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HENGQUAN H400E Series User Manual

Thermal transfer/ direct thermal barcode printer
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H500Bx/H400Bx/H500Ex / H400Ex
Series
THERMAL TRANSFER/
DIRECT THERMAL
BARCODE PRINTER
USER'S MANUAL
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Summary of Contents for HENGQUAN H400E Series

  • Page 1 H500Bx/H400Bx/H500Ex / H400Ex Series THERMAL TRANSFER/ DIRECT THERMAL BARCODE PRINTER USER’S MANUAL...
  • Page 2 ©2016 Zhuhai Hengquan Barcode equipment Co., Ltd. The copyright in this manual, the software and firmware in the printer described therein are owned by Zhuhai Hengquan Barcode equipment Co., Ltd. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Zhuhai Hengquan Barcode equipment Co., Ltd.

  • Page 3: Table Of Contents

    Contents 1. Introduction ..........1 1.1 Product Introduction ..................1 1.2 Product Features....................2 1.2.1 Printer Standard Features ..............2 1.2.2 Printer Optional Features ............... 3 1.3 General Specifications..................4 1.4 Print Specifications .......... 4 1.5 Ribbon Specifications......... 4 1.6 Media Specifications.......... 5 2.
  • Page 4 5.1 Start the Diagnostic Tool ................31 5.2 Printer Function ....................32 5.3 Calibrating Media Sensor by Diagnostic Tool...... 33 5.3.1 Auto Calibration..................33 5.4 Setting Ethernet by Diagnostic Utility (Option)..... 34 5.4.1 Using USB interface to setup Ethernet interface........ 34 5.4.2 Using RS-232 interface to setup Ethernet interface ......

  • Page 5: Introduction

    To print label formats, please refer to the instructions provided with your labeling software; if you need to write the custom programs, please refer to the XPL programming manual that can be found on the accessories CD-ROM or on ZHUHAI HENGQUAN website at http://www.

  • Page 6: Product Features

    1.2 Product Features 1.2.1 Printer Standard Features The printer offers the following standard features. 203 dpi 300 dpi Product standard feature models models Thermal transfer printing ○ ○ Direct thermal printing ○ ○ ABS plastic enclosure ○ ○ Position adjustable gap sensor ○...

  • Page 7: Printer Optional Features

    1.2.2 Printer Optional Features The printer offers the following optional features. User Dealer Factory Product option feature options options options ○ Internal Ethernet print server (10/100 Mbps) interface ○ Serial RS-232C (2400-115200 bps) interface ○ Centronics interface ○ ○ Peel-off module ○...

  • Page 8: General Specifications

    1.3 General Specifications General Specifications Physical dimensions 300 mm (D) x 230 mm (W) x 194 mm (H) Weight 2.47 kg Electrical External universal switching power supply Input: AC 100-240V Output: DC 24V 2.5A, 60W Environmental condition Operation: 5 ~ 40˚C (41 ~ 104˚F), 25~85% non-condensing Storage: -40 ~ 60 ˚C (-40 ~ 140˚...

  • Page 9: Media Specifications

    1.6 Media Specifications Media Specifications 203 dpi models 300 dpi models Label roll capacity 127 mm (5”) OD Media type Continuous, die-cut, black mark, fan-fold, notch Media wound type Printing face outside wound & Printing face inside wound Media width (label + Max.

  • Page 10: Operations Overview

    2. Operations Overview 2.1 Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receiving the barcode printer. Please retain the packaging materials in case you need to reship the printer. Unpacking the printer, the following items are included in the carton.

  • Page 11: Printer Overview

    2.2 Printer Overview 2.2.1 Front View 1. LED indicator 2. Feed key 3. Paper exit chute 4. Power switch 5. Top cover open tab...

  • Page 12: Interior View

    2.2.2 Interior View OPEN 1. Printer top cover 2. Media supply spindle 3. Ribbon rewind hub 4. Print head release button 5. Ribbon rewind spindle 6. Fixing tab 7. Ribbon supply hub 8. Platen roller 9. Black mark sensor 10. Gap sensor 11.

  • Page 13: Rear View

    2.2.3 Rear View 1. Power jack socket 2. *microSD card slot 3. Internal Ethernet interface (Option) 4. RS-232C interface (Option) 5. USB interface (USB 2.0/ Full speed mode) 6. Centronics interface (Option) 7. Rear external label entrance chute Note: The interface picture here is for reference only. Please refer to the product specification for the interfaces availability.

  • Page 14: Setup

    3. Setup 3.1 Setting up the Printer 1. Place the printer on a flat, secure surface. 2. Make sure the power switch is off. 3. Connect the printer to the computer with the provided USB cable. 4. Plug the power cord into the AC power cord socket at the rear of the printer, and then plug the power cord into a properly...

