PalatiumCare Palcare PAL-211401 Install Manual

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2018

Install Manual

PAL - 211401 FW 2.1.66

PalatiumCare, Inc.

Page 1

Table of Contents

Summary of Contents for PalatiumCare Palcare PAL-211401

Page 2: Table Of Contents
Mounting the Palatiumcare Enterprise Server……………………………………………………………..…13 Mounting the Network Coordinator with Serial & Power Cable………………………………………..14 Connection for Network Coordinator…………………………………………………………………………14 Mounting the Paging Transmitter…………………………………………………………………………………15 Mounting the Battery Backup for PalatiumCare System………………………………………………….16 Mounting the System Mounting Board………………………………………………………………………….16 Mounting the PalatiumCare UL2560 Comark PC……………………………………………………………17 Mounting Wireless Repeater…………………………………………………………………………………………17 Overview…………………………………………………………………………………………………………………17...
Page 3 2018 Overview…………………………………………………………………………………………………………………….21 Minimum System Requirement……………………………………………………………………………………21 PalatiumCare Enterprise Server……………………………………………………………………………………21 Updating IP Address……………………………………………………………………………………………………21 Updating Firmware……………………………………………………………………………………………………..22 Troubleshooting the required Hardware…………………………………………………………………………..22 PalatiumCare Enterprise Server………………………………………………………………………………………22 Restart Server…………………………………………………………………………………………………………….22 Network Coordinator……………………………………………………………………………………………………..22 Restart Network Coordinator……………………………………………………………………………………….22 Paging Transmitter…………………………………………………………………………………………………………22 Onboard LED Lights……………………………………………………………………………………………………22 Restart Paging Transmitter………………………………………………………………………………………….23 Facility Information and Settings…………………………………………………………………………………….23 Overview……………………………………………………………………………………………………………………23 How to Change Facility Information &...
Page 4 Removing Resident Devices………………………………………………………………………………………….31 Escalation Profiles………………………………………………………………………………………………………….32 Overview…………………………………………………………………………………………………………………….32 Adding Pager Cap Codes………………………………………………………………………………………………32 Adding Cell Phone Contact…………………………………………………………………………………………..32 Creating Escalation Profiles…………………………………………………………………………………………….33 Choosing Escalation Profiles……………………………………………………………………………………………33 Advanced Location…………………………………………………………………………………………………………33 Overview…………………………………………………………………………………………………………………….33 Repeater Location……………………………………………………………………………………………………….34 Creating Soft Points for Locating……………………………………………………………………………………..35 Overview…………………………………………………………………………………………………………………….35 Creating Soft Points…………………………………………………………………………………………………….35 Copyright © 2018 PalatiumCare, Inc. Page 4...
Page 5 ..................... 43 site.lostSignal.timeout.repeater .................... 43 site.lowBattery.recordAgainMins ..................43 site.notifier.pager.dateFormat ....................44 site.notifier.pager.locationDevice.messageFormat ............... 44 site.notifier.pager.residentDevice.messageFormat ............... 44 site.notifier.pager.timeFormat ....................44 site.notifier.ui.audioBeep ...................... 45 site.offsiteMon.email.failure ....................45 site.offsiteMon.email.success ....................45 site.offsiteMon.host1.filePath ....................45 Copyright © 2018 PalatiumCare, Inc. Page 5...
Page 6 System Info ..........................52 Special Device Locations ......................52 Frequently Asked Questions ......................53 Why is the time off? ........................53 How do I set the time? ......................53 Appendix A – Default Passwords ....................54 Copyright © 2018 PalatiumCare, Inc. Page 6...
Page 7 Appendix F – Location Device Message Format ................59 Appendix G – Resident Device Message Format ................60 Appendix H – Example Information ..................... 61 Definitions ............................ 62 Index ............................. 63 Disclaimer (Applies only to UL2560 Installations) ..............63 Copyright © 2018 PalatiumCare, Inc. Page 7...
