE OF OPERATION The purpose of the vending machine, as mentioned in previous chapters, is to make it possible for the end user to sell products with full autonomy. Using a backlit, alphanumeric keypad or touchscreen interface, the user is able to select the desired product and view its cost by interfacing with the display.
Page 28: Dimensions
The dimensions in the table refer to the FRONT of the vending machine that faces the window. Additional dimensions (of a few cm) include the upper and rear protective casings of the refrigeration system. By way of example, we show a diagram of the Extensive standard line: DESCRIPTION OF THE VENDING MACHINE...
Page 29 DESCRIPTION OF THE VENDING MACHINE...
Page 30: Lighting
4 LIGHTING The vending machine is lit internally using LED strips measuring 1200 x 14 x 6 mm, a voltage of +24V and a luminous flux between 670-720 lm. LED backlighting is also provided on the digital keypad and display. It follows that the place of installation of the vending machine does not require any particular lighting requirements as the lighting levels in the space in which it is located, or street lighting in the case of location outside a building, are sufficient.
Page 31: Electromagnetic Emissions
Instruction, use and maintenance manual; ▪ CE Declaration of Conformity; ▪ Plate with CE marking. ▪ 9 ELECTROMAGNETIC EMISSIONS The magnetic field emitted by the vending machine’s electrical circuits is within the emission limits of the harmonised standards. DESCRIPTION OF THE VENDING MACHINE...
Page 32: Vending Machine Operation
VENDING MACHINE OPERATION OPENING AND COMMISSIONING The vending machine comes with a set of 3 keys for the control door handle lock. Only authorised personnel (maintenance operatives or spare parts or product operatives) should be in possession of this set of keys. Two of these keys are silver-coloured and one is gold-coloured.
Page 33: Preliminary Checks
Electrical panels for systems with separate +12V or +24V power supplies If a vending machine from the “Interactive”, “Virtual”, “Hybrid” family is installed, ensure that the +12V power unit switch is also enabled (position “I”). 2 PRELIMINARY CHECKS Prior to commissioning the vending machine, a series of checks and inspections must be carried to prevent errors and accidents from occurring: protection check (glass display door, casing and control door);...
Page 34: Configuration
3 CONFIGURATION CONFIGURATION AND VENDING MODES To access configuration (or supervisor) mode, open the control door and press the internal switch located near the banknote reader or near the motherboard. Always remember to save the settings each time any changes are made to a section of the menu.
Page 35 PRODUCT LOADING AND VENDING CHANNEL HANDLING To load a new product, pusher retraction control is required for each vending channel so that sufficient space is created. Vending machines that are equipped with a “quick release” motor system simply require a plastic clip on each motor to be pushed back to the desired position.
Page 36 On newer vending machines, simply remove the spring (B) that holds the motor in place and gently slide it towards the inside of the machine, taking care not to damage its wiring (see below). Once the motor has been disassembled, the threaded bar with its associated pusher can also be removed by sliding it towards the inside of the vending machine until the securing block is able to come out of the slot (H) at the rear of the shelf.
Page 37 RE. CHANGE: “receipted” change, i.e. the change printed as credit receipts REMOTE CONNECTION SET-UP VIA 2G GPRS MODEM (only for PharmaShop24 standard series vending machines) In the case of connection via a 2G GPRS modem, the SIM card to be used must be enabled for data traffic and be able to send/receive SMSs.
Page 38: Decommissioning
7 DECOMMISSIONING During extended periods of inactivity, the vending machine must be switched off using the main switch and then disconnected from the power supply, taking care to remove all items from inside the vending machine for storage. CAUTION: for INTERACTIVE, VIRTUAL and HYBRID vending machines equipped with a low voltage power unit, switch off the machine using the main switch and set the power unit button to the “O”...
Page 39: Maintenance
MAINTENANCE ON-BOARD ELECTRICAL SYSTEM OPERATIONAL CHECKS Only suitably trained personnel may carry out maintenance on electrical equipment on board the machine. Before carrying out any maintenance and/or repairs, the vending machine must first be isolated from its power supply, except for procedures required to check correct operation using operational testing. Maintenance of the electrical system consists of checking the condition of the power supply cable and its plug, as well as the cabling and, if required, replacing any defective components that are no longer functional.
