Digital Barriers EdgeVis HD-IP470 Installation & User Manual

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IP470 Installation

Vodafone Business

Surveillance

User Guide

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Troubleshooting

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Page 1 IP470 Installation Vodafone Business Surveillance User Guide...
Page 2: Table Of Contents
Vodafone Business Surveillance – IP470 Installation User Guide Contents Introduction Basic operations of the unit Device connectors Powering the device and switching it on/off Default LAN port IP Addresses Connecting IP cameras Storage medium Updating the software on the unit Configuring communications on the HD-IP470 Connecting over a 3G/4G cellular network Connecting over a wired LAN connection...
Page 3 Vodafone Business Surveillance – IP470 Installation User Guide Appendix A - Troubleshooting and frequently asked questions How many channels does the HD-IP470 support? What level of recording and streaming performance is achievable? What recording functions does the HD-IP470 support? What indicative recording times and streaming rates are achievable? What bearers can the HD-IP470 use to transmit video to EdgeVis Server? How does EdgeVis Server licensing work in relation to the HD-IP470? What web browser can I use for the setup?
Page 4: Introduction
To proceed you must have access to the Vodafone Business Surveillance Server, with an account created for the encoder to use. 1.10 What is in the box? EdgeVis encoder EdgeVis HD-IP470 Accessories AC/DC 12V power supply, mains power lead, DC power block, two cellular antennae, two Wi-Fi antennae, mounting plate...
Page 5 Vodafone Business Surveillance – IP470 Installation User Guide WARNING: The HD-IP470 Encoder has been designed to operate from an 12V – 35V DC supply. Do not connect it directly to mains power outlet. Use the AC/DC adapter supplied with the unit. The following precautions must be taken to avoid damage to the unit: ...
Page 6: Basic Operations Of The Unit
Vodafone Business Surveillance – IP470 Installation User Guide 2. Basic operations of the unit The EdgeVis HD-IP470 is a small and robust device, ideally suited for use in fixed installations for the recording and live streaming of video from a multiple IP cameras.
Page 7: Powering The Device And Switching It On/Off
Vodafone Business Surveillance – IP470 Installation User Guide Powering the device and switching it on/off To switch the unit on simply connect the output cable from the AC/DC adapter to the DC input connector on the front panel of the HD-IP470 and connect the AC/DC adapter to the mains power outlet. Alternatively, wire up an appropriate DC input cable to the encoder that supplies 9-35V DC.
Page 8: Configuring Communications On The Hd-Ip470
Vodafone Business Surveillance – IP470 Installation User Guide 3. Configuring communications on the HD- IP470 The HD-IP470 supports communications over wired LAN and Cellular. Connecting over a 3G/4G cellular network A valid mobile SIM card is required in order to connect the HD-IP470 over a cellular communications bearer.
Page 9: Connecting Over A Wired Lan Connection
Vodafone Business Surveillance – IP470 Installation User Guide 3.1.2 Access the SIM card holder Remove and store the silver bolt Raise the MODEM without Lift the modem to the side to that holds the MODEM in place. removing the three antenna access the SIM holder.
Page 10 Vodafone Business Surveillance – IP470 Installation User Guide The encoder also includes a driver for the USB to Ethernet adapters using the Asix AX88772 chipset. Any USB LAN Adapter that uses this chipset should be compatible with the encoder. Devices known to contain the Asix AX88772 include: ...
Page 11: Accessing The Local Web Setup Interface
Vodafone Business Surveillance – IP470 Installation User Guide 4. Accessing the local web setup interface Connecting to the encoder’s local web setup interface There are two different ways to access the local web interface: 1. Using an automatic Wi-Fi hotspot that is created on new encoders that have no configuration (useful for setting up and configuring new units quickly) 2.
Page 12 Vodafone Business Surveillance – IP470 Installation User Guide The default password is encoder name. (as included in the device kit / quick start guide) Once logged in the encoder’s dashboard is loaded: The dashboard presents the status of the encoder, showing red-crosses where an issue requires attention, or a green tick to indicate that section of encoder configuration is operating correctly.
Page 13: Overview Of The Key Setup Steps
Vodafone Business Surveillance – IP470 Installation User Guide 5. Overview of the key setup steps Encoder is pre-configured to assistance with installation. There are four key steps in encoder configuration. 1. Configure the communications settings for LAN ports, cellular modem 2.
Page 14 Vodafone Business Surveillance – IP470 Installation User Guide 5.1.2 Configure each comms method’s settings For each comms method that will be used, click on its entry to view its settings, and from there use the Edit configuration menu item to enter the settings. Cellular Cellular connection will be pre-configured in IP470 with a preloaded Vodafone connection...