Page 8: Introduction
PalatiumCare UL2560 Comark PC is optional. PalatiumCare Enterprise Server The PalatiumCare Enterprise Server is the brains of the system which manages the network coordinator and paging transmitter. The server is also responsible for running reports, managing facility settings, managing locations, managing residents, and managing devices.
Page 9: Tools Required To Complete The Hardware Installation
Double sided tape 3 inches for securing the power adapter Hardware Installation This installation of the PalatiumCare System will apply to mounting the required hardware onto the System Mounting Board and mounting the required hardware without the System Mounting Board. The steps and techniques of how to mount each scenario is showing below.
Page 13: Mounting The Required Hardware
2018 Mounting the Required Hardware Mounting the PalatiumCare Enterprise Server 1. Secure the Enterprise Server with a screw on each side as shown below. Do not tighten the screws too tight. Tighten just enough so the server is snug to the System Mounting Board or to the wall.
Page 14: Mounting The Network Coordinator With Serial & Power Cable
In order to be compliant with the UL2560 Certification the Network Coordinator needs to be wired to the PalatiumCare Server using standard terminal blocks. The wire that connects the server to the Network Coordinator has 4 separate conductors inside. They are colored Red, Black, White, and Green.
Page 15: Mounting The Paging Transmitter
3. When the Paging Transmitter is secured, put back the top cover on and secure it with the four screws. Attach the antenna to the unit. 4. Plug in the power to the Battery back-up for power. 5. Plug in the Serial cable to the Network Coordinator. Figure 1.6 Copyright © 2018 PalatiumCare, Inc. Page 15...
Page 16: Mounting The Battery Backup For Palatiumcare System
2. The System Mounting Board already has the pre-exiting thread holes for use. Follow the pre-existing holes to mount the PalatiumCare System onto the wall with two wall dog zinc pan head 1-1/4” on the top, and two on the bottom to secure the PalatiumCare System board.
Page 17: Mounting The Palatiumcare Ul2560 Comark Pc
2018 4. If mounting the PalatiumCare UL2560 Comark PC. Secure the PC stand with 3 #8 x ¾” screws onto the System Mounting Board. Note: When installing the PalatiumCare UL2560 Comark PC as part of the PalatiumCare System then the Paging Transmitter will no longer be required as part of the system installation.
Page 18: Providing Power To Repeater
6. Attach the Terminal block end of the power cable to the Repeater on the indicated power terminal posts. Figure 1.8 Note: Polarity does not matter with AC current. Therefore, wires can be connected to either terminal. Figure 1.9 Copyright © 2018 PalatiumCare, Inc. Page 18...
Page 19: Registering Wireless Repeater
18. Assign Repeater a number and type it in the Location Name as well as the Repeater itself. 19. Click on the Save Locations Name Button. 20. Repeater should show up on UID after saving Location Name. Figure 2.0 Copyright © 2018 PalatiumCare, Inc. Page 19...
Page 20: Mounting Options
Repeaters can also be mounted vertically below an available outlet. The benefit of this is the ability to mount onto a wall where space is limited. Figure 2.1 Copyright © 2018 PalatiumCare, Inc. Page 20...
Page 21: Software Installation
Software Installation Overview To this point, all the hardware installation should be completed. The PalatiumCare System should be powered on and ready for software installation. A laptop/ Desktop Computer is required for downloading and configuring the necessary applications when all the system hardware is in place.
Page 22: Updating Firmware
4. Click on the Restart PalatiumCare Server Button. 5. Wait 15 Seconds for the Server to restart. 6. If PalatiumCare system is inaccessible through network connection, and as a last resort, disconnecting power directly from server for 10 seconds might be required.
Page 23: Restart Paging Transmitter
Facility Information that is kept in the system about the Facility is the Facility's name, address, phone number, fax number, web site, and time zone. Facility Settings used by PalatiumCare are the facility's maintenance e-mail address, discovery time for location devices, and discovery time for personal devices.