Page 40 Always use suitable PPE (personal protective equipment), depending on the procedures to be carried out: gloves; ▪ safety footwear; ▪ safety eyewear; ▪ mask; ▪ protective clothing, ▪ WEEKLY MAINTENANCE • DUST REMOVAL FROM BANKNOTE READER To remove dust deposits from the internal part of the banknote reader, the control door must be opened and, using a vacuum cleaner, air must be sucked out from the banknote slot, both from the outside and the inside of the machine.
Page 41 THOROUGH CLEANING OF CARD READER A special cleaning card marketed by Pharmashop24 Srl should be used to thoroughly clean the card reader. This should be used by simulating the insertion and subsequent removal several times of a card in the reader.
Page 42 the belt and the teeth of the gears to be checked. Keep a safe distance when carrying out the motion cycles to avoid coming into contact with potentially hazardous moving parts. Wear PPE at all times. The following procedure is essential in ensuring the proper operation of the cooling system.
Page 43 Belt check on curtain stepper motor drive Annually cleaning the condenser and checking gas level Annually Greasing the front door hinges Annually Inspecting the product collection compartment locking system Annually Failure to comply with these requirements releases Pharmashop24 srl from any liability under the warranty! MAINTENANCE...
Page 44 Maintenance history: INSPECTION ITEM DATE OUTCOME MAINTENANCE...
Page 45 INSPECTION ITEM DATE OUTCOME MAINTENANCE...
Page 46 INSPECTION ITEM DATE OUTCOME MAINTENANCE...
Page 47: Non-Routine Maintenance
4 NON-ROUTINE MAINTENANCE General requirements Caution: users are prohibited from carrying out any non-routine maintenance, as operators or users may potentially find themselves in hazardous situations if there are no detailed instructions on how to carry out these procedures. Work should be carried out by specialist personnel. It is, however, recommended that the machine be stopped and non-routine maintenance carried out whenever sub-optimal operation is detected to ensure optimal efficiency over time.
Page 48: Decommissioning And Dismantling
5 DECOMMISSIONING AND DISMANTLING Plastic and metal parts, electrical components, simple wiring containing copper, electronic devices (WEEE) and the refrigeration system must be separated when dismantling the machine. Each type of waste must be separated from the others and collected in accordance with current legislation. As far as the bulk metal of the vending machine is concerned, divide it into iron parts and parts made of other metals or alloys to be collected for proper melt recycling.
Page 49: Accessories And Spare Parts
For all information regarding installation and use and maintenance of the vending machine, Pharmashop24 srl will be available, including via its network of dealers, sellers and authorised technicians. When customers contact Pharmashop24 srl, they should do so using clear terms, referencing this manual and the instructions listed within.
Page 50 SPARE PARTS REQUEST FORM COMPANY NAME NAME SURNAME ADDRESS LOCATION APPLICANT POST CODE DETAILS PROVINCE TELEPHONE E-MAIL MACHINE NAME MODEL MACHINE DETAILS SERIAL NUMBER YEAR OF MANUFACTURE DESCRIPTION QUANTITY LIST OF PARTS TO ORDER NOTES ACCESSORIES AND SPARE PARTS 50...
Page 51: Standard Series Management Menu
STANDARD SERIES MANAGEMENT MENU XX: menu number XX MENU TITLE MENU TITLE: submenu title C:CONFIRM A: go to the next page of the menu ENTER PAGE NUMBER B: go to the previous page of the menu A:NEXT B:PREVIOUS C: enter the selected menu page 00 MOVE MOTORS 01 ELEVATOR 01 MOVE COVER...
Page 52 00 MOVE MOTORS A: drive the motor forward POSITION: XXX B: drive the motor backwards A:FORWARD B:REVERSE C: halt the pusher C:STOP D:EXIT D: return to the main menu */#: to scroll through positions (previous/next) Enter the number of the channel which requires testing. Press A or B to activate the corresponding pusher, press C or */# to halt the pusher.
Page 53 Display the sales from the last stats reset date to date 20 PARTIAL STATS FROM: date and time of last stats reset FR. XX/XX/XX XX:XX ITEMS SOLD: total items sold since last stats reset ITEMS SOLD: ACCEPTED €: total sold since last stats reset ACCEPTED €: XXX.XX #A:RS B:PR C:SV D:EX...