Page 15: Step 2 - Enter The Encoder's Vodafone Business Surveillance Settings
Vodafone Business Surveillance – IP470 Installation User Guide Step 2 - Enter the encoder’s Vodafone Business Surveillance settings NOTE: Before the encoder can be connected to a Vodafone Business Surveillance Server, it requires an encoder account be created on Vodafone Business Surveillance Server. This step is typically undertaken by an administrator and preconfigured in encoder.
Page 16: Step 3 - Adding Video Feeds To The Encoder
Vodafone Business Surveillance – IP470 Installation User Guide 5.2.2 Encoder Licensing Encoders must also be licensed to connect to a Vodafone Business Surveillance Server. This can be done during the account creation on Vodafone Business Surveillance Server or, if no licence has been assigned, be requested by the encoder during configuration In no licence is currently assigned the Server Settings page will provide a link where the user can request a licence from the server (if available).
Page 17 Vodafone Business Surveillance – IP470 Installation User Guide Prerequisites - Camera must have default IP - Encoder LAN port in use can either Address and default admin be set to static IP for direct password set. connection or configured to connect to a LAN network.
Page 18 Vodafone Business Surveillance – IP470 Installation User Guide This will then prompt for:  A friendly name that Vodafone Business Surveillance should use to refer to this camera  The login details of the camera (required for most cameras)  Whether to allow Vodafone Business Surveillance Client to access the camera’s web interface via SecureConnect Once entered the camera should now be added to the encoder’s list of video feeds.
Page 19: Step 4 - Setting Recording Settings
Vodafone Business Surveillance – IP470 Installation User Guide It should now be possible to add the Axis camera to the encoder. Step 4 – Setting recording settings An encoder can save recordings to an internal or external USB Disk (Fat32 formatted, at least 20GByte, USB 3.0 preferred).
Page 20 Vodafone Business Surveillance – IP470 Installation User Guide 5.4.1 Setting the recording encryption settings By default, the encoder will not encrypt or password protect the recordings. This allows the recordings to be played on any PC by anyone who has the appropriate playback software. Using the Recording Encryption Settings menu option, it is possible to encrypt the recordings so that only those with the encryption key can review the recordings on the disk.
Page 21: User Accounts
Vodafone Business Surveillance – IP470 Installation User Guide 6. Roles and permissions Introducing Role-based access control Vodafone Business Surveillance Server based on industry standard best practice, called Role-based Access Control (RBAC) to regulate users’ access to the server, groups and encoders. Rather than assign individual permissions to a user on a case-by-case basis, it is first necessary to create a Role that contains all the that desired permissions for a user, and assign...
Page 22 Vodafone Business Surveillance – IP470 Installation User Guide  Standard User - – Users within the Customer organisation performing standard tasks. All except Encoder configuration and Encoder maintenance) permissions within Encoder usage (  Vodafone Administrator- System control by Vodafone and (or) 3rd party agents. Note: Creating new roles in the platform is restricted to server administrator roles and not recommended without product owner approval.
Page 23 Vodafone Business Surveillance – IP470 Installation User Guide Can perform any viewer Can perform any viewer Can perform any viewer Standard permission on… permission on… permission on… User any encoder on the server any encoder in the domain the specified group/encoder 6.1.3 Assigning a server-wide role to a user When to use: There is a requirement to either provide a user the ability to configure/monitor the server or...
Page 24 Vodafone Business Surveillance – IP470 Installation User Guide 6.1.4 Assigning a user role to a specific domain When to use: There is a requirement to provide a user, within a specific domain, a level of access (for example account management) to all groups/encoders/users within that domain. From the domain’s homepage select the Users icon to display a list of users within the domain.
Page 25 Vodafone Business Surveillance – IP470 Installation User Guide The group’s detail page will display any existing encoders and users in the group. Use the In this group list box to toggle between showing encoders and users in the group. Step 3 – Use the Add encoder to group menu option to select the desired encoder accounts to add to the group.
Page 26: Managing Server-Wide Administrators
Vodafone Business Surveillance – IP470 Installation User Guide 7. User Accounts Vodafone Business Surveillance Server employs strict security rules, ensuring that before any user can connect to the server they have the appropriate login credentials to the server - there is no concept of guest or anonymous usage within Vodafone Business Surveillance.
Page 27: User Details Page