Page 24: Facility's Administrator Password
5. Double click in the Param Value field for “site.timeZone.gmtPlusMinus”. 6. Type in the time zone value. 7. Click the “Save” button to save changes. Notes: See Appendix D for listing of time zones. Copyright © 2018 PalatiumCare, Inc. Page 24...
Page 25: Daylight Savings
This is the zip code of the building. Offsite Monitoring This is the account number used for office monitoring by the building. Account Number This account number is supplied by PalatiumCare, LLC. Fire Dispatch This is the emergency dispatch phone number for the fire department, Phone Number NOT 911.
Page 26: Adding A Building
5. Check Box on the far left for building that will be Removed. 6. Click on the Delete Building Button. Notes: A building cannot be removed if there are locations assigned to the building. Copyright © 2018 PalatiumCare, Inc. Page 26...
Page 27: Locations
8. Click on the Configuration Menu. 9. Click on the Locations Tab. 10. Click on Add Location Button. 11. Check Box on the far left for Location that will be Removed. 12. Click on the Delete Location Button. Copyright © 2018 PalatiumCare, Inc. Page 27...
Page 28: Wireless Repeaters
Wireless Repeaters are used to increase the distance between Location Devices or Resident Devices and the Wireless Receiver. Wireless Repeaters need to be registered with the PalatiumCare Server, just like any Location or Resident devices, so the system knows to monitor the Wireless Repeater for loss of communication.
Page 29: Location Device
12. Select Specific Device Location from drop down menu. 13. Click on OK, Register Device Button. 14. If more than one device needs to be learned into PalatiumCare System Click on Select Different Location Button. 15. If no more devices need to be learned in, then click Done Button.
Page 30: Managing Residents
2. Click on Wizard Tab. 3. Click on Update Resident’s Info Button. 4. Select Resident to Update. 5. Click on Continue Button. 6. Update desired info. 7. Click on OK, Save Button. 8. Click on Done Button. Copyright © 2018 PalatiumCare, Inc. Page 30...
Page 31: Relocating Resident
4. Select Resident to remove device from. 5. Click on Continue Button. 6. Select Device that is to be removed from resident. 7. Click on Remove Device Button. 8. Click on OK Button. Copyright © 2018 PalatiumCare, Inc. Page 31...
Page 32: Escalation Profiles
NOTE: Text message alerts are not to be used as a Primary Alert Notification service due to unreliability. Local Alert devices that do not require external services should always be used as Primary Alert Notification service. Copyright © 2018 PalatiumCare, Inc. Page 32...
Page 33: Creating Escalation Profiles
Advanced locating is used to triangulate Resident Devices using repeater soft points to enable the PalatiumCare System to give an accurate location of any Resident Device. By setting up repeaters in a staggered fashion and creating soft points throughout a building, residents can activate a pendant and give the staff a fairly specific location as to where the resident is.
Page 34: Repeater Location
Figure 2. Shows a multi floor layout with suggested repeater locations. When a building has 3 or more floors alternating repeater locations will allow for sufficient coverage as well as the ability to triangulate using multiple levels of repeaters. Copyright © 2018 PalatiumCare, Inc. Page 34...
Page 35: Creating Soft Points For Locating
To do this each room will need to be “Fingerprinted”. How each apartment is fingerprinted depends on size of the apartment. PalatiumCare recommends that all furniture and wireless networks be installed prior to starting the fingerprinting process.
Page 36: Config Params For Locating
4. Locate site.locating.finalSelectionMode Param 5. For buildings with large apartments make sure Param Value is set to Bestof5. 6. For buildings with medium and small apartments change Param Value to SingleBest. 7. Click on Save Button. Copyright © 2018 PalatiumCare, Inc. Page 36...
Page 38: Method 2: Meduim Apartments
For medium sized apartments four soft points can be defined with significant coverage for locating. Figure 2 shows the suggested soft point location and direction. Each soft point is from the center of the apartment facing the four corners. Copyright © 2018 PalatiumCare, Inc. Page 38...