Page 54: Interactive Series Management Menu
INTERACTIVE SERIES MANAGEMENT MENU The vending machine is managed remotely, so most of the settings are NOT editable in service mode. Any changes to the configuration parameters must be made via the web service. Most of the sections in this menu are reserved for technicians and are inaccessible to the end customer.
Page 55 Total number of EasySlave cards configured (including Motor supply voltage MDB card) currently detected Total number of configured channels Expected offset for the first channel This section displays a list of currently Example: disabled positions (both those intentionally by setting offset to 100 disabled and those automatically excluded - the first channel will be 101 following a dispensing fault detected by the...
Page 56 Maximum amount dispensed as change Number of configured This is used to check the amount of the decimal places banknote BEFORE it is actually recorded (depending on the country in the takings, which is only carried out where the vending if there is sufficient change available machine is installed) Amounts currently available as change in...
Page 57 Connection settings to computer serial port Current status of the printer Shop details or any desired messages can be entered in these four fields. The contents will be printed at the bottom of each ticket/receipt issued. Selects the behaviour of the printer at the end of each purchasing session Prints a test ticket...
Page 58 Total of item prices sold since last reset Total items sold since last reset Date and time of last stats reset Coins retained in coin acceptor tubes Total takings Banknotes retained in recycler (optional) Banknotes deposited in Total of change stacker (optional) dispensed Banknotes and coins...
Page 59 Total of prices of items sold since system start-up Total of items sold since system start-up Date and time of first system start-up Total amount of payments received in the form of coins and banknotes Amount of change Amount of change dispensed in the form of dispensed as coins / credit receipts...
Page 60: Examples Of Stats Printouts
EXAMPLES OF STATS PRINTOUTS SALES STATISTICS PRINTOUT – PARTIAL LOG reference time period (from the last reset carried out) FROM 01/07 19:16 TOTAL PCS: total number of items sold total sum of prices of all items sold * SOLD 324.40 total of banknotes and coins inserted for purchases ACCEPTED: 357.00...
Page 61 SALES STATISTICS PRINTOUT – LOG FROM 01/07 19:16 reference time period (from the last reset carried out) progressive / type of operation / position / date and time OPER. POS. PRICE DATE TIME 00001 0 00031 003.00 22/07/16 10:10:11 00002 Ra 220716100954e00500f00200 00003 0 00085 004.80...
Page 62 SALES STATISTICS PRINTOUT – POSITION LOG reference time period (from the last reset carried out) FROM 01/07 19:16 vending channel / number of items sold / total accepted takings per POS: 1 PZ: 14 ACCEPTED: 25.20 channel POS: 2 PZ: 23 ACCEPTED: 15.30 POS: 3 PZ: 10 ACCEPTED: 05.00...
Page 63: Diagnostic And Out Of Service Codes
10 DIAGNOSTIC AND OUT OF SERVICE CODES CODE 01 indicates a fault related to the motor supply voltage, which is higher than the permitted limit CODE 02 indicates a fault related to the motor supply voltage, which is lower than the permitted limit CODE 03 indicates a fault related to the card/chipcard reader...
Page 64 SMS alarm is sent (the message sent memory is cleared when supervisor mode is accessed and/or a daily automatic restart is performed). In the event of any defects and/or malfunctions in the vending machine not described in this manual, contact Pharmashop24 srl. DIAGNOSTIC AND OUT OF SERVICE CODES 64...
Page 65: Using The Web Application
Interactive models or in menu 16 for Standard models). If this is the first time you are connecting PharmaShop24 to the Web Application, check with your sales representative that the machine is ready and that the initial layout (planogram) is available.
Page 66 Single Node customer access: credentials allow examination and operation of a single machine • Single Circuit customer access: credentials allow examination and operation of a group of machines • belonging to the same circuit Full customer access: credentials allow examination and operation of all circuits belonging to the same •...
Page 67 To edit Customer data: Click on the branch with a folder icon, • the “Data” table is automatically be displayed on the right. Edit the required fields and click on “Save” to save any changes. To edit Node data: Expand the tree and click on the branch •...
Page 68 PRODUCTS SECTION The products section allows browsing the product catalogue of the centralised database made available to PharmaShop24 vending machines. Each country has its own catalogue, which cannot be viewed by customers from other countries. To search for a product: Enter the MINSAN code, EAN barcode •...