Vodafone Business Surveillance – IP470 Installation User Guide It is also possible to search for a user from the domain homepage, by entering part of the user’s name within the search box. The page will then find all assets (groups, encoders and users) within the domain that match the search string.
Page 28 Vodafone Business Surveillance – IP470 Installation User Guide  Push notifications A user with an iOS or Android device who connects to the server using Vodafone Business Surveillance Client will automatically be registered for push notifications on that device. Selecting the Push notifications icon will display every device registered to receive notifications for that user –...
Page 29: Additional Configuration Options
Vodafone Business Surveillance – IP470 Installation User Guide 8. Additional configuration options There are several additional configuration options available on the encoder’s home page: Change time zone The time used by the encoder (for both live video and recordings) is automatically set by synchronising with Vodafone Business Surveillance Server.
Page 30: Appendix A - Troubleshooting And Frequently Asked Questions
Vodafone Business Surveillance – IP470 Installation User Guide 9. Appendix A - Troubleshooting and frequently asked questions How many channels does the HD-IP470 support? The IP470 only supports 4 cameras connected with SafeZone2D, however the HD-IP470 can record up to eight cameras and transmit one of those cameras.
Page 31: What Bearers Can The Hd-Ip470 Use To Transmit Video To Edgevis Server
Vodafone Business Surveillance – IP470 Installation User Guide What bearers can the HD-IP470 use to transmit video to EdgeVis Server? The HD-IP470 includes an inbuilt 4G/LTE cellular modem for efficient streaming over commercially available cellular networks. It can also transmit using its inbuilt LAN port or Wi-Fi module. EdgeVis optimises its transmission to the characteristics of the bearer that it is being used to maximise performance.
Page 32: Appendix B - Troubleshooting Camera Discovery Issues
Vodafone Business Surveillance – IP470 Installation User Guide 10. Appendix B - Troubleshooting camera discovery issues What makes and models of IP camera does the encoder support? IP470 only has two camera drivers; ONVIF or RTSP, and only H.264 is supported. The ONVIF driver has been tested with a wide range of cameras (including those from Axis, Bosch, Canon and Panasonic).
Page 33: What If I Don't Know The Ip Address (Or Login Details) Of My Ip Camera
Vodafone Business Surveillance – IP470 Installation User Guide What if I don’t know the IP address (or login details) of my IP camera? The simplest way to overcome the loss of any details for an IP camera is to download the manual for the camera, which should provide instructions on resetting the IP camera to its factory settings and obtaining the factory configured IP address, username and password.
Page 34 Vodafone Business Surveillance – IP470 Installation User Guide Axis P5515 6.40.1 Pass Pass Pass Axis Q6034 5.41.1 Pass Pass Pass Axis Q3505-VE 5.75.2 Pass Axis Q7404 5.50.2 Pass Pass Pass Axis M3114 5.40.9.3 Pass Axis M1054 5.50.3 Pass Axis M1025 5.40.5 Pass Axis...
Page 35: Appendix C - Vehicle Installation
Vodafone Business Surveillance – IP470 Installation User Guide 11. Appendix C – Vehicle Installation The HD-IP470 unit is designed for in-vehicle deployment. Dimensions and fixings for in-vehicle installation Ensure that you have adequate space to install the HD-IP470 mounting plate and unit with access to the camera inputs, antenna connections and removable storage device on the front plate.
Page 36: Appendix D - Technical Specification And Connectors
Vodafone Business Surveillance – IP470 Installation User Guide 12. Appendix D – Technical Specification and connectors FRONT: POWER Bulkhead Connector: 3-pin 8V – 35V Cable Connector: 9-pin Ignition command Note: line, connect to V+ line to signal the  The system accepts DC input in the range 8V to 35V via a 3-pin connector. The screw unit to power on.
Page 37: Ce Compliance Statement
 The antenna(s) used with the EdgeVis HD-IP470 unit the antenna gain, including cable loss, must not exceed 6 dBi at 700 MHz, 850 MHz, 1700 MHz and 1900 MHz; 9 dBi at 2500/2600 MHz; and 1 dBi at 2300 MHz, as defined in 2.1091 for satisfying RF exposure compliance.
Page 38: Next Steps
Vodafone Business Surveillance – IP470 Installation User Guide 13. Next steps… After completing the steps contained within the previous sections you should have an IP470 encoder connected to a Vodafone Business Surveillance Server. This section outlines the steps you should take next. Installing a viewing client Once the encoder is configured and connected to Vodafone Business Surveillance Server the next step is to install Vodafone Business Surveillance Client to allow remote access to the video from the encoder.
Page 39 Vodafone Business Surveillance – IP470 Installation User Guide www.vodafone.com/business Vodafone Group 2020. This document is issued by Vodafone in confidence and is not to be reproduced in whole or in part without the prior written permission of Vodafone. Vodafone and the Vodafone logos are trademarks of the Vodafone Group.