Page 39: Method 3: Small Apartments
2018 Method 3: Small Apartments For small apartments a single centralized soft point is needed to identify the room. Figure 3 Demonstrates the suggested location for a single button press. Copyright © 2018 PalatiumCare, Inc. Page 39...
Page 40: Config Param
Note: PalatiumCare Server must be restarted for changes made to a Config Param setting to take effect. Go to PalatiumCare Server - Restart Server section of this manual to find out how to restart the PalatiumCare Server.
Page 41: Site.emergency.email.from
Default Value alert@palatiumcare.com Summary Email address of the system emergency email sender. Description This email address that will be seen when System Emergency message are emailed to PalatiumCare users. site.emergency.email.recipients Optional Setting Default Value NONE Summary Who System Emergency Email message will be sent to.
Page 42: Site.longname
Site's Name. Description This is site's name. The site's name can be seen on the PalatiumCare screen, on email messages, and reports. The site's name is added the three areas above incase a person manages more than one site or the site is managed by a management company.
Page 43: Site.lostsignal.timeout.pager
The number of minutes to make sure the wireless receiver is connected. Description This is the number of minutes a wireless receiver has to check in before PalatiumCare reports to the end user that the wireless receiver is missing. site.lostSignal.timeout.repeater Optional Setting...
Page 44: Site.notifier.pager.dateformat
Description This is the time format for all pager messages. The format specifications are the same format specifications for the strftime c function. Notes: See Appendix C – Time Format for more information. Copyright © 2018 PalatiumCare, Inc. Page 44...
Page 45: Site.notifier.ui.audiobeep
Optional Setting Default Value Summary Should PalatiumCare software beep on Alerts? Description This is used to make PalatiumCare software on the end user's computer beep when new alerts arrive. 1 = Yes, 0 = No site.offsiteMon.email.failure Optional Setting Default Value report@palatiumcare.com...
Page 46: Site.offsitemon.host1.Ipaddr
Default Value 24.106.28.178 Summary Primary Offsite Monitoring server address. Description This only should be changed by a PalatiumCare, LLC technician. By changing this value the Site waves all liabilities for PalatiumCare, LLC and the Offsite Monitoring Company. site.offsiteMon.host1.portNum Optional Setting...
Page 47: Site.offsitemon.host2.Portnum
Optional Setting Default Value Summary Secondary Offsite Monitoring server port. Description This only should be changed by a PalatiumCare, LLC technician. By changing this value the Site waves all liabilities for PalatiumCare, LLC and the Offsite Monitoring Company. site.paging.transmitterCheck.disable Optional Setting...
Page 48: Site.resident.info.required.dob
Number of seconds to delay restarting server when RAM level is low. Description This will delay the system from restarting when the amount of available RAM drops below the config param value of “site.restart.ramLessThan”. Copyright © 2018 PalatiumCare, Inc. Page 48...
Page 49: Site.signal.locationmargin
Optional Setting Default Value 1440 Summary The number of minutes to record tampers signals again. Description This is number of minutes to wait between recording tamper signals that show up in the maintenance report. Copyright © 2018 PalatiumCare, Inc. Page 49...
Page 50: Site.timezone.gmtplusminus
This is the password the site used to log in as Administrator. site.user.caregiver.password Optional Setting Default Value care Summary Site's Caregiver Password Description This is the password the site used to log in as Caregiver. Copyright © 2018 PalatiumCare, Inc. Page 50...
Page 51: Site.user.techsupport.password
2018 site.user.techSupport.password Optional Setting Default Value support Summary Site's Tech Support Password Description This is the password the site used to log in as Tech Support. Copyright © 2018 PalatiumCare, Inc. Page 51...
Page 52: Tech Support
MAC Address of the server, who the Dealer is, and the amount of RAM used by the system. Special Device Locations Here is a list of all core system components managed by the PalatiumCare server and their locations. Copyright © 2018 PalatiumCare, Inc.