  • Page 15: Loading The Ribbon

    3.2 Loading the Ribbon 1. Open the printer top cover by pressing the top cover open tabs located on each side of the printer. 2. Insert the paper core to the ribbon rewind spindle. 3. Insert the left side of ribbon rewind spindle to the ribbon rewind hub first then insert the right side of ribbon rewind spindle to the hole at the right...
  • Page 16 4. Push the print head release button to open the print head mechanism. 5. Insert the ribbon to the ribbon spindle. 6. Insert the left side of ribbon supply spindle to the ribbon supply hub first then insert the right side of ribbon supply spindle to the hole at the right side of ribbon mechanism.
  • Page 17 7. Pull the leader of the ribbon through the print head and stick the leader of the ribbon onto the ribbon rewind paper core. 8. Turn the ribbon rewind hub until the ribbon plastic leader is thoroughly wound and the black section of the ribbon covers the print head.
  • Page 18  Ribbon loading path Print head Carbon recovery volume Ribbon Empty roll...

  • Page 19: Loading The Media

    3.3 Loading the Media 3.3.1 Loading the Roll Labels Open the printer top cover by pressing the top cover open tabs located on each side of the printer. Insert the paper roll into the media supply spindle and use two fixing tabs to fix the paper roll onto the center of the spindle.
  • Page 20 Push the print head release button to open the print head mechanism. Feed the paper, printing side face up, through the media bar, media sensor and place the label leading edge onto the platen roller. Move the media guides to fit the label width.
  • Page 21 Close the print head mechanism by both hands and make sure the latches are engaged securely. Use “Diagnostic Tool” to set the media sensor type and calibrate the selected sensor. (Start the “Diagnostic tool” Select the “Printer Configuration” tab Click the “Calibrate Sensor”...

  • Page 22: Loading The Media In Peel-Off Mode (Option)

    3.3.2 Loading the Media in Peel-off mode (Option) Refer to chapter 3.3.1 to install the label. Use “Diagnostic Tool” to set the media sensor type and calibrate the selected sensor. Pull the label through the front of the printer and take some labels off only leave the liner.
  • Page 23 Close the peel-off module. Use the DiagTool to set the peel-off mode by selecting “PEEL” option for Post-Print Action setting then click “Set” button to enable the peel-off mode. Liner Close the print head mechanism and printer cover. Printer is ready for peel-off mode.

  • Page 24: Loading The Media In Cutter Mode (Option)

    3.3.3 Loading the Media in Cutter Mode (Option) Refer to chapter 3.3.1 to install the label. Lead the media through the cutter paper opening. Close the print head mechanism and printer cover. Use the DiagTool to set the printer for cutter mode by selecting “CUTTER”...

  • Page 25: External Label Roll Mount Installation (Option)

    3.3.4 External Label Roll Mount Installation (Option) 1. Use two screws to install the extended plate onto the external label roll mount. External label Roll mount Extended plate 2. Attach the extended plate on the bottom of the printer. (If you purchase the external label roll mount only, just need to put it on the rear of printer for using.)
  • Page 26 4. Feed the media through the rear external label entrance chute. 5. Refer to chapter 3.3.1 to install the label. Use “Diagnostic Tool” to set the media sensor type and calibrate the selected sensor. Note: Please calibrate the gap/black mark sensor when changing media.

  • Page 27: Led And Button Functions

    4. LED and Button Functions This printer has one button and one three-color LED indicator. By indicating the LED with different color and pressing the button, printer can feed labels, pause the printing job, select and calibrate the media sensor, print printer self-test report, reset printer to defaults (initialization).

  • Page 28: Power-On Utilities

    4.3 Power-on Utilities There are six power-on utilities to set up and test printer hardware. These utilities are activated by pressing FEED button then turning on the printer power simultaneously and release the button at different color of LED. Please follow the steps below for different power-on utilities. 1.

  • Page 29: Gap/Black Mark Calibration, Self-Test And Dump Mode

    The LED color will be changed as following order：  Purple red (5 blinks) purple (5 blinks) blue (5 blinks) blue/purple (5 blinks)  red/purple (5 blinks) solid blue Note: Please select gap or black mark sensor by sending GAP or BLINE command to printer prior to calibrate the sensor.
  • Page 30  Self-test Printer will print the printer configuration after gap/black mark sensor calibration. Self-test printout can be used to check if there is any dot damage on the heater element, printer configurations and available memory space. Self-test printout Printer model name & Main board firmware version Printer serial number Printed mileage Main board firmware checksum...
  • Page 31 Print speed (inch/sec) Print darkness Label size (inch) Gap distance (inch) Gap/black mark sensor intension Code page Country code ZPL setting information Print darkness Print speed (inch/sec) Label size Control prefix Format prefix Delimiter prefix Printer power up motion Printer head close motion Note: ®...