Page 69 When a machine is selected, a box appears on the right displaying a picture representing the model question (Exclusive, Extensive, Interactive,...), unless an exact picture in the Data section has been uploaded. When the box is open, several available options are displayed.
Page 70 Receive Data button Clicking on this button triggers an on-demand connection for the selected machine. Depending on the established communication method (GPRS or LAN), a call service sends a signal to the machine. When the signal is received, the machine attempts to establish a connection with the server and downloads the following data: record log (sales data, errors, user sessions, etc.) •...
Page 71 Layout button This button is used to manage the planogram (products layout) for each machine. It is very important to understand that the allocation of a planogram is a process of associating the vending machine’s vending channels with the actual products. As the vending machine has a limited storage capacity, it cannot manage which actual product is allocated to each vending channel.
Page 72 Product assignment on the planogram Select the desired machine from the tree • view Click on the “Layout” button, and a • window to edit the planogram appears For each position for which a product • needs to be assigned, select the position and then press the “Edit”...
Page 73 Sending the products layout to the machine Click on “Machine” • Select a machine from the tree • Click on the “Layout” button • Click on the “Send” button and wait for a “Connection successful” message to appear • When the planogram has been successfully applied and sent to the machine, the top caption of the planogram window displays “Date applied dd/mm/yyyy”.
Page 74 PharmaShop24 or from the robot (Rowa, Gollman, etc.) ALTERNATIVE CHANNEL: used only in Hybrid or Compact models;...
Page 75 It is possible to add/insert a limited number of new vending channels on each shelf. This number is a constraint that is set in the initial configuration and depends on the Pharmashop24 model: Extensive: max. 20 vending channels per shelf Exclusive: max.
Page 76 The “Import” and “Export” buttons are to be used for Pharmashop24 machines that share the same shelf size and layout type (Extensive, Exclusive, Classic, etc.) as well as providing a practical way to store a sort of “backup” of the shelves of the various machines that are under management.
Page 77 • the configured recipients. The end customer then receives an SMS or email from PharmaShop24, containing information about the cassette number and the PIN code required to unlock it. Automatic notification only occurs when the PIN code is changed. If the PRICE is changed but not the PIN code, you must click on the “Send SMS”...
Page 78 INFO The “Partial Stats” section displays a sales summary since the last time the stats were reset to zero, whereas the “Total stats” section displays a total sales summary since the first installation of the vending machine. SOLD: total of prices of articles sold ITEMS: quantity of articles sold INCOME: total of banknotes and coins accepted for purchases CHANGE DISPENSED: dispensed in coins...
Page 79 “Send” button. The “Communication” section contains technical parameters regarding the connection of the machine to the PharmaShop24 web server, and other parameters related to the connection to the Revenue & Customs server.
Page 80 Settings TIMEOUT SELECTION: maximum inactivity time for the end customer. If no key is pressed for 90 seconds, the system automatically returns to the main menu DISPENSING TIMEOUT: maximum time in seconds to dispense a product. If the photocells do not detect an item drop within 25 seconds, the motor stops and the position in question is relegated to “non-dispensable”...
Page 81 The “Temperature” includes management of all elements that relate to the operation of the cooling system. The preset refrigeration type must NEVER be edited by the end customer as there is a risk of damage to the cooling system! MACHINE: operating temperature set for the vending machine MODULE: operating temperature set for the add-on module PEAK: date, time and maximum peak temperature reached for the main and add-on modules...
Page 82 The “SMS” section includes up to THREE possible phone numbers that can receive SMS alerts and warnings. For each of these numbers, a choice can be made whether to enable the reception of all SMS messages, only service status messages or even only statistics messages. The “Other”...
Page 83 STATISTICS SECTION The statistics section allows aggregated data to be calculated according to a number of different criteria. The main filter consists of 2 elements: Vending machine/node/circuit • Product family • Whereas grouping criteria may be as follows: By vending machine •...
Page 84 This section allows access to a “Download” area where contents like manuals or softwares may be downloaded if needed and if indicated by the PharmaShop24 support service. A “Video guide” area is also available, containing links to several videos showing how to manage the various components of the vending machine for routine maintenance purposes (jammed paper, coins, etc.)

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