Page 53: Frequently Asked Questions
Correct Time Zone was not configured or never updated to the facility’s time zone. How do I set the time? Time cannot be configured manually. PalatiumCare will every so often updated it’s time based on the time zone configured for the system.
Page 55: Appendix B - Date Format
Weekday as a decimal number with Sunday as 0 (0- Week number with the first Monday as the first day of week one (00-53) Replaced by the last two digits of the year. Replaced by the year. 1776 Replaced by % Copyright © 2018 PalatiumCare, Inc. Page 55...
Page 56: Appendix C - Time Format
Replaced by the second as a decimal number. Equivalent to %H : %M : %S. 16:11:36 Replaced by locale's appropriate time representation. 04:11:36 Replaced by the UTC offset. -0600 Replaced by the time zone name or abbreviation. Copyright © 2018 PalatiumCare, Inc. Page 56...
Page 57: Appendix D - Standard Time Zones
Appendix D – Standard Time Zones Time Zone Time Zone Name Abbreviation Atlantic Time Zone Eastern Time Zone Central Time Zone Mountain Time Zone Pacific Time Zone Alaska Time Zone AKST Hawaii Time Zone Copyright © 2018 PalatiumCare, Inc. Page 57...
Page 58: Appendix E - Custom Time Zones And Daylight Savings
Used to break up the date and time. 02:00:00 Military time DST stops. Notes: Week of the month counting starts with 0. Notes: Day of the week counting starts on Sunday with 0 and ends Saturday with 6. Copyright © 2018 PalatiumCare, Inc. Page 58...
Page 59: Appendix F - Location Device Message Format
"ALARM" or "REPEAT" or "CLEAR" [Residents] (Jim Smith Has Cat), (Jane Smith Has Dog) [Time] TIME OF MESSAGE Example: 10:00 pm Notes: See Appendix H – Example Information to see the location’s and resident’s information. Copyright © 2018 PalatiumCare, Inc. Page 59...
Page 60: Appendix G - Resident Device Message Format
Jimmy [NotifierMessage] Has Cat [PageType] "ALARM" or "REPEAT" or "CLEAR" 555-555-5959 [RoomPhone [Time] TIME OF MESSAGE Example: 10:00 pm Notes: See Appendix H – Example Information to see the location’s and resident’s information. Copyright © 2018 PalatiumCare, Inc. Page 60...
Page 61: Appendix H - Example Information
Room Phone 555-555-5959 Example: Resident Information #2 First Name Jane Last Name Smith Nick Name Janey Date of Birth 9-10-1944 DNR on File Notifier Message Has Dog Mobile Phone 555-555-5450 Room Phone 555-555-5959 Copyright © 2018 PalatiumCare, Inc. Page 61...
Page 62: Definitions
This device is used to receive wireless signals from a Wireless, Location Device, or Personal Device. Wireless Repeater This device is used to repeat a wireless signal from a Location Device or Personal Device to another Wireless Repeater or to the Wireless Receiver. Copyright © 2018 PalatiumCare, Inc. Page 62...
Page 63: Index
Wireless Repeater, 32 Notifier, 32 Disclaimer (Applies only to UL2560 Installations) WARNING – THE EQUIPMENT THAT IS CONNECTED TO THIS INTERFACE IS NOT CONSIDERED TO BE PART OF THE SYSTEM CONFIGURATION UNLESS THE EQUIMENT Copyright © 2018 PalatiumCare, Inc. Page 63...
Page 64 WIRELESS SYSTEM, MUST BE COMPATIBLE WITH THE EMERGENCY CALL SYSTEM AND EVALUATED FOR THE INTENDED PURPOSE. SUPPLEMENTARY DEVICES NOT EVALUATED FOR THE INTENDED PURPOSE ARE PERMITTED ONLY IF THEIR CONNECTION TO THE NETWORK UTILIZES A COMPATIBLE DEVICE EVALUATED FOR THE PURPOSE. Copyright © 2018 PalatiumCare, Inc. Page 64...