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EmojiKidz Available Devices:
EmojiKidz provides 4G smartwatches for kids, these watches use cellular connectivity in order to be
able to contact, manage, locate and stay connected with your kid from your own personal phone,
and for that reason, EmojiKidz made sure to include a FREE SIM card (built-in) inside the EmojiKidz
watches and will be ready for you to use once you activate the service on the SIM card. These are the
available device models we provide.
1. Model# EKL1F20
2. Model# EKU1M10
What is an APN?
APN is short of Access Point Name and provides the device with the information needed to connect to
the cellular network to use data/GPRS/GPS, in other words, APN is what your smartwatch device reads
from the SIM card to establish a data connection on your smartwatch.
I always hear and read that a customer must manually setup the APN
of their SIM card on their smartwatch, Do I have to set this up on my
EmojiKidz Watch?
No, EmojiKidz made sure to have the APN incorporated on the EmojiKidz watch from the get-go, to
make it easy for you to simply activate the SIM and start using the watch without having to worry
about any technical setup.
Helpful Links
We invite you to visit our website to review our latest product information
Visit: www.EmojiKidz.com/howTo
Visit: www.emojikidz.com/faqs
Visit: https://www.emojikidz.com/support
TROUBLESHOOTING USER GUIDE
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Summary of Contents for EmojiKidz EKL1F20
- Page 1 EmojiKidz made sure to include a FREE SIM card (built-in) inside the EmojiKidz watches and will be ready for you to use once you activate the service on the SIM card. These are the available device models we provide.
- Page 2 You can download the Mobile App from in order to get the latest/updated user guide version the App Store or Google Play Reference Links for Model# EKL1F20: Mobile App in App Store (IOS): https://apps.apple.com/us/app/leefine/id1437369078 Mobile App in Google Play (Android): https://play.google.com/store/apps/details?id=com.leefine.watchfam...
- Page 3 Mobile App. To Troubleshoot: 1- Re-provision the EmojiKidz phone line (Contact Our Customer Service to process this step), then customer will be advised to power cycle the device afterwards. 2- Do you see cellular signal (4G or 3G or 2G) on the watch 3- Test to see if you can send/receive chat message 4- Make sure your Mobile App version is UpToDate (Go to the App >>...
- Page 4 The watch screen surface and you phone camera lens are clean • Then open the Mobile App from your phone, click on Scan Binding Code from Add Device page. Or manually INPUT the binding Code (this code can be obtained from EmojiKidz support team) →...
- Page 5 This being said; you will keep your personal cellular service provider for your personal phone# on your same cellphone device, and when you activate the EmojiKidz watch supported SIM, it will have its own phone# (using SpeedTalk Mobile SmartWatch SIM cellular connectivity). This way you can communicate from your personal phone to the EmojiKidz watch and vice versa.
- Page 6 WHY THE LOCATION FEATURE DOES NOT WORK ON MY APP? To Troubleshoot: 1- If your child's EmojiKidz watch is ONLINE then simply sign out of the App and sign back in. This should fix this issue. 2- If signing out and signing back in does not fix this issue then, Force Close the App (force quit the App/Close Background App) and open it again.
- Page 7 ON THE APP MAP FOR SOME REASON To Troubleshoot: This is because the EmojiKidz uses WiFi as one of its location methods and if the customer is using a router that they brought over from their old home address, the router still has their old address registered and that’s why it pulls up that address.
- Page 8 Please follow these steps to fix this issue: 1- Check to see if your kid’s EmojiKidz watch is ONLINE or OFFLINE. If it is OFFLINE this could be the issue. Charge the EmojiKidz watch and / or check to see if you have cellular service.
- Page 9 DEFAULT? To Troubleshoot: 1. If you simply uninstall the supported Mobile App for your EmojiKidz watch, it does not automatically change, disable, or revert-to-default any of the settings or options inside the app. All the information on the App, including the watch(es) you added on the App, will all remain just like they had it previously.
- Page 10 MY EMOJIKIDZ WATCH IS OVERHEATING. To Troubleshoot: The working principle of our EmojiKidz watch is basically the same as our personal smart phones, with the smaller size of the watch, we cannot avoid the overheating after you keep using it. Once you stop using the watch, temperature will drop down very quickly.
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