  • Page 32: Printer Initialization

     Dump mode Printer will enter dump mode after printing printer configuration. In the dump mode, all characters will be printed in 2 columns as following. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters. It allows users or engineers to verify and debug the program.

  • Page 33: Set Black Mark Sensor As Media Sensor And Calibrate The Black Mark Sensor

    Printer configuration will be restored to defaults as below after initialization. Parameter Default setting Speed 101.6(127) mm/sec (4 or 5 ips) (203DPI) 76(101.6) mm/sec (3 or 4 ips) (300DPI) Density Label Width 4” (101.5 mm) Label Height 4” (101.5 mm) Sensor Type Gap sensor Gap Setting...

  • Page 34: Skip Auto.bas

    3. Release the button when LED turns red/purple after 5 blue/purple blinks. (Any red/purple will do during the 5 blinks). The LED color will be changed as following:  Purple red (5 blinks) purple (5 blinks) blue (5 blinks) blue/purple (5 blinks) red/purple (5 blinks)...

  • Page 35: Diagnostic Tool

    5. Diagnostic Tool ZHUHAI HENGQUAN’s Diagnostic Utility is an integrated tool incorporating features that enable you to explore a printer’s settings/status; change a printer’s settings; download graphics, fonts and firmware; create a printer bitmap font; and send additional commands to a printer. With the aid of this powerful tool, you can review printer status and settings in an instant, which makes it much easier to troubleshoot problems and other issues.

  • Page 36: Printer Function

    5.2 Printer Function 1. Select the PC interface connected with barcode printer. The default interface setting is USB interface. If USB interface is connected with printer, no other settings need to be changed in the interface field. 2. Click the “Printer Function” button to setup. 3.

  • Page 37: Calibrating Media Sensor By Diagnostic Tool

    5.3 Calibrating Media Sensor by Diagnostic Tool 5.3.1 Auto Calibration 1. Make sure the media is install ready and print head mechanism is closed. (Please refer to section 3.3.) Note: The media sensor position is moveable. Please make sure the gap ( ) or black mark is at the location where media gap/black mark will pass through for Sensing.

  • Page 38: Setting Ethernet By Diagnostic Utility (Option)

    5.4 Setting Ethernet by Diagnostic Utility (Option) The Diagnostic Utility is enclosed in the CD disk \Utilities directory. Users can use Diagnostic Tool to setup the Ethernet by RS-232, USB and Ethernet interfaces. The following contents will instruct users how to configure the Ethernet by these three interfaces. 5.4.1 Using USB interface to setup Ethernet interface 1.

  • Page 39: Using Rs-232 Interface To Setup Ethernet Interface

    5.4.2 Using RS-232 interface to setup Ethernet interface 1. Connect the computer and the printer with a RS-232 cable. 2. Turn on the printer power. 3. Start the Diagnostic Utility by double clicks on the icon. 4. Select “COM” as interface then click on the “Setup” button to setup the serial port baud rate, parity check, data bits, stop bit and flow control parameters.

  • Page 40: Using Ethernet Interface To Setup Ethernet Interface

    5.4.3 Using Ethernet interface to setup Ethernet interface 1. Connect the computer and the printer to the LAN. 2. Turn on the printer power. 3. Start the Diagnostic Utility by double clicks on the icon. 4. Select “Ethernet” as the interface then click on the “Setup” button to setup the IP address, subnet mask and gateway for the on board Ethernet.
  • Page 41 Users can also change the “Printer Name” by another model name in this fields then click “Set Printer Name” to take effect this change. Note: After clicking the “Set Printer Name” or “Set IP” button, printer will reset to take effect the settings.

  • Page 42: Troubleshooting

    6. Troubleshooting 6.1 Common Problems The following guide lists the most common problems that may be encountered when operating this barcode printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance.
  • Page 43 * Re-connect cable to interface. * If using serial cable, - Please replace the cable with pin to pin connected. - Check the baud rate setting. The default baud rate setting of printer is 9600,n,8,1. * If using the Ethernet cable, - Check if the Ethernet RJ-45 connector bule LED is lit on.
  • Page 44 * Label size is not specified * Check if label size is setup correctly. properly. * Calibrate the sensor by Auto Gap or Skip labels when printing * Sensor sensitivity is not set Manual Gap options. properly. * Clear the GAP/Black mark sensor by * The media sensor is covered blower.

  • Page 45: Maintenance

    7. Maintenance This session presents the clean tools and methods to maintain your printer. 1. Please use one of following material to clean the printer. Cotton swab  Lint-free cloth  Vacuum / Blower brush  Medical alcohol  2. The cleaning process is described as following, Printer Part Method Interval...

  • Page 46: Revise History

    Update record Date Content Editor Release V1.00 Austin Bill 2017/03/26...

This manual is also suitable for:

H500b seriesH400b seriesH500e series

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